I came in for exam with Dr. Hsu. She is so nice, takes time to speak with you and explain in…read moredetail. I have been coming here for over 2 years now. The staff is very friendly and professional. Diana helped me (took an hour, because finding new glasses is a chore for me), she went out of her way to understand what I needed. She was very patient with me. And yes, I found the perfect pair!!! I am glad to have found Bright Vision, the doctors are knowledgeable, patient and friendly.

Amazing office. The front office staff was very friendly at check-in. The optometrist was very…read morekind, professional and helpful. He took his time with the exam, explaining everything he was doing and asking if I had any questions. Very thoughtful examination with state of the art equipment. He explained the slight vision change I had, and explained every number he was putting in the prescription for glasses. From start to finish it took one hour. The assistant that helped me select glasses was knowledgeable and helpful. I highly recommend this office. I came here on a referral from a colleague and am glad I made the appointment.

I got my son some regular ray bans sunglasses for Christmas and he ended up wanting the meta ray…read moreban sunglasses for his bday in January. They look almost identical to each other and I was feeling really bad about spending over 600$ for both total. Well, I guess they extended their refund/exchange policy for Christmas and were able to give me a refund for the regular sunglasses even though it was way past the 30 days! Jen was very helpful and sweet. I've bought at least 4 pairs of glasses here over the years and I know it's dramatic but I will stay loyal to Sunglass Hut for life

Never been one to spend on sunglasses, but as soon as I walked inside the store I was greeted by…read moreGisselle. She was extremely sweet and helpful. She went out of her way to explain the deals they had and was patient enough to demonstrate a variety of different pairs of shades. I walked out very satisfied with my purchase. Awesome customer service.

Terrible customer service here at the eye doctors staff and Dr Trinh the Eyexam Office owner inside…read moreLensCrafters in The Shoppes in Chino Hills. My eye doctor was actually great, shout out to Dr. Quach! I highly recommend her to anyone. Also want to shout out Italo for his amazing help! LensCrafters will gets 5 stars. This review is to bring attention to the staff and Dr Trinh the owner. She would not make a simple amendment to my prescription that Costco needed to clarify the specific type of lens. Of course, she knows better or is just unwilling to help. Gonna rethink coming back here next year. You should too.

My salesperson was nice. However, where are my glasses? I have never received a call or anything…read more Won't be back. Just waiting on my glasses.

Great local place to get my eyes checked! Office was a bit…read moreoutdated but the technology that was in the office was what seemed like state of the art. I did not want to dilate my eyes so they had an option for a picture scan of my eyes and it was such a cool experience! They have a wide range of glasses brands to choose from (high end to standard) The office staff were so friendly when I checked in and had my appointment ready and set for the doctors I did have to fill out my general information before the appointment. Overall experience: eye exam competed, I felt the doctor knew exactly what he was talking about and gave me great information about my prescription, staff was helpful and nice.

Extremely disappointed…read more I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated.

I was able to get a same-day appointment, within hours, to be exact. Impressive. There was no wait…read moretime. The staff up front was friendly and helpful. Dr. Howard Nguyen was professional and thorough. He gave me a detailed eye exam and explained my options. He was friendly and spent plenty of time with me. The shop is clean and has a lot of glasses options to choose from. I recommend this vision shop and will come back here annually.

The staff and Doctors provided excellent caring service. I initially took my grandson since he…read moreneeded new glasses. The optometrist explained his vision status better than his previous optometrist. We were completely satisfied that it prompted me to get an eye exam for glasses for myself and eventually had my grandson's father also get service for glasses. We are extremely happy that we went to The Vision Shop Optometry.

I walked in there with no appointment and asked if they could fix my glasses. The lady who helped…read moreimmediately said yes! I explained what happened so took my glasses and they were fixed in less than 5 minutes. She was so extremely helpful and I am so happy I went here! I will be back for sure!

Everyone was so kind and attend you as quickly as they can they had other customers but i didn't…read morewait long Over all it was quick and everyone was so helpful

Wanted to give a quick shout out to Nelly & Priscilla who work at this store and provide the most…read moreamazing customer service. They're both extremely sweet, thorough, professional, and genuinely interested in helping you picking the right kind of glasses. I really enjoyed connecting with them while picking up a pair of Raybans. Thank you Nelly & Priscilla for being so awesome!

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly…read morebecause I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do.

Camille has been our go to person very patient and knowledgeable my daughter special glasses lends…read moreand she always helpful guiding for the right fit recommend her 100%

THE BEST EYE EXAMS WITH OPTOMETRISTS and STAFF THAT CARE…read more I've been visiting the Optometrists and getting my glasses here for the past 4-5 years. What keeps me coming back is the level of care that the Optometrists take when completing an eye exam. The eye exams are simple as can be and not intimidating. What I like most is that the eye doctor is willing to answer any questions or concerns and even correlate your eye health to your overall health. Although I have insurance elsewhere (Kaiser Perm) that covers my eye exams and get me discounts on glasses, I choose to come here and pay out of pocket because I do not feel like a number or a sale. Moreover, at time when the Opticians may speak to you about a need or opportunity to get a new pair of glasses, they do not put any pressure. Instead, they are very convincing of the value of the lens and frames they offer and will even try to get you the most bang for your buck. I've been 100% happy with all the glasses I've purchased here and I am proud to count myself as a loyal customer here. I have even referred friends and family here and they too have been very pleased and well taken care of as a result of coming here. If you get your exam here, I would recommend the Optomap on each visit as the image becomes part of your patient record. This will help an Optometrist to track your eye and vision health with each visit. My thanks to all who work here and make this Optical Department the absolute best! My special thanks to Dr. Q, Camille, and Josiah. :)

So refreshing to come into a store where they greet you and ask you if you need assistance with…read moreanything right off the bat. When we walked in, Sandra greeted us right away and asked if we needed help, which we did because my boyfriend needed to do an exchange. We were able to do an exchange without a receipt and didn't feel like we were being harassed like other stores who shame you for doing exchanges/returns lol. She smiled through the whole interaction and made our visit pleasant. The whole store is pretty much organized as well. The sale section was organized by color & they had a deal going on for an extra 30% off sale. I used to work retail, so I know how hectic and stressful it can be. But honestly, smiling makes your day so much better, especially in the customer service industry! Although some customers are just a**holes, smiling will make your job so much easier when dealing with customers!

Gabby is super rude right off the bat, terrible customer service and her eyebrows are outdated lol…read morealso how are you Mexican but sound like a valley girl??

Second year coming back here and that's all thanks to the reminder that Dr Crums office sent to me…read more I always lose track of when my yearly exams are so that was great. Made an appointment and came in the morning. I was quickly directed to the initial tests and then into a waiting room. This office uses a unique VR headset for one of their test which was cool. I had my quick appointment with Dr Crum and was told my vision isn't as bad as I thought. Got sorted for my contacts and was given my prescription and I'll be back in a few days to get my contact order.

Although I am not happy it took so long for the front office to figure out my insurance and I'm…read moreworried I might get billed wrong. Doctor Crum is amazing!!! I had moved away and was just doing online exams. Finally after years I move back and go see Dr. Crum. He discovered I have been wearing the wrong prescription! I'd been wearing way too strong of a prescription. He gave me the right one and now I see so clear and my eyes don't strain.