Tom was so kind and helpful. He guided me to the right product for my car and gave me very helpful…read moreinformation with a smile. I truly appreciate the wonderful customer service. It's not everyday you get to experience it! Thank you Tom and keep up the great work!

Tom and his assistant, I think it is Marcelanio, give very good and honest customer Service…read more.. that is why I always go there for my auto parts.

Piss poor attitude from the skinny white dude with the cap on and mustache. Work was fine but…read moreoverpriced. Arrogant assholes who maybe were mad I didn't buy anything and provided all supplies and just needed labor? Maybe looking down at older vehicles? I don't give a shit, honestly. 4-500 bucks (in cash) to change a fuse and install 2 Hella foglights is too much also. The lights still work and the work was clean and done correctly, but ill never go back due to the attitude of the manager? Desk guy? idk

Awesome customer service great selection of parts. They can get any Parts you need to customize…read moreyour truck. I had a lift kit installed on my Toyota Tacoma and I was very pleased with everything. A

Kevin was so wonderful not only pleasant but he put my windshield wipers on for me. He was very…read morepersonal. Great service. Will recommend to anyone.

thank you to the amazing manager that helped me install my new wipers, i am so grateful…read more i told a women over the phone i purchased them last week, and if i can bring them in to be installed, unfortunately she argued with me, even though i told her they were purchased through auto zone. i have work and was only available today to bring them. she still told me no. i still came to the store after another hour of trying to figure out how to install them. he came out to help me, but as he's coming out she's complaining that she already told me no over the phone. he fixed them for me in less than 5 minutes. it's sad that i was constantly denied, and being treated like a liar from this person, i work full time and had the confidence to replace them myself, but i couldn't figure it out, sadly she was so rude. so i write this review as a thank you to the manager that stepped up and helped me for a quick moment, a quick act of kindness really does a long way.

Great service, professional and knowledgeable. My experience was good, it is not easy to find and…read moretrust an automotive shop these days, but thankfully TCS showed me that some shops still have the core values and integrity like the old days. Thank you.

They are very knowledgeable, courteous, price was ok, but, I needed it done quickly, they got it…read moredone ! Thank you TCS

Here right now for oil change and mr. Scott helped me for the service …read more. He is very helpful, friendly and real polite 2 thumbs up for mr Scott

Short version: a $4,738 repair. I was first told I owed every dollar, then, with my service…read morecontract on the claim, that I still owed over $2,000. I paid $0. The only reason I know that is I did this service department's paperwork myself. This started as a two star review. The finish earned the third star. On the people: the communication problems ran through more than one advisor, so this isn't about one person. Mine had good moments: he owned the numbers, apologized in writing when they turned out wrong, and called unprompted for permission before removing my aftermarket lights. But simple yes or no emails went unanswered for days, and an advisor who answers fast by phone yet goes quiet whenever something needs to go on paper doesn't look lazy. He looks like someone working where paper is dangerous. A pattern that survives multiple employees isn't a personnel problem. It's a management product. The one exception was the lane manager, Kevin, who answered quickly every time. Saturday July 11: dropped off my 2022 WRX. Monday July 13: diagnosis, a leaking AC evaporator core, and a driver's seat frame that snapped at a factory weld on the freeway. $4,738 at 78K miles, warranty long expired, and the bill was mine. It stayed mine until I found a CNA National service contract I'd forgotten I bought at another dealership years ago. This store works with a different administrator and had no reason to know CNA's procedures. That buys real grace. Mid week I was told verbally, twice, I owed $2,000+ for a "labor difference." I'd said early on email works best and I wanted things in writing. Emailed questions still got phone calls back, if anything. Six requests before a partial breakdown. Five written loaner requests over 18 days. Never answered. The completion date moved three times, and I usually learned it slipped by calling on the due date. Part of the delay was human, and I hold none of it against anyone: the tech who started my car was injured on the job, and I hope he heals well. One man went down and my job sat for days, mid dash. That's not a technician problem. That's a department one technician deep on its biggest jobs. Staffing depth is a management decision. Other reviews here repeat the same words: lack of communication, dropped the ball. I wasn't an outlier. So I called CNA myself. The claim went in at 15 hours for the evaporator core alone. Mitchell shows about 8.5, ALLDATA 7.8. CNA authorized 13.9 for the whole job. No guide near 15. Once I put those in writing, I got an apology: the numbers had been "keyed in wrong." I take that at face value. The corrected submission came back at, you guessed it, 13.9 hours, matching CNA to the penny. A $2,000 error, quoted twice, caught by nobody in the building. The safety net wasn't the process. It was me. The remaining $649.05 was a $549.05 rate gap ($225/hr vs $264.50) plus my deductible. My contract pays the facility's retail rate. I read that one sentence to CNA. Their supervisor agreed on the call and phoned the shop, which pays this shop its full rate. I recovered money for the store that was, at that moment, asking me for it. The low point: asked if CNA had contacted them, I was told they hadn't heard from anyone. CNA's notes show a voicemail already left. Their rep then called the lane manager himself so it landed. Now the third star, because fairness cuts both ways. And when I put the timeline in writing on day 17 and asked for one firm date, the service manager replied the next morning with the date and waived my $100 deductible as goodwill. That's why I paid zero, and I want it on the record. The claims stumbles I forgive as unfamiliarity. My hope for the next customer: when the contract is AllState, the plan this store sells, go to bat for them from the start instead of expecting them to eat costs that belong to the warranty company. People set the tone of a conversation. Management sets the default. One thing the goodwill couldn't reach: the car was held an extra day to make sure everything was in order. At pickup, no audio except the subwoofer. My installer found the connector behind the factory head unit unplugged, the sub wire unplugged, and wiring cut and re-taped where clean connections used to be. I had it fixed elsewhere. An extra day making sure everything was in order should have included turning on the radio. The car is fun. My next repair happens at an independent shop. If you come here with a service contract: everything in writing, call your administrator yourself, approve nothing verbal, and test everything before you drive off. The bill was $4,738. I was told I owed all of it. Then $2,000. Then $649. Then $100. I paid $0. Every step down happened because one customer wouldn't approve a number nobody would write down. Ask what happens to the ones who do.

I've had nothing but a great experience with valley Kia of Modesto! everyone from the moment you…read morewalk in are friendly and helpful! our awesome sales man was Ahmad! He's friendly, honest and goes above and beyond! He's made my car buy experience run seamlessly!

My 2024 Kia Seltos has been experiencing an intermittent issue where the vehicle grinds and…read moreshudders while turning. This exact issue previously occurred and was resolved through a recall update, but it has now returned. Since the vehicle is still under warranty, I scheduled an early morning service appointment with Valley Kia. Near the end of the day, I received a call stating they "could not replicate the issue" and therefore could not proceed with repairs unless they kept the vehicle for several more days to continue driving it. After checking the Kia app, I discovered that only 5 miles had been put on my vehicle the entire day. In other words, despite having my car for hours with an early appointment, only about 10 minutes appears to have been spent attempting to diagnose the problem. My service advisor, Robert, was professional and advocated for me to receive a loaner vehicle so the dealership could continue evaluating the issue. That request was denied by management. I cannot realistically be without my vehicle for multiple days when so little effort was made to investigate the concern during the scheduled appointment. When I arrived to pick up my car, I spoke with the service manager, John, about my frustration. Rather than addressing my concerns professionally, he responded in a dismissive and condescending manner, stating: "I just suppose you would rather us pay someone to drive your car around all day until we find a problem." I explained that my vehicle is under warranty and that I was concerned about continuing to drive a vehicle with a known issue until it potentially becomes a larger mechanical failure. His response was simply: "It's not on us if it's not under warranty." At that point, I informed him I would not be returning to this dealership for service, to which he replied, "That's fine by me." The only positive part of this experience was Robert, who treated me with professionalism and kindness throughout the interaction and even walked me to my car after seeing how upset I was. Any redeeming quality from this visit was because of him. I purchased my vehicle from Kia Country in Manteca and only came to Valley Kia because it was closer. Going forward, I will gladly make the longer drive to Kia Country, where customers are treated with respect and their concerns are taken seriously. My 2024 Kia Seltos has been experiencing an intermittent issue where the vehicle grinds and shudders while turning. This exact issue previously occurred and was resolved through a recall update, but it has now returned. Since the vehicle is still under warranty, I scheduled an early morning service appointment with Valley Kia. Near the end of the day, I received a call stating they "could not replicate the issue" and therefore could not proceed with repairs unless they kept the vehicle for several more days to continue driving it. After checking the Kia app, I discovered that only 5 miles had been put on my vehicle the entire day. In other words, despite having my car for hours with an early appointment, only about 10 minutes appears to have been spent attempting to diagnose the problem. My service advisor, Robert, was professional and advocated for me to receive a loaner vehicle so the dealership could continue evaluating the issue. That request was denied by management. I cannot realistically be without my vehicle for multiple days when so little effort was made to investigate the concern during the scheduled appointment. When I arrived to pick up my car, I spoke with the service manager, John, about my frustration. Rather than addressing my concerns professionally, he responded in a dismissive and condescending manner, stating: "I just suppose you would rather us pay someone to drive your car around all day until we find a problem." I explained that my vehicle is under warranty and that I was concerned about continuing to drive a vehicle with a known issue until it potentially becomes a larger mechanical failure. His response was simply: "It's not on us if it's not under warranty." At that point, I informed him I would not be returning to this dealership for service, to which he replied, "That's fine by me." The only positive part of this experience was Robert, who treated me with professionalism and kindness throughout the interaction and even walked me to my car after seeing how upset I was. Any redeeming quality from this visit was because of him. I purchased my vehicle from Kia Country in Manteca and only came to Valley Kia because it was closer. Going forward, I will gladly make the longer drive to Kia Country, where customers are treated with respect and their concerns are taken seriously.

I just wanted to give a positive review for a visit. Fred went all out to help me with my vehicle…read more I appreciate all his help very friendly very fast. I can't say enough about Pep Bots !! 4/28/26.

Our family takes our vehicles here for whatever they need. Friendly and helpful, they answer all…read moremy questions and any concerns! Thank you Fred for being great

Angie assisted me in finding windshield wipers, was extremely helpful, and very nice! She took her…read moretime and made sure I got the correct wipers and even helped me install them! Everyone there seemed very friendly and helpful! This place is great! Thanks Angie!

went very well the worker was very respectful and nice and did not need much help with the help i…read moreasked for