After moving to the Folsom area, I needed to establish care with a new veterinarian. I had…read morepreviously used VCA for several years in other locations and initially planned to continue with them. They have a great mobile app that makes communication and appointment management very convenient. However, that changed when I requested an estimate for a dental cleaning for our 6-year-old Yorkie. The procedure was long overdue, and I understood there was a possibility that some teeth might need to be extracted. The estimate I received was approximately $4,300 before any extractions, with additional charges of around $75 per tooth if extractions were needed. Having gone through similar procedures with other pets in the past, I was honestly shocked by the cost. I started researching alternatives and came across Crossroads Animal Hospital. Their reviews were overwhelmingly positive, and since they're close to my home, I decided to give them a call. They provided a very thorough estimate that included all the same important pre-op and post-op care, but the total cost was around $750, with extractions priced at about $25 per tooth. I transferred my dog's records and was able to get an appointment within just a couple of days. The entire experience exceeded my expectations. The staff was friendly, professional, and genuinely caring both on the phone and in person. Most importantly, our Yorkie's dental work turned out fantastic. His teeth looked amazing afterward, only one small tooth needed to be removed, and the bad dog breath that we'd been dealing with was completely gone. Finding a veterinarian you trust can be difficult, especially after moving to a new area. While VCA offers some convenient technology, I'll gladly choose Crossroads Animal Hospital for my pets' care going forward. They've earned my business through excellent service, quality care, and fair pricing.

Dr. Sullivan, Dr. Sidhu and the staff are excellent. Everyone is so caring. The doctors explain…read morethings very well and it's clear that they care deeply about providing excellent care. Highly recommended.

I've been a client of Citrus Heights Pet Hospital for over 10 years, and I couldn't be happier with…read morethe care my dog and cat have received. They have always been healthy, happy, and well cared for. I especially want to thank Dr. Zoe Wichman, who is wonderful with my cat. She is knowledgeable, caring, and truly takes the time to understand her patients. I highly recommend Citrus Heights Pet Hospital to anyone looking for compassionate and professional care for their pets!

I've been bringing my dogs here for awhile now, we followed them when they changed locations. We've…read moreseen them for preventative care as well as health concerns with my 13 year old Dexter. The staff is compassionate and helpful, Dr. Sloan is the one I recommend, she has personally called me several times to go over test results and is always supportive of any decision I want to make. Highly recommend bringing your fur babies here.

Took my dog here for vaccines and they were pricey, the second time I brought him in for a nail…read moretrim they made him bleed! They cut his nail too short...He's now traumatized. I took him in a separate time today for an issue with his paw and the Dr.Monoja didn't even touch my dog to check for any sensitivity or to examine him. She took a quick glance and wanted to put him on pain meds and a topical ointment for 200. She had my partner show her his teeth and hold up his ears to examine . SHE IS A DR!!! Why do we have to hold his ear and open his mouth to examine his teeth? She just seems scared.she isn't hands on or even seems caring. I will be finding another vet. This was the first one I've been to here because I'm new to the area. I kept going but this was the last time. She seems terrified of my dog even when I reassured her he is not aggressive. Either way she shouldn't be afraid of animals. The staff behind the counter and the person that comes in before the vet does were super nice. Dr. Monoja however isn't very hands on with my dog and I didnt like that. I received a phone call from the manager Jess regarding my review in which I was told that I should have addressed these issues with the office directly instead of posting my review. I'm not looking to "ruin businesses" I post MY EXPERIENCES that is what yelp is for. I addressed the nail trim I just got an apology and was told I could put corn starch to stop the bleeding on his nail or come in so they can put some more of the powder stuff they put on it. I wasn't going to drive back and fourth for them to put the powder on his foot. This last time around there was nothing to address, I can't FORCE a Dr to be hands on with my dog or tell her how to do her job. All I can do is post my experience. Jess notified me that she discussed my review with the Dr and she said the reason why she didn't touch my dog is because "he seemed like he was in pain" when he was walking normal, running and playing like normal, I noticed his nails were irritated and that was the purpose of the visit. (it should be noted these visits are months apart) my dog wasn't crying or limping or showing signs of pain, the only thing he was showing is nerves HE HATES this hospital because like I said, they traumatized him with the nail trim. Since she didn't attempt to physically examine my pup my partner offered to show her a video of an up close view of the issue we noticed and she didn't care to watch the video. She doesn't really seem like she loves animals based on MY EXPERIENCES. My first visit he was excited, sniffing and now when we are there he try's to bolt out, he does not like it here. When I received the phone call today I thought they were following up to check on how my dog was doing. Instead it was because of my review. Jess was respectful and nice.

Long story short, our cat, Mr. Tux was seen by them, and it was almost an emergency visit. Tux had…read morewhat we thought was a UTI, but we learned the hard way he had more than that going on. If not for their incredibly passionate doctor and staff, Tux wouldn't have made it through the weekend. The staff helped us lower the bill, ease Tux's pain, drain his bladder, and more. Tux went to the back for a blocked bladder, which gave him an infection and possibly kidney failure and close to death, but came out alive and on the mend. It's 24hrs later, and we see the difference their help made. Tux isn't 100%, lucky to be 80%, but far better than how he was yesterday. G.H.A.H. THANK YOU FOR SAVING OUR KITTY!!!

One of the best vets that I have ever gone too. Doc is very knowledgeable and kind. The tech are…read morealso amazing. Eileen even saved my dog from an unnecessary procedure. I have been going here for years and they have been gems.

Dr. Christine Gerst does not care about your dog's health no matter what research and science says…read more She is very rude and has an attitude, and leads with that. She doesn't lead with facts or actually caring to do what the best thing is for your dog . She will not even try. She only forces procedures and costly protocols that are unnecessary for your dog. She is fast to take the money but will not help otherwise. I will be making sure to tell people not to go here to look out for others. She is not a nice person or somebody who should actually be in this field. You should at least care about doing what's best for an animal. She doesn't at all. She was extremely haughty and condescending. As soon as I walked in the energy of the office was off. It's a hole in the wall for a reason. She just lost out on so much money because of her awful attitude.

I have been taking my cocker spaniel, Oscar, here since he was a wee puppy. I have had such great…read morecare and compassion from all of the vets and RVTs. Oscar had cancer, and doctors Neri and Birdsall got us through with flying colors. Dr. Wu has treated "those cocker ears" and given me several suggestions to handle a flop-ear dog better. Oscar LOVES going to the vet and Cody in reception is one of his favorite people. I really can't say enough good things. Just a great vet practice!!

After using this hospital for our precious dogs for several years, we will never return. Our baby…read morewas diagnosed with an aggressive cancer, and we chose palliative care at home for her remaining days. When I called to inform them of her passing and to ask for guidance in appropriately handling her remains, I received no help nor did we receive sympathy in the phone conversation. It has been three months with no condolences; no phone call, card, nothing. We are beyond sad over this treatment from this hospital. We have returned to Dr. Herman at VCA Sunset. He is the kindest, most professional human, and he was the reason we ended up at VCA American River to begin with (he later moved to the Sunset location). VCA American River is not what you want to contend with when you are in the throes of unimaginable grief. We have given this painful experience considerable thought prior to leaving this review, as we do not want fellow pet parents to feel this way in the event they must endure losing their baby.

COME HERE FOR VET EMERGENCIES!!!! Our dog Moxie had to come…read morein for an emergency surgery for pyometra, which is an extremely deadly uterine infection. She went from perfectly healthy to on her death bed in two days... We went to two other vet clinics that charged outrageously and offered no payment plans or financial assistance. Her age disqualified her for any grants at UCD. There were no other treatment options- surgery or nothing, and I had already received an increase in my Care Credit limit specifically for this but didn't have enough after exam fees and diagnostics. We thought we were out of options. All Creatures SAVED HER LIFE! They were very fair and flexible as far as finances go and actually charged reasonable prices. Even more so, they offer a program called Cherry, which is basically a 'get now pay later' payment program. It's so simple and straightforward, and we literally got to choose exactly what the plan looks like. After running around with stress and anxiety, they were very quick with intake, and put her in surgery as soon as possible. The staff are SO ACCOMMODATING! The kindest and most understanding souls!!! We didn't want to leave her.. so we stayed. My fiancé requested to receive a call the second she comes out of surgery, and they let us come in immediately after even though it was the middle of the night. He stayed in the exam room and SLEPT on the floor with her while I slept in the car. Next morning she was supposed to be discharged but unfortunately had to stay all day to stabilize. And best believe we were there the entire time. They brought us refreshments and checked in on us regularly from 2am after surgery to 5pm when she was discharged. We bombarded the space the entire time and made home there as long as our girl was there. I know that's a little weird, but they did not care!! They were so kind and friendly, very understanding and genuinely compassionate. I wish they were not just an ER. We would love to come here for her primary care!

Got me in quickly for a second opinion on surgery and gave our dog a full thorough examread more

The very first time I took my cat to this vet, I could sense something was off. Not only was it 2…read moreor 3x the price of previous vets, but I couldn't sense the animal love as I usually do. .. Even though my baby, Cezar, wasn't due for blood work, I loved him so very much and had some extra money and just wanted to make sure everything was okay. Turned out he was a very healthy boy and I couldn't have ever imagined 2 months and 7000$ later, he would no longer be with me. I miss him every single day, and beat myself up over picking a different vet. Ive never left a yelp review, but if this will save the life of another precious baby, I will do it again and again. There are so many great vets in the area and it's not worth the risk. Xx

This was a great vet office years ago. I just took my dog in for a rabies shot and the staff was…read moretalking about me and my my family. They did not know I was in the office. Changing vets. Very unprofessional.

Friendly neighborhood veterinarian with great staff and vets that truly care about your family…read morepets. The DVMs here are so kind, friendly, and knowledgeable. They're of course going to be relatively conservative with testing and vaccinations (for close monitoring) but are reasonable and will advise you of the "core vaccinations" if you ask and want to discuss the nuances with them. Clean, tidy offices. Front desk staff is great, helpful with scheduling. Their phone number/call in is a bit of a pain (automated), but once you talk to a person, they are helpful and straightforward. Plenty of adjacent parking. Have been coming here for a few years now, would recommend to anyone looking for a good family vet.

The worse service! I have ever experienced at a vet! I also set up an appointment for a UA…read morecollection, found out a day prior that they were wrong on that, that my cat had girida and worms, not UTI! So I canceled my appointment but they didn't want to refund my money, since I didn't do the test. They say it's an all a bundled price with the lab, but they are in control of their own prices, apparently no. They say they can't refund because they lab charges that, even though I didn't do the urine. Then they prescribed for my pets, the wrong amounts of medication, when I complained they said "oh bring in what your missing" what???!! How ? I'm missing it ?! Also I asked to speak with the owner and they refused ! If you care about your pets DO NOT GO HERE!! RUN

I have been coming here for years now…read more They are always attentive and take good care of my Yorkie Simba. The doctors are very kind and go above and beyond to make sure the animals feel comfortable. They are very thorough and straight to the point.

I am giving RAMC three stars instead of one because of Dr. Singh. Every experience I've had with…read morehim has been positive. He is compassionate, thorough, and genuinely cares about his patients. I've also had good experiences with one or two staff members, but unfortunately my interactions with much of the rest of the staff have been disappointing. My dog, Bodhi, had surgery at RAMC in July 2025 to remove several lumps. During surgery, Dr. Singh found another lump within the same incision site, removed it, and didn't charge me for the additional removal. I truly appreciated his thoughtfulness and care. At Bodhi's bandage removal appointment, a younger male technician handled the visit. I asked to stay with my dog, and he agreed. The bandage was adhered tightly, and although he initially used adhesive remover, he quickly became impatient and began ripping the bandage off. Bodhi was clearly uncomfortable, and I left wondering how he would have been treated if I hadn't been present. I returned in September 2025 for another FNA, and once again Dr. Singh was excellent. In early June, Bodhi needed another FNA. Because of my previous experience, I requested that the same technician not handle my dog. Dr. Singh understood my concerns and was very reassuring. A week later, Bodhi was diagnosed with lymphoma. After discussing my options, I initially considered less invasive treatment before deciding on palliative care. Dr. Singh had advised me to stop Apoquel because lymphoma was suspected, so Bodhi spent nearly two weeks suffering from severe itching while I weighed my options. I contacted the office to ask about Laverdia, an oral chemotherapy medication. I was told they had spoken with Dr. Singh, ordered the medication, and would contact me when it arrived. They also recommended seeing an oncologist, which was difficult because appointments and callbacks took several days. I never received a follow-up. After six days, I reached back out because I had no choice but to start Bodhi on prednisone due to his worsening itching and enlarging lymph nodes. In that same email, I also requested refills for his prednisone and gabapentin since I was only given a 22 day supply. Again, I received no response. Maybe they eventually would have answered if I had continued calling or emailing, but by then I had lost confidence in the staff. I was left wondering whether I would have made different treatment decisions had someone simply followed through with the communication they promised. Aside from one longtime veterinary technician, I also found the front desk staff to be cold during one of the hardest moments of my life. I wasn't expecting sympathy, but a few kind words would have meant a great deal. Dr. Singh is the reason this review is three stars instead of one. He treated Bodhi with compassion and treated me with empathy throughout this difficult process. Unfortunately, the lack of communication and follow-through from the rest of the staff overshadowed an otherwise positive experience. I rarely leave negative reviews, but I felt this one was important. When a family is facing the loss of a beloved pet, timely communication matters. I hope this feedback encourages RAMC to improve so other families don't experience the same frustration during such a difficult time.

New client experience : Two thumbs Down…read more I was interested in visiting this office because of the free first consultation & my annual responsibility, to pick up a year's worth of flea and tick medication (Bravecto or a prescription from chewy). I MENTIONED THIS CLEARLY TO EVERYONE I SPOKE TO. - Initial nurse was a total sweetheart, young and full of spirit - Doctor walked in jittery and sped up like she was trying to calm down from running - Speaking to me that way was super uncomfortable & condescending. When Doctor Susana Marshall DVM asked me about all the ways i was taking preventative measures for my pup, I knew that she had not reviewed any of the information that was gathered by her nurse receptionist on top of the eight years worth of health certifications and documents i brought in correct order since 2015. Up sold for 90% of my 15 minute visit on future vaccinations, future rehabilitation centers and given information I didn't ask about. My dog has been on heartworm preventative for eight years somehow I was charged $100 for a heartworm test that came back negative. After realizing i was charged $410 in the midst of everything happening so quickly I realized later, I left without the flea and tick medication. The only thing I came for. I called that day. No one answered. I called the next three days playing phone tag with this foul mouthed & disgusting attitude filled person named Joan. I told her I prefer to speak directly to the doctor not to waste time however Joan was confident she could help me. She couldn't infact help me & showed more interest in provoking a polite turbulence over the phone. Her energy is passive aggressive & instigative. She hung up on me without saying goodbye on our last chat which says a lot about a person's character, let alone a receptionist. I was calling to see if my second puppy was in danger from being around my first, since I wasn't told to keep them separated. But that one was infected? Overall, it was very cute to see his name on the welcome sign coming into the vet, but I would not recommend anyone supporting what's going on at this clinic. As I said on my last phone call with Joan, if I didn't hear from the doctor by the end of day, I would be opening a claim with my bank and that is exactly what I have done. They have 45 days to respond and I'm sure they will Not because they did the wrong thing and want to rectify - but because they want to avoid a negative chargeback score people! Businesses look really bad when they have chargebacks to banks so they will try to negotiate with you (the client) as if they didn't do anything wrong. They stand on very little morality and no humanitarian grounds. I will be filing for a full reimbursement. Ps. The eight years worth of medical records are completely out of order. Torn folder is destroyed and the receipts are Unstapled. It's going to take me a handful of hours to put everything back together.

Had a phenomenal experience here. Everyone is SO friendly and you can tell they love animals. This…read morewas my kitten's first vet experience and they were so sweet with him. To help him get comfortable they gave him treats and after his appointment, they even sent him home with a little blue mouse which is now his favorite toy! Can't wait to bring him in again and I think he'll be happy to go again too. I'm already making plans to bring in his older sister.