This place doesn't want to do any business. They are closed on Sunday's which is pathetic. Verizon needs to step up their game and have regular hours to conduct sales. read more

Have been coming into the store for 3 straight days after trying to switch to Verizon they took my information down and had everything set up for switching over even cancelled my line and still haven't received my phone after 3 days of going in and speaking to the employees waiting 1-2 hours at a time each day I came in here ,told me to come tomorrow and they would "schedule an appointment " which they never did ..I finally talked to corporate which was useless because they wouldn't answer any of my questions regarding the situation and all they could come up with was a simple sorry read more

Excellent overall customer service. If it is slow it is not because of this store but because Verizon parent company has very complex processes. Justin Economos is awesome. He helped me with online ordering which was not easy to follow. read more

I want to give James a shout out at the Verizon store in Oakridge mall 925 Blossom Hill. I bought a Apple iPhone and mentioned to James if he had any advice on selling my iPhone X. He told me and helped me set up a account on Craigs list international. He went above and beyond to help a 79 YO greenhorn. The young lady he worked with was also very helpful. Definitely recommend these 2 people !!! read more

EDIT: So, can I come on Monday for you guys to FIX your mistake instead of just being sorry for it? Since you said in your reply that you want to provide better support next time, here is your opportunity. Or was that another lie? _ They just lied to me, sold me a device (Mifi) for $200 saying we would have unlimited high speed internet through it. It was max 15GB, and when we came to return the equipment (that was useless, since we could just use our phones hot spots) they said no returns on equipment. Even though it doesn't provide the service they promised. So that's how they work: lie to you, sell you something that doesn't work, and leave you with the money loss. What is $200 for a store this big? Sad to live in a time when businesses rather damage a family and have no honor than to just fix they mistakes and lose 200 dollars. read more

My wife and I went in to look at upgrading her IPhone and she was being a bit indecisive. Hiem was incredibly patient and understanding about everything and was great help. He was very knowledgeable and answered all of our questions to our satisfaction. He made mine and wife's experience superb, even while my wife kept going back and forth about all of her decisions. Thanks Hiem, we'll definitely be back and recommend other go here! read more

They have worst service ever if you finance a phone. They charge me total 4400 in 1.6 year and still have balance. I didn't get why.

This new location is new and big yet I'm not very happy with it. I visited this store in order to compare iPhone X, Samsung galaxy and google pixel 2 all at once to determine which phone I should get. Yet the iPhone X demo phone is fully mounted on the desk that I can't hold it, test their camera and I can't even tell if it's silver or black color. I got many stared when I tried to compare those phones with no help. I felt uncomfortable so I left quickly. In the end, I still need to go to Apple store to test it. I was about to buy one that day. I guess that's why it's the only few stores still have the model I want in stock. @@ Probably I will buy my phone in other locations later. read more

This place is BS. They have a line for people to wait outside, but let others just walk in ahead. I guess this is what happens when your little friends work at these types of places. read more

Although the store is new and nice looking and little waiting line, yet the help is very minimal. I came in twice: 1) to ask for transferring contact to new phone; 2) refund on cancelled order that was initiated by Verizon. Needless to say, both times - the help was very limited to the point of feeling "not being help" at all. Now, here comes that 611 or 800 numbers - no live help and you waited for hours on end. Then I used chat on line (3 or 4 times), they said they would refund my money since the order was cancelled, and each time, nothing happens. The last time, I was told that no refund was done because there was "no ticket" created. Imagine that? I am now relying on BBB and RipOff to resolve the issue, along with FTC. On top of that, I'm now looking for other wireless services. I thought AT&T was bad, but Verizon now tops it. read more

So for the past month I've been having trouble with Verizon . They updated a lot of new policies & it made everything very complicated. Finally I arrived at this location because they do walk -ins & I met the employee Rosa , she was very polite & helpful ! She solved all my problems within 20mins ! I was so grateful because she made it all seem so easy ! Thank you & she definitely needs more acknowledgment from Verizon . read more

A lot of parking here and this place looked new. I came on a Thursday just before 5pm and it wasn't busy. The guy that helped answered my questions was nice and provided some good information. The store itself was a big size compared with some other Verizon stores I've been to in the past, but I didn't walk around since they didn't have what I was there for. I came back a couple of days later to pick up my online order. It was busy on a Saturday so all of the people who worked here were helping other customers. I actually looked around while they got my phone from the back. They were all organized and it was good comparing other phones in person even though I wouldn't have bought them anyways. Overall, my two trips here were good and I was on my way out. read more

I like this store as it's new and every time I've been, there has hardly been a wait. The employees here are really friendly and helpful. Special shout out to Theo who was patient with my mom switching her mind from the S8 to iPhone 7 and then transferring her data over from her S4. Store is spacious but wish they had more folio options on their cases. read more

Good Staff! Justin/ coworker helped me alot.. Highly recommend!!

Jerrell is AMAZING!!!!!! Super knowledgeable and super fast at helping us to get my daughter's new phone set up! And when we ran into a couple of issues that would have created barriers in terms of time, Jerrell came up with "work-arounds" that saved us a trip home and additional time as well. We've gone to many other locations over the years, but the service and products here at this new location are incomparable!! We will only come to this store (going forward) and work with Jerrell only. read more

HORRIBLE ATTITUDES AND CUSTOMER SERVICE. OPTIONS AND STORIES CHANGE WITH EVERY EMPLOYEE AND DIFFERENT DAYS. THEY WILL SAY "SCREW YOU" RIGHT TO YOUR FACE, EVEN WHEN IT IS VERIZON'S FAULT OR THEY CAN FIX YOUR PROBLEM WITH A LITTLE BIT OF EXTRA WORK. THEY WILL MAKE FALSE EXCUSES (OR THEY ARE JUST STUPID AND IGNORANT) TO AVOID HELPING YOU. Do not go to this store if you actually want customer service. We have been there 5 times now trying to get a phone transferred over from another carrier. (Yes, actually TRYING to bring new business to Verizon!) 1. Went there to ask questions about the offers to transfer phones. Had to ask several people until it seemed to get sorted out. With all of the Verizon options (credit for transfer, or new phone but they lock you in for 3 years, etc. etc.) you have to really think things through. With Verizon, NOTHING IS FREE. You will pay for every one of their offers eventually, through higher rate plans or long commitments. 2. Went back a second time at 9:15 am to ask a couple more questions, only to discover they don't open until 10 am. Really? 10 am? What are they doing, having a late breakfast? 3. Returned that afternoon to do the phone setup and transfer. Then they told us that they only do things by appointment only, and the next appointment was 10 days later! We then ordered the transfer to happen online at home on Sunday (4 days ago). They were supposed to mail out the SIM. They cut off the phone from my son's old carrier. But the SIM never showed up 3 days later. So I contacted Verizon last night, and they said they will order it again. But they said I can go to the Verizon store and pick up a SIM card to get it faster (even while one is on order). 4. Fourth trip to the Verizon store this afternoon. I stopped by to ask for the SIM. The %$# lady who stops me at the entrance says they cannot give me the SIM without the phone! I told her that the Verizon agent told me to pick it up, and why doesn't she check my account and see that the phone is already on my account just waiting for the SIM. But she says I must have the phone. I told her my son has it at school, and start raising my voice because I'm so angry at them. I tell her how terrible is Verizon and how there is a different story from each person. The other customers there start nodding their head and agreeing with me! I leave the store, now unbelievably angry. 5. I tell my wife to stop by the store after she picks up my son after school, so she will have his phone. She does. Now what? It is 4:50 pm. and the lady there (different lady, same bad attitude) tells her that the store closes in 10 minutes and they do not have time!!! What????????? And she ALSO then tells my wife that we didn't need to bring the phone in to get the SIM!!! WHAAAAAAAAAT!!!!! My wife gets me on the phone, and now I'm screaming at them again. I'm telling them to just give us the #$@% SIM card! Well, they will not! Now tonight I follow up with Verizon customer service online. They were supposed to be sending out the reordered SIM (reordered again yesterday) for 2 day delivery. But it still has not shipped out yet! Verizon is terrible now overall, but this store is part of the problem, not the solution. Unfortunately, Verizon is the best service at our house so we are stuck with them for now. But if you can avoid Verizon, then do it. If you can avoid this store then do it. If I can get the store manager's name I would write a flaming complaint. And meanwhile, Verizon will be raking in $2000 per year from our family for our cellular service... We are locked in with them until the devices get paid off. Hopefully by then we will have a better replacement for Verizon. Sad, as I've been a customer for over 20 years. read more

Tried to order phone for Christmas online .Only 2 day free shipping and store pick up available ( available to ship Dec 23 so that wouldn't work) So ... Waited 30 minutes for a guy to come out of the store told me I had to order online , I went online and ordered 12Max Pro which showed was available for pickup , received email confirmation. No email to pickup from store.... called next morning I was told , they couldn't find the phone?? They told me to call Verizon. Guy told me they had a tracking # and should arrive on Saturday - well the old phone trade in envelope arrived but no phone. Next day received email your order has been cancelled ?? Not sure who cancelled still needed the phone before Christmas. Hours on the phone, lots of apologies. Well I was told they would put a ticket in and would hear something back in 3-5 days ( this was Sunday the 20th). Checked / Called Monday with Verizon and they have phones in stock! And they could ship overnite!! Apparently the phone wasn't eligible for an upgrade because I just ordered a phone wait , what, 40 minutes on hold to find out " sorry nothing I can do" can I talk to your manager? Sure .... 24 minutes on hold ?? Well last chance to get phone it's dec 23rd - 3 hours of everyone apologizing. Apologizing - how about fix it or see something through to the end - that's a novel concept. read more

Called ahead and spoke with Danny about switching over from att and he helped set up everything we could before I got into the store. He was really patient with us and our kid climbing all over him because he was tired lol. He explained everything, answered all my questions and got us out the door in about 20 min. Awesome experience and got an amazing deal on an iPhone 7 plus. Very happy with our experience. My advice is to call ahead and ask for Danny and tell him when you want to come on and he will make it smooth sailing. Thanks Danny!!! read more

Had a really great experience with Patrick Leahy at this store. He assisted me with an ESN change and gave us the attention as if we were purchasing something. Previsously worked for Verizon Wireless for about 5 years and customer service was always my focus. So I appreciated the help that Patrick gave us. I walked into Verizon's Saratoga Ave location in San Jose earlier that day and wasted an hour of my time, I ended up walking out of that store. If you're reading this and plan to visit this location, go see Solution Specialist Patrick Leahy. He'll take care of you. Make sure to pick up some accessories from him, he's very knowledgeable and knows his stuff. read more

We received great service today, so I thought Justin deserved a shout out. He seemed new but I appreciate his honesty and what he didn't know he admitted/ask before answering. But followed through on all our questions and concerns. Was very efficient through out the process of trying to set up 2 new iPhone, 1 iPad and 1 iPad mini. I had a couple questions in the following days and he was very happy to help. Gave his number directly to contact. He made us felt that we can come back anytime with futures concerns and made us feel important. Thanks again, Justin! read more

All I have to say is you absolutely do not get ignored at this Verizon! I've been to other locations and employees there look like they have something better to do than to acknowledge and help a customer. I switched from t-mobile to Verizon and Joshua helped me out and took care of everything for me and made the switch super easy :) employees here are sincerely nice , they even offer you Water while you wait :D really happy with my visit here. Fyi: EAST RIDGE Mall VERIZON WIRELESS LOCATION IS THE WORST. read more

I am still waiting on a refund.. I would at least appreciate my refund or credit since I did not receive the product. Third time I was promised a refund and to wait "7-10 business days"... read more

Just terrible service. Everytime I have had to go here for something, I have had to wait and wait and wait while their workers stand around with their arms folded staring in the air. Unfortunately they are the closest ones to my house. Fortunately, I have found a great Verizon store in Los Gatos on Main Street where they really help you. They (Los Gatos guy) even gave my Mom a free phone when hers broke and me a free battery when mine failed. Love the Los Gatos Verizon, hate the Blossom Hill. read more

So, the staff seemed really friendly and the place looks great! However, when I walked in nobody greeted me, there wasn't a sign that said 'wait here' or 'check-in'... I had no idea where I should wait to make sure I was helped next... There were several employees there with other customers and it would have been nice if at least one of them could have looked up for 2 seconds to say they would be with me as soon as possible... or a check-in station would be great! read more

Horrible terrible customer service. Lady who talked to me was kinda rude and then I waited and everyone ignored me. Basically I walked out. Very disappointed. read more

Stopped in to upgrade my moms phone and to exchange my phone cause its having issues. Worked with a gentleman named BILL, he was great help. Answered all of moms questions, and upgraded her phone without any troubles. I was a little dissappointed to know I had to go to an actual VZ Warranty store to get a new one. But overall my service was GREAT. I'll be a repeat customer for sure. read more

Went to the store today since my new iPhone was having some problems activating and the store was locked. My husband and I thought maybe it was a way to help with thefts so we waited outside in the cold with our daughter. The person opens the door after a while and asked what they could help with. She said she couldn't help and even if she put our name down for an appointment they couldn't help. We also wanted to buy cases etc and she said we would have to wait and they would bring some outside for us to look at. They definitely didn't want to help with our phone issue and really didn't want us to spend money there so we left. A company / store that doesn't show any customer serves or tries to keep customers is not a place I'll put my money. Hopefully other people have better luck here. read more

Had to finally replace/upgrade my beloved LG and I wasn't 100% sure what I wanted to go with. Went in the store and checked in and looked around at a few phones I had been seeing on the app. Alex came to help me and walked me through the different features of the ones I was looking at and helped me get the new Note. He not only set me up, he was just fun to talk to. He didn't push me into anything and just gave me all the options for what I was looking for. I have never had fun spending money on a phone, but Alex made it painless and actually a great deal of fun. He turned a stressful and confusing trip into a pleasant and enjoyable experience. Thanks Alex for doing your job so well! Next trip will be for the smart watch... once I get over the shock of the expense of this trip! read more

I have 10 phones on my line, never have I had a problem with a family memeber on my plan going in to a store and getting help without me there. They will send a link to my phone, call me, or ask to send a picture if my photo ID. I made an appointment for my elderly disabled mom. They would not see her they said I had to be there. Not true. She explained her situation to justin the person helping her and Griffen the manager. They would not budge and sent her away. The 1st time she went to the store they told her she needed appointment because of covid19, now she is being told something different. I have had verizon over 4 years and was so happy until now. She had a bad experience at westgate also. Customer service has gone down drastically. Totally unacceptable to treat an elderly disabled person this way. When there are protocols in place to deal to deal with account holder not being there. read more

Terrible experience. Promised me one thing, then after I paid, completely changed the story and then refused to refund my money and stated its to late you already signed. Went in to upgrade from my Note 8 to the Note 10 +. The Note 8 has $300 trade in credit which the employee told me would be applied to my next bill. He told me I had to pay off my $160 existing balance on my Note 8 before we could do the upgrade. I paid the $160 and right after he told me I would be getting $12.50 off of my next 24 monthly payments, completely contradicting what he previously told me. I decided this was not a good decision for me as I expected to get the $300 back in a few days via a bill credit. I asked for the $160 to be refunded and they told me they cant do that. Manager agreed. Left with no new phone and out $160. read more

Janet was a superstar! She was very patient with me, I haven't uploaded all of my info since March of this year... It took us two hours to finally get everything uploaded to the new phone. I went from an iPhone 6 to an iPhone 8. She was even greet at up selling so much so she convinced me to get an Apple Watch by turning in my phone! Usually I hate selling... Because I feel like Its harassment, When that's not what I came in for... But the way she did it was perfect. She made me feel like a valued customer, she was very professional and I wanted to make sure she was recognized! She knew her stuff as well... Any questions I asked, she had all the answers. I may even call the store and make sure her manager is aware of this. She was great! read more

Bad service, no one acknowledged me, the greeter is not polite at all, how can you be a greeter if your the most rude person ever. The other lady didn't even say anything to me. It's mid week it's not busy there's not a single reason not to get an "ok" service these guys are total ZERO read more

Verizon specifically Justin and technical support knocked it out of the park today. He fixed a complex issue and was the best!! He saved the day! read more

Very sad when you need to connect to store WiFi because the service is trash at a store location. More and more I can't use internet on my phone because of poor service. We live in Silicon Valley and Verizon is trash at twice the price. Twice I get a promise that I'll get a call from a supervisor, never happens. They don't care. Do yourself a favor and go with t mobile or metro. Better network and half the cost. read more

My family and I are very pleased and impressed with the quality of service, knowledge and professionalism of Danny! Danny answered all 200 of are questions and educated us on the two iPhones 8 and an iPad that we purchased. I have and will continue to recommend this version store. Danny made us fill important and not just like some numbers on a monthly sales quota report. read more

I've always received great service from Verizon employees but not as extraordinary as Manny's. Came in for the iPhoneX on the release date, assuming it was going to be a headache but was fortunate enough to be assisted promptly by Manny. His professionalism, knowledge, and a sense of urgency is what makes doing business with Verizon smooth. Go see Manny! read more

I've experienced better. I came here to purchase an iphone X one afternoon, and when I walked in 3 associates were just standing and staring at me without a welcome or asking if I had any questions. I had to approach them, which Madison ended up helping me but he acted as if I was a bother to him. He is very rude, condescending, and made me feel stupid for the questions I had before purchasing the iphone x. I decided to walk out empty handed and ended up visiting another verizon wireless store with better customer service and who appreciate my business. read more

Came in a week ago & josh immediately helped me with what I needed done. Was super quick also! I was maybe in the store for maybe 10 minutes total. I had my 9 months old baby & she was just having a ball with the agents. I added a new line to my phone, changed my number & he was very kind & quick! Will definitely be coming back here for any other needs I have regarding my phone! read more

Very slow. The store was empty... but nobody was willing to help. They can't give estimate of the time you will have to wait... 2-3 agents helping 1 customer... n keeping us waiting. They don't value your time. Don't come here! read more

Went here to buy the new Iphone. Waited about 20 minutes only to get a rude girl to take care of me and my wife. My phone was broken so I needed to replace it before upgrading. While explaining my wife had a questions and politely interrupted the girl and asked a questions regarding something she said. The girl responded by holding her finger up and saying "Well if you let me finish I would get there" Im sorry, but no one deserves to be talked to in that manner. We didnt let her finish and walked out. We went to another verizon down the street who greeted us kindly and gave us the info we needed. Now we have our new phones and are happy with our decision. read more