Horrible service. I made an appointment online, brought in a printout of the appt confirmation. But they didn't have the appt in their store calendar and refused to serve us, stating that the printout confirming the appt at that store on that date and at that time was meaningless. Manager was completely non accommodating, stating that we could sit around for 2 or more hours and that MAYBE we would be helped at that time. We walked out and will never return. read more

It was the most horrible month of my life! I've ported my number from T-mobile to Verizon on Jul 28, 2020 ( Verizon had a promotion of $250 e-gift card if you bring your number & device) This was a cursed day or something, I think. Because this day everything began. At the beginning I had 2 numbers switched to the Verizon; mine & my husbands. My number took couple days to be ported, I was fine, calm and patient. My husband's number OMG took a month to be switched! I talked to numerous people in the store, on the phone, over the chat & website everything. But at the end, they found out that the device wasn't compatible with their service I didn't know it was that much hard to figure out. Then my friends ported their numbers under my account meanwhile I was still struggling with my husband's number to be activated. Okay this time, one of the agents online, placed my order for me but with wrong delivery option! I was like ughh, and I had to go to the nearest store to fix this issue! Thank goodness, the customer service agent, sorted out my issue like magic! I still really appreciate his help. While I was phoning, chatting with the customer representatives to get my husband's number activated, we went to Apple to purchase a brand new phone since his old phone is not working with Verizon. He changed his phone but the problem was still there. I was still fine, calm and patient. Then we received $199 bill for only 2 lines with one not working. And I phoned the customer service again, and asked if they could get me a credit since my husband couldn't use a single minute of his plan. Whoever was on the line helped me to lose my patience! She told me that it was impossible to do so because they did nothing wrong. Wow! What a brilliant answer! Then I left a very long message at Verizon's FB messenger. Fortunately, I was able to get help! Then I saw some issues with my friends' numbers, they (idk who) added an unknown number to my account plus one of the numbers changed their digits i.e it was ported like 1234 instead of 3412 (these numbers are just example). The next day, I called the customer service again, and tried to changed the number to its correct form plus cancel the unknown one from my account. But guess what, the person who worked on this task cancelled incorrect number instead! Oh my life! But now, I just learnt that I am not qualifying for the promotion they promised! What a surprise! I cannot be fine, calm and patient anymore! When I told Catherine that I don't want their services anymore, she says she is going to fulfill my request. This place is a joke! Almost no one here wants to help you or offer you their help! No intention to resolve your problem. What a shame! No customer service or care at all! All I wanted to hear was if this person can look for anything that would help me instead of letting me go... I feel heartbroken, disappointed, ignored and disrespected.. read more

Verizon - Mobile Phones Near Me - Walnut Creek, California

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Walk in a few hours before closing time to see the new iPhone and wasn't expecting to get one today. There was no wait time (like other providers that make you wait at least 30min) James was very helpful and answered all my questions. He gave me different options based on what I actually needed and gave me the best deal. I saved a ton of $$$. He also guided me throughout the process. Everything went out smoothly because the staff was not in a hurry and was attentive of the customer he is helping. I had an exceptional service experience. Thank you Verizon! read more

Verizon - Paid only 400$ w/accessories - Mobile Phones Near Me - Walnut Creek, California

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Alfredo was a great example of top line customer service. He was very patient with my elderly friend who was having problems with her Apple ID among other problems. I had to go back 2 times to ask for more help and he was delightful. Apparently the people giving bad reviews have never been to the Alamo store. It is closed 50% of the time with no explanation. I'm sure the Alamo store will close soon. Not enough workers, everyone is getting stimulus money, why work!! read more

Great experience I had problem with replacement of my defected phone but one of employees named Sadaf, she helped me call the center It took over two hours but she's taken care of that not losing smile I was so impressed I always go this store since 2009 and will be back whenever I need read more

We went to change our service back to Verizon from ATT. The man at the door said we didn't have an appointment and couldn't be seen until Sunday as they were entirely book. We chose 10am and then he said we are booked til 12. We took the noon appt. We showed up at 11:45 and the store is closed all day. No call or text to update us. What horrible customer service! We always went to this store as the serve was great. read more

Update: They responded to my review below just as I am at T-Mobile disconnecting my service. It's a shame that they keep stating that customer service at this location is very important to them but fail to provide any when you visit the store...I also left the same review at Verizon corporate regarding the store and naming the employees. Hopefully this location will change. But based on past reviews, it seems that they do not learn and this place needs a complete replacement of its staff... Wow! Just...wow. The service here is horrendous. I have been a loyal Verizon customer for 8+ years. Love their service. No issues there. We were looking at reducing our high cell phone bill and wanted to see what our options were. We currently pay $350-$400 per month. We have three lines, one iPad and two Apple watches. We saw some pricing at T-Mobile that peaked our interest. Pretty much cutting our bill in half. Same unlimited plan. Most likely not the same service map of course, but good enough that it won't make a difference for my family given all the WiFi hotspots we can access at home and at the office. So no issues there. We aren't a family that survives solely on our phones so again for us no issue. We received the pricing from T-Mobile and then went over to Verizon just to see if there is/was anything they wanted to do to retain their customers. First their delivery of customer service was so poor I felt like they didn't really care if they retained us or not. Even their manager stated "We can't create magical pricing for you" which is extremely condescending. I came in to see if there was anything you can do. I came in there 50/50 on staying or leaving Verizon. Your tone, demeanor and lack of customer service and customer retention skills left me at leaving Verizon 100% as I left the store! Furthermore there was no effort made on their end to even attempt to look at the account and say "Ok Mac, let's look at your account to see what we can do, maybe there is service that you're not using, or let's see if there is a way we can look for anything that we can take off or modify" Nothing! No attempt whatsoever! Never have I experienced such blatant disrespect or disregard for a customer. Even if you can't do anything, the lip service here is so unbelievably bad that there is no point in visiting this store or speaking to these people! read more

WOW!!!! Sitting in this Verizon having wasted an hour so far. Assist Mgr Julie is the personification of what is wrong with people working in tech service in general. She is 100% no help and could care less. We placed an order for a phone to pick up "by 12/01". We arrived on 12/01 and where told our order was in pending/cancellation status. We received no notification of this and there is no reason or this. We did receive an email yesterday saying we had 2 days to pick up and received another this morning telling us we had one day to pick it up. We were told to call the 611 # and cancel the order and then replace it. We held for 38 minutes then got cut off 2 minutes after someone answered. We now have a 2nd Mgr who is actually providing customer service .....unlike Julie. Kevin is making the call and trying to resolve. 69 minutes in, 100% nothing accomplished .....more to come! At the 90 minute mark and Kevin has been extremely helpful, took care of some mistakes in our initial order and we are finalizing the process. Changed score to 3 from 1. Average of 1 for Julie who should not be working in any customer facing capacity & 5 for Kevin who was spectacular. read more

I went in to Verizon to try to start the process of getting myself a new phone. Both of my parents were very frustrated and were getting upset and raising their voices. The lady who was taken care of us lupita, was absolutely amazing. My parents were being pretty difficult and kind of acting like Karen's in my opinion and she was being so patient and kept her cool the entire time, which was hard for me to do to be honest. I just wanted to let this store now that their associates are quite amazing. I get how costumer service can be hard and they just did such an amazing job taking care of the situation in a very professional way. The next day Sidaf was wonderful helping me activate my phone. We encountered some difficulties with a representative on the phone, saying we needed to add a new line and blah blah and instead of giving up and going with what the representative was saying, she went the extra mile to figure it out so I could get my phone activated that day. Which I so appreciate. I understand the ups and downs of costumer service and I applaud theirs. Thank you sidaf and lupita! read more

Worst Verizon store I've ever been too due to the manager and poorly trained staff. - told my husband he didn't have insurance on his phone and that he had to buy a new one when he lost it. Turns out he did have insurance and we had to go through all the trouble to get a replacement after throwing money in the garbage on a phone that couldn't be returned. - long wait times, staff not going in order to assist customers and then getting confused as to whose phone they were working on. - was not helped until my child began being disruptive in the store and then was treated like they couldn't wait to get us out. - manager is rude, unprofessional and unwilling to assist customers. Acts annoyed, makes personal calls pacing outside like its a TJ Friday's parking lot. Save your time and money and drive to Concord or another city's Verizon store. read more

Horrible customer service. Verizon in WC by Cheesecake Factory. Waited 45 mins and were told their was 1 ahead of us. The one who checks you in kept going outside to do things for people. We finally walked out when the girl decided to help a guy who walked in after us. You definitely need help!! Very dissappointed with your service read more

I came in person to transfer my account to someone else's and was turned away because I need to call an 800 number. I came in person for a reason. The phone experience with Verizon is terrible and takes too long. After asking to transfer the account in person, I was still turned away. Is this a new policy I'm not aware of? All account transfers much be done online? read more

Beware, the representatives in this store do not care and are not willing to help especially in us being a big business account and how important this issue was for us. I went to this Walnut Creek branch and was not being helped. I called the corporate Verizon office as I was instructed to if there were any issues in store. The on call representative instructed the in store representative about everything in verifying everything. But apparently the in store representative knows more than the main corporate offices, and kept contradicting each other. Super unprofessional and a waste of time. None of the in store representatives wore name tags but the women who "helped" us appeared to be the manager, she had huge fake eyelashes. :) unfortunately we will be switching to sprint now because of this experience. read more

While out shopping for my BM I stopped by for a new iPhone charger. I left with A New iPhone & all the accessories I didn't know I needed. It was expensive stop but definitely worth it. And also shout out that lil Latina thing with the big lashes that got me in & out of that place, I recommend coming to this Store if you're looking for a Great phone plan. read more

I feel like I must write this review to warn others prior to stepping one foot into this store. My husband and I have been Verizon customers for many years and both use I-phones. We have always purchased our phones at the Apple Store and signed up for service there but decided to go directly to Verizon to both purchase new I phones and to upgrade our service. Big mistake... So, last week, we walked into the store on a Tuesday morning. After signing in and waiting for 50 minutes, we were greeted by Vikram, a sales representative. He was a very nice man, reviewed phone options and plan options. This took about one additional hour. Next, it came time to process and pay. He ran into a "glitch" and had to call in to customer service to help him fix his processing errors. This went on for over one hour. I had to leave and return due to picking up my son from school. When I returned, the issue still was not resolved. I left again and my husband returned at 6:30 pm. Finally, after a full day, we thought things were in place. A few days later...Surprise, he had overcharged us and had quoted us an incorrect monthly payment. A I had signed a contract which did not match what Verizon online was showing. So I made an appointment at the store one week later and they told me Vikram had quit. I then was given an appointment with Shirley. When I arrived for my 10:30 am appointment today with Shirley, there was no one greeting people at the door. Several people were waiting. I ended up being acknowledged at 10:50 then actually attended to at 11:00am. When I asked Shirley to please review my plan with me and the charges I should expect (and I had my paperwork with me), she did not look at the papers, tried to look online but said nothing was showing up and she could not help me and that I would need to call customer service as she was only a sales representative. Shirley was rude, unhelpful and cold. I told her if I provided this type of customer care at my job, I would not have a job. Absolutely terrible... There is a good ending to this story as I was able to reach a wonderful customer service representative over the phone, Jessica, based in South Carolina that was able to rectify the errors that were initially made by Vikram. Jessica was empathetic, intelligent, a good listener and returned potentially $960 over 2 years that would have incurred if left the way it was initially set up. In summary, I would stay far away this Verizon store until management can get new employees. Scary. read more

I switched from AT&T to Verizon at the Walnut Creek Verizon. Neddie was the one helping me out day one I came in. He made many promises to make it sound like a good deal. The next day I come to find out he added many hidden fees. After talking on the phone with customer support they say what he did and brought my bill from 700$ to 200$ after all his bs fees. read more

Came here to see if I can upgrade my iPhone today. The 2 female employees looked up for a brief second and did not acknowledge us standing in front of them for at least a minute but actually conversing with each other instead. When I said, excuse me, I have a question, they actually turned their back against me and started to walk away. My boyfriend walked forward and asked again and one of the employees said with the most bored tone possible "how can I help you?" When I asked her for the upgrade, she said, you can check on your own phone by dialing xxxx#. I did and asked about trade in and she spurted out that trade in prices vary daily and to come back in 2 weeks when I'm due for the upgrade. Terrible customer service and would avoid this location in the future. read more

I walked into the store yesterday around 2:53 pm. A gentleman their told me no more walk ins for rest of day. Is their Verizon's business practices to turn away clients here to switch over and purchase an iPhone? Another lady their told me I could wait for an hr. Shortly afterwards another gentleman walked in and she helped him immediately. The only thing that was different between that gentleman and me was that he was white and I'm Asian. Other then that there was no other differing variable to why she would help him and not me (especially when I'm here to spend money) read more

I needed a new phone I thought and was planning to get a new case and screen protector as well. James Yiagn was super helpful and pointed out I had insurance and could get a new screen for $29.00. That type of customer service doesn't happen often anymore. I'm sure it would look better on his record if I bought a new phone. He was excellent and it made me want to shop at that store! He also pointed out I could get a bundle which included a mop hue carver for the price I was paying for my case and screen protector. I could get all 3. Thank you James! read more

I find going to any phone store a necessary evil and there are about 1 million things I'd rather be doing on any given day. However, my Blackberry (I know, I know-who even has a Blackberry anymore) was fading fast and I had to act quickly in order to have a phone for upcoming business trips. What I wished I had known beforehand is you can actually make an appointment here! Had I realized that I would have made my appointment, then gotten some lunch. Some dude walked in while I was waiting and asked for an appointment and was assigned a spot about 2 hours out. Cause, yeah, the wait is pretty horrendous on a weekend-especially if you have the misfortune to be behind someone who doesn't understand anything about phones or plans or how to be a person in general. Anyway, that all being said, I found the staff helpful, personable and non-judgemental over my battered Blackberry that I had on me (although they probably had a good laugh in the back room about it.) Long story short, with my upgrade offer I was able to walk out of there with an iPhone (albeit a 4, but all things considered, at least it gets me in to the 21st Century.) Another tip-they don't necessarily have everything out on the floor that is in stock. For example they didn't have the iPhone 4 on display but the girl helping me realized I didn't want to spend a ton of money and was really good about telling me about older models that she could get from the back. Nice job on her part because it wasn't all about making the sale but really listening to what I needed and how much I was willing to spend. Good job Verizon store-just glad it will be many Sundays before I have to venture back.... The Yelp 100 Challenge-East Bay read more

I went to this store at 10am needing a new phone urgently as they had the phone I wanted in stock. Went there and they told me they open at 12pm because they were short-staffed. Manager told me I can come back when they open and grab my phone that they had in STOCK. Went back there at 12pm, they said they did not have time to go in the back to get the phone. No time to grab the phone that is in the back because you don't have time to scan it in? Hmmm, very frustrating, waste of time, trash service, do not come to this store. Manager was rude and just wanted to get rid of me by saying "we have no time". Sheesh. read more

I stopped by this morning because my iPhone randomly stopped turning on. The associate who helped me said she was alone and had a few other customers waiting. When I explained the problem she was able to quickly fix the problem in only a few minutes and how to fix it in the future. There was a very disgruntled customer and she handled him professionally despite him blaming her for his phone not working and a possible 45-minute wait. Wish I got her name but 5 stars for her! read more

Why do I even believe that the customer service from employees at the Big Electronic Retailers in downtown Walnut Creek are going to be respectful? Why?! Maybe because Walnut Creek shopping has a reputation of being good quality and good customer service. Maybe because, everyone I know, loves the shopping in Walnut Creek. Who knows really. But yup, another bad experience with a retailer in Walnut Creek, sadly it was the second time I had a poor experience at the Verizon store - and it's supposed to be a Corporate store (but, I can't assume that that necessarily means better customer service or quality for that matter, in fact, I have had better customer service at non-corporate Verizon stores). With my most recent visit, I was merely inquiring about any specials they might be having on their Mobile Jetpacks, that's it. Comparison shopping. I was so rudely spoken to in a very quick and extremely curt manner, even when I giggled a little to just lighten the air, the guy (again didn't catch his name) just glared at me. He did explain about a rebate they had for their JetPack, and I inquired about e-waste and how to go about it. The reply (in a snotty tone) I received was 'I can just throw your current jetpack in the e-waste pile right now', that's when he called another employee and said, "if you need any help, you can call Lynne" - it was the strangest interaction, really. I honestly don't know why inquiring about specials or promos of their JetPacks resulted in such rudeness. Will I return to this store location? Doubt it. Their customer service is the absolute worst. Not nice, not polite, extremely condescending, judgmental and rude, and the reps don't even attempt at being nice, except for when customers initially walk in. read more

Jordan at the Walnut Creek Verizon store totally help me out and found me a great plan to get an extra phone for my business and he even configured the stuff and got me all the discounts possible and a super good new Google pixel phone and found a way to get it gratis through my plan. My monthly bill did not even go up. Awesome! Thank you Jordan thank you verizon! read more

I was received by representative Sadaf, all needs were resolved very efficiently. I am very satisfied and I recommend. read more

Employees just standing around the store. After walking in, we'll were told there was a wait time of 30+ mins for an agent. We walked around and came back and they still didn't have someone to help us. Our parking meter was up, so we had to add more money into it. Finally it was our turn and guess what THEY DIDN'T EVEN HAVE WHAT WE NEEDED (A PHONE)... JUST AFTER 2 minutes of receiving a text, (they sent us telling us they had an agent available) we walked through the doors and the agent was assisting someone else already. The customer service here is REALLY lacking, not to even mention communication. All the employees look like they just slack off. read more

Excellent service and support. Just had Verizon take over my land lines from another service provider. Numbers continue to work perfectly and saves me money. read more

AMAZING staff and service. Sadaf sat with me and my two cousins and walked us through all of the options and price points for setting up a family plan. She helped us deal with our different phone lines and carriers and was super knowledgeable about cases and accessories as well. The manager also came over to make sure I knew about discounts for trading in my phone. All of our questions were answered with patience and kindness, thank you Sadaf and all others who worked with us to get us a great plan! read more

This Verizon has absolutely Horrible wait times, no one to help customers. Do not take your business here.

I've worked with Sadaf multiple times and he's smart, quick and efficient but how on earth do you reach a live person now?

I'm an existing customer and have always had good experiences with Verizon, so I wanted to add another line on my account. A process I know only takes 20 minutes or less because I had just added a line at another store Verizon store the week prior. I came in a little after 6:30 and walked into an empty store and was told they are about to close and come back tomorrow. Poor service and would not recommend shopping at this store. Very dissapointed. read more

Sadaf Khair is Awesome!! She is so professional and curteous!! We're very lucky she helped us with our upgrade!!

If you want good customer service experience, don't come here! I read all the bad ratings of this place and I agree with all of them. My wife and I came in here and wasted our time. They told us that there's one person ahead of us. There are three people assisting customers so we think it shouldn't be a long wait but after all three have finished, they all went out to the back door and spent 15 minutes out. I don't know if they were just taking a break or not but it would have been nice if they tell us. One person came out after 15 minutes and took one customer. Waited another 15 minutes before one came and helped us. I wouldn't mind waiting as long as we know so we can plan. If it's a 5 minutes wait or a half an hour wait so we have the option to not wait. read more

Manager Kailey & her team are outstanding. Despite being short staffed, they were courteous & helpful. I made a next day appointment to purchase an iPhone & activate a replaced iPad. During my appointment, Kailey was very knowledgeable and friendly (no wonder she made manager this past year). She was also able to multi-task, helping other walk-ins while my iPad was activating. Yes, it took some time, and the store was busy, but all handled with courtesy & patience. Thank you Kailey for an overall heloful experience. read more

I have been a long time customer and have been promised better connectivity for years here in Moraga CA NO DICE. All they brag about is 5g and I cannot make a simple phone call. Their website offers no help. TIME FOR A CHANGE! read more

Thank you to Joe and the rest of the team at this Verizon! I walked in with a brand new phone and needed help activating and Joe helped me without hesitation. He guided me through the steps I needed to activate my phone, helped me set it up and even brought out a bunch of accessories for me to choose from. Start to finish. Although it was busy and the store became crowded he made sure I was taken care of and was able to multi-task and check in other users, even on Labor Day! Thanks Joe and your team for excellent service. read more

Sarah at this Verizon store was incredibly helpful and patient in helping me pick out a new phone, watch and options on my plan. Thanks again, Sarah! read more

DO NOT GO HERE! Look at the reviews. They have no interest in customer service what so ever!!!!. I was the only person there that needed to be waited on. Manager on duty(pretty sure Ken) was standing there for 15 minutes and did nothing. When the service person was suppose to help me, she laughed and joked around with another customer(3/5 minutes) and the other Verizon rep. Then she proceeded to go talk with the manager who again, was doing absolutely nothing. They continued their conversation for a good 3 minutes. At this point she walked over. I was eligible for an upgrade, I would never give them my business. My review doesn't stop here. The staff in this location is totally useless. They didn't care I walked out. My review doesn't stop here! read more

If I could, I'd give Verizon "0" star since they steal my time and money. Today I spent nearly 2 hours trying to return my old iphone after buying a new iphone 12. The rep at the Alamo, CA store had told me when I bought the new phone I could return the old phone there. Today she told me I need to set up an appointment at the Walnut Creek store or return it online. Being short on time, I tried online but contrary to what the rep said, there was no option to print a shipping label. I tried calling the Alamo store (their phone doesn't work, ironically), the Walnut Creek store and "611" support. They require a PIN or code they text before a rep will call back, but the code they texted wasn't accepted. Verizon wastes customers' time and promises a trade-in value which isn't available -- unless you spend hours or wait days for an appointment. I will look at switching my account to a company that respects its customers, after many years. read more

I was in there last week and James was very helpful assisting my Dad with getting a new iPhone. He also went over how he could save more money on his monthly bill. Thanks James! read more