I want to start off by saying Shay absolutely earned the 5 stars for this review. I came in one…read morenight to pick up an order just a few minutes before closing, and the line was a bit longer than usual. As I finally got to be next in line, both associates were busy helping customers with in-store purchases. One customer at checkout decided she wasn't quite finished browsing, leaving the associate and me awkwardly waiting for several minutes. While I stood there, Shay came up front as she was about to clock out for the night. She noticed me standing there empty-handed and quickly realized I was probably there for a pickup. Without hesitation, she stepped in and kindly helped me herself. I truly appreciate Shay going above and beyond to assist me, especially when she was already off the clock. Her attentiveness, initiative, and willingness to step in where help was needed made a lasting impression. It's employees like Shay who make all the difference thank you for the excellent service!

Never any problems coming to this location. Everyone is super nice and friendly. They were having…read moretheir semi annual sale when I came so a ton of new and old scents were on sale!

Please send me the retail policy and procedures required / expected of your sales associates, I…read morehave questions I'd like answered. My son and I were in your Arden Mall store today in Sacramento. We decided it would be a good day to do some retail therapy. We were greeted as soon as we came into the store but were awkwardly followed around the entire time we were there. Your sales associate informed me this is something she has to do to "ensure us a good shopping experience." It was anything but a good shopping experience, my anxiety increased the entire time I was in the store and at one point we had to leave and come back once I was able to acknowledge and accept where my pain was coming from and not allow it to come off as full on anger, only because my son actually wanted to purchase items. I would have liked to as well but could not find it in myself to look around an deal with that degrading treatment. There is a fine line between extra helpfulness and OVERT MONITORING. I don't know if there is any cultural sensitivity training for your employees but if your goal is to ensure a good shopping experience, THERE NEEDS TO BE. There are unnecessary layers of stress imposed on African American families in this country due to constant external hostilities, stigmatizations, and all out bigoted behaviors. Being pursued/followed/stalked around a store is one of them.

So my story might be a slightly unique one as I had forgotten my white button up shirt for an event…read morethis weekend and I needed it for the next morning as I had forgotten to bring mine. Not only that I was coming in basically near closing time. Not only that but I was dressed in leather armor and a large leather cloak (don't ask) and had already been turned away from other stores as the mall was basically shutting down for the night. However that is when I walked into Armani Exchange. I was greeted by four amazing people who just helped take care of my need quickly, professionally, and even picked out a shirt that looked better on me than I thought could be possible. I mean considering my request was "I just want a white shirt and I don't care as long as it fits." Fast effortless and they did me a huge solid considering everyone else probably thought I was just a crazy person. So to Janida, Shavolla, Danielle, and Cassandra as the lovely and helpful women who helped me out and didn't turn me away at the door when so many others did you have my thanks!

Decided to visit this store after a very mediocre experience at the Folsom location. What a night…read moreand day difference. John the manager was extremely helpful. Helped me sort out my return and get some new clothes. You just don't see traditional salesmen like John anymore. Being in sales myself, this was a very refreshing experience. The selection here is great (although smaller than Folsom). If you're in between the two locations, I'll pick Elk Grove again hands down as long as this manager is leading the team.

I came in about 35 minutes before closing. When I waked inside a young woman at the counter…read morewelcomed me. I asked her that I wanted to get sized. She did say it can be done but it does cost $10. I said that's fine. She took some measurements then gave me some pants, they were a bit baggy. She ended up giving me two more to try one until I found a good fit. After that we walked to the checkout line and I paid the $10 then she gave me my measurement chart. If I wanted the coat to fit better it would need to be tailed and that would be a few weeks wait. They seem to have a nice sized section.

I accompanied my uncle on his shopping trip to DD's because he needed thermal wear. My uncle got…read morewhat he needed for winter wear, as a lot of the thermal wear is only eight bucks. This location has merchandise which I normally don't find at DD's, such as Wahl's Men's Clippers and Batman and Dragonballz action figures. According to a store associate, they get a shipment roughly four times a week. So, they never know what they're going to get. It's a good plan to do your Holiday Shopping here, as they carry a lot of brand name toys and electronics.

I had a very disappointing experience at DD's on Florin Road. While shopping for baby shower items,…read moreI was repeatedly approached by an employee who seemed focused on me throughout my visit. After I declined a shopping basket, she approached me again, insisted that I place the store's wicker basket inside a shopping basket, and then dumped my items into the basket without my permission in front of other customers. The interaction was embarrassing and made me feel singled out and treated with suspicion rather than as a customer. As a Black woman, the repeated scrutiny left me feeling racially profiled and unwelcome. What made the situation even more frustrating was that when I later called the store to obtain the employee's name or ID number so I could accurately report the incident to corporate, the employee refused to provide her name or identifying information. Customers deserve to be treated with dignity, respect, and professionalism. Unfortunately, that was not my experience, and I hope management thoroughly reviews this matter.

The smell in this store is probably what heaven smells like. The racks of shoe looks like a wheat…read morefield inn the middle of July its just so much brown boots. I loved it. A few employees approached me asking me if I needed help. I had a few questions and the employee helped me out to the best of his knowledge. The boots they have are top notch leather and different brands. I got a good deal on some Ariats for 200 bucks. Compared to the Red wings store this place was a better deal. Boots were comfortable and looked great, only thing i didnt like was the fact that the boots you get wont come in a box. You do have 30 days to return or exchange them if they dont feel comfortable while your out in the work field.

Stopped by on a Saturday around 4 PM. The parking lot was pretty crazy, but surprisingly the store…read moreitself wasn't very busy. I was just browsing and killing some time before heading out of town, but I ended up finding a really cute jacket on the clearance rack. It was still a little pricey, but the quality is great and it's something that will last me a long time, so definitely worth it. The only downside was the lack of cell service in the store. I was trying to check my app to see if I had any points or coupons, but my phone went into SOS mode. An employee mentioned that it happens to everyone there and they don't know why. It was pretty frustrating because I wanted to check my email and the app for coupons before checking out. The funny part was the minute we walked out of the store, my cell service started working again. Overall, I found a great jacket and had a good experience, I just wish the cell service worked inside the store!

Always like going to Spencers to find unique gifts for people through the years. Surprised and…read morehappy to see this store while driving through the parking lot. Stopped in. The lady up front was very nice and helpful. Fun looking at the ugly off color Holiday sweaters. They were a bit pricey for my budget. They didn't have anything that caught my eye. Note to parents there are very adult things in here so proceed with caution and enjoy!

It's typical like the other SPENCER'S I've been to at the mall. This one in particular is pretty…read moreimpressive. The cool clothing and novelty themes. Yes there are parental discretion items in the store that parents should take caution over their children. I imagine its a great place to buy things for a bachelor or bachelorette party. I like going in here like after Christmas to get items on clearance. I bought a Christmas hat that reminded people of WHOVILLE by Dr. Seuss. Everyone at work enjoyed it and asked me where I got it. Of course I said, "SPENCER'S". Yes if you want something different or something eye catching, youre bound to find something here.

Found what I needed: acetone and nail files. Moderate pricing, very friendly helpful and…read moreprofessional staff members.

My son asked his friend to dye his hair. She gave him a list of supplies to pick up from Sally's…read more The store was well-organized. Lily greeted us upon arrival. She found everything on the list and made additional recommendations. So grateful for her. She turned a potential scavenger hunt into a quick trip to the store. We highly recommend Sally Beauty!

I bought three pairs of shoes in 2023 and they were all flip flops. I haven't bought shoes in…read moreperson for years but ordered online. I felt it was time to go back to brick and mortar for my first big shoe shopping foray in quite a while. I brought my Dad who needed new shoes also with me. This location is right on the corner of Bruceville and Laguna in Elk Grove in the large shopping center anchored by Target. There is ample parking and you can locate the store by a large noodle restaurant and a Ross. It had been years since I had gone to a DSW and this location was a big upgrade from the one I'd been to in Reno, NV. It's less of a warehouse and more like a really huge self-serve shoe store. They even have carpet, soft lighting, and ample seating to try on your choices. A big switch from the concrete floor and warehouse lighting of the store I'd visited years ago. Once I got Dad settled, I went to the women's area. There were so many shoes, and a nice size range for most choices. There is also a lot of discounts with price points from high 20's to mid 100's. The store was very well organized, and has a large kids' section. I tried on some flats and then on a whim tried on some suede Doc Martens that I loved. Don't be alarmed, the higher priced shoes are only one in the box in the store floor and an associate will need to get you the matching pair in the storeroom. As I told you, it's been years since I've been in a shoe store so I needed to get with the program! The purchase itself went smoothly and I received a 20% discount for joining DSW rewards. The lady who helped me was very efficient, pleasant, and helpful. They have a 90 day return policy if the shoes are in their original box and are only worn indoors. They also have an order online/store pickup option. Turns out my Dad found two pairs and now has a great pair of high-tops and Adidas slides. My shoes felt great from the get-go and I even wore them in Costco without issue. These will definitely be staying with me!

With all of the pressure for kids (and some adults) to have the newest gadgets and a shoe…read morecollection that resembles Foot Locker, I'm so thankful that my son appreciates the value of "regular" things. Regular including a comfortable pair of New Balances or Converses. Therefore, I often bring him to this location so that he can select two or three pairs of shoes that fit his style. Since we shop here often, I use my VIP Rewards points when making purchases (I highly recommend signing up for their rewards program). Utilizing the VIP rewards program, three pairs of shoes for him often equal or are less than a single pair of shoes for me (yes I am a little fancy - please don't judge me)! Since I occasionally dress up for work, I have landed some really good deals on Cole Haan dress shoes. If they are not available at this location, I usually order them online, save on shipping by opting for the store pick up option, and retrieve them in a matter of days from this location...easy! Staff are consistently helpful and willing to assist with finding alternatives if your desired shoe(s) are out of stock. I recommend checking out this store if you're looking to buy name brand shoes at a discount!