They were honest and didn't try to rip me off when we thought our dog was sick. Quick service and…read morefree diagnostic tests and not a penny out of pocket. Total opposite experience from Blue pearl where we paid $2000 to watch our dog die

We LOVE the cardiology department (we haven't used any other services there)! The staff is…read moreexperienced, knowledgeable, kind and very helpful. The facility is clean and supportive of the pet families and sensitive to giving a lot of spaces for waiting animals. Plus, it's employee owned vs. equity money company owned and it shows! We felt the pricing was fair and the overall experience was full of integrity, honesty, and a sincere and authentic commitment to providing the best care of our furry family member! The one thing that is frustrating is the AI Katie receptionist-understand the need to find cost savings, but the system is off-putting and that's a shame because it doesn't match the true quality of their service!

I came here last night with my very senior dog Sasha, because she'd been having persistent GI…read moreissues that were pretty severe for her. I called ahead of time to check on pricing for the exam, etc., and one of the Vets answered and was so kind and patient while I explained what was going on. She reassured me they would walk me through a treatment plan we could handle after I brought her in. When I got there, I was met with the warmest, kind, helpful energy from every single person who worked there. From the person who did our intake, to the techs who did her initial vitals and administered her IV later on, (and cleaned up her mess on the way out - TY) to the Vet herself, I felt more than comfortable that they had my girls best interest in mind but were also realistic with what I could spend and how far we wanted to go with her care considering that she's 15.5 years old. After the vet examined her, I was sent a quote via email I could approve via my phone, and while I paid cash, they have an instant link you can pay for your services via credit card through email as well, which I found amazingly efficient and made what I was spending and what was included crystal clear so there was no anxiety about hidden costs. (I also found this place to be INCREDIBLY reasonable in their pricing compared to the other Vets I've gone to in the city). Special shoutout to the tech with the amazing mustache and the woman who administered her IV.... He was down on the floor, with my pup's head in his lap, petting her and saying the sweetest, most reassuring things while the other tech also just gave her such praise that we got some little exhausted tail wags out of her during what couldn't have been a comfortable process. It was just what we both needed in that moment, so thank you both so, so much. I was calm but pretty emotional, and I just felt safe coming here and would 100% come here again if needed, and recommend that anyone facing something like this with their fur baby come here too. The entire experience was quick, efficient, and again.... the kindness and genuine love they showed my baby was all I needed to know to feel comforted during a stressful moment. Happy to report the treatment she received has dramatically improved her condition in just a day, so overall it was a 10/10 experience.

Well unfortunately our dog needed emergency care, but fortunately we received excellent care again…read moreat VEG. Similar to our previous experience we were greeted the moment we walked in and the vet techs and nurse were so calm and empathetic. They not only treated our little cockapoo with compassion, but as too! They explained everything to us throughout the process. There are not words to describe the level of service they provide, it is amazing during difficult situatuons. Thank you VEG!

Had a very good experience albeit under horrible circumstances. Staff were very considerate,…read morefriendly, and the care was exceptional. I highly recommend for an emergency situation.

We've been here in the past and the experience was pleasant before so it is disappointing that…read moreafter this latest appointment that has changed. We had the difficult decision of putting our dog down and while that was handled professionally, I think the aftermath is what made it worse. We received a sympathy card with our dog misgendered despite him having been there before prior to his euthanasia for other visits. When we were asked to pick up his ashes, my guess is that they didn't have it set aside because we also didn't receive the blanket that we brought him in, despite their text saying everything including the blanket would be ready for pick up. Only to get a text a few days later saying they found the blanket. As we're not nearby, it is quite a drive. We're still dealing with the grief so just the inconvenience and lack of attention to details just added onto the loss.

professional service. my cat had a biopsy and we discovered it was Cancer…read more We now have a tripod kitty.

I didn't expect miracles, but I did expect compassion. I got neither. This corporate-owned facility…read moretreats pets as dollar signs, not patients. They prey on owners in moments of distress, aggressively pushing thousands in procedures while completely ignoring the pet's actual medical history. When I tried to provide documentation, I was literally told, "What's the point?" and cut off. Just five minutes into a paid consultation, the doctor cut our appointment short because their next patient had arrived, leaving me to fend for myself. Money was not the object for me, but because I wouldn't blindly hand over thousands of dollars, my pet wasn't considered profitable. After three heartbreaking visits, I will never walk through their doors again. They don't care about healing--they care about the bottom line. Also, return calls usually take 12 -24 hours.

We were recommended to BluePearl by our primary vet, as our older pup was diagnosed with a tear in…read moreher hind knee. BluePearl is specialized in orthopedic surgery, so we wanted to make sure we had the best doctors working on our pup with the highest chance of success. Dr Wilson did our initial consultation and he was very polite, thorough, and had a great bedside manner while breaking down medical terminology that I was able to to comprehend. He was able to get our girl in within the week to complete a TPLO surgical procedure on her knee; the procedure was a success and the staff was very helpful by keeping her comfy during her stay and giving detailed instructions for discharge. It has been a week since the procedure and she's already able to put weight on her leg; the swelling is gone, no leakages, bruising is now minimal, and you can tell that she's very excited to get moving again. We have a long way to go for recovery, but I already know that the procedure will allow her to be as active as she used to be. Thank you Dr Wilson for taking good care of her, highly recommended for dogs in need of orthopedic procedures. Best, Charlie

Our 13 year old cat, Lucie had been losing weight and wasn't showing interest in food. We'd taken…read moreher to her regular vet, who suggested she should go to Blue Pearl for an ultrasound. Unfortunately, the tests revealed inoperable tumors. We made the decision to put Lucie down, and the entire experience of a very emotional day was so positive and calming with the staff of Blue Pearl. My "favorite" part, if I can say anything about the day, was the dignified manner that we had to communicate with the staff while we were waiting in the family room, and the very private way to exit the building without having to see anyone. Thank you so much, Blue Pearl, for your compassion. Tracy and Ben Tuck

I had been to this location years before when it first opened and the staff there at that time was…read morelimited in knowledge on rabbits, but they did their best and I was very grateful that they got my bunny through the night. This time they were much more confident with helping my rabbit and definitely got him back on track, thank God, because it was Sat night and his vet didn't open until Monday. I'm so grateful ! I can't tell you how much of a comfort it is to have a place that's open 24 hours for pet emergencies. Bless you! Rebecca and Dr. Herzhoff were great; Rebecca was so caring and just was a giant relief to calm me down when I was so panicked. She's an absolute asset to your business and obviously loves her job. Dr. Herzhoff was super kind and careful towards my rabbit and did a great job explaining everything. She was also very kind and helpful over the phone when I called back with questions. I'm so grateful these two were there when I arrived with my bunny. They're an absolute blessing.

Wow. Just wow. From…read morethe first phone call to when I left their facility, because our fosters rescue refused service, the team was amazing. I called extremely concerned that our 5 week old foster was not well and explained that the rescue was closed (it was 12 am) but the puppy seemed to be rapidly deteriorating health wise. Given we have no medical say over a foster, I was panicked. They assured me that we would figure it out together and to get there as soon as possible, ending the call with "please drive safe", showing their true compassion. They greeted us at the door and immediately got us in front of Dr Hayward (who was so kind, caring and a sincere person). They checked his vitals and rushed him into an oxygen chamber since his breathing was so poor. I sat panicked trying to find a way to connect with the rescue. Even after finding their information, I was there for over two hours and although I was scared, Ashley didn't let me feel alone in the situation. She sat with me and chatted to help calm me. It was like I was talking to a close friend but she was just a deeply genuine animal lover like I am, so we connected. You can tell everyone there cares so deeply for the loved ones you bring in. They helped me to advocate for the puppy to the rescue when they denied service/ they told me to take him home. They were able to relay the seriousness of the situation to a person who seemed like they were in over their heads at the rescue. They transferred our information and condition to the Buffalo Grove Veg ER so that he could remain on oxygen (instead of going home with me) from 3 am to the time the rescue opened at 630 am. Unfortunately, after so much hard work and attention, the rescue decided to euthanize that sweet little 5 week old puppy but I know his last few hours would have been so much more miserable without the team at VEG ER and VEG Buffalo grove (the rescues partner location- also phenomenal but that review won't come until all of the puppies are healthy, safe and adopted). I never want anyone to have a medical emergency for their pet but if you do, please trust their team to help you. Sorry this was so long but I truly hope the team working on the night of 8/16 // morning of 8/17 see this and know my immense gratitude. A special thank you to Dr Hayward and Ashley.

We have 3 senior cats. On good Friday the female was showing end of life behavior. Our primary vet…read morewas not available. Contacted a few other nonemergency vet options and was not able to get through but reached out to VEG Saturday afternoon. Very helpful on the first phone call, technician was compassionate and put me through to the an Dr on staff and we discussed options. Was sent an easy link to fill out ahead of coming and when we finally did come through the door, the staff was professional, compassionate and understanding. Options were provided at every step with no judgment or pressure. The room we were provided was serene and peaceful. We were allowed plenty of time to process at each step, offered water and accommodations of being present or not for the actual transition. No one wants to ever think of this process for their family member but this staff and facility were incredible during our loss. Highly recommend if you have the unfortunate situation as well.

On 2/16/26, my German Shepherd was not doing well. I called to set up an emergent appointment with…read morehis vet that he had been going to since he was a puppy, but they would not make time. But I found VEG on google initially and saw that it was close to home. From the moment I called to make sure they could see me and my pup, they were incredibly helpful and kind. I arrived and once I pulled up they had a team out to the front to help my and my pup. They instantly got to work on my dog and I felt their concern and genuine support. I unfortunately did not receive the news I wanted and had to put my dear pup to sleep. The team here were incredibly supportive and caring once I decided to make my pup comfort. They had a beautiful, cozy room for us to say our goodbyes and helped coordinate all things after. I can't speak more highly of this place and everyone here. I would give this place a million stars if I could. Again, I would highly recommend the this location for any and all emergencies.

THEY ARE ALWAYS AMAZING Great people…read more Reasonable prices Clean facilities & your not waiting long

The emergency hospital is awful. I phoned ahead of time to see if I could get my boy in. He was…read morelethargic, panting, limping, couldn't lay down, his stomach was swollen and hard. I told the girl I was coming from an hour away, she said to come in. we got there and i was told there was a 6 hour wait and it would be best to see his vet in the morning. There was NO help!! This all could have been avoided. I will never use nor recommend emergency services.

Everyone was so helpful and caring , made me feel comfortable in my my hardest decision of putting…read moremy best friend Sammie to sleep. The staff was very informative and compasionate.

The Vets and staff at this hospital are great, they get you in quick, take care of you and your…read morepets, and I'll bring all my pets here!

We have been a steady client of Tails-a-Waggin 4U for 10 years. That should tell you everything you…read moreneed to know about the service Peggy provides. We have two cats, and she has provided wonderful care for them over the years. I highly recommend this business. Look no further, you've really found the best.

Tails-a-Waggin is the best gift you can ever give your pet. Peggy comes over three times a week to…read morerun our dog, Merlin. It's clear that he absolutely adores her because he actually waits near the door to see her and usually starts barking and making Chewbacca noises when she shows up. Her enthusiasm and LOVE for dogs is readily apparent and they truly seem to respond to her in kind. She always leaves a note with how the visit went, it's great to read her cute comments about what the furry guy was up to that day. She is highly reliable, trustworthy and the prices are very reasonable. Just give her a ring and I am certain that you will be very happy that you did!