I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Showed up the store several minutes after scheduled opening to find a locked door with an employee…read moreinside who paid me no mind until I had to tap on the glass. At first he just shook his head no which gave me no information. After a minute or two I tapped again and he told me they'd be open in two to three minutes. It was also raining outside and there appeared to be no reason he was not opening the store. Once I got inside I addressed the employee politely and asked how he was doing. He twice just replied what can I help you with. The return of my equipment and pickup of a router was quick but the employees unprofessional and rude attitude was unnecessary. I'm not even asking for someone to be overly nice but to be rude to the first customer of the day for no reason speaks volume

We are cutting the cord. There is no need to fund a billion dollar company that provides shoddy…read moreservice. In the 2 months we've had FIOS, channels freeze on a weekly basis, screens shut down, and customer service replicates the overall service -- useless and broken. One person out of many was able to restore our service within half an hour, which begs the question if she could do it, why couldn't any of the others? They were horrible the first time we had them, and haven't changed. We pay to have the convenience of TV, not to wrangle the remote, call technicians, and be held hostage by overpriced services.

Went today to pick something that I ordered online . First of all, verizon has some really good…read moredeals online . Have never seen such offers with T-Mobile or ATT. I switched to Verizon and it's the best decision I made . Nice service and super good customer service . This location was excellent . When I went in I saw so much crowd and was thinking it's gonna take time .. but saw so many VZ employees inside . There were atleast 4/5 employees helping customers .. I had to login to one of their terminals , and I got assisted in 4-5 mins . Loved their service . Il surely recommend this location to others..

If I could leave 0 stars I would! Horrible customer service! All the people working there have…read moreNasty attitude and do not want to work. They made me go back and forth three days for a phone exchange. The last day they told me the service was down,I then called customer service and he clarifies service was never down. Today I went to a different location and what Difference! Will never go back there again!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Had cable and was told if I switched to fiber, it would run better and be cheaper…read more... So untrue, been member over 30 years and last few years not sure what has changed but they are going down hill fast. Fiber goes out 2 to 6 times a month, have had techs come out and few days later same problem. I would give them a 1 star but they use to be good a few years back and such a shame they can't get it right. And if you call them out you will be charged a service fee $85+ what the heck!!!! Might be time to shop around for a better service such a shame :(

Customer service is HORRIBLE!!!! Service was installed on November 3, 2025 hasn't worked since. But…read moreI received a bill already. Technician was suppose to come to the home from 3pm-4pm he calls at 4:58pm to say he just received the call. This carrier is ridiculous . The quality of service from the account manager all the way down to the call center is poor. If there were another carrier in the area they would do better........ I would not recommend a dog to OPTIMUM

chris sales person very rude came to pay off my phone…read more he was extremely rude didn't help me saying i am not making rules

Con-Men..Worst customer service imaginable. The Parlin NJ office is bottom of the food chain. Good…read moreluck speaking to someone there & not jumping over the counter

30 minutes for them to tell me to sit down for a 5 minute process. Super rude and unprofessional…read more Don't go here.

Hours are posted incorrectly - they close at 7. And if you try to call by clicking the number on…read morethe Yelp page, you may get through or sometimes you'll get "your call may not be completed as dialed" or something.