Stone West is amazing! Their slabs are beautiful and the customer service I received from Sophia, Steven, and Mady was exceptional. I highly recommend Stone West. read more

EXPENSIVE, nice granite, staff not very knowledgeable ...........................I don't have more to add but it won't post without 85 characters read more

As I continue with our kitchen remodel, I found that I needed a little more overhang on my peninsula, and heard of an innovative 5/8th inch aluminum sheeting that allows for a stronger counter base for up to 16 inches overhang. Since I really did not want to be crunched up at the bar/ countertop, every inch counts. I hope the quartz can hold up with this new product, which has been used extensively in the commercial sector... read more

Stone West - Stonework - Building Supplies Near Me - Ventura, California

If I had written this review shortly after purchasing a quartz slab (manufactured by them) from Stone West Inc in Ventura, it would have been a positive review, because we were happy with the appearance and "apparent" quality of the quartz. However, with the passage of time, a serious problem with the product has arisen, so this is now a negative review of Stone West's product, customer service, and warranty. Four years ago we purchased a slab of Stone West's proprietary Sunstone quartz. We used most of it for countertops of both bathroom vanities, and smaller pieces in the main shower (the top of a pony wall, the seat of a bench, and the top of the shower dam). Everything was fine for several years. But recently when I sat on the bench, I felt it move slightly, and I discovered that the quartz benchtop was no longer firmly attached to the substrate. I called the contractor who had done all the work on our bathroom remodel, and he came out to repair the bench. But upon removing the benchtop to prepare the substrate, he discovered that the quartz benchtop had warped/bowed upwards 1/4" at each end, and thus could not be properly reinstalled. Since Stone West says that their Sunstone quartz is warrantied for 10 years, I called them to see about getting a replacement piece. The woman who answered the phone said that the man I needed to speak with was busy and would call me back. After a day with no response, I tried emailing, and included photos showing where the bench had been installed and how much it had warped. I got a reply fairly soon. First, he said that they don't recommend using quartz in a shower. I said that was ridiculous, because every other quartz manufacturer says that quartz is the perfect material for showers, because it has no pores and can't absorb water. Next he asked for more photos and details of the methods used for installation. After I provided that, he said they would be contacting our contractor and his stone fabricator for more information, but they never did. Meanwhile, all this back & forth took almost a month, and we really wanted to have our shower working again. So we purchased another piece of a slab (this time marble) elsewhere, had it fabricated to duplicate the ruined benchtop, and reinstalled. After another two weeks with no response from Stone West, I contacted them again, and they said that they would not be honoring the warranty. In summary, the Sunstone quartz manufactured by Stone West is an inferior product, and their warranty is worthless. ***Update - one day later*** I have two comments regarding Stone West's response that the quartz wasn't installed correctly because "no waterproofing was evident ": 1) What "evidence of waterproofing" would you expect to see in the photos that I sent you? The waterproofing was hidden by the adhesive that the quartz had been attached with (until the quartz warped and pulled away from the adhesive). 2) Even if there had been no waterproofing at all, so what? Are you saying that your quartz warps when exposed to water? That's some very unusual quartz! read more

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I've been a couple of times to look at stone and tile. They have an incredible array of all kinds of stone for competitive prices. I also saw some types I've never seen--some more exotic pieces. The tile can be a bit pricey, but they have some beautiful stuff. I worked with Lance and he's amazing. He really listens to what you like and can afford and works with you from there. He explains the different options and pros and cons well, too. I was impressed with his knowledge and professionalism. Finally, the show room is nice and well set up. read more

Steven was fabulous to work with at Stone West! We were beginning a whole house remodel and I showed Steven a photo of a kitchen that inspired me. I also explained that we were taking down walls and I was on a tight budget but wanted natural stone countertops. Stephen took me to places that I had not considered with his tile and slab suggestions and I am so grateful! We bought 1 black leathered granite slab, 1 Sea Pearl Quartzite Slab, Lg Format Italian Porcelain Floor Tiles and gorgeous organic handcrafted subway tiles for the backsplash. Steven was a pleasure to work with and Stone West replaced one of the Slabs for us, demonstrating that they will go above and beyond for their customers. I sell Real Estate and I recommend Steven to all my clients and friends who are updating their homes. If you are looking for great design selection at a good value and the best customer service, go see Steven at Stone West! read more

Stone West - Lg Format Porcelain Floor Tiles, Quartzite Island, Black granite countertop and subway tile - Building Supplies Near Me - Ventura, California

Great place to choose your slab. They are really helpful with selection and know what stone will work best for your needs. They held my stone for more than a few months after purchase while we waited for our cabinets and other materials. We ended up with a really beautiful quartzite for our island and white Quartz for the surrounding cabinets. They even helped with troubleshooting since our installer seemed to do a terrible job sealing the quartzite. I called them and they recommended a sealant and I haven't had any complaints since. Also, they had free lattes. I will be back when we are ready to do our bathroom. read more

Stone West - Quartzite slab - Building Supplies Near Me - Ventura, California

BEWARE! We bought stone countertops from this company and the iron came up leaching through the stone, totally changing the color of the kitchen countertops (bright orange streaks) after 5 years. So we did all the usual, checked for moisture or another issue on our end, and nothing. We had our contractor come out and he said, their counters just had an issue. It happens sometimes and the stone place will replace. StoneWest put us through quite a runaround, having us use "their" recommended inspector to investigate (and he told us it was an anomaly but a defective stone issue on site but then changed his story later when StoneWest called him. Total scam! We have the exact counter sample marked from their store from the purchase, the records on our contracting list from the remodel, the counter installer confirming they bought it from there, but StoneWest claimed to be unable to find the purchase record! Our contractor retired so we couldn't get from him. Basically they know it's their countertop, gave us a ton of runaround work, forms to fill out for no reason .... and then just used the "can't find you" in our database and walked away. Because this happens so infrequently - they should stand behind their stone and offer at least replacement stone -- it was a tiny space -- but they decided to play "wash your hands of it" instead! read more

StoneWest is the best in customer service and product offerings. They have fast and friendly service in addition to superior products. You need to come see the showroom with plenty of selections to choose from before naming a decision elsewhere. Best in Ventura and Los Angeles. read more

My wife and I wanted to put travertine in our dining room and kitchen to tie in the rest of the house. I didn't put down the original. I went to the other big worthless stores, which will remain nameless and they either had no idea what they were talking about or making something up. So I went to the source, Stone West in Ventura. Now I have to warn you if you are like me and like to change things in your house. This is the place to be! All of the amazing stone work and different types of beautiful stone. I really liked it there. My contact is Steven, he is really good. I explained to him what I was doing and he helped me pick out the stone and picked a really pretty grout that makes the tile pop. Stone West has a group of well knowledge staff and great designers like Steven. Stone West has all the equipment and materials you will need. They also have installers if you so choose. If you are doing travertine 18"x18" tiles. I would hire someone, they are really heavy. But I did it with the help of Stone West. Why go anywhere else? You won't want to! read more

If excellence is what you value in both quality of product and customer service, I encourage you to make a trip to STONE WEST. You'll be strolling through a huge collection of beautiful, one-of-a-kind, exotic stone slabs. NICK, the owner, along with his associates are all so down-to-earth and made me and my family feel welcomed and valued. I worked closely with CHAD, who was kind, personable, knowledgeable, and most admirably patient (thank you for gracefully dealing with my indecisiveness). He and Nick understood that I was on a budget; both strived to make sure I was happy and confident in my selection for my kitchen remodel. Shout out to VICTOR and the other stone handlers for gladly pulling out multiple heavy slabs with the forklift so that I could get a better view of the stones. And to CARRIE for answering all my daily phone calls and relaying my messages to Chad in a timely manner. Thanks to all at Stone West for making my experience a positive one!!!! Not to mention you can enjoy an espresso, latte, or tea at their chic bar in their exquisite showroom :) read more

We have worked with Stone West for many years and appreciate the quality selection of material and customized service. Whether it is getting much needed samples in order to make the big decisions, we're getting an education on material types, we appreciate the good attitude and assistance Stone West is always willing to give. Thank you Nick, Katie, Mary and Company! read more

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Really large selection of top quality stone and quartz. They were able to help us find exactly what we needed and were even able to steer us away from some bad choices. Compared with our experience in Santa Barbara (see other reviews) they were a million times better. So glad we were referred to them. read more

It's worth just walking around this place, dreaming about what could be in your kitchen or bathroom. Granite, marble and almost any stone you can think of is here. Hundreds if not thousands of slabs and slabs of the stuff fill the property. The staff were very helpful and friendly. Someday, when we can afford a new kitchen, we will get rid of the tile and grout mess that needs cleaning every week now that we have 2 kids spilling everything on it and we'll go here for that perfect granite countertop. We even saw a $20K slab of sandstone with fossils in it. My son said, "Cool". Then we heard the train going by behind the place and went to look. The engineer blew the horn and waved. What an awesome day. Update: Although we'll be paying off our kitchen for a few years, I thought I'd let everyone know that we bought our granite from here. The installation went well and the granite looks awesome. Check out the pics read more

Stone West - Building Supplies Near Me - Ventura, California

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Stephen is beyond wonderful. He's my point man and I am so well taken care of. He's organized, knowledgeable, personable and easy to deal with. What a gem! The selection is superb and from what I hear from others in the stone industry, the quality is second to none in the area. The prices reflect this- they're not the bargain stone yard but you will find something beautiful here and have good service in sure. read more

Steven Flores at StoneWest is friendly and helpful and offered expert advice in selecting handmade Moroccan tile for our bathroom project. The company has been around a long time, with a wide selection of tile, marble, and other building materials. Highly recommended. read more

Horrible customer service!! Went in looking for a slap and was treated so poorly. Will never return!

I am a contractor who has worked with Stone West for some time now. Always a pleasure working with the staff. Quality of the stone is second to none. You may pay a little bit more than others but you really do get what you pay for. They have the best selection of stone in Ventura and Santa Barbara counties by far. You will not be disappointed. read more

My review is based solely off of the customer service we received and the large selection of materials. Very knowledgable and helpful staff and very extensive variety of materials. Prices seemed reasonable and comparable to the many other tile and stone stores we have looked at. read more

Good selection and helpful yard workers. However I can't recommend as they sold my slabs to another customer, after we had tagged them and put them on hold. They did not notify us that the slabs were going to be untagged. Design center staff were unapologetic and unhelpful. read more

Stone West is a great place to browse to see all the possibilities for your kitchen or bath. The staff is very knowledgable and helpful. Look at Stone West first then check out the other places. read more

This place sold us a slab that they called granite - that turned out to be marble. We asked several times because we did not want marble. When the fabricator got the slabs they warned us it was not granite and did not recommend installing it. This was also confirmed by a geologist. Stone West would not offer refund. Then tried to sell a $4000 slab of quartzite that they again called a granite. Fabricator said that they were not being truthful. What a joke. Shady business. Stay away. Very far away! read more