I went in and had no clue what I needed, Arnold came along and made me feel so comfortable asking…read morequestions since I felt clueless. He was very knowledgeable and very kind when it came to explaining things. I must say customer service is definitely his strong suite. Thanks again!!

The rep at this store refused to install my parent's battery. They drove a 2105 Chevy equinox. He…read moretold them it's to confusing

Austin the manager and his staff are extremely helpful and compassionate about taking care of their…read morecustomers. I purchase a oil filter housing unit from them a year ago with a lifetime warranty and in the urgency of needing it replaced had to purchase another oil filter housing unit closer to the dealership to have it installed right away. Austin could have been pushy and denied me getting my money for the used part however he worked with me and honoured getting my money back with my year old receipt and gained a life long customer for his great customer service.

Great people always super helpful I have a business account there and Daniel is always on top of it…read moregreat job guys Bradley transportation

My husband made his purchase from Sanderson and he was pleased with Sales and Finance. He was…read moredefinitely impressed with how well the team worked together in the service department to get customers in and out. There were a few things he needed updated and Leon handled everything within a timely manner. Thanks for a wonderful service experience. One thing that was noticed and does need addressed especially for new customers is better signage to direct customers to the service department since there's more than one (cars and one for heavy trucks ).

I went to buy a part (Tail Light lens) from Sanderson FORD, after 15 minutes of driving around the…read morecomplex and confusing dealership finally I found the parts dept. 4 young latinos behind the counter 3 guys were checking a map online, 1 girl responded , I told her I like to buy a part , she immediately responded that I have to open an account before they can sell me anythings,when I said why, I don't want to open an account all I want just a simple purchase of basic part,then she said let me ask my manager and the manager was one of those young guys,they ignored her at least for good 3 to 4 minutes, then he rudely responded, I will sell to you but there won't be any refund or warranty as soon as I leave the door, I went and complained to the manager at sals dept. and he said he will look in to it without offering if I still want the part. I left and I purchased the part from another dealer. This company has made every things convenient for themselves rather than for their customers. basically they bully their customers. I won't buy anythings from them and do not recommend them to any one. The only way we can change their business model is to go elsewhere where they value and respect their customers.There are hundreds of dealerships in the valley. I hope this was helpful for doing business with them.

After talking to Ryan on the phone for less than 5 minutes I realize that he was a professional and…read moremost of all a Gentleman. Ryan explained that he had the tires we needed in stock and would be able to have them installed by the end of the work day. After taking the car over there i walked over to him and before I could introduce myself he said, In a very pleasant manner, you must be Michael. It such a pleasure doing business with such young professional gentleman with manners.

I should have read the reviews before coming to this location :(…read more I made an appointment and waited in line when I got here, and I have my kids with me. After standing in line for almost 20 minutes I'm next but the employee Sebastian yells at the line, "who's here to pick up" everyone behind me says they are. Guess who gets help before me? All of them. Again I had an appointment and I had already been here today, I just need a patch for a screw that's already marked on my tire. Instead of taking two seconds to ask me what I needed, he made me wait even longer then once he was done he grabbed another employee to help me. I got all new tires at another discount recently, just going to go back to that location next time. Corporate clearly needs to help this location, avoid until then. I'm sitting here after being here almost an hour staring at my untouched car, listening to the employees yelling "f***" clearly from the car bays with my kids.

I tried taking a water pump back within 20 days, it would not flow enough water for me , but they…read moresaid it fine they would not refund my money. so I'm stuck with a piece of shit that barely flows water. i'd recommend buying from camping world or someplace that will refund your money back when something doesn't work.

I did not make it to my usual propane refill place near downtown before they closed for the day but…read morewas in State Trailer's neck of the woods. Least expensive propane refill station Ive found in the valley! Great customer service! I may have to make the drive out every time i need to refill our tanks!

I travel half the year so end up at different Subaru Dealers for Service. Glenn Craney is my new…read morefavorite Service Manager. Competent, professional and a very welcoming, friendly personality. I always enjoy the Subaru waiting areas, but Surprise had a big surprise! A massive window in the waiting lounge with a full view to the shop floor! My pup and I saw our Outback up on the lift. We watched the techs perform the services. We watched Karen, one of the tech, team do the walk and talk inspection video, which gets forwarded to me! A favorite feature of Subaru Dealership Service. This is my third Outback. I tow a 16' Scamp. I left the dealership confident in my ride.

A-1 Customer service at both the service department and front desk…read more The team was very detailed and the service manager came out to setup my service, called when it was done and walked me through what was found on my Outback. I'll do all my business with this particular dealer.

Irving and his team put customer service above profit. They never upsell me and are honest about…read morewhat needs to be done and what can wait. Just today the scrape plate on the bottom of the car fell off and they reattached it without even charging me.

Unfortunately, even though I've called Bell Tire and Auto my mechanic shop for years now, I'm done…read morewith them. While the owner, Dave, is still there, I don't think he really runs the place anymore and lets all these new people he hired run it. And it's so obvious that they're not doing a good job. It's like a different mechanic shop now, same name. They don't communicate amongst eachother and the new guy behind the counter has lousy bedside manner. When I brought it in recently, they broke the driver's seat and was hoping I wouldn't notice, I guess. I've also noticed lately that there's new scratch marks in certain areas inside my car and the bottom part of my leather steering wheel is frayed and peeling. How does that even happen on the bottom part? I've noticed other things too over the last few months or year or so since Dave let Irvy run the show. I also have to repeat myself over and over again. I told Irvy probably five times that the inside of my trunk is coming loose. And they keep forgetting about it and I got the deer in the headlights look from the guy behind the counter when I mentioned it again this morning! Anyway, I brought my car back in today so they could fix the seat they broke and another issue that they were waiting on parts for. Irvy told me to bring it in this morning and that someone would give me a ride home, no problem. I was supposed to be working in the office today and my manager let me work from home so I could get my vehicle taken care of since Bell Tire is no longer open on Saturdays. And I get there and am sitting there for over an hour while I'm supposed to be on the clock at work. And when I asked the guy at the front desk what's going on, all he could say was there was nobody there to give me a ride. So I just took the keys back and drove off. Maybe there's another mechanic shop that actually wants my business. Quick update (7/25/2026): I had just paid Bell Tire and Auto over $1,000 to fix an issue with not being able to fill up my gas tank. Well, I just went to get gas yesterday and the issue is back! Stay away from these people!

In the middle of a 112º Phoenix day the week of July 4th ....my AC finally went out on my 2012 Kia…read moreForte5. Came back to the expertise of Trevor Hodge (who got me in the next day!) and his crew to get a new AC system, plus a scheduled 3-point fuel system clean up/flush, new spark plugs, radiator flush, oil change, engine air filter, and they even pulled a superficial nail head out of a tire. Was it all cheap? Nope. Was it all worth it? Yep. As usual, the prices at this dealership, IMO, are fair if not slightly lower than most Kia dealerships in the area. My biggest plus for this location? HONESTY and SKILL. I know from experience that Trevor and his team will never tell me I need something that I don't, or make out that something is an "emergency" when it is not. Now, the AC is blowing strong and cold again, I'm getting better gas mileage, and know that my car won't overheat in this extreme weather. Peace of mind for our cars is hard to find and even harder to keep. If that's what you're looking for with your Kia, this might just be your favorite dealership.

They use remanufactured (used) parts for warranty and service repairs. The nearby Kia dealer uses…read moreonly OEM parts. Spent 4 hours in noisy area attempting to buy a new 2026 Sportage. Could not get a clear OTD price. My wife and I left very fatigued. Would not match nearby Kia dealer's price until the next day after I had already purchased the identical Sportage at the other dealer.. Each time I contacted them I got a different sales person and had to start everything all over in a week long . I had purchased two Kias from them in the past 15 years.