Ed was so helpful with my phone. He could have just tried to sell me a new phone but he helped me to submit an insurance claim on my iPhone and I now have a new iPhone(same model 7 because I love it so much) that actually works! I just wanted to say thank you. read more

We have had a Verizon family plan for a number of years. We now have more portable devices including 2 iPads in addition to our iPhones. Both Michael and Sarah have been most helpful. Michael and Sarah were not pushy in trying to sell us more than we wanted or needed. Michael found a better plan for us which included unlimited calling, texting, and a fixed amount of data to share among all of our portable devices including our iPads. The only problem is that my iPad had a AT&T chip and was setup to use a "pre-pay cellular" plan with AT&T. Everyone else including Verizon tech support said that my iPad could not be re-configured to be put on our Verizon family plan even with the Verizon chip put in it. Michael disagreed and by doing some research he was able to convert my iPad to be setup with our Verizon family plan. Thank you Michael! Both Michael and Sarah were friendly patient, & professional. We look forward to giving them our business again. They encouraged us to call or come in anytime for help or advice. They deserve a five star rating. read more

The worst customer service I be experienced in a long time. They don't pick up the phone when you call. I had an issue over 2 months ago which is still not resolved after numerous calls and in person visits to the store. Don't waste your time or money at this Verizon location read more

Tyler helped me remove a stuck sim card out of my brand new Droid Razr HD. He then patiently and expertly set up my new phone. He also provided me excellent information about insurance plans, and I ended up going with theirs, and scrapping the bogus Asurion contract I had been wasting untold $ on for years. I had called ahead, and they said to come right down, and they could help. It is DECEMBER shopping madness, on a Saturday at noon, and still they did not make we wait at all. The extra attentive service and professionalism and friendliness are unexpected and fabulous. I would recommend this place to anybody!! Thank you, Tyler!! read more

Worst experience, they are just trying to upset their customers and are not working with right ethical practices. I was not educated as a customer everything that I was signing up for. They are thieves! I would watch out! Never going there again read more

1) Clickaway advertises that they fix iPhones. I bring by iPhone here to have the screen fixed and pay the $160 fee. 2) Clickaway breaks my phone while fixing the screen. After I leave the store, the phone begins to cut out randomly and often when in use. 3) I bring the phone back to Clickaway to have them repair what they broke. They try and fail to repair it. They deny responsibility for breaking my phone in the first place, trying to say the problem must have been there before. (It wasn't). They refuse to refund or provide a phone of similar value. 4) Clickaway has broken my phone. Lots more money is spent to buy a new one. read more

I came in to get a work phone. Brandon started with me and Juanita finished setting me up. They were both really helpful, knowledgeable and friendly. I can see why this location has higher ratings than other Verizon stores. read more

I wouldn't wish this experience on my worst enemy. As my who was with me friend put it, I wouldn't step foot in that store if my life depended on it. We went in for a very simple request - returning a phone. We had receipt in hand, the box as it was given and the phone wiped. It was being returned because it had a number of problems (due to their setup), wasn't a fan of a $200 protection plan when Applecare is half, and the phone was overcharged ($450 charged for a $399 phone). There was no explanation for this (although we were reassured it was only financed for $400, my experience makes me distrust this store). We were greeted by Whitney, a very nice employee who anyone would like to be helped by. She gives service with a smile, greets nicely and speaks professionally. Unfortunately, she was not taught the protocol on how to refund a customer in a return. The other employee on staff was Andre, who was equally as nice and apologetic but also did not know the correct procedure. It is unfortunate that obviously motivated employees who clearly want nothing more than to make the customer happy are being bogged down by poor management. They both said they needed Michael, someone they sent numerous messages to asking him to come. To my chagrin, another customer came in trying to do a return/exchange and was told to come back another day. This was not an option for us. Then Michael showed up. He was probably stressed and busy, but didn't have a friendly tone. And after 45 minutes of waiting, an apologetic, kind, empathetic voice was all I wanted. Then, mid return, he left us to handle something else. I don't understand why we weren't a priority since we've been there the longest and undeniably and unacceptably long amount of time. Then we didn't know the pin to the account, and Michael sounded like the world would end if we didn't know this pin. I suggested we do a recovery since I knew we had all the information required to do so, and this issue was magically restored in 5 minutes. At the end of the return, we had to eat a $75 restocking fee. I felt this was a slap across the face. The main reason it was being returned was because of their poor setup which made the phone unusable. So it felt like we had to eat the fee for their lack of competence. That being said, do not go in this store (as the other two reviewers in the past two weeks have said). I feel it is my responsibility to call Verizon and let them know this is how their "authorized dealer" treats their customers and handles business. I don't feel Verizon would want this type of service under their name. I don't feel it is the fault of the employees, but more so poor management. You can tell Andre and Whitney just want to help but they haven't been trained properly to no fault of their own. This store needs new management or to close. read more

Just had to leave a review as I was so astounded by the service we received this afternoon! Came in with two small kids in tow to check out options, expecting to be eventually frustrated (from prior experiences with other providers). We got so lucky with the timing and to have Michael attending to all of our needs! He is truly exceptional. So satisfied and appreciative of the hands-on approach and attention. I am very grateful to have switched from AT&T years ago...my husband also is now seeing the light. read more

The management here has changed and it is much better now! When this place first opened, it was AWFUL...rude, ignorant sales people, I hated it! BUT...I was back there yesterday, Labor Day...and the new guy was very helpful and friendly. He was able to retrieve all my phone numbers from a broken phone quickly, transferred them to my new phone, free of charge and with a smile. In my opinion, the service is much improved. read more

The staff at the Verizon Store in San Rafael are outstanding. They are professional, well informed about mobile products and cheerful. I highly recommend Verizon San Rafael. read more

Very good experience ! a relatively new team with a great new manager, Michael. They found a refurbished recent iphone and set me up really nicely. $250 less than a new, they took care of my transfer, back up and personal upgrades. They are with Verizon over the phone to set everything up. Whitney dealt with two different people on the phone who seemed approximative. It took a while. She handles things with patience and a genuine sense of service. Juanita the other lady super nice too. Michael supervises everything, they work well together ! read more

After going to Verizon​ in Corte Madera and experiencing​ HORRIBLE customer service the day before. We went over to Verizon on 4th street and worked with John on switching from a Samsung​ to a iPhone. He worked with us for over an hour and a half and was a complete life saver​!! He was extremely​ patient and more than​ helpful!! We couldn't​ thank him and his team enough! They even validated​ our parking. We will now only be going to the Verizon store on 4th street! read more

Loved the service and care from Michael the manager. Highly recommend for service and tech help.

I had to close my Verizon account (and had considerable difficulty doing it online), and two of the employees at the 4th Street store in San Rafael were going to send us on a wild goose chase! They said that we had to travel all the way to Corte Madera Verizon store in order to close the account! We were almost resigned to our fate, when employee "Brandon" piped up to explain that we did not indeed have to schlep over to Corte Madera for yet one more dose of aggravation (you have to jump through hoops to shut an account these days!). Brandon was nice and concise, and knowledgeable; he had the air of someone who "knows his stuff"! Thankyou, Brandon, for saving the day! You deserve a promotion! read more

says they are open at 9am. its 930 and no one there. called vista customer service and the person on the phone was so dumb, couldn't find the location in her computer and after 10 minutes of mind numbing trying to get her to type in san rafael instead of Santa rifl, she comes back and just says, sorry that store is closed. will have to find another one. read more

I have to agree with Sarah's review of this store. I have never had a horrible and frustrating experience as dealing with Gloria and Brittain in this store. About two weeks ago my cell phone got run over by a car and I needed a new one in a hurry because I'm leaving for a trip to Europe. I have Verizon service, but didn't realize that Evo wasn't actually a Verizon store. I wanted to replace my old broken flip phone (which I loved!) with another similar one. They didn't have the same phone, but convinced me to try a different model with a keyboard, because it was only 9.99 and it would work in Europe. I agreed (kind of reluctantly, but was in a bit of a hurry), but said that as long as it was international ready, II would try it. I asked if they could activate the international service there, and Brittain said, "no" it's more expensive, wait until right before you leave. Then they started with the games, telling me that the phone was only 9.99 after I paid $60 and got a rebate. I said I didn't want to deal with rebates. So then they said, "Good news", you have a $100 credit for an upgrade from Verizon, so you don't have to do the rebate. So I said ok and they got the contract started. Of course, no sooner did I sign it, they said that while the phone was "free", I STILL had to pay the rebate. I felt cornered, really needed the phone and ended up paying. They printed out all the necessary receipts and cut off the box top for me to send in. I asked if they would be willing to throw in a case for the trouble they had caused and they said they didn't have the right one, but if I wanted a charger for my car, it would "only" be half price. I said, "forget it" and left, though I wasn't really happy with the phone. Yesterday, I called Verizon and asked to activate the global plan and they said that the phone I got doesn't work in the countries I'm visiting. They told me to go back and return the phone and that any restocking fee should be waived. Today I went back and tried to get this mess straightened out. Brittain insisted that the phone would work in 135 countries. When I told him, not the ones I was visiting he rolled his eyes and repeated. Gloria said that they would charge me a $75 restocking fee because the box top wasn't there (remember, they had cut it off and told me to send it for the rebate (which was only $50 of the $100 I was supposedly entitled to. I called Verizon customer service from Evo and had two reps talk to Britain. With each word, he tried to tell them that I owed more (on top of the $63 I had already paid) : $75 for restocking + another $63 to start the rebate process all over again. To add insult to injury, a customer in the store chimed in with the Evo staff saying, "Well, you signed the contract". After all of this I left the store not feeling very well, and ended up getting a parking ticket to boot. Fortunately, the Verizon customer service rep was still on the phone, said she recorded it all, was filing a complaint on my behalf, and would get me a new phone when I get back from my trip. I could "almost" understand all of this if it was after the trial period. but to try to get me to pay close to $300 for a phone that they lied about makes me sorry to say that the folks at Evo in San Rafael are both dishonest and unethical. I would strongly urge people not to shop there, and go directly to the Verizon store in Corte Madera. read more

While it's nice, I suppose, of Robert of Verizon to contact me a full --6 months-- after I posted this review, after I sent a formal complaint to Verizon and got no response....it's pretty meaningless. I lost big bucks because of the lies, poor customer service, and misrepresentation of the Verizon brand by EVO stores. A $25 card to spend at a store that I do not want to give any business to whatsoever is not helpful to me. I truly hope this store, and Verizon EVO stores in general, get with the program and stop saying "Oh yes we're Verizon" at the same time they say "Oh, but not when it matters...we're really separate." You use the Verizon logo, you are Verizon. Stick to their terms of service. I still cannot recommend this store. read more

A business success is dependent on EXCELLENT customer service, and this is what this store is all about. I'm not really tech savvy and I need all the help that I can get and I did. 2 thumbs up for Tyler and Mike, you guys are great! read more

Having been evacuated from my home for the Santa Rosa area fires I stopped at the store to get a Jetpak as I was sure my internet wouldn't be working due to proximity to the fire. When I went in the two persons at the counter couldn't tell me the difference between two different hotspots carried by Verizon so they looked it up on the computer and came to uncertain conclusions. They didn't have one so said they would order it and it would be in within a couple days. It actually took a week and when I went to pick it up, instead of a quick in and out of the store. they couldn't get into my account, allegedly due to incorrect PIN, then when given the correct social security numbers they still couldn't access the account. Then they started calling places, getting on the computer etc. To originally just order one took about 40 minutes, a ridiculous amount of time for such a simple procedure. Trying to pick it up, time was rolling by with no conclusion so I told them I'd just pay for the Jetpak, be on my way and go to an actual Verizon direct store as they don't have time consuming issues like their store. You give them your cell number and ready to go. Then they told me they couldn't just sell me the item, I had to activate it there. I found that absurd but then they told me they could do an unidentified something else that might take 20 more minutes or so and suggested I just take a walk and come back after they had time to do whatever was planned. I told them that I had no faith in their process because my whole experience there was lengthy and unsatisfactory. I didn't want to waste any more time there. They wanted me to wait around for more maneuvers within unknown results so I got angry and was ready to leave and then, they determined they could in fact sell me the item and have it activate elsewhere. I wouldn't recommend going to that store unless you needed something really simple like a phone case or the like and it was the closest place. . The knowledge level there is very low, their process is cumbersome and ridiculously slow compared to a corporate Verizon store. If you have nothing to do but waste a lot of time while not very knowledgeable people bumble around it might be a fit but otherwise you would be wise to go to the corporate Verizon stores. read more

Getting new phones and service was simply a breeze. Michael was beyond helpful. Buy your phones here!

Staff was extremely informative and helpful!!!!! Complete, full service. Mike spent whatever time it took transfering info and installing new phone. Very patient! Even delt with unreasonable "Alan H. & R."!!! (The man could't deal with reality!) Telling everyone I know to go to ClickAway Mobile in San Rafael. read more

I am so impressed with the Customer Service from Mike and Tyler. They go above and beyond what is required. Actually helping me for over 4 hours!! Extremely patient and kind young men. Yes Mike, you are young!! Thanks again guys. read more

This is the place for service! When I was thinking of ending my service with Verizon because of low quality service, I stopped in here. Britton solved my problem, even though it gained him nothing. Wow, I will come back here again and again. read more

These guys are amazing. Very good customer service. David is amazing. He really knows his stuff. But they're also willing to do whatever it takes to make you happy. Quick story... I bought a Droid Maxx, and was just not digging it. The phone was doing some weird things and the Android OS was just not doing it for me. I was also a few days past my 14 day return period. But they helped me out and were able to do an exchange for an iPhone 5S. I really can't believe the efforts they made to make me happy. Honestly, these guys are great. If you're tired of dealing with the big companies and want great customer service, come to this store. read more

The staff at this store provided my father and I with outstanding service. We had a problem with our account and they resolved it quickly and effectively, far exceeding our expectations. It is clear that they really care about their customers. Highly recommended. read more

I purchased an iPhone 7 which I was not happy with because Apple had deleted the headphone jack and didn't realize this fact until I got in my noisy Mazda Miata and couldn't use or operate this product thru my stereo like my iPhone 6S. Two weeks later the Store Manager, Jailen Wiggins honored my buyers remorse and exchanged the iPhone 7 for a 6S with no problem. I am a very satisfied customer as he took his time with me and listened to my account of the difference between the two products. Thank you Jailen........;) read more

I received OUTSTANDING service from Vince....how can anybody be so nice and so smart?? When I went home I searched, and searched, the internet for a name or place to compliment Vince to corporate. It's an exercise full of frustration. Corporate has their front line people isolated from upper management. Why not have a link for customers to compliment (or complain?) outstanding employees?? A few days later I returned to the store and although Vince wasn't working that day, I explained my situation to "Charlie" -- and he suggested I post my compliments to YELP....so here I am!! Thanks, again, Vince! . read more

I went from email hell to heaven in a flash. Roberto is a genius, i will buy my new phone from this Version store from him now.

Stay away from this place. This is "fake" Verizon store and they are into the business of ripping off customer rather than customer service. I bought vehicle phone mount and paid $43.59. But something did not feel right so I checked on Amazon and low and behold the same bracket was selling for $11.59. So two weeks and one day after I made the purchase I tried to return it. It was still in its original package. Very rude customer service guy told me that I missed their 2 weeks return policy deadline and declined refund. I think Verizon should not allow those con artists to use their brand. Very misleading. read more

So I found this store on Yelp! and decided to give it a try since it had mixed reviews. However, my friends referred me to this store due to a certain associate who was really great. My friend and I was coming in looking for a phone just for her. We were greeted by a fellow named Anthony. He was so friendly that I spent almost 30 minutes talking to him and telling him about my problems and what I needed to do with a phone. I was expecting a sales push somewhere but he just asked more questions. Then offered a few suggestions. He was very honest, telling me that some phones are better than others for my needs (cheaper ones over the expensive ones & how I didn't need internet service). Turns out that he's the new Store Manager (great job to upper management for hiring this one). he eventually told us that it would be more beneficial of my friend and I signed up for a family plan since we can split the mins because we wont be using all 450 mins if we signed up individually. he was very detailed about everything, making sure there was no misunderstandings and was very clear with his explanations. He did take a bit long to do all the paperwork but he also apologized and told us that it was only his 2nd week. When we were finished, he even EMAILED us our receipt AND helped us do our rebate. He did mention about how to properly do the rebate after 30 days just incase we dont like the phones. But this was a great visit for my friend and I. I would recommend this store to ANYONE who wants a verizon wireless help/service without all the wait and lines. Ask for Anthony if you have the opportunity. He's a real tech whiz. read more

Great store. Gloria was great, solved all my problems and even taught me a few things i didn't expect to learn. I refer all my friends and family to this location. read more

I want to thank Amanda Alcazar for helping out! She was wonderful and extremely understanding!! Look for her for your verizon needs! Thank you read more

My customer service in this location has always been solid. Friendly, helpful. What you would hope/expect in a retail space. I recently moved an hour away from their location and had a technical glitch with my phone. I drove down to the shop and unfortunately due to no fault of their own the replacement phone had not arrived. They could have been their usual friendly, helpful selves and arranged for me to make another 2 hour roundtrip at a later date and while I would have been a bit frustrated (not at them, but the circumstances) I'd have understood. The District Leader, Yih-Chau Chang, happened to be in the shop and immediately stepped in. He offered to deliver the phone personally. Um...what? Really? Yup. He did not bat an eye nor would he accept my offer to come down again. A 2-hour round trip is likely not his idea of a grand way to spend a Saturday evening, but you wouldn't have guessed that from his demeanor. I am just blown away by his good nature, great work ethic and gold service standard. He has raised the bar. Thank you to the shop at large for their all around continued solid, good service, but this is a special shout out to Yih-Chau, you sir, are exceptional and it will not be soon forgotten. Sincere thanks to you. ps The phone is working beautifully. read more

One star does not do justice to how terrible this store is. If you value your money and sanity and , avoid this place like the plague. My family has spent over ten hours in this store over the course of four visits. Each time, we have left either angry, confused, or both. The majority of what we were told each visit was untrue. Whether those lies were due to greed or incompetence, we just don't know (though we're confident it's the latter). We still are not certain where we stand, and what it will cost us. I wish I could be clever in my conclusion here, but I just don't have it in me after this experience. Suffice it to say - I strongly advise against giving this store your business. read more

Very helpful and friendly and knowledgeable. Cheers. I would recommend everyone go see Yung Le at the San Rafael location!! read more

Made a visit on May 5th assisting my mother in reactivating her phone. Ricardo and Dominic were very helpful in assisting on the best plan for her. read more

Yikes, they just made me feel bad while shopping for phone cases. "Hey Bud, stop messing up my cases" was the comment. Little did they know that I needed 10 of them... "Hey Bud, bringing my business elsewhere." read more

I made the mistake of not checking with yelp before I went to this zoo. I ordered an upgrade to my phone and was told it would be here in 3 to 4 days. I never heard back and when I called I was told it hadn't come in yet. Mike told me he would look into it and call me back. I never heard back from him. I was then told it would be here on Monday, I didn't hear anything. I then called on Tuesday, was told to hold while they look into it. When Mike picked up the phone 10 minutes latter, he answered it like I was just calling. No one had looked into it before picking up the phone the second time. I was then on hold again and told that it would be here at the end of the week. I will never recommend or patronize this store again. Not following up on a task with a customer is unacceptable. read more

Worst experience ever. Waited 20 minutes for the only customer service representative to acknowledge my presence. He was helping another customer, the only other person there. They were getting a phone and I came in to pay a bill. I then accidentally set off an alarm. He couldn't turn it off. I gave up and left. read more