Came in with my wife as she had a couple questions about her Internet device. It's amazing how lean…read morethe stores run nowadays. Years ago, it was wall to wall with devices, phones, cases, you name it. The staff was friendly. Unfortunately, they couldn't help much in this situation.

Someone please coach Raul on customer service. We're in Oak Brook, not the city, the wieners circle…read morecustomer service don't work here. Purchased an accessory online as a gift for one of my nephews, website said it would be ready by 10am, had a pretty free morning, waited around... nothing. called at 1pm was told to wait for a minute while they find it and within a minute it became ready for pickup. Got to the store to pick it up, was given an open box. When I brought it up to their attention they said that it was on sale because it's an open box, even though I purchased a new product online. Raul who was not a part of my transaction kept jumping in with smart remarks mentioning that if he received an open box as a gift he would be very happy with it, and that it was on discount because it was opened. Meanwhile, another employee in the peanut gallery chimed in that they often arrive opened directly from Apple. Lots of peanut gallery comments in this interaction while the person helping me was checking for another case. Asked for them to just return and refund as I'm really not a fan of the smart ass comments, one of the guys working offered to swap for a different color, I declined and they proceeded to attempt a return. It was just an attempt though as they claimed that their system would allow the return but it was not going through. They told me they could mail me a check weeks later but refund to PayPal was not possible. The person who was now working with me offered again to swap to a different color, at this point I just want to leave this place and their poor customer service so I accept the swap. Forward 20 min they can't do that either (not sure why they offer something more then once before seeing if they can even do it). Ended up there for over an hr and a half with one employee calling core and being cold transferred between departments and what seemed like an AI service agents. I'm glad I'm not a Verizon customer, it seems like this was a regular thing for people who place orders but aren't active customers. Overall Verizon is exactly what comes to mind when u think of bad customer service along with piss poor back end systems so that when you buy things from Verizon the back and system is too incompetent to be able to reverse or refund a transaction. I smell a class action lawsuit possible here but that's none of my business. lol. Ended up wasting an hour and a half, going to just dispute on PayPal and let Verizon recover their product. Worst case, it was a lesson which cost me more in time and patience then anything else. PLEASE STAY AWAY from Verizon if you are not a wireless customer of theirs.

Joel was an absolute pleasure. He was extremely helpful and patient. My father didn't know any of…read morehis passcodes or how to get into his new iPad and Joel was kind and patient with us. We left with the iPad completely set up and all data transferred to the new iPad. He smiled the whole time. A man who loves his job. He is a keeper. Beth Cook

Formal Complaint Regarding Employee Misconduct at Apple Oak Brook Mall…read more I am submitting this formal complaint regarding the conduct of Heather L. Bryson, an employee at the Apple Store - Oak Brook Mall, during my visit on February 24, 2026. I have been an Apple customer for nine years, and I have never experienced treatment of this nature at any Apple location. Summary of Incident I approached the store with a simple question regarding my AirPods case: whether the case could be repaired or replaced, as the pods themselves still function. Heather initially responded that Apple "can't do anything" and suggested I contact a third‑party repair service. When I asked for clarification on why a corporate Apple Store could not provide repair options or guidance, Heather became visibly upset. She refused to provide: * Her name * A business card * Contact information for store management * Information for Apple Corporate * Access to a technician who could explain repair or mail‑in options Her refusal escalated into outright hostility. When I attempted to calmly escalate my concern to a manager, she repeatedly told me to leave the store instead of providing the requested information. Escalation and Physical Contact During this exchange, an unidentified male wearing a hoodie and hat -- who did not appear to be an Apple employee -- aggressively bumped his chest into me and attempted to physically remove me from the store. Only afterward did another employee inform me that this individual was "security." His behavior was unprofessional, aggressive, and completely disproportionate to the situation. I informed staff that I would wait for police to arrive so the situation could be documented. Despite this, Heather continued yelling "Leave" and prevented another employee from assisting me or even hearing my concerns. She then called the police -- not mall security -- simply because I requested escalation to management and corporate. Concerns of Discrimination I believe Heather's behavior was discriminatory. I made it clear I was willing to leave once she provided the appropriate corporate or managerial contact information. Instead, she escalated the situation, involved police unnecessarily, and contributed to me being banned from the mall and arrested -- all over a request for clarity on an AirPods case repair. Her conduct was unprofessional, hostile, and inconsistent with Apple's customer service standards. With a respectful approach, this interaction could have resulted in a sale, as I was open to purchasing a new pair of AirPods if repair was not possible. Documentation I have obtained the FOIA records for the entire incident, including police documentation. I intend to make my experience public and pursue any appropriate legal action regarding discrimination, negligence, and the mishandling of a long‑standing Apple customer. Requested Action I am requesting the following: * A formal review of Heather L. Bryson's conduct * Clarification on Apple's policies regarding customer escalation and repair inquiries * Contact from Apple Corporate or Executive Relations * Confirmation of whether the security individual involved was contracted by Apple and whether his conduct aligns with Apple's standards This experience was unacceptable and deeply concerning. I am asking for Apple to address this matter promptly and professionally.

Wireless Advocate is an outside company that rents a stand at Costco…read more Once you get screwed by WA salesman your on your own. I had bad experience with them. I was lied about the deal and phone trade in. now I'm stocked with 2 phones. Nor T-mobil or Costco are able to help me as WA is an outside company. Beware of those scammers.

I am just reviewing to warn other people that this is not owned by or managed by Costco and none of…read moreCostco's policies apply. After I bought my phone, I learned that Kurtis wasn't entirely honest with me during the sales process. He seemed nice enough, but definitely made up or exaggerated some things about the phone that I allowed him to upsell me. It is my fault for not doing my own research, but I maybe naively hold this location to the same standard I hold Costco. My follow up experience with Jovan, who claimed to be the manager after he threatened to call the manager, was just awful. He started off confrontational instead of trying to work with me to solve the problem at least partially caused by his employee. So...shop here at your own risk, do your research, and remember that they are sales people and, in my case at least, may tell you anything you want to hear to make a sale.

This place is awesome , great prices on laptops and phones, easy to communicate and service was top…read morenotch ! Highly recommended!

The are knowledgeable and fair . A great place to go to get a previously owned laptop.read more

I didnt have any services done because they dont work on my phone.... but I did want to comment on…read morethe fact that they responded to my inquiry pretty quick. :)

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

They tricked me into a dumb wifi thing. Waited here for 2 hours place stinks. I wouldn't go here…read moreever again

The service here was horrible they don't care bout making you wait. Or wasting your time I was…read moretold I could be helped then sent away twice

This T-Mobile operates very unprofessional and I will not visit this location again. Just left and…read morethey were closed, when they don't officially close until 8pm. Some makeshift sign on the door that said they will be closing at 7pm. No regard for customers who come to them during business hours and just out of the blue they close, reason "unknown" So very unprofessional. Hard pass on this location.

In one word, er...name--- Ace! I came in for a screen…read moreprotector for my new phone. I switched back to android from iPhone and also needed a little help getting my old phone ready to give to my dad. Ace handled both needs with grace and sincerity. 10/10 Stellar customer service.

I lived in Dallas for 40 years & there is a MicroCenter location there so when I moved to DG &…read morelearned there was a location close to DG, I was eager to go shopping! Pleasantly, I discovered that both of the locations have their department & product placements in the same formation so if you're a MicroCenter regular, you'll appreciate this. I am & have always been someone who prefers, when I am shopping for electronics, to have the assistance of a Pro from the start because I hate wasting my time & would grow to be FRUSTRATED to learn that items I THOUGHT were an ideal pick​, turned out not to be so I appreciated ​being approached without hesitation. Due to my TBI, I have difficulty remembering the details of key points of a conversation unless I'm able to connect a descriptive keyword to a word/term I'm wanting to remember long-term. That being said, I cannot recall the associate's name who helped me, but I THINK he was wearing glasses. I know that's not much help, but it is something! All in all, this was an enjoyable shopping experience! I want to say that I cannot find a phone # for them online... through Google Maps, reviews, or Yelp & I know that this simple fact will make a person feel sketchy about doing business with them, but don't let this phase you. Why? Think of it this way... if they put out their phone, HUNDREDS of people will call every day asking technical questions or about inventory availability, & that will require an employee to be dedicated to working the phones & businesses don't want that!

I'll just begin by saying I worked in the retail industry for over 45 years before retiring last…read moreJanuary. So, I have a unique perspective on the customer experience and what it takes for a business to provide consistent excellence in service. The Microcenter store in Westmont is beyond exceptional! The commitment showed by the staff to treat their guests well goes far beyond most typical retail locations. I visit often and feel so valued as a customer. Having been in the industry for so long, most in multi store management, I observe different aspects of the experience when I'm personally shopping stores. And at Micro Center Westmont, I observe a clean, well-organized store with friendly, helpful and knowledgeable team members who have a genuine interest in ensuring their guests are treated well. Far too many positive personal examples from my many visits to share, but the consistency is truly admirable. Now do they occasionally make a mistake or does something not go as planned? Of course! If it didn't they wouldn't be human beings as we all make mistakes, right? But I am so impressed with how hard the team works to correct those issues, big or small. The prices are fair, the price matching policy is very good and the return policies are exceptional. Micro Center is ALWAYS my first choice for tech and it's due mainly to the dedicated staff at the store who go above and beyond. If you've never been to a Micro Center, I'd highly suggest the Westmont location. Like me, you'll probably become a customer for life!

Dan was very accommodating and professional. He was able to get me the type of website I was…read morelooking for- he was accessible and easy to work with. Glad I found him! Highly recommend!

Dan provided great service today! Nice to know we have a trusty IT professional nearby. Thanks!read more