Ignored me and checked in multiple other rude customers that pushed their way ahead of me. This…read morecaused me an additional 10 minute wait on top of the 20 minutes I had already been waiting. The employees were worthless and didn't help manage the situation or help customers on a first come first serve basis. Once I was finally checked in the employee was polite and helpful. I then waited another 10+ minutes as customers were helped and employees disappeared into the back of the storeIt doesn't help that most of the customers were clueless and couldn't figure out how to turn on their phones or text, so if the employees have to waste there time helping customers with stupid questions like that, they are unable to help customers with issues that a simple Google search can't solve.

Please go see Alexander at this location, all of the staff are super friendly and helpful and…read moreproficient . Mr Alexander is th store manager and leads by example. The customer service received met and exceeded my expectations. Go get you the new iPhone lots of promotions being offered this month .

I bought a new phone there five weeks ago, wanted a better reliable service. the reason that I went…read morethere was that I had a boost Mobile phone and I could trade it in. The carrier would be AT&t and I was assured it would be good reliable service buy the salesman . Everything was good until the third week after I bought the phone, now I have no internet unless I drive somewhere and park in their parking lot with Wi-Fi. In the past 15 years I have never had a cell phone that did not have internet service, unless you were in a dead zone. I always had internet service at the house and when I drove out but now I do not. This was an H2O phone, and used the AT&t network. I guess I have to go to another carrier because this is ridiculous.

I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

absolutely terrible experience. very polite people with terrible business skills…read more the left hand has no idea what the right hand is doing. you cannot believe anything they say. when I went to pick up my computer, after leaving it for repair, and instructed to pick it up, I was told upon arrival, OOPS after we looked at the computer this morning, you will need a new hard drive. Sorry for telling you to pick it up today. No call, email or text. This happen multiple times (over three). Excuses and the upsale is what you get to look forward to with this business. Save yourself the disappointment and headache, find another computer/cellphone repair business. they earned less than 1 star. Complete waste of time and resources doing business with The Fix - St. Charles Towne Center

Candace, the owner is awesome! She's great with customer service and knows her stuff with the…read moreequipment and what has to be done as well! You won't be disappointed when she helps fix or recover your phone!

This place is great!!! I needed to get my camera lens fixed on my iPhone. The woman working was…read morevery polite and did a wonderful job fixing my phone. She was finished before the estimated time. They have a nice little space to wait if you want to, or you can leave your phone and come back. I definitely will come back here for any technological repairs. They're located back in the business complex, but it was easy to find with my phone.

Stumbled across this place after receiving the worst service ever at the Leonardtown Rd location…read moreand Marlon was the absolute best! Being so very frustrated with the service we just encountered Marlon was very patient and was able to resolve all of our issues. He went above and beyond to help us out. Pretty sure it doesn't make a difference to Metro PCS but he definitely saved them a customer. I will be coming to this location for any future needs. Thanks Again Marlon!

From the owner: Switch today & enjoy America's largest 5G network.read more

Crazy sales tactics will cause a good company to lose good business. I recently visited the Verizon…read moreStore in Waldorf MD to upgrade my wife's phone. I understand that this transaction can be handled quite smoothly online, but I also know that if everyone turns to the online options for day to day purchases, the fewer the job opportunities for local businesses and job seekers. This location is very clean and organized. Location and operating hours are convenient, options and inventory seems plentiful. My only issue with the store itself was that they no longer provide restroom access to their customers. Given that our transaction time exceeded an hour, this is a real issue. In-lieu of allowing me access to their restroom, the salesperson suggest that I use the facilities at the next door restaurant. This is both inconvenient and a lack of regard for their customer base. Our sales professional was a new employee, on the job for about 2 weeks per his account. Once we sat down with our salesperson (sp), we stated our intentions what were to upgrade my wife's phone. We told the SP exactly the phone we wanted, type, color specs, etc. He gathered the information and went to the back to retrieve the phone...we assumed. He later came back empty handed and asking do we own a business. We discussed the business related discounts, but I chose to keep the service plan as is. The SP then retreated to the back again at which point I stepped away to go to the store next door for their restroom. When I returned, I noticed that the SP finally has the new phone. However, I noticed that the cases that he was trying to sell us were for a different model, the more advanced model. I ask to see the phone only to find that he conveniently ignored our requested selection and brought out a more expensive model. When I reiterated our choice, he seemed oblivious to our initial conversation. Given all of this back and forth, we were now there for about an hour and 20 mins and we still had not started any of the phone transferring process. When he retreated to the back again my wife informed me that she told him that the phone wasn't the correct version, but he ignored her and continued to process the transaction until I returned and made it clear that he brought out the wrong phone. This back and forth with discussions with his manager occurred a few more times. So to get the phone that we wanted, he stated that the phone was in a timed safe and it will take another 10 minutes before he would be able to retrieve the phone. This process was far too long to upgrade a phone. Now this process is akin to purchasing a car. Listen, admittedly this review seems all over the place and that is because the service was all over the place. Finally, he came back with the phone of our choice (however the original color choice was not available). Now begins the weird pricing information. When I asked him to give me the newly adjusted monthly bill he was all over the place. Begin talking about plan changes, etc. My God this was so damn frustrating when all we wanted to do is simply upgrade a phone, NO OTHER CHANGES!!! I've been a Verizon customer for about 20 years, several upgrades, etc. Never have I had service with so many issues. This SP even gave unflattering information about some other products that they sell. Finally we are ready to do the phone conversion but the math that he spoke of was simply not mathing!!! I proceeded to complete to upgrade online to check the math and when I showed his the accurate new billing cost, he ask if he can take my phone back to his manger, of who we never met, in the back to show her. Of course we declined that request so he went to speak with the manager yet again. The manager (Shay is her name) never came out to speak with us or check on why this was taking so long, or simply provide assistance to her new associate. As a result, we left and finished our phone upgrade on line. To Verizon Waldorf management, do better, be better. To the SP, before you attempt to sell anything else to a customer, handle the reason they came to the store in the first place, first! No phone transaction should take hours. And please do not try to trick a customer into a different phone. That's horrible integrity on your behalf.

I am really disappointed. I went to the Verizon store in Waldorf. I asked specific questions bc…read moreI'd been deceived by another cell company. I asked if I had to pay for a cell phone or would it be at no cost. I was told at no cost. I asked this question several times bc it seemed at the time that the verizon representatives helping me were having trouble getting me connected. I was told each time that my cell phone was free of charge, I would only pay the service. The reason I asked if there was a charge on the phone, is bc I would like to have control of what I pay, rather I get a Walmart phone and come back return to get the verizon service or get their least expensive phone something in the range of $75 and lower. So, today I was telling a family about my service. I went to MyVerizon to give them information to sign up and SURPRISE! I see something that said 8% paid off. I said, HUH! What is this? Then my heart dropped as I knew right away that I'd been deceived yet again. I am paying for a phone and am stuck. I will pay it off, but will doing as some other people are doing. Paying for the very inexpensive phone and services. It is way better than being deceived. CONGRATULATIONS VERIZON YOU GOT A SALE FROM DECEPTION. I HOPE THIS HELPS YOUR BUSINESS

Jeff did a wonderful job assisting me with my phone. Excellent work Jeff and prevented me from…read morehaving to buy a new one. Thank you Jeff.

They were so nice and recommended a good quality case. My phone was fixed perfectly and it's worth…read morethe money.

I came here to upgrade my wireless and get a new router. The gentleman who helped me (Malik Ho?)…read morewas very quick, friendly, and professional. It was all done so quickly that I was pleasantly surprised. This was even while the office was busy so I was very impressed. Great job!

Good ole Xfinity, smdh. I got a new cable service and went…read moreto downgrade with Xfinity yesterday and lo and behold everything's off this morning. They weren't even answering the phone. Have I been relegated to immateriality? I ran across a number online, did the "diagnostic" and clicked on appointment after it failed. I fully expected no one to show up considering I just clicked on, but whole Terry showed up 45 min later. Nice! Dude reset my modem and ran some diagnostics and after an 1+ - all was well. 5 stars for Terry. 1 star for Xfinity. I'm a half step from moving to Verizon.

Stopped the store today. I was greeted by the manager. I explained my situation. He explained the…read moreprocess (destroyed s23 Ultra screen). We discussed my options as I had a Note 9 and a iPhone 14. He placed a temp screen on my s23 and proceeded to transfer the data. He was very professional and explained the entire process. I would definitely go back.

Dropped off PS5 on a Monday to see if it could be repaired because of a storm power surge. I waited…read more5 days Saturday to call because I was told it would take 3-5 days to repair. After 5 days of no communication I decided to call and to find out that they couldn't get it to turn on was a big disappointment and that I paid 64 dollars to have it repaired was mind boggling. They have to do better !!! Don't recommend for game repair