You were told to drive 20 minutes to another T-Mobile because they had all colors of the phones in…read morestock. We drove all the way out there and they didn't have any in stock.

Run, don't walk. This is NOT a corporate store, rather a very inept authorized dealer. First, you…read moreknow you are in trouble when a customer service representative tells you don't ever use a non corporate store, secondly when you actually use a corporate store and they ask you if you went to the store on Gantzel, without you telling them, you absolutely know you are in trouble. Seriously these employees got their training from the back of a happy meal. Unable to merge account, port a number properly and cancel an account. Long story short, still being charged for a line that is no longer valid (their fault) and not receiving credit on a trade in (again their fault). So far they have cost me almost $300 and to stop the pain I'm going to have to cancel a debit card and get a new number all because this store employs absolute idiots, I apologize to actual idiots.

Sergio was a huge help during a really stressful time when my phone was ruined and I needed another…read moreone. He was endlessly kind and helpful and he communicated my different options really well. This place is truly a 10/10.

I walked into this location at approximately 3:15 pm on a Sunday afternoon. Not even 10 seconds…read morelater a gentleman and his son walk right past me as I was in the store. And guess who they decided to service first??? Certainly not me. Both employees that were present clearly saw me walk into the store beforehand. So this location can kiss my backside, their horrendous service cost them an iPhone purchase.

Amazing staff with genuinely helpful attitude! Jordan took great care of us and was very…read moreknowledgeable in her recommendations. I definitely recommend this store for your mobile phone needs.

Went to pick up my order and realized my maiden name was still on the account so my husband had to…read morecome down with his ID. I asked the skinny nerdy looking rep if he could change my name on the account once my husband verified and he said yes. He was rude the entire time. Husband came to verify and asked if he was good to go, rep said yes and he left. I asked the rep to then fix my last name to which he said "nope he needs to be here" even though he verified he would once he saw my husband's ID. Rude and unprofessional.

Great customs service. Darryl is super nice and very knowledgeable! I had my iPhone screen replaced…read moreand all was well until I tried to use faceID. Darryl was happy to fix it and got it working again in a couple minutes. I guess iPhones are super sensitive and he said it was just a small sensor misalignment! My phone is good as new.

Within 30 minutes they had my phone fixed with a new screen and back in my hands. Very quick and…read morestellar customer service!

Honestly all the employees are pretty lazy! If you need to unlock your account they say call this #…read moreand the number says go back to the store etc it's a back and forth with this place , my friend had to go without a phone for so long and if you have lost your phone you have to buy a new one worth 1500 for the iPhone . This place is completely useless would NOT RECCOMEND !!!

They do a decent job diagnosing issues with computers. I have taken two desk tops up there, my…read moredaughters and my neighbors. Although they can diagnose issues, when they found a virus on my daughters they couldn't clean it off because they didn't have a program to do it. On my neighbors computer, she said she only used it for basic tasks but while they couldn't anything wrong with it beyond being slow because it was old, the guy there helping us said they could build her a custom one from scratch for about fifteen hundred bucks which would be great for gaming. She was there with me at the time and said she's in her seventies and doesn't game, so she doesn't need anything more than being able to pay bills online. He said but it's a deal because she can upgrade it as needed. I suggested she just get a basic laptop from Costco for a quarter the cost. Update: The local district manager reached out to me after I wrote my review this morning. He expressed concern over my review and we discussed the particulars of my visit so that he could discuss them with his team to ensure misunderstandings between store employees and customers are addressed appropriately in the future. It was nice that he reached out and didn't just ignore a complaint but actually treated me like a human being and listened to what I had to say, which isn't something you get a lot of anymore.

I dropped off two computers on a Thursday....Tried to pick up on Saturday. I checked the website…read moreand it said open at 9:00...I went at the opening time only to be told by the cell phone guy that they did not open till 10....after frustration since i had a busy day...I ran a few errands and when I returned I had an accident in the parking lot...not DD fault but I was upset when i went to get computers. The guy who gave me the computers was extremely rude after i recommended they change thier opening times on line. His quote was "I am not apologizing for working my hours" I did not need to be treated so rudely so that is it for me. Their are plenty of techs out there who maybe have some ppl skills.

They were fantastic! My charging cord for my IPAD broke inside the IPAD. They removed the broken…read morepiece for no charge. These guys are amazing. They are extremely knowledgeable helping every customer.

I had a great experience here. Paul took in my iPhone and it def needed a new battery after 4…read moreyears and it wouldn't charge. I knew I had Asurion insurance but didn't realize it would cover the new battery. I left it for a few hours and went back to pick it up. All good as new and Paul answered all my questions! Very nice!!