They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

STAY AWAY. If I could give this dealership zero stars, I would. If you value your family's safety,…read moretake your business elsewhere.My 2022 Chrysler Pacifica Hybrid has repeatedly suffered from dangerous, unexpected total electrical shut-downs related to Safety Recall 03A. The first time it happened, my two young children--one of whom is autistic--and I were stranded dead in the middle of the highway on backroads, and on an incline with cars flying past us at 55. The brakes failed to engage, leaving us completely helpless until finally someone stopped to help. It was a deeply traumatizing event for my kids. Another dealership applied the recall software "fix" and replaced the 12V battery. That fix completely failed, the battery died a second time in May 2025 and was replaced by Autoworld, last week the 12V died for a THIRD time. When I brought it back this third time, the service department explicitly admitted to me that they had absolutely no idea why the battery keeps dying and confirmed there were no error codes--but dismissively told me it "should be fine." Unsurprisingly, my car was also in need of an urgent safety recall because of a fire risk (to the hybrid battery, not the 12 V, but who's keeping track anyway?) which they performed a software update to remedy. Given the gross inefficacy of the 03A "update", I am extremely concerned that my car still might burn my house down or seriously injure one of my loved ones. I requested parasitic draw testing and deep electrical diagnostics for the 12V, and was denied. I told the service advisor AND corporate case manager that I was not comfortable driving my family in this car without any explanation as to why it continues to malfunction. After this conversation, my service manager was suddenly very hard to get a hold of. I would call and get transferred back to reception after many rings and then disconnected. This happened multiple times. Ultimately, they forced me to pick up an undiagnosed, stalling-prone vehicle without putting a root cause in writing. To top it all off, they said the 12V wasn't under warranty anymore because instead of starting the clock when they replace the battery for the second time, they started it at the first repair. They then charged me for the diagnostic tests and forced me to pay out-of-pocket for my rental car, completely ignoring my requests for a direct-bill corporate voucher.This dealership engages in deceptive documentation, shows a total breakdown in basic communication, and forces mothers to drive away in unsafe vehicles with their children under corporate coercion. Stay far away from their service department and from Chrysler in general. These people are disregarding the safety of families so that they can continue to profit.

Best car buying experience ever! Love our Chevy Equinox Activ! Friendly, professional staff…read more Special shout out to Michelle Medeiros for making our purchase so easy and enjoyable! Will be repeat customers for sure!

Diagnosed my chevy express press van with bad transmission. Paid 2k out of pocket and got…read moretransmission replaced under 3rd party warranty called omega insurance. Got my truck back and it drove worse than before and the 1 to 2nd gear shift still broke. Most likely misdiagnosed problem but they blamed it on the transmission that was sent to them. Then they charged me 80 bucks to get ny van back because they had to "diagnose" the bew transmission they just put in. Im about to get lawyer and made complaint with Bbb. If this chevy dealership wants to rip me off they are messsing with the wrong plumber and I have lawyer on standby. My advise is too stay away from this dealership and get a 2nd opinion of you use them.

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

Credit card surcharge of 3%…read more On two recent service visits I was charged a surcharge of $20 on one bill and $19 on the second bill. If I was told beforehand that there was a hefty credit card surcharge I would have used my debit card or written a check. Very disappointed that the service rep didn't bring it to my attention before using the credit card, only discovered the charge afterwards. And he did not tell be beforehand. I've been a client since 2009.

This is a review of Ford's mobile repair service. Today, the battery on my Ford C Max died. I…read morecalled Ford without much hope of getting help on a Friday afternoon but then I hadn't bargained for the kindness and helpfulness of Tracey, my first point of contact. She went out of her way to get me help quickly. Along came Adam, one of Hansel Ford's mobile mechanics. He was great! He had to jump start my car just to get the hatch door open but even on a cold wet afternoon he was cheerful and friendly and he got the job done efficiently and professionally. Hats off to Hansel Ford for exemplary service. I am very grateful for their help today.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

Nice selection of reliable cars (plenty of Toyotas, BMW, Lexus, Nissans)…read more Owner was knowledgeable about everything on her lot. Good experience!

Purchased a 2007 Toyota for my 15 year old daughter. Good…read moreprice and great car. Runs great and all maintenance done before sale. Will definitely come back for the next car.

Do not buy from these people. They sell junk lemons that break down fast and they also have…read moretrackers on their cars

Drove to Petaluma to look for a car with our niece... These…read moreguys were friendly, not pushy. Started the conversation with a great cash deal offer, allowed us to test drive, and do a thorough inspection including scan the car. Pointed out one issue with the inspection- they were quick to agree on a remedy.... And on to paperwork. Quick, and fair dealing with these guys+Honest and patient. Good transaction, thank you!