Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

STAY AWAY FROM THESE GUYS , HORRIBLE HORRIBLE HORRIBLE they…read moreoffered 4 line for $80 with free iPhone 16, after porting one number they said they cannot give me the phone for free , i asked them to cancel everything, they said there is no issue juts port your number back, i will not be charged, Verizon had issues porting my number out due to Verizon technical support it took them 2 days to port my number out , but that was not it i got a bill for $155, been charged $120 $+ 35 Porting fee , Verizon Verizon said that i have to pay per $75 per the line was ported and not $20 i agreed and they will not remove the $35 porting fee the store owner would not do anything to help , STAY AWAY FROM THESE GUYS I WASTED SO MUCH OF MY TIME AND MONEY

I am dealing with Fios for about 7 years. The service is generally good. However, if there is a…read moreproblem, resolution is difficult. They waste 30 minutes with you on the phone, before you can speak to a tech. (Most times you wait up to one hour on hold) The tech then tells you to perform various tasks which require you to crawl around on the floor checking various connections. He assures you that the problem is in your home. (A loose wire, etc). Miraculously, the next morning it fixes itself. The tech also tells you that you will be charged if they come to your home and it is an internal problem. This is not service, this is a threat. My next issue is they offer you a new service (Gigabit internet). It sounds good, but I notice no difference in speed from my previous 75 mgs service. I brought this to their attention and they show no interest. I asked to go back to my 75mps (I am paying $15.00 for this new useless service), and for the forth time (I am a slow learner) they refused. I will change companies after my "contract" is up.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Excellent customer service. very professional. The hp laptop that I entrusted with my repair was…read moreresolved.

Just spent fifteen minutes on the phone with Adam, describing a problem in my trusted 2011 MacBook…read morePro. He talked me through a bunch of possible causes, gave me great advice, was enthusiastic and absolutely pleasant. He recommended I get a new battery for it, then take it from there. Didn't try to sell me on anything or even bring it in, just gave advice from his own experience and deep knowledge as a die-hard Mac head. Highly, highly recommend Polar Tech based on how I was helped.

What can I say, this T-Mobile location just reinforces why I am a T-Mobile Subscriber for over 14…read moreyears, it's the customer service! Big Big Big shouts to Christal and in a close second place, the manager of this store, they were phenomenal. I came in with not such an easy asks, which included moving my prepaid number to my postpaid account and postpaid to prepaid, I had a locked e-mail address in the system and some other things that needed tending to. Christal spent the time with me and was calm, cool, collective and super sweet, kind and helpful every step of the way. I am so grateful for Christal, her manager, T-Mobile overall for providing stellar customer service. T-mobile overall is a company all brands should aspire to be like because they provide a great service at a very reasonable price and along with that comes excellent customer service in person and over the phone. If you are in the Queens or Long Island area visit this location too for your next phone, they are EXCELLENT. One more quick story, one of the staff members was about to run out quickly for lunch and saw a customer walk in. He stopped his lunch plans to help out this gentleman. I mean c'mon you don't hear of people doing things as wonderful as that, these days anymore. It just shows how incredible this T-Mobile branch is! Folks just stop with Verizon and AT&T and come on over to T-Mobile, you will thank me (I'm a customer who just loves everything about the service and cannot stop raving!!). Visit Christal or any of the amazing people who work at the Great Neck Road T-Mobile Location and tell 'em that I sent you!

Don't come to this store as long as Khal is associate manaager. I dealt with him at he prior store…read more( prob recieved so many complaints, they moved him) he lied to get me to switch from Verizon . I m not saying don't use t mobile. I m just saying don't use any store he is at. He probably trains all the workers his method - lie until you get the sales

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

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