Well doctor canceled on april 16 then canceled again on may 22 and they won't give me medicine…read moreuntil I see the doctor and I don't see the doctor until June 26 because she took a personal day.

I called them to get help for my mother and they jumped into action. Very kind and caring. They…read morecame over to the house, so I didn't have to figure out transportation. She is on Medicare and got a referral from her primary care physician. The VNA took care of everything else.

We have had good experiences at this hospital 3 times. First was when my father in law was there…read more He had been to multiple doctors and hospitals and finally after a fall and visit there he was diagnosed with Parkinsons dementia. He had some atypical symptoms but they helped to get the appropriate diagnosis and helped us get him into hospice which gave him even more services that he needed for free. Next my husband was taken there after a fall and they got plastic surgeon to stitch up his eye lid which was cut all the way through. It healed well and years later he has no visible scar. Recently my husband who is now in his 70s woke up and was so dizzy nauseated and in pain we called the rescue squad. They wanted to take him to Bolingbrook hospital but my father in law had been there and they were no help so we requested Rush Copley even though it was a little further. He had a good experience, with a thorough work up for everything and they scanned his head and whole torso.. Thankfully it was just symptoms from a combo of a sinus thing and intestinal inflammation. They gave him some meds to get him stable. Sent him home with some meds and gave him referrals. The hospital was busy but they got him into quickly and I think we were out of there before lunch time. Very caring staff, doctors etc. The only issue I had was that I was not able to go with him and when I called to get info on his condition nobody called me back. I called twice and really just wanted to know how serious it was while I waited for my son to get here to drive me there. I'd say a couple hours. When we got there there was no explanation of why someone could not have called to let me know he was not dying. Since his care was good I did not mar down for that but it is something they should work on as when we arrived it did not seem like they were overly busy and someone could have relayed at least a general message about his condition. If we ever need to go again I will choose this hospital.

real bad experience over 4 hour long in emergency room,with sick babi 10 months old ,worst…read moreexperience don't recommend it to anyone

Waited for over 45 mins for the doctor to show up and he never did. The signage said the dr would…read morebe on lunch from 1-1:30, we arrived at 1:30 and at 2:15 still no dr. Very unprofessional and frustrating. Ended up leaving.

I would give zero stars if I could. If there is a nurse there by the name of Charrise (sp?), run…read moreand run fast! I logged in around noon today. There were 8 other people ahead of me. I waited about 45 minutes and there was still a teenaged girl there ahead of me. The nurse named above came out and asked the girls name. She then rudely told the young girl that she needed to come back at 3. She had been working all day and needed to take a lunch. The girl was pretty meek and stunned and said she needed to get in for school. (It is back to school time). The nurse threw up her hands and continued her rude attitude and stated, " I don't know what to tell you, but I need a lunch." I was shocked. I knew the girl was there with her mom, so I stayed back. The nurse then asked me my name, I told her and she stated "You need to come back at 3. I have been working all day and I need a lunch." I stated I had driven quite a while to get there and had already waited 45 minutes." I asked if I could go to a different location. She said everyone is at lunch at 1. She threw up her hands and walked away. I asked her name and she yelled it to me while still walking away and rolling her eyes. I understand the need for a break, but 1) it Is back to school season, staff up. 2) cut off logins BEFORE people sit and wait. 3) NEVER treat a customer a way that this woman did. Neither I or the other girl were rude or confrontational in any way. The little girl was in tears and I was stunned at her tone and treatment of customers. The fact that she blatantly did this in front of other customers and the entire pharmacy department leads me to believe, this is not an isolated incident. This nurse had NO compassion for patients which is rule number 1!.

advocate make sure that they charge you for a but when they cancel your appointment, you don't…read morereceive forced to take a later inconvenient for you and they refuse to even apologize that does not fully know his job. Additionally, they falsify the MRI results by using the original date where nothing was ever done and not the date two days when it was actually done; when you contact they pretend to and then they ignore you so for this area, it is serve and not ; I have tried to work with them for ovary 2 1/2 years and nobody cares; they don't even think that they owe you for your time or even the to your appointment because the did not fully know his job;

I went in sick and was able to get in and out in 30mins. There wasn't any other urgent care…read morepatients waiting. Checking in was a breeze. The medical assistant was nice and friendly. The dr on duty was nice and efficient. Parking was also ample. They were definitely better than the other urgent care facility I tried near my home.

While the ER was a bit of a mess with lots going on, I cannot say enough about the nursing staff on…read morethe 3rd Floor (Joseph and Diego in particular, I unfortunately don't remember the names of the nurses who helped when my sister was moved at 3:00AM from the emergency room), to all the nurses in ICU (especially Britney, Tiffany, Kristen, Averie, Ebonie and all the others I have failed to name) for the exceptional nursing care, empathy and tenderness they all provided to my sister while she was a patient at Mercy Medical Center. I want to also extend my thanks to the greeter who met me nearly every morning at the visitors' desk. You have a gem in Toledo - his empathy, thoughtfulness and caring were beyond exceptional and his warmth made each visit a bit less hard to endure. Overall I can not say enough about this facility. Keep up the good work everyone! It is truly, truly appreciated.

hey, my name is Amith g and I have a question about the hospital does Ur hospital open a bank so…read morethey can make us pay much as u can. I have to pay over $3000 for a fever and stay for 1hour 30min that cost is $2,000 dollars for hospital and doctor is $1,000 dam are you guys running bank or are u guys making us broke. you are not saving life u are just making worse and a debt on our life I will never visit a mercy medical center in my life, and I didn't even have a healthcare and they make me pay that much, didn't even stay for a day and that much. @Everyone @mercymedicalcenter

Do NOT book with this office if you need to cancel your appointment…read more I made an appointment and ended up needing to cancel it. I told them over the phone I didn't know when I could reschedule so I needed to cancel it for the time being. They said they would take care of it. That was on a Sunday. So, why then did I keep receiving emails and texts about this appointment that they supposedly cancelled for me? I called again on a Saturday and same thing, "they took care of it". I then emailed them because I was still getting notifications about this appointment and over email they said they would take care of it. Today, day of the appointment that "they cancelled", I get another two texts! I'm beyond frustrated with this whole ordeal. I should not and have never had to contact an office this many times to try to cancel an appointment. I cannot speak on behalf of their services but this experience trying to get an appointment cancelled, with more than a week's notice, is just so insane to me! I've never had issues like this ever. I will not be rescheduling with this office.

horrible experience they dont mention that they are charging my card without any services done dont…read morelitsen to this fake 5 star review horrible clinic they still havent got back with results

I have had many good experiences at this location. It is very close to home with wonderful staff…read more Recently arrived within 15 minutes of close with an injury needing xrays. Staff was helpful and considerate. They accepted us and we were treated. Thank You.

They told me I had frostbite and immediately told me to go to the ER when it was just skin…read morediscoloration... They didn't consider anything. They took one small look at my leg and confirmed it, without prior knowledge of basic protocol. Their straight confidence in the wrong answer is scary. Don't waste your time like how I did.

My son broke his toe playing soccer, the service was fast, no wait line on a Sunday afternoon, the…read moreregistration staff was friendly and welcoming ... X-ray technician was super nice and understood his pain on his toe and recommended for him to use a wheelchair to take him to get the X-rays. My son results came back fast with the Dr. visit and instructions. Definitely will use this location as an immediate care & for outpatient services!

Have to pay $50 copay for yearly physical when my insurance considers it preventive medicine with…read moreno copay. Charged for office visit too because I asked about bump on top of hand which dr just glanced at while looking at computer screen. Don't ask about anything else at yearly physical because all they want to do is bill you for more. Funny how they didn't ask for copay at desk when I checked in but billed later when dr recoded visit.

Stay away from this place they want to charge you $175 to take your blood pressure and look in your…read moreear for 30 seconds and tell you that you are fine. What a rip off and they never followed up! Horrible experience

The lady at the front desk this evening and the nurse with the thick curly hair- I would like to…read morethank them FROM THE BOTTOM OF MY HEART! I came in tonight to get a school physical for my son . I was completely overwhelmed as I had my toddler and newborn with me as well. Unfortunately, I had a small "emergency" occur while in the waiting room. The nurse and receptionist quickly and discreetly assisted me with the issue at hand. They could clearly see I had my hands full and showed nothing but compassion and kindness to this frazzled mom. The physical was completed by the physician efficiently and we were in an out of there in record time .