We recently did a full kitchen and 2 bathroom remodel. We did some price checking and heard good things about Vic's so thought we would give them a try. We ended up using them for all of our plumbing/fixture purchases. In addition to being very price competitive we found the staff to be knowledgeable and very helpful. We did encounter one error in the ordering of an out-of-stock item. I get it - things happen. How a company handles an error is what's important. Andy went above and beyond to rectify the issue and make sure we were satisfied. Highly recommend Vic's. read more

Any plumbings needs you have, Vic's is the place to come. We started with a small project, and it turned out to be much more than we thought. I am so thankful that I came to Vic's and worked with them. Not only was the staff extremely knowledgeable about the products we were buying, but they fit our budget and helped us find the best prices for what we were doing. Elle has been one of the best people to work with, but truly, so is all of their staff. She has taken so much time helping us match the finish we wanted across the different manufacturers and has stayed on top of lead times so we are running our project smoothly. The back of house staff has been so helpful too! All the guys in receiving have been a joy to work with, and have gone above and beyond with loading our orders and packing them nicely for delivery. We will forever use Vic's for all our plumbing needs. read more

I recently purchased a Shaw kitchen sink and faucetts from Vics. I had been to LA & Thousand Oaks, etc..(Ferguson, Universal and WDC) searching for items for a kitchen remodel. Vics had what we were looking for and at better prices than other establishments. Their customer service was outstanding! They spent a lot of time going over the pros and cons of the wide variety of sinks they offer and really helped with our decision. They offer quality items at fair prices. read more

Vic's is the best. Ventura County is lucky to have a great family owned and operated business like Vic's.

Went into Vics Plumbing mid day today looking at free standing bathtubs for our beautiful home we are remodeling three of the four bathrooms. I called ahead of time. Was told they have several types of freestanding bathtubs. We were interested in the solid surface material. Saleswoman approached us almost seem like she didn't want to sell anything to us. Kept trying to talk us out of the material that we wanted and going more for the acrylic. She even told us she only had one or two solid surface bathtubs. Yet we found several when we let her know she must have made a mistake. She still denied it and then eventually admitted that she was wrong that they do have several that was the first issue. Then she came back over to see how we were doing and asked us immediately having some sticker shock???? What was that supposed to mean? I just purchased a several million dollar home and she's asking me if I have sticker shock in regards to a freestanding bathtub. That's the least of it lady. I have never been treated so rudely in my life. She was someone who had no interest in really selling anything to us. We couldn't wait to get out of there. We will be Just going online and ordering our own freestanding bathtub for our contractor to install. It's really sad we have had such a great experience through this entire process of remodeling our home with all the vendors except attempting to stay local and this is how we get treated at Vics. Go somewhere where you feel welcome and they are as excited as you are with this entire remodeling process. read more

Despite asking for assistance three times, they kept me waiting for almost 30 mins. The sales people were not friendly or helpful. I will not go back. read more

I've been doing business with Vic's plumbing for over thirty years. Great people. and great service!

I am here at Vic's buying Quailty pieces for our shower drain. Everyone here is always so helpful. Jim and Steve helped me today . I love looking at all the sinks, bathtubs, kitchen sinks and all the faucets . Nice ideas too . read more

I visited here looking as I am just "window shopping" as a new home owner. I was impressed with the service, honesty and selection this business offers. I think they are remodeling so I won't hold against them some of the clutter I experienced. When I'm ready to buy, I will return and update this post. 5 for now! read more

Nice showroom with a great selection of kitchen and bathroom fixtures. I experienced good customer service and feel the prices are fair.

Vic's has been my "go to" plumbing store since...well, since before I needed a plumbing store. I used to go there 50 years ago with my grandfather when Vic's was on Thompson Blvd, and was run by Vic! The store has moved, and the store is run by Vic's sons now. They have a huge display area with all the high end bathroom stuff you can imagine, but the service still feels as personal as when it was a cramped shop run by Vic and his wife all those years ago. I just went in yesterday searching for a lowly faucet seat to fix a leaky faucet, and one of the owners searched for 20 minutes till he found what I needed (a $1 item). The back area of the store has at least one of just about any plumbing item you can think of. It is where I always go when I need plumbing supplies. They are always able and willing to walk through a plumbing problem with you and make suggestions to help you solve a problem. They also have very competitive prices on high ticket fixtures, tub, toilets etc. They can help with any type of bathroom or kitchen remodel. In this age of impersonal big box stores it is nice to know that there are still places like Vic's . Family run, personnel service at its best. read more

Vic's Plumbing Supply Co - Outside - Kitchen & Bath Near Me - Ventura, California

Our items took a very long time to arrive due to shipping issues, etc. but Mike at Vic's was so good about helping us and keeping us informed along the way read more

Seriously worst experience you can imagine. I've used them on our last major remodel in another house and that experience wasn't bad. Something has changed. We have had horrible customer service, no returned emails, calls back are almost impossible to get. Mike has been horrible to work with. He makes promises he doesn't deliver, he blamed my wife for picking out a tub spout that wouldn't work with our valve. He ordered the wrong rough in valve for our tub filler, very expensive tub filler. We then floated and tiled and had counter put in and then it doesn't work. He said our plumber should be able to figure it out. After spending $500 or so trying to make it work I've know told him to get someone to do it. First response was I should just tear out the tile and counter or maybe the drywall in the adjacent room to install the right set up. We have a custom home, you don't just rip out floated tile work and a piece of counter that runs through your shower glass. He still hasn't had it fixed, we are months in now just on this part. Everything he ordered took twice as long to get as promised, several times he said we had approved parts we never were told we had options on. We did two bathrooms with them, to the tune of around $8000 for fixtures. I just can't tell you how sad this experience has been. The salesgirl didn't respond to emails, Mike doesn't respond to emails. These are emails in a chain, they claim they never received them. You try to call and they don't even have call waiting so half the time it's a busy signal. I would strongly encourage you to go elsewhere for your stuff. Not to mention that if you buy your rough in stuff from them you are stuck with them and their pricing for the finish trim later. Please, please take caution in dealing with these guys. First pic will be of the standing tub filler, the one Mike said I should just rip everything out. Second pic will be the tub filler we are stuck with after one of his screw ups (blamed my wife for not knowing it would mess up our valve and our plumber had to call them on it - after taking 6 months to get the wrong one in). Next pics will be the other items we got from them, you can see we didn't ask for discount. Ok, here's an update: Mike sent out Joe from Channel Island Plumbing to work on the valve that was wrong. Joe did a good job and actually made it work, Vics paid the bill. I'll give them credit for that, I had to get pretty upset to make that happen after 6 months but Joe did save the day. I wish they had taken action and been more responsive earlier but thankfully they made this right. I'm still waiting on the correct Tun filler, hopefully Mike gets that to me someday. Few weeks later, finally got an email back from Mike stating the tub filler has been ordered, sheesh. read more

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Looking for quality & professional guidance for your remodel? Just skip the big box warehouse stores and go here for the good stuff & seamless experience. We got lucky and met Steve Sachs on our first visit. Steve was a pro - with so much knowledge & expertise, he was the right guy to guide us to the perfect fixtures for our bathroom remodel. He was just so knowledgeable about the products and, he was just a straight up cool guy. Who knew you could have so much fun in a plumbing supply store! I know where I'm going and who I will go see when it's time to remodel the kitchen. Thanks a lot and see you again soon, Steve! read more

The staff in the parts area is the most helpful and knowledgeable team ever. Just ask and the team has the answer.

I went to Vic's with pictures of my broken kitchen faucet in hopes of identifying the model and buying replacement parts. They were very rushed and told me that it would be too difficult to identify from my photos (high-resolution including all markings), and suggested that I bring the faucet for them to match. Not super friendly, but understandable - I let that slide. Deciding to purchase new, I headed to the showroom and selected a faucet they had in stock. At $375 it was below their average price but a quality that I could afford. The salesperson brought out a very worn looking taped-up box - clearly a previous return. I was a little reluctant and suggested that it might be a return and not complete or in showroom quality. Oh no, she answered, this is new and not a return. She grudgingly opened it, and on quick inspection I saw some sealed bags and assumed that Vic's was to be trusted, so made the purchase. On arriving home, I saw that the rigid supply tube was bent, probably by a previous purchaser. I was a little annoyed at having to return for what was clearly their mistake (reselling a clearly damaged product), especially after pointing it out to sales and thus giving them another chance to ensure that it was ready for resale. She gruffly offered to exchange for another box with no acknowledgement of our conversation hours earlier. Premium, trustworthy customer service, this was not. While processing the return I heard her say something under her breath to her coworker about price shopping at Amazon, thinking that I was standing far enough away. I appreciate the difficulty of competing against Amazon, but that wasn't what I was doing. I appreciate local expertise and service, and I've since decided to buy the same faucet across town at a competing store (same price). Honesty and respect are rewarded. I'll probably continue shopping across town read more

Ruben in the Parts Department at Vic's helped me out with a minor problem that ended up being a headache for him. But he persevered without complaint and solved the issue. Thanks Ruben! You are the type of employee that every business covets. read more

Every time I have gone to Vic's Plumbing I have received excellent service. This is true for the showroom as well as the back where the parts are sold. Recently I worked with Steve Sachs to purchase all new plumbing for two bathrooms. He was extremely knowledgeable in helping me pick out styles, quality fixtures and worked within my budget. It might cost a little more than your large box store but the service and the quality of the products are worth it! read more

Steve Sachs provided me some of the greatest customer service I ever have received! The store is upscale and has a nice showroom. Many of the items are a little pricey, but when it comes to buying certain things -- like toilets, which cost $250 to install -- it sometimes does not make sense to "cheap out" on items when an extra $150 buys you a much higher quality product you use every day. He hustled and got me a high-quality toilet that I needed immediately, and they had it in stock. Steve has been very patient, knowledgeable and kind to me with inquiries since then, so for the superior customer service, I give Vic's a "five" rating. read more

Friendly and helpful, the guys at the counter took the time to figure out which filters I needed for the RO unit. I've never been to this store, but I walked in with a problem and walked out with a solution. They're awesome. Shout out to Trevor, who put the friendly and helpful in this reviewers trip to Vic's. Thank you! read more

Seriously this place is the best! Today I was able to finish my DIY Ikea sink project and customize it to fit my needs. Very irritating problem solved by the guys behind the counter. Every time I come over there with a question only a non-plumber asks, they help me out. THANK YOU! read more

Had a difficult high end pedestal sink plumbing issue that no other supply company seemed to understand. Went to Vic's on a referral and was immediately taken care of as soon as I walked in the door. The parts were a perfect fit and the gentleman who helped me gave me key instructions and tips to installation as well. Huge selection made it easy to she our options. Saved me $$ directing me to the lower cost options too. Will drive 20 miles to Vic's to get what I need they were that good. read more

I wasn't ready to make a purchase yet but the salesmen were very knowledgeable, willing and able to assist me as soon as I made up my mind on what I wanted. I'll go back. Again, a huge updated store with a friendly atmosphere and what appeared to me reasonable prices read more

Andy at Vic's is the BEST! He went above and beyond the call of duty. After our plumber made some mistakes installing our shower fixtures I called and spoke with Andy, who offered to Facetime with us, so he could see what the problem was. He was able to figure it out! The plumber installed the wrong parts, so I went to Vic's and Andy GAVE me the correct parts, then Facetimed with us again while we were installing them to make sure it was done correctly! So happy with the service and would definitely recommend Andy at Vic's. read more

Andy was so helpful getting my toilet replaced. I am very happy with the new one. Very nice people who work there, I appreciate that, thank you. Beautiful showroom. read more

Big shout out to Sean (Shane?) for helping me fix shower knob that was broken. Expensive antique fixtures so parts replaced. Sean went beyond good customer service. Thank you!! read more

We ordered plumbing fixtures for bathtub, shower and sink in early April. We are still yet to receive them (it is August 27). We were completely pushed aside because we were kind and understanding. They made zero effort to give us exact dates or put us in touch with company with which they acquire the parts. If I could give zero stars I would. It was disheartening to not be able to use our remodeled bathroom and with a large family being down to one restroom for 5 months is unacceptable. We called recently and were told that we "may" have them in September. All the while, not once offering any compensation for this horrific inconvenience and lack of customer service. To add insult to injury the person who originally sold us the parts was fired and the other representatives still passed us along to his voicemail the entire time. read more

I went in looking for plumbing fixtures for the upcoming renovation of our kitchen and 2 bathrooms. I asked which would be good plumbing lines to look at because the possibilities can be a bit overwhelming. The salesperson told me several times "I just have no idea what to show you because everything is taking so long to get". I reassured the salesperson that I wasn't in a huge rush and just wanted to get the best quality fixtures for our project. It didn't seem like they cared to sell anything or help in any way. I pushed forward, because I do need the plumbing fixtures, and found my way around. I picked some fixtures and asked for a price quote. I was told the quote would be emailed to me and that I should expect a long wait for any fixtures right now. It has been a few weeks and I never received a quote. In the meantime, I found the same fixtures online and was surprised to find that everything was in stock and shipped immediately to my house. I'm not quite sure how this place survives. I would prefer to support local businesses but I honestly don't think the salesperson there wanted the business. read more

Being a homeowner and not a professional plumber, I was very much pleased and impressed by the professionalism of the personnel at Vic's. I was attended to by Ruben whose patience and courtesy reflected what is the norm at Vic's Plumbing. Joe Vazquez Carpinteria, CA read more

Vic's is a wonderland of stylish sinks, faucets, toilets--any fixture that involves water. It's also a plumbing parts store that stocks pretty near anything a plumber or homeowner could want. Their service is amazing. I went in looking for a small plastic drain part that Vic's didn't stock. Instead of selling me an entire drain stopper, Andy called the supplier and asked him to mail the part directly to me. For free. Of course I came back for something more expensive and will shop at Vic's when we finally get around to a kitchen remodel. Delivery is free if you're willing to wait a few days until there's more than one item headed to your neighborhood. read more

I had a plumbing problem and went to this business for some parts. They took the time to discuss it with me, and recommended a better way to fix it for less. I have been back since and have always received great advice along with any part that I need. I noticed their showroom which had a great selection of new stuff. I ended up buying a few items for my kitchen that were high quality at a good price. This is my go to place when I need any plumbing advice or merchandise. Highly recommend it- great honest service. read more

STAY AWAY FROM VIC'S Plumbing that refused to give me back my money on unused shower valve or give me credit !!!!! STAY AWAY FROM VIC'S PLUMBING IN VENTURA !!!!!!!! read more

Honestly I think that Vic's is the best. They are family owned and operated and provide excellent customer service. I recently (about a year or so ago) remodeled two bathrooms...we came to vics for all of our supplies (bathtub, shower heads, etc). Andy helped us and went above and beyond what we could ask for in customer service. The tub we bought is so amazing, and has withstood a lot! Their supplies are true quality and I will be coming back for further renovation needs. read more

Wow, such an amazing company ! I went into Lowe's to get a piece to my kitchen faucet that was no longer working and just wanted to replace that part because I cannot buy a whole new faucet right now. Lowe's didn't have anything but they referred me to Vic's and I am so glad they did. When I got there I was immediately helped and although they didn't have what I was looking for they took a look at the part and fixed my broken nozzle... FOR FREE !!!! Granted it was only a small part but I was willing and expecting to pay for their time and the part and they said not to worry about it. I get home and it works perfect and I am so grateful to them !! I would absolutely recommend them! I don't know their names, but THANK YOU to the two guys that helped me out today! read more

Great service, I took back a defective part and really got a NO-QUESTIONS-ASKED replacement without attitude. Sort of an old-fashioned hardware store vibe in back. read more

Sadly, we are disappointed in the customer care response of Vic's to a recent purchase. We have purchased fixtures from Vic's Plumbing for many years and been satisfied. However, we purchased 2 Icera Riose 1 piece toilets last fall. The removable toilets seats snapped on to the toilet. They never were secure and stable. They moved around. We contacted a Salesperson who told us it was probably poor installation. Our contractor verified it was installed properly. We contacted Vic's a second time and the salesperson said she would contact the manufacturer and call us. We've never heard from them again. Emails to Icera USA, w copies sent to Vic's, have not addressed our issues either. We do not recommend this model of Icera toilets and are disappointed with Vic's customer care with this issue. read more

If you are looking for a person to walk you through the best quality plumbing fixtures- I recommend Elle highly. We had a major home renovation and Elle found us the best quality fixtures- sinks, various mid and high end faucets, bathroom lighting, pulls and accessories and toilets. There was no hassle. The prices were excellent and quality is extraordinary. She is very knowledge, friendly, hard working and sensitive to the needs of customers. I feel so grateful to Elle at Vic's and highly recommend her, and would absolutely recommend and by a return customer. read more

Great selection and very knowledgeable staff. Prices are higher than elsewhere but that's to be expected with this level of service. One glaring problem, they don't bother to mention that they are not an authorized dealer for some of the brands they sell. I had a warranty issue with an item and was told I would have to contact the mfr. directly. The best they could do was offer to SELL me another unit like the failed one and then give me a refund if I brought them an unopened factory replacement after dealing with the manufacturer. I guess I was foolish to expect premium service after paying a premium price. read more

I had the pleasure of working with Steve Sachs while remodeling a bathroom. We were under time constraints to finish before family came to visit. Steve was amazing!!! He went above and beyond to help us find the faucet, shower fixtures in the style we liked, that fit out budget and were quality products!! He made numerous trips to check available stock so we were able to walk out that day with everything we needed so we weren't stuck waiting for delivery and holding up the entire remodeling job! He was patient, extremely knowledgeable, professional and made the process a lot less stressful!! Thanks a million Steve!! We are loyal customers for life!! read more

I will say that the service Steve Sachs provided was above and beyond my expectations. I came in to purchase a farmers sink and new faucet for my kitchen and was confused after being in a few places. Steve was patient , efficient and professional . Then the sink came in 'warped' or too damaged for proper installation per my contractor . The sink manufacturer was being somewhat picky about pictures etc. and the sink still had sticker on( never used) . Steve stepped in and took care of it promptly and was wonderful to work with . He understood my frustration and took care of every detail FAST including pickup and delivery 30 miles away . I will HIGHLY RECOMMEND Steve Sachs and Vic's plumbing because what could have been a bad situation was resolved quickly , professionally , and I'm happy happy with my products snd service . read more