I am a business owner. I have had a business account through Verizon for most of 2020. I have several complaints. I feel we were misled to purchase unnecessary equipment to meet the criteria of a business account. Equipment purchased has been faulty. I do NOT have access to my own account and have not been able to resolve this issue in store, online, or by phone. I have tried to resolve these issues for months to no avail. My account was converted to a business account through a satellite store in Rexburg, ID 83449, when my daughter needed a new phone. I was contacted by phone for authorization. We were told that by converting to a business account we'd save money and were then sold 3 HUM devices to meet the 5-line requirement. When speaking to an Official Verizon Store rep one of our most recent visits to resolve our phone issues, we were told that was unnecessary. For the record, only one device has ever been in use, and to date, the information relayed has not been accurate. My daughter and I were not told of a 2-year contract for the devices or any plan, and in fact, I specifically stated that I didn't want anything with contracts. Additionally, my daughter was sold a Liquid Glass screen protector. She was told that would protect her phone and it was pretty much damage proof. The FIRST time she dropped her phone (less than waist height, and in a case), the screen shattered. She called a Verizon store and was told that it was not recognized as a Verizon product and she should call the Verizon store where it was purchased. The store of purchase also refused to acknowledge the issue. The most annoying, frustrating issue, however, is the fact that I, as the owner of my company, do not have access to my account. I cannot see my bill online. I cannot pay it online. I cannot make changes to my account. Do you know why? Because I am not authorized to do so. In fact, NO number on the account is authorized to do so. The account was set up BY VERIZON under my daughter's previous phone number (which she had to change at the time the new phone was added to the account and the business line was set up). I have called Verizon for help. Unfortunately, because I am not the authorized person on the account, they cannot help me. I have gone into stores for help. Unfortunately, the young man behind the counter (in a completely empty store) said that because of Corona, he could not help me, and he was only allowed to tell people to go to another store. He never stood or otherwise acknowledged that we needed help while he scrolled through his phone. I went to the main store in town, and guess what...they tried to help, but the issue still remains. I have been dealing with this for months. I have been patient and tried to work around the issue because Corona has made things difficult all around, and I do understand that. But I am beyond frustrated. Our service has been disconnected for nearly two weeks. As a night shift nurse in a blasted pandemic, my time is limited. Trips to Verizon stores have been a waste of time. I am not sure where else to go to resolve this situation. I would like the restart fees ($10 per line) taken off my bill. I would like the HUM devices refunded. I would NEVER have agreed to a 2-year contract for them or any other aspect of phone service, and if there is one, I want it dropped. Period. I would like my daughter's phone fixed, as she has been using a phone with a shattered screen for months (thank you Liquid Glass and bogus Verizon stores who do not honor their products), and I would like to have my service returned to a personal account and be given access to it. If these basic issues cannot be resolved. I would like my service with your company terminated. Thank you very much, Really Pissed Off Business Owner of This One's Mine Ceramic Design I'd leave a number for you to contact for questions, but sadly, it does not work. read more

Bait and switch! Subject: Complaint Regarding Misleading Sales Practices and Pricing at Verizon Store in Oakdale I am writing to express my serious concerns about my experience at the Verizon store in Oakdale. In November, I visited the store for what should have been a simple phone upgrade. During this visit, I worked with a sales representative named Anthony, who aggressively promoted additional services including smart watches and business WiFi internet for my business account. Anthony assured me that by adding WiFi service (which would count as an additional line) and upgrading smart watches using one of my existing lines, I would receive a multi-line discount that would reduce my monthly bill by approximately $5.00. However, the reality has been drastically different: December bill: $490 (over $200 above my regular monthly charge) January bill: $390 (approximately $120 above my regular amount) March bill: $408 (nearly $140 over my usual billing) When I contacted Anthony about the December bill, he claimed that promotional credits needed to be applied to refund the extra charges. However, 6 months later, I have yet to see these promised credits or any reduction in my monthly bills. Furthermore, I discovered concerning practices regarding accessory sales during my visit. While selecting phone accessories, I was not aware of their full cost until checkout, as I later discovered all price labels had been removed from the display shelves. Upon researching these items after purchase, I found that identical accessories were available on Amazon for significantly less money. The removal of price labels appears to be a deliberate tactic to prevent customers from price comparison before purchase. The receipt provided at the time of purchase is so complex and convoluted that it's impossible to clearly track these charges and promised discounts. This lack of transparency extends to both the monthly service charges and accessory pricing. As of May 1st, I have not heard back from the store or the store's management regarding the promised refunds. read more

As a business client, I honestly have not been a fan of the customer service for Verizon until I met Damian Fernandez. He is a business specialist & assisted me with my account. He was able to find a solution for our needs for our business within 30 -45 minutes. We set an appt same day- he had called ahead of the appointment to understand my needs. Upon arriving, he took care of everything very promptly and simply & this took a load off my shoulders. Anything he was unsure of he made sure to find a solution IMMEDIATELY. He has offered great customer service. I could not say I have had someone as happy as he was to offer things to us that I had no idea Verizon offered at all(Keep in mind I switched over to Verizon about 4 years ago) . Verizon, you need more management & employees like Damian. He is a true asset to your company and presents a great image for your company. read more

What a bunch of unprofessional liars. Do not walk in unless you plan on spending more money! I see right through the game. They fire a bunch personal pointed questions aimed at pressuring you to buy their more expensive equipment. And to think this is a corporate store! It makes verizon look bad. Im going back to AT&T just because of the level of high pressure unhelpful idiots that work here who don't know how to treat a customer. JERKS! read more

I was told the name of the manager is Jennifer. She's a heavy set Hispanic. I'm told by local shops that she is a " Karen. " I am a 65-year-old black female. I never had a bad experience with Verizon before. Well, not like this. I wouldn't recommend this store to Donald Trump. read more

Corporate headquarters really screwed up with our billing which we have been waiting 3 weeks for them to correct (like a 100% mistake) and very little follow up from consumer service or the lack of. read more

Robbed my military son of $900 because they can't get there system correct. Never will any of my family use Verizon again. Be careful vets!

All the Verizon's in Modesto are a joke especially this one always call before coming to not be disappoint yourself.

Disappointed that Verizon cannot be installed in the Modesto 95355 or Turlock 95380 zip codes.

Everything! One girl tried to help me. The rest were on their phones. Too much to type. read more