Team members were very welcoming and helpful. They asked if we needed any help a few times…read more During one encounter I actually needed assistance and the team member was more than happy to assist. This location has had a lot of hidden gems in the past. It's one of the smaller locations but always has good inventory.

The Nike Factory Store at the Pike used to be my favorite Nike store to go to because I felt like…read morethat store had better shoe selections. Luckily that has changed now. They have a good selection of shoes for every activity. And they are always affordable. Sometime the deal is just too good, I end up walking out with 2 pairs of shoes. Service: Always friendly. And after you're done browsing some shoes, you can go to Trader Joes to get some groceries, or grab a donut from Side Car. And yes I'm talking from experience. Lol. Parking: Huge parking lot. Always easy to find parking here. Will I be back? Yup! I actually went there today. So I'll see you in a couple months Nike Factory Store!

7/12/26 Time for new shoes !! My dogs are barkin'!! Lots of selection, great attentive customer…read moreservice (by Raymond) and prices are competitive. What I appreciate most is no hassle or pressure for buying into the membership. Hence the 5 stars. Raymond was very polite & made me feel comfortable by offering to try other makes/brands to see what will the best shoe fit. I ended up buying two pairs. I've purchased single pairs before & regretted not buying a second pair coz I liked the fit so much. Learnt that lesson well. Happy with this experience today

Update: After I left this review (that I also left on Google), Road Runner Sports asked me to email…read morethem. I did, and I was later told that the Torrance manager and team had "touched base" with me, which is inaccurate. The only interaction I had with the store after my purchase was when I returned the same day to try to return the shoes. No one from the store ever contacted me afterward to follow up or try to resolve the issue. Unfortunately, no resolution was offered. Still the worse experience I've ever had. AWFUL AWFUL AWFUL. ---- Road Runner Sports started as a promising experience but turned into one of the most frustrating customer service situations I've had. I came in to buy running shoes, and the initial process seemed great. The associate scanned my feet (which was actually pretty cool), had me try insoles, and brought out three shoe options that fit my profile. However, communication was difficult, he was mostly mumbling, and I had to repeatedly ask him to clarify what he was saying. When I decided on a pair of ASICS, he immediately tried to upsell the insoles (around $120), even though I had only tried the shoes with those insoles, not with the original ones. That felt a bit misleading. At checkout, he also pushed the VIP membership, saying it would give me 90 days to try the shoes and return them if needed, making it sound like that flexibility depended on being a member. We declined. When I got home and tried to run in the shoes, I couldn't even last 90 seconds, they just didn't work for me. We called the store (using the number listed online) and were told that as long as the shoes looked brand new, we could return them. That gave us confidence to go back. Unfortunately, the in-store experience during the return was completely different. The associate told us: * The shoes did not qualify as "brand new" * We could not get a refund to the original payment method unless we were members * The only option was a gift card Then, again, we were offered the membership as a solution. The inconsistency between what we were told on the phone and what happened in-store, combined with the repeated upselling, made this a very frustrating experience. What started as a helpful, professional fitting ended with unclear policies and poor communication.

Thank you, Auggie! ‍…read more Came in for some Raiders gear, and Auggie was super welcoming and knowledgeable! We bought some Raiders car emblems, and he was really helpful with tips on applying and caring for them so they stay on, even after a power wash. Super nice guy and great customer service! Thank you, Auggie! ‍

I had a great time here, they have just about every team's merch, not just local. There are plenty…read moreof options and if you are a sports fan they will definitely have something for you. The service there was nice and I even bought a shirt that was the wrong size and exchanged it with no problems. This store is a must stop when at the del amo mall.

I'm dealing with a gnarly case of plantar fasciitis and was worried I'd have to wear granny…read moresneakers. Tried several brands and liked the NB 860s that were recommended by my podiatrist. Trey was awesome. Knowledgeable and had a great personality. Oftentimes these days I feel like people seem disengaged from customer service. Having worked in customer service for a large part of my career, I appreciate people like Trey. I got a cute pair of sneaks that feel great and had a great experience.

This store receives high marks for all three metrics: service, selection, and value…read more Let's start with service. We came here right when it opened and was assisted immediately. I asked if they carried the 1080s in a size 7.5 in black. She asked if I wanted the regular width or wide version. I didn't know there were options, but having wider feet, I asked for the wide one. She left and returned with two pair of shoes in different widths. One regular and one extra wide. The extra wide one fit like a glove. She gave me time to try them on and walk around. She then came back to check up on me. The selection here is very good. I had scouted the 1080s in a specific color and size online and this store had them. In terms of value, I would also say I got a good deal on these shoes. Six months ago, on the website, these shoes were selling for $165. I got mine here for $100. Some final thoughts: The man at checkout was very nice. He did want us to provide an email for the receipt. Apparently if you lose your physical receipt, you can still return your shoes with the emailed receipt. I had no intention of returning the shoes so passed on providing the email, but this may be something for you to consider if you're not entirely sure those shoes you're buying are keepers. Also, please be aware that the shoes are organized on the walls by shoe models, not male or female.

I had a fantastic experience visiting Cap City at Del Amo. As soon as we walked into the store, we…read morewere warmly greeted by Danna. She immediately provided excellent customer service greeting us and informing us of their current promotion, "buy one, get one 20% off", which was greatly appreciated. The store, like their other locations, boasts an incredible selection and very uniformed pricing. I was able to pick up two highly sought-after New Era 59FIFTY fitted hats to add to the collection: *Chrome/Pink Los Angeles Dodgers "Heavenly City" Edition: Featuring the detailed 60th Anniversary side patch. The contrast between the chrome crown and pink accents is executed perfectly. *Chrome/Black Los Angeles Dodgers Edition: Featuring the unique Red Rose detailing alongside the historic 1981 World Series side patch. The design and embroidery quality on this piece are exceptional. Between the top-tier inventory, great deals, and Danna's proactive and friendly service, Cap City Del Amo is easily a premier destination for fitted hats. I highly recommend checking them out if you are looking for premium designs and a great shopping experience.

great selection good customer service Chris & danna are amazing ! aswell as obet very helpful and…read morehelped me choose a hat within minutes, thank you guys very much ! also would be nicer if hats were lower in price 74.99 for a hat ? trippin

I went to Nike to return a pair of T90 shoes I accidentally got in the wrong size. I ordered an 8,…read morebut honestly should've gone with an 8.5. There was a minor complication because they shipped my shoes without a receipt, but thankfully the young lady, Susie, was super helpful. Another gentleman stepped in too, and together they made the return process super easy. I ended up getting a completely different pair of shoes, these two pink/fuchsia sneakers that were absolutely adorable. Something about the two toe, sneaker was just super cool to me, and they were extremely comfortable. Definitely the better buy, to me. The store was really clean, really organized, and the customer service was a 10 out of 10. Definitely recommend.

I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

Today, a young man and I walked into your store together. He went left, and I went right. The staff…read moregreeted him immediately but not me. I initially thought perhaps I wasn't seen, but I assure you, I'm not easy to miss. When I realized what I was looking for was behind the register, I stood to the side waiting for assistance. Despite waiting patiently, not a single employee acknowledged me. I eventually decided I didn't want to spend my money somewhere I felt invisible. I left and went to Sports Treasures, where I was greeted right away and spent $160 there instead. I'm not sure if the lack of acknowledgment was because I'm a woman, but either way, the experience was disappointing and unacceptable. I strongly suggest retraining your team on customer service and inclusivity. Women enjoy sports too and we also have money to spend.

Great service by all of the staff. Store is clean and well organized. I recently visited to…read morepurchase World Series items and have gone back for holiday shopping. If you are looking for a great selection and friendly environment, this store is a must visit!

Great friendly service for all your sports needs including team outfits in any sport football…read morebasketball baseball tennis volleyball team uniforms Letterman jackets customization all your uniform needs .

This is our first year at TABB and we ordered from their shop...never again will we make that…read moremistake! We spent over $300 dollars on shirts and sweatshirts. We waited over a month and contacted the company and they said " oh yes, your order is ready, I guess our email didn't go through". So, we go there and pick up our stuff and I leave and realize they didn't put my sons name or number on 4 of the items(which I had to pay and extra $7 for each piece) so I had to go back and they said it would be ready the next day and that they would contact me, well they didn't, so my husband had to call them to check and sure enough they were ready! Surprise. I was not offered any money back Or a credit. They could have at least reimbursed me my $22 for shipping since I had to make 3 trips for their mistake!

It's Thursday night 7:00 pm, worked all day, came to store to find "Will Return at 7:30" Who does…read morethis??? Whilst waiting I've seen a number of potential prospects read the sign and leave. If it wasn't for a very dear friends Birthday tomorrow I'd leave too. It is now 7:33pm - I really hope someone shows

It's 11:05 and the store is still not open. If I was the owner I'd be pissed. You got customers…read morewalking away looking for other sport stores in area Loosing money $$$

Had the pleasure of meeting the store manager tonight Allen, in the Sunvalley mall. I saw 2…read moresweatshirts that I wanted but for some reason the website wouldn't work for my points. I asked him for assistance with the app and his response was he didn't have any issues! Unfortunately Allen lacks common sense, Good Cust service and overall communication to customers. I asked for the District Mgr name, Allen said he didn't know. So I'll be searching Google tomor when I have more time since I'm on my lunch break.

Don't recommend! Very unhelpful staff and were not willing to assist with purchase. Don't come hereread more