I seriously regret not reading the reviews before bringing my boat to GT Boats in Cordelia. This…read moreplace is a joke. The entire experience was a disaster, characterized by zero communication, complete disregard for customer service, and blatant unprofessionalism. When I first met Lou, he seemed friendly, but then I was hit with a cloud of marijuana smoke following him out of his office. Fine, I don't judge, but it's hard to trust someone who can't stay sober enough to run a business. When my boat trailer was towed to GT Boats, Lou had promised to move my boat and trailer to the back of the shop within 30 minutes and find a place for it. I left it in his hands and awaited for his update. However after a few days with no updates, no returned calls, and no communication whatsoever, I got suspicious. I stopped by at 6 a.m. to find my boat still sitting on the street--4 days later. I immediately called Lou from my cell phone, but it went straight to voicemail. When I called from my work phone, he picked up right away. I asked why I hadn't received any updates and why my boat was still on the street. He gave me the excuse that he was still looking for parts and claimed he'd move my boat at once. I told him I was worried about my gear being stolen, and he assured me not to worry. At that point, I realized I couldn't trust this guy to do the work he promised. Three days later, my boat was still sitting on the street 1 full week after dropping it off, so I called a tow company to take it away. Lou's either scamming people or too busy getting high to actually run a business. Do yourself a favor and avoid this place at all costs.

Lou was the best!! I took my bass boat in and he got it running fast. I recommend this place!!!!read more

After searching high and low for a repair facility to help with a very specific problem on my…read moreRoadtrek Zion SRT, Mike stepped up to the challenge. I was impressed with the amount of time Mike took to analyze and research the problem that no other repair facility was willing to touch. I was kept abreast of the obstacles and the road to repair with ongoing updates. I am beyond words to describe how happy I am wit the end results. I say it without any hesitation, if it wasn't for Mike's knowledge, experience and dedication to solving this problem, I would have most likely sold my van. He has become my go to guy for anything dealing with my van. He's the best!!

This is a real RV shop. They have mechanical up front and the rest out back. Between the two they…read moredo it all. They even have a storage yard. Nothing like parking your RV at its storage spot and having them take care of a few things at their convenience.

I ended up not buying here but my interaction with Phil was first rate. Exceptionally helpful and…read moreinformative and appeared to want to do what was best for us. Exemplary salesperson.

They are so great, friendly, helpful. They had a great selection and exactly what I needed for a…read moregreat price. Give them a visit next time your in the market for a great car!

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

Complete and utter service FAIL !!! Took my Bronco Sport in…read morefor service two days before a road trip to CO. Thankfully I made it through the salt flats before the vehicle completely failed and I made it to Ford dealer in Park City for diagnostics. In short, it was determined the transmission fluid was completely overfilled at the Petaluma dealership causing the catastrophic failure. Ok, huge costly mistake on their part, but this is where the nightmare and frustration really began. I have always found the service department convivial and reliable until this failure when they completely denied any responsibility, compensation for repair and rental, customer service recovery, or even empathy. Service Manager, Juan Sanchez outright lied, avoided my calls and even avoided taking responsibility when Ford Friends and Family dept. stepped in on our behalf. It really should not have been this way and it frustrating to know that a dealership I had a relationship with for over 25 years blew up in smoke, just like my transmission. I will no longer rely on Hansel Ford Petaluma for purchasing or repairs. They absolutely DO NOT have your back!

We drove two hours to look at a used Lexus and from the moment I opened the doors, the staff was…read moregreat. Miguel, and Joel, truly set the bar when it comes to customer service. They're extremely friendly and knowledgeable. I absolutely recommend you give them a look if you are searching for a new ride.

Very disappointed with my experience with Chevrolet Novato…read more About two weeks after purchasing my vehicle, I noticed that the air conditioning was not working properly. I contacted Chevrolet Novato, and they told me that they would take responsibility for the issue and asked me to bring the vehicle in. When I brought it in, they simply recharged the A/C and added dye to help detect the leak. They clearly told me that when I noticed that the A/C stopped cooling or started blowing very little cold air, I should bring the vehicle back so they could inspect it and locate the leak. At no point did they tell me that I had to bring the vehicle back within a specific period of time. They never told me I had 30 days, 60 days, 90 days, or any other time limit. I simply followed the instructions they gave me. When I later noticed that the A/C was no longer cooling properly, I contacted them to bring the vehicle back, exactly as they had instructed me. To my surprise, they told me that they were no longer responsible because too much time had passed. I find this very unfair because I did exactly what they told me to do. If there was a time limit for them to take responsibility, I believe they should have clearly explained that to me when I brought the vehicle in and they recharged the A/C and added the dye. I am not asking them to take responsibility indefinitely. What I am saying is that I followed the instructions given to me by the dealership, and now they are using a time limit that was never communicated to me as a reason not to address the problem. I expected much better communication, transparency, and customer service from a Chevrolet dealership.

Hi I bought a a vehicle from Kovac motors a couple years ago and from what I thought was a well…read moremaintained vehicle turned out to be a lemon. I wish there was more transparency on the issues the vehicle has had since after all buying from a dealership is more trustworthy than from a private seller. Here's a list of issues I've encountered after the first 6-months: worn-out struts, outer trim of the vehicle is worn out and barely held together, discovered unloosened and missing bolts in the A-pillar, undisclosed oil leak from the engine, and welded-on catalytic converter which cost me extra to remove and replace. I usually give local businesses and have been refraining to post this yet appearances from this business left me deceived unfortunately.

My auto service woes have finally come to an end since I discovered the consistently outstanding…read moreservice I receive from Kovac's Motors. I no longer ever have to worry about being taken advantage of when I need either major or minor auto repair service. The Kovac's team under the supervision of owner "Polo" are as professional as can be imagined. Service needs are accurately diagnosed and costs are invariably less than estimated, with work completed correctly and on schedule. I am treated with respect by Polo and his team and I leave his shop with confidence that work has been done expertly and that my safety is assured. After multiple visits, I can recommend this company's services with utmost confidence. -- Robert G. Boggs, Sonoma, CA

I hate car dealers, I really really despise them and have literally walked away from buying $20-30k…read morecars simply because I couldn't bring myself to buy a car from a salesperson who was such a low-life. I mostly wanted to stay away from San Jose because I had phone and email conversations with some of the Subaru dealers up there and that alone was enough to know not to give them my business. I kept seeing a few nice looking Subaru's online, and although the dealership was about 2 hours away decided it was worth looking at since they had the exact car we were looking for. I checked Yelp to make sure the dealership didn't have 2 stars like some did. Nope, perfect ratings. I called up and was hoping to get Bob on the phone since so many people mentioned him in their reviews and sure enough Bob answered. Little did I know that Bob and Ginger were the only two people there. Bob was so good on the phone and just exuded honesty that I knew we had to go up there and buy the car if it drove like the rest of them. I love the idea of not haggling over a price...it's all really stupid and I just wish every dealer would give you a price that you pay, not one that's inflated for no reason. We drove up and took a few test rides with Ginger. She is great and helpful as well. Then we met with Bob who helped us sort out the paperwork, actually SAVED us another 2 hour trip back up since we had pre-arranged financing from a bank, encouraged us to use our existing financing rather than what he had because we already had it. We drove out of there with the car same day and I'm still glowing about how good of an experience it was, I really am. Can't say enough about Family Motors. The cars they sell are really the ideal used cars too because Bob seems to only buy really pristine condition, late models, with low miles and their detailing on them makes them look brand new. If family motors has a car that you know you want or you're just interested in used Subaru's or Saabs you really deserve to buy a car from someone who has tact and is friendly. We ended up saying goodbye after discussing non-profits and volunteering with Bob...that's not a typical used car buying experience to be sure.

I've never bought a used car before, so to say that I approached this experience with trepidation…read morewould be an understatement. I was referred to Family Motors by my trusted mechanics at Embarcadero Automotive in SF, because they didn't have what I was looking for, and couldn't get one at that point. I'd recently been in a bad accident with my trusty 10 year old Saab 9-5 wagon, was in a lot of pain, and wasn't interested in dickering around, exploring other options, or even thinking about trying to get used to a completely new make of car - I just wanted another one of the same thing with no hassle. I didn't see any reason to argue with the engineering excellence that had just saved my life. You don't always get to just pick the used car you want off a tree, though, which is part of why I've never bought one. As others have said, the whole experience was a complete pleasure. I called Bob when I saw a car that interested me on his website, and a few short hours later, after going up for a test drive, it was mine. I absolutely could not believe I'd found a 4 year old car with only 21,500 miles that was still in factory warranty, and obviously in absolutely cherry condition, with a clean Carfax, etc. - or a used car dealer who was actually a really nice guy who genuinely wanted to be sure I got the right car and wasn't the slightest bit pushy, especially on my very first experience with this sort of purchase. It actually turned out that Bob and I have some mutual friends, too, so that was fun. But I felt totally taken care of, and he even knocked an extra $600 off the price without my even asking. I still can't believe that I scored such a good car, and practically brand new, for such a low price, and that the whole experience was so easy. It's also obvious that he takes great care of clients, because the place is tucked away in a field, invisible from the street, so you'd have to know it's there and be looking hard to even find it. There's no way he can be getting the walk-in business that your average car dealer gets, so you know it *has* to be all word of mouth. Which indeed it is. Driving in is a bit of a surreal experience, because it's like you're going to someone's private farm, turning down a dirt road, going along the fence of a field - and then suddenly the vista opens up, not to fields full of growing things, but to a field of shiny, spotlessly clean, mint condition Saabs and Subarus. This is, indeed, what buying a new car ought to be like. If Bob's still carrying Saabs when I'm ready for my next one (and indeed if they're still even being built), I'll go right back up to him and get the next one there, too. BTW, if Bob doesn't have what you're looking for in stock, he'll go out and search one down for you, still with the same requirements of being low mileage, cherry lease returns.

Recently purchased a 2023 KTM duke 890R from kb motorsprts…read more The transaction was perfectly smooth Christian is awesome he gave me a super fair deal on my trade in it helped me out by not dealing with the typical craigslist flakes/lowballers. This should be my 3rd ktm I purchased from them but it's actually my 2nd due to not having it in stock a ktm 500 excf I wanted. Buy with kb motorsprts there will not be any markup on the msrp. Another thing their service department does good work I had my 2022 690 smcr and my 2023 500 EXCF service there. Super fair rates compared locally to me. Thanks kb motorsports for the 2022 ktm 690 smcr and my brand new 2023 KTM duke 890R

If you think you can depend on this dealership to take care of your motorcycle, think again. I…read morebrought my older bike in just to get new tires put on, and on the way home I immediately noticed a loud rotating noise that had never been there before. I called the shop and was basically told it wasn't their fault, that my bike was already in poor condition, and to just try riding it home to see if the noise went away. When I got home I saw my chain was left super loose and sagging onto the swingarm, my front wheel bearing is now failing, and the axle nut on the front wheel was completely missing. None of these things were issues before I took it in. They've been dodging my calls ever since and won't do anything to help. Now I'm stuck with a bike I can't even ride. Super disappointing that a shop that seems professional can have such dangerous and incompetent oversight that could seriously hurt myself or others. stay away at all costs. Update: After 28 days of being gas lit at every moment they finally fixed their mistake. they did want me to pay for them to fix their mistake but after twisting their arm and not giving in they fixed it for free. I was accused of taking the nut off my bike myself and blamed for the problems they caused. highly unprofessional shop and honestly for your own sanity just go to another shop. Im done with these people. no accountability. 0/10