I was in the fitting room and called for help 10 times when people were there and they ignored me they finally said "do you need a sizing?" and I said no so they left again :(( really turned me off of shopping at VS read more

I'm not a big fan of shopping...I know, I know who doesn't like shopping? Um that would be me...unless of course its online and/or Costco! Unfortunately, I don't have much patience for sifting through racks, trying on things and realizing ugh...um, major NO! Fortunately, Sophia made my shopping experience seamless! Within 5 minutes of walking in, she offered her assistance and listened to what I was looking for. First, she took my measurements and then did all the sifting through the racks, went thru the drawers and quickly retrieved the styles sets I mentioned and provided alternatives on styles that were not available. Friendly, efficient, and true professional After spending some major $$$ and making automatic "VS silver card member" status I was outta there in 50mins! Thank you Sophia for being my shopping concierge! ***5 stars goes to Sophia** but minus a star for a (never fail) slow checkout...either not opening more stations (especially, when pushing customers to open a VS account) or failing to notice its 15 customer deep. 20 mins of being in the store was standing in line.Ugh read more

Victoria's Secret & PINK - Returns - Lingerie Near Me - San Mateo, California

The customer service here is great. I went in 10 minutes before closing and the ladies measured me and got me the right bra without complaint. read more

Thank you Victoria for all your help today. Victoria went above and beyond customer service. She helped me find exactly what I wanted and some. She was very helpful and absolutely genuinely kind. Thank you Definitely worth giving recognition to! read more

I'm boycotting VC forever. There's nothing swxy about men in women's lingerie, in my opinion, even if they're made up to look like women. When I wear lingerie, I don't want to be associating how I feel with the thought of men in lingerie. I can't believe this company that helped us women feel sexy would have men in their fashion show. I support people doing and wearing whatever they want in the privacy of their own homes -- go for it, as long as you're not harming someone else. But these male models is just too "woke" for me. Yuck! read more

Love this store! Great organization workers are friendly and they actually always have all the sizes for me! Hubs and I came yesterday and I was able to get quite a big haul! read more

If 0 stars could be possible to leave I would, and honestly I'm never shopping at any VS again. Workers were nowhere to be seen and when asked for help she told me to "just look around" when I already did and that's the whole point I asked her to search for it as I didn't find the panties myself. Long wait when asked for a dressing room. Big line at the register with only one lady working very slowly, two others were near her but just talking to each other. Horrible return process, forced to buy an additional item for the price to go way beyond the returned item, when I purposely tried to go under and make the return supposedly easier. Such a waste of my time, not only those problems but the store was a mess, unable to find anything. read more

The manager Victoria was super helpful and amazing at customer service, made our stressful Black Friday shopping into a fun experience. Will definitely come back to this location, Thanks Victoria!! read more

This place has really gone downhill , which is crazy because the whole store looks brand new. Every time I go in (I live up the street) I can never ask any employee anything they are always talking to each other telling long stories I can even interrupt. At the cash register it's always the same story 4 -5 girls talking , one girl talking and checking out a customer . Since I have a CC I really wish I could keep shopping at this location . :/ read more

It's a shame that I have to write this review. I don't want to sound entitled in any shape or form because I know that retail is hard (specially with covid and an increase of entitlement for some odd reason). All I need to say is that I'm really scared of this store. I loved shopping here. It was one of my top stores that I visit. But something happened on my last trip to this location. I was harassed by other customers while staff watched. I was in line to purchase my stuff and two women cut me in line (I was on edge and speechless because of social anxiety and being out numbered). They were slightly aggressive towards me. I tried to get attention of the staff but my efforts were sadly ignored. Later, these women waited at the counter and decided to grab more items. Instead of going around, minding social distancing, and others' personal space. They shoved me multiple times to grab their things. This was in front of the staff, other costumers, and the manager (yes they glanced my way). A staff member offered the people behind me to check out even though I was visibly distressed, shaken, and next in line. I felt (and still feel) helpless, with no one to hear me out or to lend a hand during the very distressing moment. There were many moments where they could've help defuse the situation. Main message of this post: Please, be kind and mindful while shopping. Always remember that your not above other customers ( a line is a line, everyone should wait their turn). And if you have young ones who frequent here, make sure they are in a secure group or under supervision. Because I don't trust the staff to help your teens if they were to get in an unfortunate altercation. Stay safe. read more

I remember this place (like the whole mall) was fantastic place to be on Friday or Saturday. Now it just another depressing mall with a bunch of ppl with zero etiquette of not knowing how to walk in a straight line. Zigzagging all over the place. Now you are wondering what does it have to do with this place. Well...those same ppl with no etiquette are also the very same that work here. I remember once upon a time Victoria's Secret was a classy place with their employees friendly and watch the customers with care. Now it's like a dead place with employees looking a bit out of their prime. Talking with customers is great but Jesus! Ten minutes of the same yada yada blah blah blah. I love that she not once look up to see I been standing there. Staring at them and thank myself for I don't have any place to be at. The nerve of asking me.."are you ready?" No I am not ready....DUH! I am just standing here with bags,bra and underwear for my own freakin health since I thought this is a place I want to stand and listened to some mediocre dumb ass conversation. She then proceed to asked if I need a bag? I literally just nod and nod and nod my head. I can not wait to get the hell out of here. The sales is fantastic in price and the value is the same as always but their service gone down hill and definitely not worth it to shop here. Order on line will be my best bet but who knew I was going to be at the mall to waste time like a teenager with no job. I will from now on staying the hell away from here. read more

For decades, I have been a patron, easily spending thousands over the years. Today, I brought my elderly mother in law to help her shop for a "luxury" bra. I wanted he to have the kind customer service I experienced in years passed. We were met with only rude young girls who were interruptive, careless and just downright disrespectful. Do better VS. This is a disgrace to what the brand used to be. Demand better from your employees or continue to watch your patrons evaporate. read more

I bought a strapless bra from the Great Mall in Milpitas but this is my local VS. Came back to return it as it was supremely uncomfortable. The manager - who unmistakably has the "can I speak to a manager" bob haircut - told me I may need to go back ALL THE WAY to Milipitas to return the item. I don't appreciate being told that when all the information she had was there - tag was in the bag, I provided my card and the receipt. I understand returns are frustrating. I worked in retail. But what I don't appreciate is being treated like I'm an inconvenience. The lady ended up successfully returning the item and just walking away. This store is crumbling under its lack of proper customer service. In the past I've been fitted quite wrongly and took recommendations on lingerie that either had a short lifespan or was ill fitting. Don't waste your time. read more

No help, this place used to mean luxury items and service and now you're paying way too much for cheap materials and no customer service.

Today i was helped by Elizabeth" who was kind and patient . And again by LIZ" who was fun and alive. Both ladies helped me find exactly what i needed . Even tho some times this location has limited sizes i give 5 stars to these ladies for knowing there stuff and being nothing but attitude free. Kudos ladies read more

I'm not sure why people don't like this Victoria's Secret store. Hubby and I strolled in after dinner at the Cheesecake Factory looking for my Christmas presents (yes, I pick out many of my own). The girl who helped us out rocked!!! She knew where everything was and tried to find things that would flatter this old girl and keep Hubby happy. She was totally professional and really helpful. Thanks to this Vicky's, Christmas will be very merry in our house. TIP: They always have great underwear specials. read more

Seems to be a lot of hating on this place and I simply can't understand why? The store is pretty well stocked and the staff really helpful and know their stuff. Former fatty here I thought finding nice lingerie would be easier now but no. Every store I have tried has failed me until VS. Downside to loosing weight = Lady lumps going buh bye too *sad face* so for the last year I have been on a desperate search for a decent multi way that also gave a little 'ooomph' that would go with any the dozens of dresses I have in my closet (strapless, halterneck ect). The sales girl in this store that helped me (so sorry, I forgot the assistants name... began with a V) was so helpful and sorted me out with the PERFECT one yesterday and was so patient while I tried on the many she brought to me to try on. I must have been in there about 45 minutes. Their underwear selection is pretty good too. I usually find stores have two sorts of underwear on completely different ends of the scale - unflattering Granny panty or see through lace bum flossing 'come get me' type. Neither of which are all that appealing and I'm sure the majority of women will agree with me here when I say I want something in between the two. I want something a little cute / sexy whilst also being comfortable. Because honestly there really is nothing comfortable about having a piece of lace separate your a$$ cheeks. (Sorry lads, it's true!). But anyway.. VS manage to combine the two and they have some great deals on them as well (3 for $30 / 4 for $28 ect). They also do Sleepwear, Swimwear (seasonal) and their iconic 'Pink' line of Sweats & Hoodies along with Beauty items (Fragrances and Lotions ect). Plus they regularly have deals on when if you spend a certain amount you get a free item. I just got one of their Limited edition Fashion Show T Shirts worth $45. Woohoo. I now love this store and more importantly it's also a store Hubby is happy to come shopping in with me. Happy Days. read more

There were 5 people ahead of me. Two cashiers are working. When I get to the lady so she can help me, she says the other cashier will help you. The customer is buying ten items. The cashier cannot take off the sensors. All she had to do was finish the line so I can leave the store. read more

Victoria's Secret & PINK - Mists and lotions. - Lingerie Near Me - San Mateo, California

I can summarize basically all of the reviews that have ever been posted about this store: UNDERSTAFFED. that's it. Management: this is YOUR fault. The employees are doing their best but they're just understaffed and there are too many customers (relative to employees) for them to do a good job. But you don't care. The store is still turning a profit and apparently you don't read Yelp. read more

I had a gift card from my bridal shower... and honestly, I don't have a single bra (if you exclude my sports bras) that fits me well or that is comfortable. I wandered into VS on a Saturday. It was a little crowded and I stumbled around the store like a stunned animal. Long, long, long ago I worked at Nordstrom in Palo Alto, home to a company pace setter in lingerie. I have been meaning to be fitted since then, and have never gotten around to it. But I did know that the concept of 'being fitted' existed. Karen, the store manager, and I made eye contact. I said "help," and she measured, and sent me off to the fitting room to find Daja. Daja took over from there, and it was magic. Measured, fitted, given options to try on. Voila! I found 4 styles that were comfortable, one was the best in terms of fit and comfort. I also found the ultimate oxymoron: a comfortable strapless bra. I will definitely be back, and I highly recommend being fitted to find out what styles work best for your body. "Pro-tips": going in for a fitting? Just head to the fitting room, they'll get you everything you need from there. Like sales and deals? Nude, Black, White never go on sale (unless there has been a re-design), but seasonal colors do go on sale. read more

The young women who helped my younger with her first bra fitting were delightful. We wound up buying one and ordering one. The ordered bra arrived very promptly with no shipping fees. Very nice. read more

Nightmare! The checkout woman was so horrible !!! She was very degrading and mean and asked for a way more personal information than I needed to pay my bill... When I ask her name she wouldn't give it. I had the upmost most horrible experience out of all of these .....stores it was so bad I don't even want to return to this mall She had to call her manager in order to get her name . I still need to call the credit card company to see if my check and payment was actually applied to my bill or she pocketed it I guarantee I will never return to the store. read more

Crisp merchandising, clean in both Pink and Victorias secret side. Managers super friendly with a HIGH level of attention and customer service read more

Victoria's Secret & PINK - Background of store, very cool!!!! - Lingerie Near Me - San Mateo, California

Made me wait in line as a pregnant lady and I'll I wanted to do was make a return. I'm pretty sure every other store everywhere is letting pregnant lady's come in and not have to wait in line. Great customer service. The lady was super rude about it also. read more

Nice underwear. Their stuff's usually of pretty good quality and great fit. I enjoy their occasional freebie deals. Hard to fine stuff in the store. Everything's something "angel". read more

Management needs to rethink on the type of sales people they are hiring! My grandma was visiting from Colombia last week, and she is a big fan of Victoria's Secret and other brands at The Hillsdale Mall. So I decided to drop her off the mall to go shopping​! She was with my grandpa who speaks little English, but they both understand it. When they asked for someone to help them, the Lady who first came and gave her name was Denise, but then because they needed help in Spanish Denise referred​ them to a younger lady, I believe her name is Angela, this lady Angela started to help them in Spanish, but acted as if she was being forced to do so! Then my grandma asked for a specific panty and Angela told her they didn't have it, then my grandma asked for something similar, then the lady told her, in a very rude way "there" pointing the other room, with her finger... like telling her to ​go do it on her own, or in a "leave me alone" tone! My grandma kept on asking where so Angela simply refused to keep helping her, ignored her and just walk away. My grandma felt like she didn't need​ to be treated this way, especially​ when I've been a reward/credit​ Angel VIP card member forever, and she's never had this problem in any other store for speaking Spanish with Spanish​ speaker associates. I'm not sure what kind of culture or work ethics Victoria's Secret has, but if they are going to be this disrespectful​ with the Latin Community WHILE being Latin​ and brown skin, then I would rethink the type of upper-level​ managing I'm having on my stores. Do they don't train them on colorism and racism? I'm leaving this bad review so the managers can take action and talk about these​ issues. The Lady Denise was a little helpful​ but did not say anything to her coworker Angela (maybe because she is not a manager), but, are they just going to ignore this and just let it keep happening? She also seemed like she tried to help, but she got frustrated​ and went and get another Spanish​ speaker sales person who finally was able to help my grandma, the new salesperson​ a petite girl was kind, patient​ and way nicer with my grandparents, but we didn't get her name. ANGELA: PLEASE KNOW THAT, THIS IS A CUSTOMER SERVICE/RETAIL JOB, YOUR JOB IS TO: HELP/SERVE(SERVICE) PEOPLE(CUSTOMERS)! YOUR JOB IS NOT TO GIVE NEGATIVE AND SUPER RUDE ATTITUDE TO CUSTOMERS THAT NEED HELP (THAT IS LITERALLY​ THE OPPOSITE OF WHAT YOU ARE SUPPOSED TO DO)! Also, I ask yourself this question: How would you feel if someone was​ treating your Mom or Grandma or anyone in your family with such a horrible rude and condescending​ attitude just because they don't speak English and they need some help? I guess they've raised you in a way to be "ok" with that... My grandma ended up buying 3 full-priced​ bras and 3 Matching panties, so she was able to find the product she was looking for, after being told "they did not have it" or being told,​ " just check there". read more

This place can do better with respect to customer service. No one helps you at the store and you have to keep grabbing people in charge to help you. The quality of store maintenance can also be improved. I had purchased merchandise worth $75 and when I claimed my free slippers, I was charged 10 bucks for them. The cashier said that it is a part of 'online tax' and when I tried talking to customer service online, I was told to go back to the store. Overall a disappointing experience, avoid that store if possible, visit some other VS outlet. read more

Ok this is an "addicting" place for me:)))) I visit the store at least once every 2 months. I basically love everything about Victoria's secret...but just let's talk about this store located in Hillsdale mall. Ok, the layout is elegant and classy, the store is perfectly clean and well organized. The girls are helpful and nice, they make you feel at home and don't push you to buy more and more ( in my case they definitely don't need to encourage me to spend...if I only could I bought the entire store :)))))) It totally remains a joyful experience to me! read more

Victoria's Secret & PINK - I love it!!!!! - Lingerie Near Me - San Mateo, California

I came here 3-4 months ago and the cashier was just very rude to my inquiries like she thought she was all that. I wasn't done talking yet and she would interrupt me like she knew everything. She answered my question in a very rude way that I had to look for the store manager Rachel to tell her of this cashier employee. I don't think she wanted to be there to work. I said I wouldn't be back but then again I did as it just happened that we were at Hillsdale and they had a sale weeks ago, so I went in and gave them another chance. Sales people on the floor were pleasant and ready to help, but when I got to the cashier, another unhappy employee ringing my stuff. Just said hi just for the sake of it, no eye contact and smile. She packed my stuff and I noticed that she didn't give me a free blanket so I inquired about it. She took one next to her and put it in the bag. Didn't say nothing... No thank you just gave me the bag. I wonder why they are not happy with their jobs here. Today, we stopped by again to give them their last chance. I tried to return something and the lady who helped me was just rude. Didn't greet me with a smile, no hi or hello just straight to the point and asked why I was returning the stuff. She was just frowning the whole time and talked to me like she didn't want to be there. I won't be back to this store. This store is full of unhappy and rude employees especially the people at the cashier. I will just give my business somewhere else. read more

Hey WTF people, what's so bad about this VS? Have you been to the one at Tanforan? COme on. This VS is perfectly fine. It's got a great selection of chonies and unmentionables and little lacy frillies. The beauty department has all the usual stuff. Service is attentive & friendly. Everything is clean and organized. And they carry all the other stuff that men don't need to know anything about, like stick-on bras, pasties, spanx, etc. I much prefer this VS to the crappy Tanforan one....as well as the big crowded one in Union Square. read more

Panties are hot commodities, hence the need for the Victoria Secret's "Secret Service"...they're hot on the job, protecting the Brazilian cut from being assassinated by an Angel's thong. You'll spot them when you go into any Victoria's Secret: double breasted (haha) black suits, sleeked back hair, power pumps, and radio head pieces for relaying important panty bulletins. Despite the smart, professional attire, and fancy radio transmitters, the V.S.S.S. secret is: they provide no service. *Do you have this color in this size: (not using radio to check):* "All our stock is out" *Which bra's come in size (information retracted by Kara D.'s Secret Service)?* "We don't really carry very many styles in that size." Holy Demi-Cup! It's not like I'm a 38FF or a 30AA! Isn't this a store that specializes in bras and panties??? My favorite part, however, is the roped off line to the register. This VS has two register counters with at least 6 registers. Yet, they never open more than one register at a time. Meanwhile, the Panty Patrol is securing the other areas of the store and making you wait 20 minutes to be rung up. Numerous times, in frustration, I have gotten out of line, thrown my panties back into the bin, and weeped because of the waste of time... ....yet I keep coming back...it's something about the "secret", but really V.S.S.S, you have done me wrong too many times...I will now order from the catalog even though your fastest mail service is parcel post routed through Siberia. read more

Thank you! No, really, thank you, VS Hillsdale. Thank you for breaking my bad habit of VS bras. I've always known they are poor quality and overpriced, but it's just so easy to shop there - no foraging through department stores - just bras and panties. With the experience I had with your salespeople - and manager! - this past Monday, I frankly don't care how lazy I can be by shopping at a store that sells only undergarments. It was so bad, in fact, that I actually called corporate. And you know what? They were appalled at your behavior as well. They sent me a $45 gift certificate to make up for it. So I'll be using this free money at your store, but I promise, that will be the last time I shop at Victoria's Secret. read more

So I'm going to Brasil soon and I'm getting gifts for my friend and his family. What to get for his wife? Well I know when my female Brasil colleagues come to the US they always go to VS to get lingerie and lotion. So why not? Okay I mean, no I won't be getting any lingerie for my friend's wife, but lotion sounds easy enough. I walk into the local mall VS and wow, I'm overwhelmed. Tons of lotions, sprays, and every sort of thing in there, a whole section dedicated to that type of stuff. I tell the lady what I want and she is very helpful. We walk around and she opens every bottle for me to smell, telling me the customer favorites, her favorite, etc. Its 3 for $24 or 6 for $30. Is that a trick? Who wouldn't spring another six bucks for twice the lotion? Thanks to the lady's good service I didn't have to run out of the store screaming then later beg my sis-in-law to buy that stuff for me. read more

I am a loyal Victoria's secret shopper and have been shopping there for years. Never had I had a bad experience at any store, especially in customer service. Today, I went in to the Hillsadale mall with a friend who was redeeming her VS secret gift card and was appalled and humiliated at the way I was accused of stealing a hat from their store. Jessica a salesperson with long black hair went up to me when I was at the register with my friend and in front of many customers claimed that I stole a hat that I brought into the dressing room, when in fact she was not even working at the dressing room and I did not bring anything in to the dressing room. I was just going with my friend to see if a particular shirt fit her. She loudly accused me of theft in front of at LEAST 6 other customers standing behind us in line. When I said No , she asked if I was sure that I didn't steal. At that point I was completley humiliated and furious at such an accusation towards me, so I showed her my bag and left the store. I left the store knowing that because of this particular case I would never be shopping at VS again, especially at this location due to horrible customer service and accusations without any evidence. I, myself work in customer service and know that this kind of behavior is beyond unnacceptable and can truly leave a horrible reputation on the company. I understand the need for loss prevention at most stores, but accusing someone of theft with no basis is intolerable and RUDE! If she really was that suspicious of me, she should have pulled me aside and asked me in private, or checked security cameras before accusing me. This would have prevented the utter humiliation I felt. Therefore, I plan to contact corporate letting them know of this situation and I will never be coming back here again and I am sure as soon as I let my friends and family know about this case they will not be shopping here either. read more

Customer service is just consistently awful. One teeny example: me: (pointing to dark red lace and satin bra with under-wire) "Do you have this bra without padding?" VS girl: "yes!" (starts to walk to the other side of the store, I follow.) VS girl: "Here it is!" (shows me a grey flannel bra with no under-wire.) me: (staring) "What part of that bra matches the bra I showed you?" VS girl: "ummm" I think Victoria's Secrets shelf life was about to be up before this visit, but it cemented me, I'm done with this store. ****EDIT!**** After posting this, I got a yelp message from "K.D." (http://www.yelp.com/user_details?userid=uw-i00nFApBvY23BfmhISQ) K.D., on behalf of Victoria's Secret, wants everyone to know the following: "Bra without padding....you must have huge boobs!!! VS is a fashion industry...we don't provide for the 60% of obese people. And bras without padding are all the granny bras. Suck it up and don't complain because your style and choice of underwear is actually conservative rather than sexy. You're not done with the store...the store is done with you." It's a pity K.D. didn't realize my review had to do with the bad service that Victoria's Secret provides rather than obesity, granny, and huge boobs. But hey, K.D. isn't the first person to attempt a personal attack when their "fashion industry" is questioned. How charming. read more

I WOULD RATHER GO ONLINE!!!! This place was SOO RUDE!!!! I came to return my Christmas present because it was too big. Pretty standard in retail... I know because I worked Nordstroms, one of the best and most unforgiving retail stores of them all..... Not only did I get sighs and eye rolling at the inconvenience of them having to call 2 stores (it's called your JOB!), but the lady at the cash register TOOK A FULL 5 MINUTES TO ACKNOWLEDGE MY PRESENCE. The only reason she did help me after 5 minutes of her looking at me and looking away as I looked around me and there was no one else in line, as she did nothing.... was because I approached the counter and she could not ignore me now. I make sure to recognize good service because I am still in customer service field, but this was deplorable!!!! I went from wanting to spend $50 on top of a $50 exchange to going home with the whole $109 and saying NEVER AGAIN!!!! I suggest driving the extra miles to ANYWHERE ELSE!!!! PS: if there were 0 stars, I would have put that. read more

I only come to this Victoria's Secret because it's so close to my house. Anytime I ask for help; I usually get sub par customer service. And if I don't ask for help I get bugged when I want to search for my bras & panties in peace. However, this store is better than the Tanforan & Serramonte locations. I've noticed the new Vintage Victoria line for the past few weeks. I've been searching for one of the bras I saw online at the Valley Fair location but no luck. It's the new demi bra from that line; I know that they've had the push-up bra in all the stores for awhile. I called the store to see if they had it in my size either color & to put it on hold; the girl who answered the phone said they did. So, I went down there later today, and of course....it was the two push up bras that I had already tried on a few weeks ago! Ughh!! How is a push up a demi bra??! read more

DISCLAIMER: This review is not really about this 'specific' VS, but particularly my way of giving props out to VS, in general. *I wasn't compelled to create another business, since my comments are general; plus, back in the day, I used to work at this particular store and had my share of fun, customer-service-oriented memories! (ex; "my gf is about your size, can you try this on for me?"). OK, I simply couldn't hold it in any longer. I have to give props to VS for having Justin Timberlake perform on their 2006 fashion show. The show was hot, JT was hot, I was hot & bothered. Maybe it's a midlife crisis (but I thought I already had that when I was 28!?), but I can not get enough of Justin Timberlake. Maybe it's his smooth sounds, his finesse dance moves, his groove, his large shoe size - whatever it is, THANK YOU VICTORIA'S SECRET for letting me see my man on a big screen with surround sound. ahhh. Plus, I know I speak for many when I say they had some kick-butt lingerie on the runway (I mean, what woman doesn't fantasize about walkin' round in lingerie, heels, diamonds and wings!? come on, be honest.) read more

Whoa..gnarly reviews so I have to chime in, wouldn't usually yelp a VS but I actually went to this one a couple weeks ago at Hillsdale Mall and the girls there were very helpful. Not just one either. I was looking for a specific bra that I didn't know if they still made and I got great service. Then at the counter the girl at the register was slammed with a long line and she was still totally polite and friendly....WHILE getting yelled at on the phone by an unhappy customer. I don't know if people think about what it would be like to be in customer service who have never done it. read more

I wonder how many men are checking these reviews just to see women talk about bras? Ah, something we don't have back home in Hawaii, the legendary Victoria's Secret. Before I moved out here, whenever someone was going to the mainland, there'd be requests for Victoria's Secret bras & Krispy Kreme. Weird combo, but if you're from Hawaii you know what I'm talking about. But anyway, I've been to a few of them, including one in Las Vegas, and each time I go in I think that the customer service is pretty good. I feel really bad for Melissa's bad experience, but I haven't ever encountered it. Maybe i'm really lucky that way. First off, the bra quality is amazing, most people know that. Now to get location specific. They helped me find one that fit just right. Even as I was in the dressing room they ran out and grabbed me more to try on. I coulda lived without the excruciatingly long line, and by excruciating, I mean that I was amazed a line that took this long to get through that wasn't during the holiday season (back in may). Overall, i rate this experience less than the one in LV, so it gets 3 stars. read more