April 11, 2025: Between the in-store representative, Shanyce, at First Colony Mall and the online…read moreservices. I was able to accomplish what I set out to do and more! Big shoutout to Shanyce for her exemplary customer service support and advising me on the best course of action. Her problem-solving skills went above and beyond. If I am unable to get in touch with Shanyce I would rather wait until she is available. April 14, 2025 (Update) Unfortunately, due to T-mobile unclear instructions, I rated the wrong person on their text survey. After a highly irritating call with a sales representative today, I was presented with a survey shortly after, naturally, I believed this survey to be associated with today's(4/14). However, upon a message from T-mobile, I was informed this zero rating went to the wrong person. UNACCEPTABLE! T-mobile as a company needs to do better so that good employees do not suffer for the bad.

Saadi' & Carlos were both very hopeful and very sweet especially Saadi she was fast and kind to me…read moremade sure I was good before I left the store ! Please forgive me if I spelled the name wrong

Had to go to this store to get my children's phones activated and it was a pretty seamless process…read more We came when the store first opened and was in and out in no time. The sales associate was very helpful.

Pretty quick service! The employees help you as soon as you walk in and service your needs. Would…read morerecommend this location if you want to leave happy. Super excited to receive my new iphone next week!

My phone screen and LCD were cracked super badly, cell spa was the cheapest of all of the other…read morelocal locations that I called. I called and they said I could come in immediately, they took my phone and fixed it in under an hour! Wow! I was expecting to have to wait a few days or so, but it was so quick and efficient. My screen looks and feels amazing now, I definitely recommend this place to anyone who needs their phone repaired at an affordable cost and does not want to wait too long to have their phone back. Also, they were following social distancing rules and everyone was wearing masks which made me feel clean and safe!

Don't waste your time or money here, unless you enjoy paying for problems you didn't ask for. I…read morewalked in to get my home button/thumbprint sensor fixed, & was told I'd need to replace the whole screen. Fine, I'm all for it, just make sure the thumbprint works afterward. They took my phone, did their "work," & when they handed it back, they casually mentioned, "Oh, we can't fix the thumbprint, but we can order it for you." How is that solving my problem? They went from quoting me $140 to $120. Great. However, just minutes after leaving, my home button stopped pressing smoothly, it got stuck & I had to press hard to get it to respond. Went back to show them, & of course, they did nothing. So now, I'm left with a broken button/thumbprint sensor & a $120 hole in my wallet. ___________________________ One-Week Update: The home button detached like it was trying to flee the scene. Now it's just a sad, useless piece of plastic. ___________________________ Three-Month Update: My phone has become a drama queen, losing battery faster than I can charge it & restarting every few minutes like it's auditioning for a reboot. Took it somewhere else to get fixed, & guess what? They informed me my side plates were missing. So yeah, this place decided my phone was a buffet & took parts without asking. How can we even know what they're doing when they take the phone to the back? Watch your back & your phone, because they might be "rearranging" things without you knowing. Good luck, but if you enjoy fixing someone else's mess after you pay them, this place might just be your cup of tea.

Our only go to place to fix our Apple products. They are punctual and budget friendly. Customer…read moreservice is excellent. I am not very tech savy, but each time I explained what I needed they delivered.

great costumer service I really appreciate these kind, respectful, honest people. and very…read moreprofessional.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

There was an issue with my custom built PC. I turned to uBreakiFix for a diagnosis of what the…read moreissue was after searching on Google. Ethan and members at the location was able to help and figure out it was a PSU failure. What I loved about the experience was the ease of use from their website, selecting what the issue was and booking an appointment was very easy. Dropping of my PC took no time, and Ethan was great, and told me what the process might be like. In the end for diagnosis the ticket was free as diagnosis is what the business does for its customer free of charge. I can not recommend enough this location and uBreakiFix enough, and in the future if there are any issues with my device I would go back and trust them to fix any of my electronic device.

Had hard time finding Suggested to go to the mall and pay…read morefor my repair when l had coverage Avoid the altitude

My ear speaker on my iPhone stopped working a few months back, yes you read that right. So for the…read morepast six months I either answered my phone on speaker or if I couldn't trust what you were going to say I sent you to voicemail. So I used the "project" tab on Yelp to request a quote to see how much it would cost to fix. Ben at Intouch Wireless was the first to respond. Ben did not offer the lowest price but I chose him because of his detail answers and how quickly he responded to my questions. I showed up a few hours later when I got off work. Ben greeted me and was super friendly. He tested my phone before working on it to ensure I was correct about the issue I was having. He told me it would be about 30 mins to finish the repair. He was done with my phone within 20 mins. He tested my phone in front of me to show me it was working correctly. I really like how engaging Ben was and how he took the time to answer my questions and not over charge me once I showed up in person.

Love this place. Ben is very sweet, friendly, knowledgeable, and took the time to explain what…read moreneeded to be done. The repair always done timely or earlier. The prices were very reasonable, and I really appreciated the honesty and great customer service. I have had repairs done on both iPhone and iPads so highly recommend to anyone needing phone or tablet repairs -- they truly go above and beyond!

Brought in a CPU and really thought it was not going to be salvageable as it had multiple problems…read more Jaden took it and worked wonders with it. He explained what they found, how much it would cost and a time frame. Ardent provided us with a great deal. I would like to give a huge shout out to this company. We have used Ardent many times and have always been very satisfied with their consistent work performance. They are honest and reliable. Traits that are not easily found anymore. Thankyou guys.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

I have been locked out of iPhone for one week now - I went to the Apple store last night and Tevin…read moreand Aaron did such an amazing job!!! Tevin is very knowledgeable and patient!! he was able to troubleshoot the issue and get a prompt resolution. Aaron also assisted when the laptop we were using did not have enough space to complete the back up. I was on the verge of going to android but Tevin and Aaron changed my mind! Thank you guys!!!! 10 out of 10 stars for you BOTH!!!!!!!!!!!!!!!!!!!

OMG why is everyone hate this Apple Store at First Colony Mall. I came here to compare Apple…read moreWatches because my Fitbit is about to go kaput. I am looking for something with recent technology. Getting here was very tricky because of the First Colony Mall's layout and there was no mall directory at the entrances. I had to use Google Maps to give me direction. Finally, I found a directory kiosk in front of Dillard's, where was the opposite of where I came from. Yikes. The employee was very knowledgeable and made me want to purchase right there. But I was here to get a feel first. I like what I saw and I am going to buy a used one online. But I will be back to buy the accessories.

Gabby was awesome . She was very polite and knowledgeable. She suggested that once I did my auto…read morepay and it was received I should come back and see her to look about changing my phone. I was very satisfied with the service She offered

From the owner: Visit the T-Mobile store in Houston and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 7414 S Sam Houston Pkwy W Ste 106 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.