I canceled my TDS service the beginning of October 2025. We had TDS Internet service for about…read morefive years. The first four years were great, but the last year was plagued by service interruptions and issues. The issues were so bad and wide spread TDS assigned two people to help our neighborhood get the issues resolved. This was after I had replaced my router and my entire Google home network system. This was all done in vain to help prove to TDS the issue was on that side. After approximately a year they must have replaced some back end equipment and our Internet worked fine. However, the trust was gone and I switched to xfinity. Xfinity had just built out infrastructure in our neighborhood and TDS made the decision to switch easy. Breaking up with TDS is not easy, and after five months of trying, I am still not done with them. I canceled my service at the local office where I returned the TDS modem at the beginning of October 2025. This was not a pleasant interaction and ended with me having to pay for the entire month. They are unable to, or rather unwilling, to prorate their charges. What struck me odd was the office person telling me to keep watching my bills as TDS has issues sometimes with billing. I'm glad I watched my bills. In November, I paid for the Internet service to finish out with TDS. I should have been officially done at this point. When December came around I was sent a notice about owing $156.75. Thankfully I saw this before they ran the auto payment that had previously been set up. I was able to call and talk with a lovely lady who after twenty minutes was able to verify I had returned the modem and the charge was false. She removed the charge and I thought I was done with TDS. In January I started my Sunday morning off with an email from TDS stating I owed the equipment charge of $156.75. I made a note to call them when I had time the next week. This task fell to the side as life is busy. However on Thursday I noticed that TDS had actually auto drafted the $156.75 out of my account. At this point I made the time to call TDS. I worked my way through five different people, departments, levels. I explained the situation to each person, and everyone agreed TDS was fully in the wrong. The initial resolution they offered was to send me a check in mail. They said this would take anywhere from 90 to 150 days. Apparently at this point I was expected to give TDS free short term loans. The next person I talked to was able to get this check date down to 10 days, but required me to send pictures of my bank account proving the funds had been taken. After five years of auto draft working everytime they wanted proof I wasn't trying to scam them. The next best and 'final' offer was six days to return my money. After an hour and fifteen minutes of taking with people and being on hold, the final person I talked to was Jaron. Once again he agreed the whole situation was on TDS, but the best they could do was six days. At this point the sludge of being on hold and talking with so many people was working. I was not happy about the six day wait, but it is what it is. I wanted my money back and for them to fix this issue so it didn't happen to me or anyone else again. Jaron was nice and understanding, but I honestly have 0% faith he will be able to fix the issue. I wanted his contact info (phone, email, what ever) so I could talk with him in February, when I assumed this would happen again. However TDS does not allow them to give out contact info. Jaron assured me he was the only 'Jaron' in the call center and I could just ask for him. TDS stole $156.75 from me on January 27th 2026. I am righting this review ten days later on February 5th 2026. Since reporting my issue, TDS did send me a bill in the mail showing they owed me $156.75. I've also received at least one mail flier wanting me to sign up for TDS. I will never be a TDS customer again, and am actively letting my neighbors and community know of my issues with them. At this point I am basically an xfinity salesman. At this point my only option seems to be to use www.screamintothevoid.com.

TDS will charge you for a full billing cycle even if you cancel service a few days in. They don't…read moreprorated. So I canceled my service with them today, March 4th due to a move and them not servicing my new area, and I had to pay for service through March 22nd. Be aware!​

We've probably all had underwhelming experiences with Xfinity and/or Comcast over the years…read more Honesty is the best policy, right? So I just moved to a new house and had to transfer over my internet. I was eligible to receive some new equipment. The new materials shipped lightning fast (almost too fast) and self-installation was relatively painless. The most annoying part is that you have to return the old equipment. They give you a window of time you must return it by OR ELSE. Kidding. I was dreading dropped this stuff off in person, because of flat out awful customer services experiences with Xfinity/Comcast in my lifetime. To my complete and utter surprise, the experience couldn't have gone smoother. I haven't set foot in one of these stores in a number of years, they've sort of taken the Apple Store approach in its layout. Here's how it went down: Them: Hello, how can I help you? Me: Returning some equipment. Them: Cool, walk back here with me. (walks to back of store to terminal) (hands employee equipment) Them: Would you like a receipt? Me: Sure. Them: Here you go, have a nice day. Me: Thanks, take care. This one minute interaction was mildly life changing. I've wasted countless hours in store or over the phone with them over the years. I still can't believe how efficient this experience was. Am I recommending Xfinity/Comcast now? I mean, I'm not willing to sign a blood oath just yet. But if this is the direction they're heading, sign me up!

What a clown show. We came in here NINE times trying to get our phone upgrade…read more They gave us a replacement phone because the new phone "didn't work". we dropped off the replacement phone and a few weeks later were charged $1500 for that phone. we headed back into the store and they noticed the error and fixed it. "oh yup! we see right here you did return it. looks like someone forgot to click a button". (....what?) they refunded us. THEN instead of giving us monthly installments for our new phone, they charged us the full anount up front. $1100. We went BACK into the store and their response? "oh how odd...yup this has never happened but unfortunately our store manager isn't in today and you need to come back Monday" avoid this store at ALL cost.

One extra star for being better a better business than Comcast, which isn't saying much. Moved into…read morea building that had Wifihood for the entire complex. I thought, "Great, I can save a few hundred dollars a year!" Well the internet is okay for parts of the day where no one is home, but when I get off work, it can be really slow. It has has connectivity issues and randomly drops connection many times a day. Then if I want to play Xbox Live with friends? Forget it. Their Network is on a Strict NAT so you can't connect to many people. I called and they said they couldn't help me with it. Am bringing up looking for a new internet provider at the next HOA meeting

They have since changed into a different company and are extremely accommodating. Good on them and…read moregood on Moe. She always has helped me when I needed it. Thank u WiFi hood

I have been with NETEO practically from the beginning. Many years. Their service was top notch…read more Phones were always answered and the tech support people were the best. Their communication, if you sign-up, keeps you informed of the status of the complete system. That is top notch. A few folks that had been with the company for years left the company. I feel they helped get the business up and running and left it in good hands. Something has changed. The phones are no longer picked up from Tech Support, Billing, or Sales. It seems they might be short on people. If you leave a message as the system instructs, you do not hear back. You can keep calling back and no one answers once they are open. They have a service that is not within Colorado who eventually picks up the call and takes messages only. They have no information on any details of the company, just takes a message. I hope something changes in the very near future. It is not the staffs issue; they need better support. The staff is always professional and so nice. NETEO internet system itself is great. The issue is lack of communication. It was the best out there for internet service up in the foothills. The internet service itself is great and the price is very reasonable. The heart of any company is communication and that has been lacking for months now. I hope it can be corrected in the very near future.

Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

The reliability of Google Fiber Webpass deteriorated so badly that I left for another provider…read moremid-contract. The first year was fine, but after that the service became unreliable. Once outages became frequent, I began tracking them with NetUptimeMonitor. I was averaging 6-7 outages per month, ranging from minutes to hours. Customer service acknowledged the outages but did nothing if the service was back by the time I called. They never investigated why I was experiencing such frequent interruptions -- it was clear they didn't care. If you need a dependable internet connection, look elsewhere.

Thank you Webpass and Kosal!!…read more My wife and I just moved to Denver and priority #1- internet! Kosal arrived an hour early, installed the internet, and provided us tips on how to maintain our super fast internet! Kosal was very professional! Thank you webpass for the great customer service and internet!

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a…read morerepairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable.

Their internet is such GARBAGE!!! It goes out 2-3 times a week!!! Don't waste your money!!!read more