I would have given zero stars except that the sales person who I initially dealt with was actually very helpful and knowledgeable. That was Kenn. He's great. The reason for the bad rating is mostly in regards to their accessories and return policies. Do not buy accessories here. Not only are they overpriced but they only have a 14 day return policy and for some reason they instruct their employees to not send home the packaging from the accessories so you can't even resell them later on your own. They'll act like they're bending over backwards and offer you store credit to buy other overpriced accessories with in my opinion this is simply unacceptable. Paid $40 there for a case that was $12 on Amazon and when I tried to take it back on day 16; I ran into a wall named Sarah. The self proclaimed assistant manager. read more

Due to a change in the quality of my AT&T service recently, I decided to try Verizon. I went to the Verizon store in downtown Walnut Creek and was helped by a very knowledgeable and professional customer service representative. He switched over my phone and also informed me about $150 rebate that was available because I was switching carriers. Since then the service has been good, I can watch YouTube videos anywhere in Contra Costa County. The data service is good in different parts of the state and I look forward to testing it out on my next cross country trip across the United States. read more

This review is for James Ylagan's customer service. Did a great job in making sure my new iPhone was working before I walked away. Thanks James! read more

What a rip off. The employees lie and cheat you. Sean lied to me about everything. What a giant scam.

Farid Neyazi was the Solution Specialist serving us. We've bought 2 new iphones. Farid was extremely instrumental. He helped us to get very inexpensive deals, his friendliness, professionalism and culture was just amazing! Thank you, Farid! read more

Thanks Lilly for a great customer service experience. We showed up just before closing to pickup some iPhones and accessories worried that we'd have to rush or else suffer the wrath of them wanting to close up shop. She was very friendly and professional, greeted my wife and walked us through the whole process like we had all the time in the world. Even while the store was closing around us, she stayed late and made sure that we had everything we needed, including a bunch of cool technical tips to help us get the most out of our iPhones. It was very refreshing to work with someone who was knowledgeable and courteous. While this was a personal visit for my wife and I, I also use Verizon for my work plan and would not hesitate to switch our corporate lines to another carrier if our needs weren't being met. Luckily, I was very happy with this experience and Lilly has guaranteed that we stick with V for now. read more

Draw and Lilia were really helpful, and super friendly! I was looking to play music in my car and the cable connection just was not doing it for me consistently. Not only did they recommend the HTC stereoclip bluetooth adapter but also made sure that I had a duel port charger so my I would be able to charge both my phone and new device. It was very easy to use and worked just as I wanted. I recommend this store and its employees to anyone who wants a quick response, knowledgeable employees, and excellent service! Thank you very much! read more

I am not one to write reviews, but my experience today at the Walnut Creek Verizon store was worth making the effort. My service was outstanding!!! I was helped by Jimmy. He upgraded my phones and transferred all contacts and pictures over to my new phones. He was extremely patient and full of knowledge. He even taught me a few new tricks for iPhone. I have been along time and happy Verizon customer. The customer service I received from Jimmy today made me feel even more confident continuing my service with Verizon...and even made me feel apart of the Verizon family. Hope Verizon keeps hiring (and hopefully rewarding) employees like Jimmy for their above and beyond customer service! read more

Verizon need to hire or train employees with better understanding of customer service.Starting from the the greeter/Verizon specialist (Nick) to the store manager, have no manners on how to handle a customer, both employees were completely rude, unprofessional and the reason why this branch has 3 stars and dropping. Because of how they treat their customers. We no longer would like to be associated with Verizon. If stores like this are the face of Verizon, one should not hold any high or even mediocre expectations.Very disappointing and unfortunate on Verizon's end. read more

I was very impressed with the help/customer service I received at the Walnut Creek Store! Sarah went above and beyond to ensure my new iPhone was setup correctly and my information transferred from my old phone to my new one. Thank you Sarah!!! read more

They do not have a direct line and they do not answer their phones. Biggest mistake having my phones sent there. Better to have sent directly and just do it for yourself. read more

What is the point of this store? I walked in to decide between a Pixel 3 and 3XL. I wanted to see how big the 3XL would feel in my hand. I could not find a 3XL to pick up and hold so I asked a male employee (should have gotten a name) and he told me there were no 3XL phones that I could hold in my hand. They were all locked down. I offered to stand next to him, in the back of the store or wherever just to see how comfortable/uncomfortable this size phone is. He simply said no and refused to discuss it. (A nice female employee that I hope doesn't get in trouble took me to be back of the store and let me try holding her 3XL to get a feel for it, while we both kept an eye out for the jerk.) There really is no point in a brick & mortar store if you won't even let me hold the product to try out. read more

My wife & I went to the Locast st Verizon in Walnut Creek. Chris was the first person to help us, he spoke so fast we couldn't understand him,he knew a lot but didn't know how to talk to people, instead he talked down to you, making you feel like a idiot. Then we tried another employee that was just sitting on a stool, he was texting someone while working, he also made it clear he didn't want to help us. So we left the store & went to Lafayette store, where we found Manny, he was kind & understanding, spoke slowing so we could understand him,fixed all of our problems & really seemed to enjoy helping us. What a difference, we will return to him in the future. The Walnut Creek store just makes you feel Stupid & that you are bothering them with questions. read more

Worst customer service experience I have ever had, starting with the service rep in the store and all the way up the ladder. What they tell you in the store and what they do later are completely different. Hours and hours wasted. I ended up losing a $100 credit and paying a restock fee because they did not honor what they told me. When all was said and done they offered me a $15 credit to my account if I bought another phone. A complete bait and switch. Be very careful if you are upgrading your phone and changing phone numbers. Time to go back to ATT&T. read more

Get everything in writing. The sales reps don't know their own programs and make stuff up.

An Update: the assistant store manager (Sarah Wink) called me, and not only refused to do anything (like apologize), but insisted this is their standard policy and she grandly stated "this conversation is over" before hanging up on me. For some reason Sarah Wink thought it was just peachy for them to run a hard credit inquiry for asking if a phone is compatible on their network. Thankfully I got Verizon Executive Relations involved. They acknowledged the problem was fully theirs, that I never should have had credit run, and that Sarah Wink had given me (at best) bad information. They were very apologetic for how I was treated by the Walnut Creek store, and Sarah in particular. After checking into things (including speaking with Sarah), they are having their credit department reverse the credit inquiry and will make sure my credit score returns back where it was. The fast action by Corporate (including apologizing, looking into the issue before making sweeping statements, and finding out how I want my issue resolved) is exactly what I was hoping for. The bad attitude, rudeness, and untruths by the Sarah is another matter entirely. read more

My husband worked at this store as a greeter through a temp agency for one day. He told me their service was terrible. When a customer would walk in and ask to talk to a sales person, the sales people would go take a break for an hour and not even bother helping out the customer. Many customers, after having waited 2 hours for help, would just leave, pissed off. And there was no one else in the store! The manager even told my husband that the sales people only help the people they already know. I wish I could rate this place as a big fat zero but I had to give it one star. read more

I went to the Walnut Creek store recently and upgraded from an 11ProMax IPhone to the 13 ProMax. It took awhile for my stuff to transfer over and the store closed at 7pm. As they were rushing to get me out of there they set up my phone for it to finish its transfer with my old phone, I left and drove all the way home and I realized they never gave me the box the phone came in which also has the power cord. I literally have been trying to call the Walnut Creek store for five days to get a hold of somebody at the Walnut Creek store but it is absolutely impossible to reach a live person in the Walnut Creek store. It's been very frustrating, and the central customer service is absolutely no help. I would just go by there again, but I left town for three weeks. So if somebody happens to see this review can you please tell me how to get a hold of somebody at the store so I can get the box my phone came in.... Besides all the phone calls the hold times were over a half an hour to 45 minutes, it's been A nightmare and a headache! I just want the box my phone came in...... read more

Tl;dr - Gave this store a second chance because of the remodel and nice staff. Saleslady Lailoma was very unethical and botched our plan by pulling the old bait and switch tactic. Go somewhere else and find someone else. The Walnut Creek store has moved over a block and has been completely remodeled to look very modern and organized. The associates who greet customers at the front are friendly and awesome - let's just get that out of the way. However, when I came in initially to inquire about upgrading my phone, I was assigned to a saleslady named Lailoma was pushing me to give up the old grandfather plan I share with my family and sign on to the new family plan with the shared data. I was hesitant at first because I knew my dad was reluctant to give up his decade old unlimited data plan. However, I told her I would discuss this with my family. We came back two weeks later and I sought her out to help us upgrade our family plan solely on the principle that she spent 30-60 minutes with me previously going over all our upgrade options, and thought she deserved the commission. She went to the back to make a few "phone calls" or whatever and told us that as an incentive to change our plan, the corporate office was running a promotion that when we bought the 12gb data plan, we would be given an additional 12gb to our plan for life. This was an amazing deal! Our whole family could not believe it so we asked a good few dozen times, "Wow, 12 additional gigabytes of data? So that means each of our 4 lines would receive 6gb of data?!" all met with a hearty "YES" from Lailoma each time. A lot was discussed and Lailoma threw in a bunch of tactics I should have taken as red flags, such as mentioning if we upgraded all four phones we would be paying $13/month, then later recanted by saying it was $33/month but that fee would be gone once we paid off our phones in full (meaning the full retail price of ~$700), mentioning that we would get a $750 rebate - then saying we would not qualify for it when I confirmed with her (why even throw that in then?), and telling my dad that VZ would be canceling all Unlimited Data plans soon (heard this for the last 4 years or so) but each time we asked "Okay but we still have the 24gb plan? 6 gb per line basically?" she would confirm that without blinking an eye. On top of that, her coworkers told us according to company policy, all of the details she wrote down regarding our plan should have been given to us, but she wrote the details on a scratch paper which she threw out, and only gave us our receipts for the ~$1200 we spent on phones and taxes. Now that we look at our statement, we are only receiving 20gb per month due to purchasing the 12gb with the promotional 2gb added per line (12+8 = 20) We went to the VZ store yesterday to ask why we weren't receiving 24gb and the manager Sarah told us it looks like no such deal had been added to our new plan, although she knows it exists, but she would talk to Lailoma and call me back today, which she failed to do. Every douchenugget at the store we talked to tried to convince us "Well your family only used 10gb of data in February and March." First off, it's the principle that we were sold a plan and we would like to receive what we agreed to pay for. Second, my parents were out of the country for a month so that number is skewed. We called and visited the store tonight to talk to another manager and Lailoma. Lo and behold she vehemently denied ever offering us the 12+12gb deal that my family and boyfriend all heard! 5 sets of ears against 1 mouth, but because she violated company policy and did not include a detailed agreement, we have no written proof and that's all somehow our problem! As of now, our choice is to continue with the 20gb plan, which actually is a good plan, just not what we had been sold, or we can put in a request to have our old plan restored. After sitting with the managers for hours and having them call corporate there's nothing that can be done. The manager said the only way we could get the additional 12gb was if we paid for the 18gb shared data plan as if we were some suckers. If you want a horrid sales experience from a salesperson that knowingly cons you into a plan, then cheats you out of what you pay, and violates company policy, then Lailoma is the saleslady for you. Other than that, she has no merit to be in customer service or sales. read more

Dear Verizon Store Salesperson, I feel the need to apologize to you. I am sure I came across as rude and rushed, and that is not my normal demeanor, so I felt I should explain, especially because I was in a very cordial mood when I walked it. I understand it is not your fault that the store is extremely understaffed. When I walked in, I knew already that I was walking out with the HTC One, and I assumed this would be a short endeavor. I signed up on the list, and was told I would be assisted shortly. I then proceeded to watch you upsell this sweet sounding old lady to an iPhone 5, which I believe to be somewhat wrong. Also, I somewhat understated with "somewhat." She was there with an old phone ( I knew it was old, it had a key pad, not even a keyboard, let alone a touch screen) and you were helping her find a new one. You explained that the options were pretty limited since smartphones were pretty much the only option, and she said that is ok. She looked around the store with your help, before deciding the iPhone seemed like the way to go. Good choice, I am sure, as they are straight forward and fairly easy to use. You then proceeded to explain to her that the iPhone 5 was the obvious choice (at $99.00 with a 2-year contract) as opposed to the iPhone 4 (at $00.99 with a 2-year contract). In this process she wanted to make sure this phone could still send texts to her Grandchildren, as that was the way they contacted her most. You answered in the affirmative, and then explained all the ways in which the iPhone 5 is superior: faster, more memory, better camera, I honestly don't remember what all you said. She asked questions about whether they really made a difference, and you explained that the iPhone 4, in comparison, was not worth practically anything. Cut to me, dear Salesperson. It is now 45 minutes after I checked in, and the person who checks everyone in has approached me multiple times to apologize. I have in this time, watched your interaction closely, looked at every accessory offered in the store, not just for my new phone, but for all phones, and repeatedly requested that I be allowed to simply purchase my phone, as activating it and setting it up is pretty damn easy with an Android. I was repeatedly told I must wait for a salesperson, and one would be with me shortly. The problem is, there were only two, and the other was helping Two teenage girls with their mother, as the mother voiced her parental concerns and the two girls wanted to make sure their phone would (I honestly don't know, I was listening to your conversation) but I assume take amazing selfies and allow all the Tweeting, Facebooking, and Instagraming necessary to ensure their inclusion with the "cool kids" at school. So that left you, the great upseller of the iPhone 5. I got closer as I could tell your great sales adventure was drawing nigh to close, and was hearing questions about what more Megapixels meant, and concern over her fingers using the small keyboard. You assured her that she would get used to it (apparently you do not know old people and their hands, but that is another story entirely) and helped sell accessories to protect her phone, and I believe an extended warranty, or insurance or something. She then left on her merry way, having no idea the the huge waste of money she had just experienced, and you approached me to sell me many things. I expressed that I already knew the phone I wanted, and I would just like to purchase it and be on my way, as I had been in the store almost an hour, and was hungry (this is not your fault, I went straight after work, and didn't think to eat before entering the store, because normally a simple purchase when the decision has been made takes little to no time). You asked if you could show me the accessories, and I explained that I was not interested, I had ample time to view them previously, and I would just like to purchase the phone. You questioned me about the need for a case, and I explained that I have insurance for that reason, and I don't like phone cases. You asked about an extended warranty or something like that, I don't know, I was day dreaming about a huge burrito or possibly a sandwich from Ike's (side bar, go to Ike's everyone... HELLA GOOD!!!) and I began to lose my patience. I said "No, Thank You, I would just like to buy my phone and be on my way." You asked again about cases, or maybe a car charger, and this was the last straw. I gave you the look that my mother calls my "I hate you and you are the dumbest person I have ever met" look which was for her when I was a jerk teenager. I haven't used it in years, but apparently I still got it, because you got a panicked look, apologized, and started the process of checking me out. You then asked if I would like to pay $10 read more

Today I realized why people complain about going into the stores -- the customer service definitely leaves something to be desired. I had a simple problem -- I couldn't get my contacts to backup before I activated my new phone. Turns out if you bring in a phone that you purchased through a third-party retailer (Amazon -- it was $0.01 v. $99 at Verizon), they will not give you the courtesy of a customer they could've milked some commission from. They conveniently forget that you still pay them a hefty sum monthly to use their service. So hey, I'm still a customer! I could get over the bad attitude, but what I couldn't get over was the condescending attitude and lack of substance in the answers I was given. If a customer has questions regarding her bill and a service I pony up $100+ a month for, they should answer politely and with some knowledge. I'm sorry, but "It just is" or "Well, they weren't supposed to" (accompanied by eye roll) do not cut it. In the end, I made sure my initial problem was solved, and I took my new phone and left. I called Verizon customer service, and actually got ALL my questions answered in a polite manner by knowledgeable reps. Lesson learned! read more

I had an appointment to transfer 3 lines from another carrier to Verizon and purchase a new iPhone13 Pro Max. I had previously called Verizon to get pricing and was told it would cost $35 per line. At my appointment I was told it would cost $55 per line ... no mention of any other options. When I told the rep I'd been quoted $35 over the phone he said that would require me to agree to auto-pay my monthly bill and that my account would be in a lower tier for data and subject to throttling (I'd never heard that term before). I authorized auto-pay and signed up for the $35/line. When I set-up my online account it still showed me paying $45/line and I was not set-up for auto-pay. I had also advised the rep that my son's line would need to be suspended mid-January when he deployed to overseas military assignment. He said my son would need to provide a copy of his orders for verification before his line could be suspended. When I went to my online account to research what he needed to do, it turned out I could just indicate which line should be suspended, provide my son's DoB and SS# to verify he's active overseas military and the line was suspended immediately. I really don't appreciate the bait and switch tactics used, or the misinformation provided by two separate reps on the line suspension issue. read more

Walked in during the weekend and was told that there was an hour and half wait and I was to schedule for the next day. I almost felt like I was at a doctor's appointment. I mean who walks in and am told to come back tomorrow? I went back in again during the week and was told there was a TWO hour wait. Scott, the manager, told me it was the holiday rush. (It's the first week of November) Like the others who posted here, the greeter's were not too friendly or apologetic about the long wait. I WILL NOT GO HERE AGAIN. Save yourself the trouble and go to another Verizon store. read more

First thank you Kyle for the five+star service. Kyle is very professional and definitely knows his stuff. I came in to move a line between devices. Kyle was able to compare multiple options for me on the spot, saved me about $10/mo, and never tried to sell me on anything. He always started with, "can I make a recommendation ..." If you're headed to Verizon, you have to know the difference between an authorized retailer and a corporate store. I was completely fed up with the inability of staff at the other stores to do anything, and contemplating switching. I'm glad to say that instead I'll just make sure I go here in the future. That's even though there are several other stores closer. It is worth it to be able to talk to someone who knows the products and plans. read more

The customer service is just plain bad. You head into the store and there's no indication of what the next move is, so I stood in line behind a gentleman being helped by one of their employees. It was taking a while, but I wasn't in any rush so I just waited, and waited, and waited. After a while, I ran down another employee who wasn't engaged and asked if I could be helped. That's when I found out there was a queue that I was supposed to have checked into when I first got there. 1. The employee that I was waiting for could have looked up and simply given me a heads up that I needed to take a number 2. Make it absolutely clear that I need to get myself into the queue. I like to think I'm a fairly reasonable and intelligent human being, and I couldn't figure it out. Give me a fucking break. read more

This store runs a terrible operation. They had approximately 10 people working in the store. For some reason, instead of assigning 1 person at the front to receive guests and 9 to actually help and process customers... They assigned 3 people up front, most of the time just sitting around, with the remaining 7 helping people. As a result, the large queue of people waiting had to wait about 20 min each before being helped. Honestly, take a lesson in operations and realize that this allocation of resources to process customer churn is DUMB. read more

Lynn and Manny are terrific souls, and would do any organization proud. Lynn quickly ascertained my smartphone needs and sold me just what I needed and no more, a refreshing way of doing business sans pressure. And despite Lynn cautioning me not to end my AT&T service before my old landline number was ported to my new Verizon Moto smartphone, I did just that. After a grueling experience reestablishing my former AT&T #, Manny and Lynn then ported it over. These are patient, genial professionals in anyone's lexicon and I urge you to patronize this emporium. read more

James knows his stuffs. He is knowledgeable, helpful, courteous and patient. James is out of his way to assist me and to make sure I know features and benefits of my new phone. You are the best James. read more

I average two reviews a year, and only do so when the experience was either horrible or beyond excellent but I felt compelled to write something about this Verizon location, mainly due to my experience with Jose Brisejo. By far the most helpful service I've ever received from Verizon and that's saying a lot. Being a Verizon customer since 2006, whether in person or calling the customer service line has always been pleasant but Jose reinforced why I stay with this carrier. I have had the same phone for 4 years, and I was eligible to terminate my contract. I considered AT&T, hoping for a cheaper price if I switched over, but caught AT&T sales rep in a lie, especially when trying to convert me to AT&T's Next plan. I did a good amount of research on getting a new phone and the cheapest plan possible for my needs, researching forums, crunching numbers, etc. Jose answered all my questions, even the hard ones, which in my experience in the past Verizon staff had to research. Obviously he's been doing his homework. Anyway, after taking around 2.5 hours while I grilled him with questions, and an hour past when the first person told him he was suppose to be off, he remained focused on me until I left the store. I came back a couple days later to change something on my plan and thankfully Jose was there. Once again, Jose and Sean were consistent with my experience from my prior visit. It's not the closest Verizon location to me, but I'll continue to go to this location. read more

Very nice people. Friendly and helpful. IF you can get on the list and you have a ton of time to waste waiting. I think this is an epic fail by Verizon. It's also consistent. They need more people. Perhaps they would then make more money. read more

Today was the first time I went into the store. I worked near the store and was on my lunch break. The manager Scott didn't seem happy when I walked in and made me wait for almost 30 minutes. During my wait Scott (the manager) kept ignoring me and finally he told one of his associate to service me. The associate was a girl and didn't even apologize for the wait including Scott (the manager). The service was a total failure and will not come back to the store. Scott and the associates took so long and didn't make their customers feel welcome. I was even a customer for several years and wish I could switch. I'll wait until my contract is over so I can move. read more

Extremely poor customer service. Recently visited this location twice to have a service issue dealt with. Out of nowhere my phone said "searching" and would not send/receive texts, make calls, or connect to internet unless in a Wi-Fi zone. The initial customer service rep told me that it was very likely the SIM card and tried putting a new SIM into my phone, but that was not the solution. That same employee told me that even though I was not the account primary, I could have a new SIM sent to the primary account holder's address. He told me I might want to try the software update and come back. Tried that to no avail. On trip 2, a different employee told me it was definitely not the SIM card and that I'd need a new phone, but this process could not be done until I was listed as a primary account holder. I understand that this is Verizon's policy and they have zero control over it, but it was very frustrating to be told so confidently by 2 different people completely different explanations and solutions to my problem (which was not due to a drop or any damage I created in the first place). I finally left the Walnut Creek location after advising they probably want to train all the employees on the correct information they relay to customers and went to the Pleasant Hill location instead. At that location, it was discovered that the original employee who tested my SIM card had not put my SIM back in the phone, thus making the replacement process with the warranty center 10X more difficult. In conclusion- too much confusion, very little clarity or consensus among employees, and 3 trips to Verizon, 5 days without a phone for virtually no fault of my own, and a very poor customer service experience. I will NOT be returning to the Walnut Creek location for any future needs and would recommend others to seek out the more helpful Pleasant Hill location. read more

I've been to this store twice to see their service counter and both times the girl would take my name and then told me there was a wait and I can browse through the phone selections in the meantime. The first time I was there I waited 15 mins when i saw there was three people behind the service counter not assisting any customers I insisted them to have one of the girls assist me which she did a couple of minutes later. 15 minutes is not a long time but it is if you're on a 30min lunch it is. I had another question a few days later so I called the store instead of going in this time and the guy that I was on the phone with was talking to other people and halfass answering my question and kept trying to transfer me or give me another number to call. The service here is extremely terrible. By far the worst Verizon store I have been to. read more

I am going out on a limb and give this store a big fat five stars. This is my second visit to the store and I find the customer service to be very good. I was greeted by friendly lady as soon as I walked in, and was directed to the rep who diagnosed my phone problems in a jiffy. I have been to many Verizon stores but this is the one that I will be returning to the future . Sam is a great customer service rep. I Will continue to use Verizon as long as their customer service is top notch. read more

Lynne and Farid... Still awesome! FYI consumers! Lynne in particular makes my verizon experience better and better each time!! Store experience has improved overall... But really the customer service is what's cause the rating boost! Thanks Lynne! read more

I literally sprinted in here on a Wednesday night 5 minutes before they closed and breathlessly notified one of the sales associates that my phone had completely died. I had to travel for work the next morning and was dreading the thought of having tondo so without a phone that could receive texts, calls or emails! To be honest I wasn't expecting them to help me 5 mins before closing. However after waiting a few minutes Dustin came to the rescue and informed me that it would be no problem to get me set up with a phone. Dustin stayed until almost 9PM (an hour after closing) to get my new iPhone set up. Not once did I feel rushed through the process. He completely understood my situation and the urgency. This is probably some of the best customer service I have ever received! read more

These people couldn't care less about their customers, don't trust them one bit! Verizon charged me $1700 when I made a small change to my service (after confirming that it wouldn't cost me), and after 6 visits to the store and hours of them lying to my face about escalating, I never even got a response. Disgusting and disgraceful. read more

Been going here for years. A young staff that is very knowledgeable, always helpful, friendly and non-rushed. Big plus for not treating you like an idiot as I have sometime experienced at the Apple store. read more

The young blond lady up front said that if I wanted to complete a return with her I needed my receipt. The rep before who sold me my accessory said my receipt was on my account. Since I didn't have my receipt I have to wait 15-20 minutes. Now I sit here and watch the same young blond lady just stand there and wait for the next person to walk in rather then help me return one accessory. read more

I dread going into cell phone stores but I had had it with Metro PCS so decided after 10 years it was time to go back to Verizon. The woman who greeted me was super helpful and hooked me up with a girl to go over options with me. They ended up having a new no contract $50 unlimited talk/text plan with a good phone (non-smartphone- exactly what I wanted). The girl was friendly, fast and helpful and me (and my 2 dogs who came in shopping with me) were out of there and happy as can be in under 30 minutes! It's only been one day but I'm super happy with my phone- hope the coverage is good too! read more