Guy with a beard chewing gum--- first, spit the gum out and then learn how to sell to your customer. If I were your manager, I would be mad that you let people walk out of your store saying "I'll just go to another verizon store, thanks." read more

Service is absolutely terrible here - no one even looked up to greet me when I walked in, attitude of store is like you're bothering them, unfriendly staff, when trouble shooting with my phone, they didn't come up with any alternative except telling me I needed a new phone with an attitude. I wouldn't go back in because of this experience, I'm in customer service myself and I would never treat anyone like this, or allow them to have such a poor experience. read more

I recently switched to Verizon from AT&T due to a really great trade-in credit Verizon was offering for people opening new lines and purchasing the Pixel 3. Tremaine was the rep I worked with in the store, and he was really kind and explained to me how everything would work including the trade in, my new bill, and how to set up our new phones. He walked me through some set-up issues once I got back home and stayed in contact with me to make sure everything was working properly. Once I sent my old phones in to Verizon, there was an issue with the trade-in department stating that one of phones I sent in didn't qualify for the trade in credit. Tremaine helped me figure out what was going on and assisted me in getting the issue resolved. He advocated to make sure we got the credits, and I am thankful for his patience and diligence. It's nice to work with people who care about you after the sale is complete. So far we're really enjoyed the Pixel 3's, and Verizon definitely has superior wireless coverage to any carrier I've had. I'm thrilled to have such great phone service. Overall, I recommend working with Verizon GH and Tremaine! read more

Writing to thank and commend store manager Tabitha for her kind patience with me and my 88 year old dad.. She assisted us in setting up dad's new smart phone. She never lost patience with either of us who are not technically apt. Verizon you need to give Tabitha a raise! read more

Customer service is awful. I tried to upgrade a broadband modem to a Hotspot, was told to wait a week, and I could. I was leaving town & asked him to ask a manager if he could go ahead & he refused. I came back after the week was up and the same rep then said I would have to wait 8 more months, that he had made a mistake. He again refused to get a manager for me. I quietly left, went home, called Verizon national customer service & the customer service rep got her supervisor &because of my long-time service with Verizon, they happily upgraded me to the Hotspot with no contract fees, etc. They also noticed that the store had put my Iphone and modem on different accounts, costing me too much each month, so they also fixed that, and promptly shipped me the equipment. This store is the pits. Find another one, just don't bother with these jerks. read more

Crappy service. Rude staff (all but the manager). Don't waste your time going to this location. Won't be back until they hire new associates. So many people need jobs. Get rid of the ones who don't care about theirs. read more

If I could give them a negative score I would. I took my phone in and this young girl said she was an expert on phones. I was having a problem with receiving calls she left and went back in a room for about 10 minutes came out and gave me some outrageous story about deleting all my info and if that didn't work to get a new phone. Really expert? First of all don't insult me by acting like you know anything and try to dumb me down and don't lie. I actually took the phone to another Verizon store and they were able to help me with a simple setting. This is not the first time I have had incompetent people to deal with in this store. Don't treat me as if you are doing me a favor. Instead of spending money to make your stores look like Apple, hire competent people and turn down the music in this store if you can't hear your people talking above the music- it is not cool! Remember if you think you are something special being in 37215 then step up your game and hire staff whose brain is larger than a pea. Will drive the extra distance to another store for competence! Customer Service and knowledge negative 50! read more

Michael is awesome! I was seen quickly, he saved me $70 a month off my bill, and fixed my phone! One of the bestin store Verizon experiences I've had. read more

Can I tell you how much I was DREADING walking into a Verizon store at 11:30 AM on a Wednesday seeing that the parking lot was 3/4 full? Walked in and was greeted by Kenny within 2 minutes. I wasn't sure if my problem was my phone or my charger. Turned out it was my charger - which was great news! Hated the thought of having to buy another phone right at Christmas time. I consider myself a technically challenged person, so I was intimidated going in, but Kenny took his time looking at the phone / charger and was so helpful. I was in and out in probably less than 15 minutes. Way to go Kenny! read more

I've been here twice in the past three days and both times were pretty similar. There's usually a good 20-30 minute wait, sometimes longer. Today I brought my computer so I could work while I waited. The parking situation is kind of terrible, especially for how crowded the store usually is. Half of the spots in the lot are for the cleaner next door, and I have never seen a customer there. The employees are generally pretty nice. Very rehearsed though, and everything they say sounds like it comes from a script. Coming here isn't a terrible experience, but definitely not one I look forward to. read more

Poor customer service! Made an appointment the store totally ignored my appointment left me standing there. Called the 611 number talked to an associate for 10 minutes and she asked to call me back. The call back never came. I have been a Verizon customer for 11 years. Very sad I now must find a new carrier. read more

This is an extremely frustrating store to deal with. I was sold some devices on a promotion and was told i could return them at any time. I never used the devices and tried to return them only to be told by the manager Paul that i had (unwittingly) signed a 2 year contract on these devices. Paul told me i could contime to pay for the devices or pay a fee to break the contract i never knew i had signed. Beware of this store. The salespeople can be dishonest and the management does not do the right thing from a customer service standpoint. Shop here at your own risk. read more

I purchased my droid at this location along with two I phones. My droid died on vacation so I took it back to the store upon arriving home. Although I purchased insurance the customer rep at the store said they could not help me. I was told I would have to call verizon customer service and they would have to help me. I told him that made no sense. He said since they didn't have the same phone as I had at the store they couldn't help me. I told him that was absolutely ridiculous. The rep made zero attempt to explain the reasoning behind this and was not nice about it at all. I will not be returning to this store. read more

Not going to get into anything about Verizon in general. Just wanted to say thanks to the staffer at this location today who told me to go across the street to Lifelines repair shop where they could repair my iPhone's broken glass. I was totally clueless that this was an option, and she could have easily sold me a new phone, but she didn't. Appreciated such an honest, straightforward encounter. read more

I want to give a great big shout out to Joshua at the Verizon Green Hills Store. His level of customer service exceeded our expectations. On Thanksgiving Eve, at approx. 7:58pm (2 minutes before closing) my college student daughter went in in a panic because she had just dropped her phone in a bowl of hot soup and broke it. All of her roommates were gone as they went home for the Thanksgiving weekend, and she had no way of communicating with anybody, including us, her family in California, or emergency services, if needed. Joshua stayed late, and patiently helped my frenzied daughter solve her phone emergency. Thank you Joshua for your caring and compassionate ways! read more