I got my son some regular ray bans sunglasses for Christmas and he ended up wanting the meta ray…read moreban sunglasses for his bday in January. They look almost identical to each other and I was feeling really bad about spending over 600$ for both total. Well, I guess they extended their refund/exchange policy for Christmas and were able to give me a refund for the regular sunglasses even though it was way past the 30 days! Jen was very helpful and sweet. I've bought at least 4 pairs of glasses here over the years and I know it's dramatic but I will stay loyal to Sunglass Hut for life

Never been one to spend on sunglasses, but as soon as I walked inside the store I was greeted by…read moreGisselle. She was extremely sweet and helpful. She went out of her way to explain the deals they had and was patient enough to demonstrate a variety of different pairs of shades. I walked out very satisfied with my purchase. Awesome customer service.

Terrible customer service here at the eye doctors staff and Dr Trinh the Eyexam Office owner inside…read moreLensCrafters in The Shoppes in Chino Hills. My eye doctor was actually great, shout out to Dr. Quach! I highly recommend her to anyone. Also want to shout out Italo for his amazing help! LensCrafters will gets 5 stars. This review is to bring attention to the staff and Dr Trinh the owner. She would not make a simple amendment to my prescription that Costco needed to clarify the specific type of lens. Of course, she knows better or is just unwilling to help. Gonna rethink coming back here next year. You should too.

I went in there yesterday with my glasses in pieces and asked if they could fix them. Mind you I…read morecalled ahead and they said they could. I handed them my glasses and then got told I needed "special screws" and that they couldn't fix them. I went to America's Best today and they fixed them in less than 5 minutes. If your glasses break I wouldn't recommend going here to have them fixed.

I walked into this optical store today and wasn't greeted at all--no "hi," no "welcome," nothing…read more The staff saw me, but I still had to get their attention, even though there was only one other customer in the store. When someone finally approached me, there was still no greeting--just "Can I help you?" said in a very curt tone. I explained that I only needed to replace some lenses. She immediately asked if I had a prescription and, even after I told her it was just for reading, she insisted--very rudely--that I still needed one. The entire interaction felt dismissive and unfriendly, as if I were inconveniencing them. I ended the conversation by saying, "Okay, thanks, bye," because there was no reason to waste any more time there. Customer service was completely lacking. A simple greeting and a respectful tone go a long way, but unfortunately, this place had neither. I'd rather spend my money somewhere like CVS, where you can purchase reading lenses without needing a prescription.

Extremely unorganized set up. This location NEEDS an employee dedicated to being a receptionist. No…read moreclear signage of where to check in and you could stand in front of an employees desk for 10 minutes and not be acknowledged. No seating for patients waiting. The only seats are at the glass cases for glasses, where techs are assisting hoards of people and their guests with choosing glasses and chatting. This also doubles as the check in area, and again, you will not be acknowledged unless you elbow your way to stand in front of an employee and ask to check in. Once you manage to do this, you will be asked to wait to be called. Where do you wait? Anywhere, as advised. By the way, it is first come first served, no matter your appointment time, if someone else manages to check in first they will be seen before you. The three initial tests are right next to the glasses cases and hoards of people, so you can expect to be back to back with people and children seated, getting bumped by them AND people trying to walk through. Never mind that you have to move between three machines, there is no room to move your chair so you have to hunch over the chairs to move around. Once you get that over with, you once again wait anywhere for the doctor to call you and then you will finally be in a private 1 on 1 room. Terrible experience.

The staff and Doctors provided excellent caring service. I initially took my grandson since he…read moreneeded new glasses. The optometrist explained his vision status better than his previous optometrist. We were completely satisfied that it prompted me to get an eye exam for glasses for myself and eventually had my grandson's father also get service for glasses. We are extremely happy that we went to The Vision Shop Optometry.

They were not very friendly and not help full I won't recommend this business at all the day I…read morepicked up my glasses they didn't even offer to adjust them or if I was satisfied with them

I walked in there with no appointment and asked if they could fix my glasses. The lady who helped…read moreimmediately said yes! I explained what happened so took my glasses and they were fixed in less than 5 minutes. She was so extremely helpful and I am so happy I went here! I will be back for sure!

Fatima welcomed me, suggested a new frame after checking whether my existing frame could be…read morerepaired. A frame was in stock, Cynthia completed lens installation and was so friendly! Within 15 minutes I was on my way... for less than $80!

Wanted to give a quick shout out to Nelly & Priscilla who work at this store and provide the most…read moreamazing customer service. They're both extremely sweet, thorough, professional, and genuinely interested in helping you picking the right kind of glasses. I really enjoyed connecting with them while picking up a pair of Raybans. Thank you Nelly & Priscilla for being so awesome!

This is awful I've driven twice 12 miles to pick up lenses…read moreand it's closed But your website says open Why can't u do a better job in keeping the website up to date Closed - now I learned for remodeling But no one changed your website It's really a poor way to conduct business. Terrible pr

THE BEST EYE EXAMS WITH OPTOMETRISTS and STAFF THAT CARE…read more I've been visiting the Optometrists and getting my glasses here for the past 4-5 years. What keeps me coming back is the level of care that the Optometrists take when completing an eye exam. The eye exams are simple as can be and not intimidating. What I like most is that the eye doctor is willing to answer any questions or concerns and even correlate your eye health to your overall health. Although I have insurance elsewhere (Kaiser Perm) that covers my eye exams and get me discounts on glasses, I choose to come here and pay out of pocket because I do not feel like a number or a sale. Moreover, at time when the Opticians may speak to you about a need or opportunity to get a new pair of glasses, they do not put any pressure. Instead, they are very convincing of the value of the lens and frames they offer and will even try to get you the most bang for your buck. I've been 100% happy with all the glasses I've purchased here and I am proud to count myself as a loyal customer here. I have even referred friends and family here and they too have been very pleased and well taken care of as a result of coming here. If you get your exam here, I would recommend the Optomap on each visit as the image becomes part of your patient record. This will help an Optometrist to track your eye and vision health with each visit. My thanks to all who work here and make this Optical Department the absolute best! My special thanks to Dr. Q, Camille, and Josiah. :)

So incredibly frustrated and angry. I drove 30+ minutes to see this doctor, because of the great…read morereviews. HUGE mistake. I came in December and my glasses were ready in January. Drove down to pick them up and they were wrong and had to be redone. Ok, mistakes happen. After over 2 weeks (almost 3), they still weren't ready. I called to check on them and she said they had just been sent in a few days prior, so they still weren't ready!! (Forgot to send them in? Not sure how that ball was dropped) Finally went back today to pick them up today (February) and THEY'RE WRONG AGAIN! The kicker, they said because it's now February, fixing them would use this years benefit! What the heck?!? Why on Earth am I being penalized for their mistake?? Tried to talk to the doctor, but I as told she wouldn't come out to speak to me (even though I was willing to wait). Ended up returning them, which means I lose last years vision benefits AND don't have updated lenses. I would NEVER go back to this office, nor would I recommend. Inept employees and poor customer service.

So refreshing to come into a store where they greet you and ask you if you need assistance with…read moreanything right off the bat. When we walked in, Sandra greeted us right away and asked if we needed help, which we did because my boyfriend needed to do an exchange. We were able to do an exchange without a receipt and didn't feel like we were being harassed like other stores who shame you for doing exchanges/returns lol. She smiled through the whole interaction and made our visit pleasant. The whole store is pretty much organized as well. The sale section was organized by color & they had a deal going on for an extra 30% off sale. I used to work retail, so I know how hectic and stressful it can be. But honestly, smiling makes your day so much better, especially in the customer service industry! Although some customers are just a**holes, smiling will make your job so much easier when dealing with customers!

During the holidays, I was surprised to get amazing service at a retail store. I came on a Saturday…read moreso I knew it was going to be busy but was pleasantly shocked at the experience i had. I walked in and was immediately greeting by the front employees. I was instantly greeted by Marcus and was asked if i needed any help. He let me know about their deals then proceeded to help me with shoes. He was a very charming gentleman and put my shoes on hold while I continued shopping so I didn't have to carry it around. Alyssa helped me in fitting rooms and was so accommodating towards me. She provided a variety of options and different sizes for me which is very rare cause most shops don't pay attention to you. If you're looking for a place that's attentive to you when you need help shopping, you should come here