Well doctor canceled on april 16 then canceled again on may 22 and they won't give me medicine…read moreuntil I see the doctor and I don't see the doctor until June 26 because she took a personal day.

I called them to get help for my mother and they jumped into action. Very kind and caring. They…read morecame over to the house, so I didn't have to figure out transportation. She is on Medicare and got a referral from her primary care physician. The VNA took care of everything else.

I highly recommend Dermatologist Dr Arjun Dayal y his staff at Rush-Copley in Aurora. The Dr &…read morehis staff were a great team, professional & friendly. They explained the procedure very well y answered all my questions.

The emergency dept is a joke. I was taken by ambulance wiith very high blood pressure and I was…read morehaving severe tremors. when they tool me back for vidals the nurse who called me didn't even go to roll me in. I guess you expected me to do it by myself. Then she asked me what my problem was told her I had problems with anxiety, but this was not anxiety because I was seeing an d for abnormal test results, at that point the person that brought me in was trying to explain to her what was going on, and ignored her and started talking to the other and didn't even pay attention to what was said. they took me back to the waiting room, and I waited for 5 hours. when I asked how long it would be, she said it would be 6 1/2 hours more. There was some people there, but there were them that like they were just falling asleep. In the meantime I'm over here having tremors and wondering what the heck is going on with me once the subsided I decided to leave I wasn't gonna wait 6 1/2 hours. Nurses were not paying attention people that were there. People were sitting there for hours and hours on end people were leaving because they were upset. This is the worst place ever for ER. I do love their. Department but the ER sucks.

Waited for over 45 mins for the doctor to show up and he never did. The signage said the dr would…read morebe on lunch from 1-1:30, we arrived at 1:30 and at 2:15 still no dr. Very unprofessional and frustrating. Ended up leaving.

I would give zero stars if I could. If there is a nurse there by the name of Charrise (sp?), run…read moreand run fast! I logged in around noon today. There were 8 other people ahead of me. I waited about 45 minutes and there was still a teenaged girl there ahead of me. The nurse named above came out and asked the girls name. She then rudely told the young girl that she needed to come back at 3. She had been working all day and needed to take a lunch. The girl was pretty meek and stunned and said she needed to get in for school. (It is back to school time). The nurse threw up her hands and continued her rude attitude and stated, " I don't know what to tell you, but I need a lunch." I was shocked. I knew the girl was there with her mom, so I stayed back. The nurse then asked me my name, I told her and she stated "You need to come back at 3. I have been working all day and I need a lunch." I stated I had driven quite a while to get there and had already waited 45 minutes." I asked if I could go to a different location. She said everyone is at lunch at 1. She threw up her hands and walked away. I asked her name and she yelled it to me while still walking away and rolling her eyes. I understand the need for a break, but 1) it Is back to school season, staff up. 2) cut off logins BEFORE people sit and wait. 3) NEVER treat a customer a way that this woman did. Neither I or the other girl were rude or confrontational in any way. The little girl was in tears and I was stunned at her tone and treatment of customers. The fact that she blatantly did this in front of other customers and the entire pharmacy department leads me to believe, this is not an isolated incident. This nurse had NO compassion for patients which is rule number 1!.

I went in sick and was able to get in and out in 30mins. There wasn't any other urgent care…read morepatients waiting. Checking in was a breeze. The medical assistant was nice and friendly. The dr on duty was nice and efficient. Parking was also ample. They were definitely better than the other urgent care facility I tried near my home.

I was there in the ER on 11/3. It seemed to be one nurse needed to be everywhere. I had one nurse,…read moresaid first day, did not know how to use a wheelchair. I was on crutches, and she wanted me to drop one crutch to find the wheelchair. If I listened to her, I would have been on the floor and they would have had a lawsuit. How can nurse be there without proper training.

This is worst place to get service. We waited 5 hour to be seen and my husband was having an…read moreemergency we told the staff many of times he was sent here by a surgeon we have to be seen asap they were too busy arguing with him less people in the lobby it was worse ever never ever ever go here Copley way better

Do NOT book with this office if you need to cancel your appointment…read more I made an appointment and ended up needing to cancel it. I told them over the phone I didn't know when I could reschedule so I needed to cancel it for the time being. They said they would take care of it. That was on a Sunday. So, why then did I keep receiving emails and texts about this appointment that they supposedly cancelled for me? I called again on a Saturday and same thing, "they took care of it". I then emailed them because I was still getting notifications about this appointment and over email they said they would take care of it. Today, day of the appointment that "they cancelled", I get another two texts! I'm beyond frustrated with this whole ordeal. I should not and have never had to contact an office this many times to try to cancel an appointment. I cannot speak on behalf of their services but this experience trying to get an appointment cancelled, with more than a week's notice, is just so insane to me! I've never had issues like this ever. I will not be rescheduling with this office.

horrible experience they dont mention that they are charging my card without any services done dont…read morelitsen to this fake 5 star review horrible clinic they still havent got back with results

I have had many good experiences at this location. It is very close to home with wonderful staff…read more Recently arrived within 15 minutes of close with an injury needing xrays. Staff was helpful and considerate. They accepted us and we were treated. Thank You.

They told me I had frostbite and immediately told me to go to the ER when it was just skin…read morediscoloration... They didn't consider anything. They took one small look at my leg and confirmed it, without prior knowledge of basic protocol. Their straight confidence in the wrong answer is scary. Don't waste your time like how I did.

My son broke his toe playing soccer, the service was fast, no wait line on a Sunday afternoon, the…read moreregistration staff was friendly and welcoming ... X-ray technician was super nice and understood his pain on his toe and recommended for him to use a wheelchair to take him to get the X-rays. My son results came back fast with the Dr. visit and instructions. Definitely will use this location as an immediate care & for outpatient services!

Have to pay $50 copay for yearly physical when my insurance considers it preventive medicine with…read moreno copay. Charged for office visit too because I asked about bump on top of hand which dr just glanced at while looking at computer screen. Don't ask about anything else at yearly physical because all they want to do is bill you for more. Funny how they didn't ask for copay at desk when I checked in but billed later when dr recoded visit.

Stay away from this place they want to charge you $175 to take your blood pressure and look in your…read moreear for 30 seconds and tell you that you are fine. What a rip off and they never followed up! Horrible experience

The lady at the front desk this evening and the nurse with the thick curly hair- I would like to…read morethank them FROM THE BOTTOM OF MY HEART! I came in tonight to get a school physical for my son . I was completely overwhelmed as I had my toddler and newborn with me as well. Unfortunately, I had a small "emergency" occur while in the waiting room. The nurse and receptionist quickly and discreetly assisted me with the issue at hand. They could clearly see I had my hands full and showed nothing but compassion and kindness to this frazzled mom. The physical was completed by the physician efficiently and we were in an out of there in record time .