You were told to drive 20 minutes to another T-Mobile because they had all colors of the phones in…read morestock. We drove all the way out there and they didn't have any in stock.

Run, don't walk. This is NOT a corporate store, rather a very inept authorized dealer. First, you…read moreknow you are in trouble when a customer service representative tells you don't ever use a non corporate store, secondly when you actually use a corporate store and they ask you if you went to the store on Gantzel, without you telling them, you absolutely know you are in trouble. Seriously these employees got their training from the back of a happy meal. Unable to merge account, port a number properly and cancel an account. Long story short, still being charged for a line that is no longer valid (their fault) and not receiving credit on a trade in (again their fault). So far they have cost me almost $300 and to stop the pain I'm going to have to cancel a debit card and get a new number all because this store employs absolute idiots, I apologize to actual idiots.

I bought a Galaxy S23 at Costco recently and switched to AT&T service. I needed to transfer all…read moremy data to the new phone so I visited the AT&T store in Queen Creek, AZ. Ben took excellent care of me. He transferred all my data & set my phone up which took over an hour. Very knowledgeable and friendly! Ask for Ben. He goes out of his way to help. Very knowledgeable & friendly! Great customer service and staff.

My husband and I went in for upgrades, we specifically told them we wanted upgrades only, NO…read moreaccessories or over priced phone cases. We were told by Mark E, that with our switch, we would get free cases of our choosing each. He reiterated the fact that they were FREE (his choice of words. He said the word free 4 times as a matter of fact) so we each picked one out. A couple days later we get notice from AT&T that he had put our phone cases on a FINANCING payment plan! $17 a month for two phone cases...Insanity! We spoke with corporate who gave us the escalation desk number, and said since it was an in store purchase we had to settle it in person. They told us to ask for the manager, and if there is any guff to call the escalation desk number which can only be done apparently at the store so they can talk to the manager and customer for resolutions. We go in store again, paperwork in hand and ask for Hugo the manager. Immediately we were met with the most unprofessional and unhelpful "manager" we've ever encountered at an establishment. Hugo said he REFUSED to do our return, and he refused to speak to the escalation desk or any upper management whatsoever because he was the boss. And that he stood by his buddy, and that "well he didn't say free he would never say free" when we have witnesses to the fact that he signed us up for a financing plan we never would've agreed to and Hugo was not there when we upgraded our phones so how does Hugo know what Mark E did and didn't say? When my husband tried to speak up as Hugo and Mark E were ganging up on me, they kicked my husband out of the store. He went out front and waited while I called the escalation desk on my own phone. Then guess what? Hugo had to step in and talk to the desk and suddenly offered us refunds for the phone cases they were originally saying they couldn't and wouldn't return. He spent 49 minutes on my phone draining my battery, and he didn't even know how to do the return. He had to call his own higher up to get walked through how to return two phone cases. In the end, it was the lovely escalation desk woman who talked him through the return process. What kind of employee, much less manager doesn't know how to make a simple return? I've been with AT&T since it was Singulair. Never have I been treated in such a manner. If I could rate this location negative stars I would. Save yourself and go to the Apple Store directly. You guys need professional and well trained employees and MANAGEMENT here, your people were too busy watching the World Cup and texting to be bothered with us or the other poor customers who dared to interrupt their tv watching.

Amazing staff with genuinely helpful attitude! Jordan took great care of us and was very…read moreknowledgeable in her recommendations. I definitely recommend this store for your mobile phone needs.

Absolutely aggravating experience! Went in to upgrade 4 phones only to be lied to about the free…read moreiPhone promotion. Instead we had different phones/plans/device charges on free phones! Made so many trips to the store and phone calls to try and correct all the errors. It was simple. All phones should be the same with the same plan. If you have an issue suggest filing a complaint with Verizon and not attempting to deal with the staff and management here as their level of competency is a zero.

Great customs service. Darryl is super nice and very knowledgeable! I had my iPhone screen replaced…read moreand all was well until I tried to use faceID. Darryl was happy to fix it and got it working again in a couple minutes. I guess iPhones are super sensitive and he said it was just a small sensor misalignment! My phone is good as new.

Within 30 minutes they had my phone fixed with a new screen and back in my hands. Very quick and…read morestellar customer service!

Honestly all the employees are pretty lazy! If you need to unlock your account they say call this #…read moreand the number says go back to the store etc it's a back and forth with this place , my friend had to go without a phone for so long and if you have lost your phone you have to buy a new one worth 1500 for the iPhone . This place is completely useless would NOT RECCOMEND !!!

They do a decent job diagnosing issues with computers. I have taken two desk tops up there, my…read moredaughters and my neighbors. Although they can diagnose issues, when they found a virus on my daughters they couldn't clean it off because they didn't have a program to do it. On my neighbors computer, she said she only used it for basic tasks but while they couldn't anything wrong with it beyond being slow because it was old, the guy there helping us said they could build her a custom one from scratch for about fifteen hundred bucks which would be great for gaming. She was there with me at the time and said she's in her seventies and doesn't game, so she doesn't need anything more than being able to pay bills online. He said but it's a deal because she can upgrade it as needed. I suggested she just get a basic laptop from Costco for a quarter the cost. Update: The local district manager reached out to me after I wrote my review this morning. He expressed concern over my review and we discussed the particulars of my visit so that he could discuss them with his team to ensure misunderstandings between store employees and customers are addressed appropriately in the future. It was nice that he reached out and didn't just ignore a complaint but actually treated me like a human being and listened to what I had to say, which isn't something you get a lot of anymore.

I dropped off two computers on a Thursday....Tried to pick up on Saturday. I checked the website…read moreand it said open at 9:00...I went at the opening time only to be told by the cell phone guy that they did not open till 10....after frustration since i had a busy day...I ran a few errands and when I returned I had an accident in the parking lot...not DD fault but I was upset when i went to get computers. The guy who gave me the computers was extremely rude after i recommended they change thier opening times on line. His quote was "I am not apologizing for working my hours" I did not need to be treated so rudely so that is it for me. Their are plenty of techs out there who maybe have some ppl skills.

Fantastic service every time!! Whether over the phone or in the shop, they know their stuff ... &…read morethey are quick. Love

Negative stars. I have a Motorola G2026 02/2026 purchased through Cox, dropped it once a month ago…read morewith a "break case" shield. Charging it today and noticed the entire screen is scrambled. Cox Mobile referred me to this location under insurance. No one else in line, gave the details to the representative, referred to call Asursion- on site did so, THEY have no replacement or cannot fix on site- okay, no problem. THEY do not service Motorola products. Hmmmmmm. After doing the Kiosk stuff and speaking with an Asursion rep, I told the in person rep let's do a replacement then for $29.99, however I sorta need this for work. I noticed a few other customers arrive and politely told the rep to please assist them and I'll patiently wait. The rep continued to ignore me and assist the next 6-7 customers who seemed to all have the same or similar issues except being Apple related. The rep continued to WHISTLE (endlessly) assisting customers and making up fake gestures to them. I waited patiently and so on. After ONE HOUR of being ignored I finally quietly left back to Cox Mobile only to be referred to the Asurion website to FINISH the claim. In turn, " Sorry we're unable to continue your claim, an error occurred while processing your claim." BTW, it was a male, no name badge-never introduced himself-was more worried about making a commission, making stupid -lame comments to the others or WHISTLING the entire time. I see now the ones I let go after me, the rep was ALL about them and completely ignored me. The rep had endless opportunities to take my payment for a replacement and I would've been happy. Amazing how this happens and is accepted. This is by far ONE of the WORST customer services ever, especially NOW. 06/29/26 after 4PM, waited until way after 5PM.