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    Recommended Reviews - Verizon

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    5 years ago

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    13 years ago

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    6 years ago

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    Victra

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    13 years ago

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    6 years ago

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    Victra

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    8 years ago

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    Victra

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    9 years ago

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    9 years ago

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    Victra

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    9 years ago

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    16 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    Loved the service and care from Michael the manager. Highly recommend for service and tech help.

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    9 years ago

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    7 years ago

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    Victra

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    15 years ago

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    16 years ago

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    13 years ago

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    9 years ago

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    Victra

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    13 years ago

    Getting new phones and service was simply a breeze. Michael was beyond helpful. Buy your phones here!

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    13 years ago

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    13 years ago

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    15 years ago

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    14 years ago

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    11 years ago

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    7 years ago

    I went from email hell to heaven in a flash. Roberto is a genius, i will buy my new phone from this Version store from him now.

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    Victra

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    9 years ago

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    16 years ago

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    11 years ago

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    Page 2 of 3

    Ask the Community - Verizon

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    T-Mobile

    T-Mobile

    2.8
    (27 reviews)
    0.6 mi

    Helping an elderly friend purchase a new phone. Both Lisandro and Natalia at the retail store on…read more3rd Street in San Rafael were patient and so helpful as my friend transitioned to the latest Samsung phone. We returned repeatedly as she learned to use her new device, and each time we were treated with such kindness! Shout out to these two wonderful young professionals! So nice to do business with people who genuinely care about providing excellent customer service. Visit this location if you're seeking to have exceptional customer service; you'll be glad that you did.

    Stay away from this location or at least don't get stuck being helped by the girl with the long…read morehair. We went in and asked for two trade ins and a phone upgrade. She was confused and disappeared in the back for literally 20 minutes. Came out asking us about changing our plan, buying insurance when we already had it, and saying our new billing plan would be $350 a month??? We said no that's not right, we just want to trade these two phones in and get an upgrade, no other changes. She disappeared for another 25 minutes!! I had to ask her coworker to tell her we're going to the Petaluma location because this was actually crazy that she was gone now for a total of 45 minutes. We go into the Petaluma store, we say the exact same thing we told her, we want two trade ins and an upgrade. He literally did EXACTLY that!!! It was the nicest most easiest interaction ever. Like it was so seamless that i know for certain that this girl at the San Rafael location has NO IDEA what she is doing. The Petaluma employee sat down with us, did everything in front of us, never disappeared in the back even for one minute. Our bill increased $50 not $350, and we didn't have to change our plan like she was telling us we had to. Thank god I went with my gut and left the San Rafael location. Absolutely unprofessional, sneaky, and clueless staff they have there. (Not the guy that was there, he seemed to be very professional and knowledgeable but unfortunately we got stuck with this girl who honestly I truly feel like she doesn't know what she's doing and needs to be trained. Petaluma location has a gained a new loyal customer. The experience was night and day.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Verizon

    Verizon

    3.0
    (65 reviews)
    2.4 mi
    $$$
    Available by appointment
    Shipping

    Store guys really helpful, but Verizon is so messed up. Forbids them to take cash so I can pay my…read morebill.

    The only reason why I am a Verizon customer is because of the outstanding and exceptional service…read moreprovided by Casey Kilgore, over the years. He is the Store Manager at the Verizon Store in San Rafael (5800 Northgate Dr., San Rafael, CA 94903). Casey knows all the granular and technical details of every aspect of the Verizon products, plans and accessory services and products (and more). Additionally, he is a remarkable communicator, who can clearly and patiently explain the often tangled web of information associated with phone and internet products and services/plans. He anticipates your needs as a customer and is there to help make your user experience effortless, enjoyable and as flawless as possible. This week, Casey stepped me through the setup of my new internet account (even plugging in the new router at the store, and demonstrating the process for setting it up at home). His thoroughness in thinking through every detail that will help me make the transition to a new iPhone and internet service quickly and smoothly was remarkable. Knowing that there is live, human customer service that is highly competent and thoughtful, makes Verizon stand out, above and beyond its competitors. However, so far, this outstanding service is entirely due to one bright and capable person, Casey Kilgore.

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    Verizon
    Verizon
    Verizon

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    Gadget Pro

    Gadget Pro

    4.6
    (180 reviews)
    0.5 mi

    We came here on Monday, April 6 to get my older brother's phone screen fixed, and the experience…read morewas honestly really frustrating. We arrived around 9:30 AM since the sign on the door says they open at 10:00. We waited, and by 9:45 a couple more people showed up too. When 10:00 came and went with no one there, we started wondering if they were just running late. Someone checked online--Yelp and the door both said 10:00, but Google said 11:00. So we all decided to wait it out. By 11:00... still no one. The shop never opened. We ended up wasting an hour and a half of our morning waiting around with no communication at all. That's the most frustrating part--if hours are going to change, even for one day, there should at least be a sign on the door or an update online. What makes this harder to write is that my brother has been a loyal customer here for a long time. He's always trusted this place, has had good experiences with the worker, and the pricing has always been reasonable. They even spoke the Friday before about getting this repair done. He mentioned the shop would be closed Sunday for Easter, but nothing was said about being closed Monday. I understand things come up and schedules can change, but not communicating that to customers--especially regulars--is disappointing. We do appreciate the past good service, but this experience was really frustrating and a big waste of time.

    Wow !!! At a time when tech leave you in a loop of voice mail hell. These guys go the extra mile…read more The replaced the battery on my iPod pro. Then it had issues - they took care of it m. Great communication and follow up worked overtime on if and made my travel deadline. Thank you !!!

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    Gadget Pro
    Gadget Pro
    Gadget Pro

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    San Anselmo Tablet Computer & Phone Repair

    San Anselmo Tablet Computer & Phone Repair

    4.7
    (82 reviews)
    1.5 mi

    OK, so I'm a Verizon Customer. I just got a brand new replacement phone through insurance. I'm at…read morethe Verizon store about two weeks ago to get it activated. Have a great service at the Novato Verizon store fine Employee named Jake look at the Verizon Vato store reviews. I wrote one, anyways while I was there I'm at this really nice lady who was new to Verizon her. Her husband lived at point Reyes. I've been with AT&T have spotty service and migrated to Verizon. Love the service and she was there to get some help. We got to talk and she was really friendly. I'm very friendly and she told me about Shannon and Cell tablet computer store. She said she went in there at various questions bought a phone case and spoke super highly about how friendly and helpful they were at Sonoma tablet computer shop and she definitely recommended me to go to the store to get a phone cover case I've been putting it off I did call about a week ago and the phone greeting and friendliness was top shelf but I put it off until today. I just went in a really super nice young man by the name of Amrit is the employee that helped me. I've got a 13 Pro Max. He showed me some of the options they had. There was one that really stood out was a really nice green vibrant color, but functionality is the most important thing in the case, you recommended and it fits perfect functionality is perfect. The screen is flushed with the case and I love the color and it has a kickstand. The pricing is excellent. I literally couldn't be happier with my overall experience from the time I walked inAmrit said hello determine what my needs were was a great tour guide to show me what my options were. I checked out using my phone with the case on for about 10 minutes. He was very patient very professional as to find any questions I ended up buying the case had pleasant conversation while doing the sales transaction thanked him for being awesome and it's my first time coming to this store and they seem to do a bunch of other stuff with like computers and you know tech stuff there are multiple customers coming in with various technological needs and I'm just glad that I met someone who told me about the store. I never knew that they were here right on the outside of the United market on Saint Francis Street miracle Mile. Anyhow, do yourself a favor if you have any kind of technological computer, Phone needs there of check them out you'll be in great hands. One guy came in to get pricing for something and when they told him what the price was, he said wow that's cheaper than this other place. You know significantly cheaper to do the same work so I think just a really a cool place give him a call go down and check them out. I think you'll be glad you do.

    My mother went and had her computer looked at. They were honest and with great customer service…read more They really took care of her, so happy to give them all our repair business for computers.

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    Cases and accessories available to complement your iPhone cracked screen repair today!
    Cases and accessories available to complement your iPhone cracked screen repair today!
    Welcome to the best phone repair tablet repair and computer repair in San Anselmo CA cracked screen repair in minutes
    Welcome to the best phone repair tablet repair and computer repair in San Anselmo CA cracked screen repair in minutes
    Selfies swing!

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    Selfies swing!

    Verizon - mobilephones - Updated July 2026

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