This is going to be my rant because I am trying to be objective but there is no possible way. I…read morecalled Optimum three months ago because my neighbor left Verizon and switched. He got a great deal from Optimum because he is considered a new customer. When we're talking I started thinking why am I the loyal customer not afforded the same rate and service? Oh they have my money so now I'm a number on the shelf ok, customer service, hardly. I called and got a representative that I could hard speak to because of a language barrier. I know this may sound harsh but I am tired of listening to if you would like assistance in Spanish please press 1. Where is the I would like a representative that speaks English please 2? That leads into probably a reason that my service was never upgraded. Long story short I agreed to keep the service for more channels and faster internet. For a slightly lower bill. Good deal? So, I thought. I went away to an Army school for four weeks and noticed while FaceTiming my girls that the service was horrible. My wife would have to such off the WiFi on her phone to get a good signal. That is unacceptable! Why pay for upgraded service you have to turn off in order for it to work. The real issue was that the internet was never upgraded only the tv channels. I spoke to a representative today, we'll barely because of that language barrier yet again. He told me that we never agreed to having the internet upgraded. I explains multiple times yea we did when I spoke to the salesperson. Ultimately I am just tired of being a loyal customer who gets the shaft. This is probably one of the main reasons people are going cable less and I'm starting to see why. Jay

I visited the Roslyn location today and I had one of the WORST EXPERIENCES I ever had…read more. Mateo was the person I spoke with, VERY UNPROFESSIONAL & RUDE customer support!!!! Provided my info and he got the info incorrectly HOWEVER kept saying incorrect acct info. He didn't even try to cooperate to find out BUT just giving such an attitude. Long story short, VERY DISAPPOINTED, UNPROFESSIONAL, ROLLING HIS EYES talking to us....UNBELIEVABLE how can be got hired as a professional representative for OPTIMUM. I'm canceling my service!!!!!! Optimum must never ever hire someone like him!!!!!!

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

STAY AWAY FROM THESE GUYS , HORRIBLE HORRIBLE HORRIBLE they…read moreoffered 4 line for $80 with free iPhone 16, after porting one number they said they cannot give me the phone for free , i asked them to cancel everything, they said there is no issue juts port your number back, i will not be charged, Verizon had issues porting my number out due to Verizon technical support it took them 2 days to port my number out , but that was not it i got a bill for $155, been charged $120 $+ 35 Porting fee , Verizon Verizon said that i have to pay per $75 per the line was ported and not $20 i agreed and they will not remove the $35 porting fee the store owner would not do anything to help , STAY AWAY FROM THESE GUYS I WASTED SO MUCH OF MY TIME AND MONEY

I am dealing with Fios for about 7 years. The service is generally good. However, if there is a…read moreproblem, resolution is difficult. They waste 30 minutes with you on the phone, before you can speak to a tech. (Most times you wait up to one hour on hold) The tech then tells you to perform various tasks which require you to crawl around on the floor checking various connections. He assures you that the problem is in your home. (A loose wire, etc). Miraculously, the next morning it fixes itself. The tech also tells you that you will be charged if they come to your home and it is an internal problem. This is not service, this is a threat. My next issue is they offer you a new service (Gigabit internet). It sounds good, but I notice no difference in speed from my previous 75 mgs service. I brought this to their attention and they show no interest. I asked to go back to my 75mps (I am paying $15.00 for this new useless service), and for the forth time (I am a slow learner) they refused. I will change companies after my "contract" is up.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Excellent customer service. very professional. The hp laptop that I entrusted with my repair was…read moreresolved.

Just spent fifteen minutes on the phone with Adam, describing a problem in my trusted 2011 MacBook…read morePro. He talked me through a bunch of possible causes, gave me great advice, was enthusiastic and absolutely pleasant. He recommended I get a new battery for it, then take it from there. Didn't try to sell me on anything or even bring it in, just gave advice from his own experience and deep knowledge as a die-hard Mac head. Highly, highly recommend Polar Tech based on how I was helped.

Don't come to this store as long as Khal is associate manaager. I dealt with him at he prior store…read more( prob recieved so many complaints, they moved him) he lied to get me to switch from Verizon . I m not saying don't use t mobile. I m just saying don't use any store he is at. He probably trains all the workers his method - lie until you get the sales

Fantastic service. Ask for Zaira. She was a joy. Incredibly helpful and skillful!!read more

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

From the owner: Telephone systems installation. Telephone system repairs…read more Phone system service. Office telephone systems. Business phone system. AVAYA telephone systems repairs. NEC telephone systems repair. Panasonic telephone system repairs. Samsung telephone systems repairs. Telephone systems sales. Best telephone systems. Phone system for small office.

Fast job and good prices!!! He fixed all of my kids iPads and my personal phone screen.read more

This is the worst store I've ever dealt with. I took my Apple Watch in for repairs, and they…read moreinitially told me it was a battery issue. They charged me $80 to replace the battery, but when I returned with the same problem, they kept my watch for over a month. When I finally got it back, the screen and body were covered in scratches, clearly from being pried open forcefully. Now they're refusing to refund my money or fix the damage they caused. Avoid this place at all costs. I'm filing a claim against them.