I took my 2017 Cadillac XTS into Victory this morning for its 40,000 mile service. Oscar took great care of me. I had taken my car to a dealer closer to my house in January and was told the car needed about $3,000 in repairs. My bill this morning was $410. Exactly what Oscar's estimate was and there were no recommendations concerning additional necessary repairs. No pressure to sell me repairs that weren't necessary. I appreciate the honesty and for me, it's worth the 30 minute drive to Petaluma for the service Victory Cadillac gives me. read more

- Go see Oscar in Service! If you need your vehicle serviced at Victory Cadillac in Petaluma, ask for Oscar. He's professional, honest, and makes the whole process completely stress-free. It's rare to find a service advisor you can genuinely trust, but Oscar is the real deal. He took such good care of me, I almost didn't mind paying for an oil change. Top-tier service--highly recommend! read more

Bryan was amazing!! He helped me through and through and was able to get me my car back with no issues. Thank you!! Amazing communication and assistance. read more

I went in with my 2022 Silverado with a Chrck engine light on . Oscar helped me through the process of understanding what was going on and Found out my car still had warranty . I will definitely coming back read more

Amazing experience thanks to Oscar. He answered all of my questions with expertise. Extremely helpful and patient. Will definitely recommend to my friends and family! Thank you Oscar! read more

Ben was the most down to earth, relatable , caring and funny person I've ever had help me when it came to purchasing a car. He was completely honest and when it came down to it his calm and poise gave me the space to properly think about my decision under wisdom. An honest salesman which are hard to come by. Ben's the best thank you guys! read more

Diagnosed my chevy express press van with bad transmission. Paid 2k out of pocket and got transmission replaced under 3rd party warranty called omega insurance. Got my truck back and it drove worse than before and the 1 to 2nd gear shift still broke. Most likely misdiagnosed problem but they blamed it on the transmission that was sent to them. Then they charged me 80 bucks to get ny van back because they had to "diagnose" the bew transmission they just put in. Im about to get lawyer and made complaint with Bbb. If this chevy dealership wants to rip me off they are messsing with the wrong plumber and I have lawyer on standby. My advise is too stay away from this dealership and get a 2nd opinion of you use them. read more

Best car buying experience ever! Love our Chevy Equinox Activ! Friendly, professional staff. Special shout out to Michelle Medeiros for making our purchase so easy and enjoyable! Will be repeat customers for sure! read more

So- buying a car is not the most pleasant thing to do. For us, it's important to spend our money with people who treat us well and who operate with integrity. We knew what we wanted, had been to several dealerships in Santa Rosa and Healdsburg. In Healdsburg we got all the way to the purchase and they added "mandatory add ons" for 3k! It was a deal breaker for us. Gary at Victory was impeccable. He listened to us, offered no bull and the price he quoted was the price we walked out with. They were respectful with our trade in, and we drove our truck off the lot within hours. When we got to the finance department and Victor was amazing, no hard sell, explained everything clearly and allowed us to make our decisions with zero pressure. If you're in the market for a new car or truck go see these guys. You will not be disappointed. Kudos to them for being a standup dealership! read more

"I recently needed a simple callback from Victory Chevrolet to get the contact number for the warranty they upsold me when I purchased my car. I've totaled the car and need the warranty info, but I cannot seem to get a call back from anyone at the dealership. The lack of response is incredibly frustrating." read more

Kendrick was the best hit him up to buy your-next car he was very-helpful sweet amazing deal service in and out very

Had an amazing experience buying my 1st truck Kendrick Alexander help me and was very helpful and professional

It's a bit sad to see the state of affairs at most Chevrolet dealerships nowadays. The employees seem overwhelmed mentally and as a result they deliver a mediocre customer experience. "Your car will be ready at noon" *I don't get any update until I called 2hrs later. "Let me call you back in 15min after I calculate the parts" *an hour passes with no response. Come on guy, thats 2 inaccurate follow ups. If you need more time just say so, but SAY SOMETHING. Mind you, I was just getting an inspection to confirm I needed new brake rotors. Not to actually get them installed yet. Its 30min worth of labor, according to the bill I got. Why did it take over 5 hours to get an update? Something is WRONG with this process. I already knew I needed new rotors, did they nickel and dime me? Maybe. But Advisor Fernando Torres claimed an inspection was NEEDED. Not sure how these guys are incentivized but dear gosh are they good at wasting your whole day for a 30min job. So at Petaluma it's $255/hr for labor. Abel Chevrolet in Rio Vista quoted me at $175/hr for labor. Grand total I would pay for brake rotor/pads installation at each place? $2900 at Victory Chevrolet in Petaluma OR $1900 at Abel Chevrolet in Rio Vista? A $1000 difference for two dealerships only 1hr 30min apart. Abel Chevrolet even also has WAY better customer service and they're not making little mistakes like failing to follow up on a phone call. Thats very basic stuff, its sad. Corvette owners, the rumors are true. Abel Chevrolet in Rio Vista is the golden standard for chevrolet dealerships in the Bay Area. Every other dealership is just so mediocre, sad, and a waste of time. read more

Victory Chevrolet - They saw a customer in this and were still delivering poor service. Very sad. - Car Dealers Near Me - Petaluma, California

Kendrick Alexander was a joy to work with! He was personable, positive, honest, knowledgeable, and made the process quick and easy - a huge plus with a 9 month old in tow. As we waited for our paperwork, we saw Kendrick staying very busy around the dealership, which clearly showed his strong work ethic and go to attitude. read more

This dealership clearly knows how to snatch defeat from the jaws of Victory! I made an appointment to test drive the Lyric EV and was told that the car would be moved out of the showroom and ready for me but when I arrived there car was on the showroom floor and occupied by other customers. I was told that they might buy it so maybe no test drive. I got a bunch of mumbling excuses and platitudes and then left. Clearly Detroit's low standards of dealership service have not improved along with their cars. Looks like another Benz for me. read more

If I could I would give them no stars, in March I came to get an oil change and I had to wait for my vehicle because we were headed to San Francisco that day. After almost 2 hours of waiting an employee, John, came to me and explained they broke apart during the oil change and they would comp it, but I wouldn't be able to pick up my car until tomorrow due to the fact that they had to order the part. We had no other mode of transportation so we had to ask if their shuttle would be able to take us back to Santa Rosa, they offered no assistance knowing i was taking my mother to SF for her doctors appointment. The shuttle driver was kind as he drove my mother and I home. On my way home from borrowing my sons vehicle John calls me shortly before closing to tell me my car isn't finished. I asked for a rental car and he suggested I borrow a car again or possibly get a ride because it was almost closing time. Finally after still remaining upset, he acted like he jumped through hoops to get me a loaner. Let me remind you, this was all for an oil change. Than once again, the next day he calls/texts right before closing telling two things: I'm responsible for the cost of repair due to it being "expensive" and I have the rental back by 6. I work and live in Santa Rosa, so I'm not sure what he assumed I was doing. I was at work as the reason why I needed a vehicle. I payed for the repair even though I did not break the part and other mechanics said this is not normal wear & tear. I wanted my car back and I asked him for the receipt and parts. When I got there (around 6:15 b/c I got off work at 6) he wasn't there and had an office lady hand me a print-out with no invoice or part. I had to return the next day to get the part and invoice. I was so upset, little did I know he gave me someone else's invoice. I didn't want to hear he keep telling me that I was responsible for this. Eventually when I was able to, I picked up the correct invoice. Here's all my documents: I saved voicemails, part and texts of the unprofessionalism I experienced with Victory. I will no longer be taking my car there for service. read more

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Bought a used truck paid registration for wrong vehicle driving around my new to me truck with no registration went in was told it will be corrected and I would get my tags in the mail 3 weeks later I called them was told they were in a meeting leave my name and number they would call back 4 hours later I called them again was told a different story it was a holiday and they can't help me why didn't they say that in the first place secondly when or if I get a ticket I'll be having them pay it after all two weeks after my purchase I get a call I owe registration so I payed them paperwork comes in the mail new tags for a different truck so happy I can pay registration for someone else and I have to struggle for customer service I use to use victory as my go to dealership but after this experience I will be going anywhere but this horrible place thank a lot victory Chevrolet auto world in Petaluma you have pushed a good client right out of the door will not be using this place again and will make sure all my friends know what a miserable time it has been dealing with them read more

Victory Chevrolet - Love the truck disappointed in the phone contacts.... - Car Dealers Near Me - Petaluma, California

I had called in to make an appointment to have my 2008 Cadillac CTS have a transmission service. My vehicle has under 130K miles on it and is in great condition. Yet I was met with rudeness that because I didn't buy my vehicle there they wouldn't touch it. I asked for a recommendation for a local shop (awe previously did regular maintenance at home and wanted a clean bill of health before selling it. This associate didn't get that I was getting the regular services done due to me having a buyer for my vehicle which means I would be looking at a new one. Not only did this pass poor attitude and lack of assistance cost a service but it also costed a new car sale. Do not waste your time or money at this dealership. Their customer service is crap. I doubt their new purchase customer service is any better. read more

I live about two hours away and contacted them over the phone about purchasing a 2023 Cadillac. Eric was so nice and helpful . Zero bs, and zero typical salesman mentality. He was so personable, easy, smart and fast. I would recommend anyone to this dealership. They had a ton of really nice cars/ trucks on the lot. It was easy to find, everyone in the place was so friendly . I was sent over to Kevin for the rest of the process to deal with the financial process... he made it extremely easy. He was really nice, straightforward, personable and professional. These are all qualities I feel like a lot of dealerships Lack these days . Could not have been a better easier experience. Really happy with my car ! read more

They fix cars there, it's ok. I go there if I need a Chevy or whatnot to be fixed, they have AC Delco parts there too.

Took my vehicle in for 15K service and some mechanical problem. The service part was 800. plus then another 2K for the mechanical problem. They repaired the problem and charged for it. When questioned turns out the mechanical part was under warranty. They took most of that off but still basically changed the oil and filter for nearly 1K . I will not be going back there. Do not go there for service. They only check a bunch of boxes and don't do any work. read more

Take your business somewhere else!!! Absolutely terrible customer service don't expect a call back from their sales department once your sale is final. I've called to speak to a manager three times and have not received a call back. My husband and I bought a brand new truck from them a month ago check engine light is already on and we have yet to receive a check for our trade in that they've already sold. read more

I want to thank Victor for helping me with my new Cadillac. He is awesome, knowledgeable , and very helpful. Thanks, Victor!!1 read more

Awful experience, highly recommend you go ANYWHERE else! Want to acknowledge I understand that car inventory is low and today's car market is a mess. I came into Victory Cadillac knowing the exact car I wanted as it was on the Cadillac website marked "in transit". I left telling Terry that I did not want to sign any lease contract without the car. He called me the following week saying the car was 2-3 days out and I should sign the lease, so I came and signed the paperwork. Multiple weeks went by and no car, and constant lies from the dealership about estimated time. 2 MONTHS LATER, the car arrived...(2 months of payments gone out the window) The car arrived without the other equipment I ordered and I was still expected to pay for something they told may not arrive for another 6 months. No apologies, and no offer of refunding money lost from not having the car. I had to deal with multiple members of management and GM HQ to get out of the lease. I was also told signing a lease contract without seeing the car is also questionable under California Law.... This place is a joke. Don't give into their cute lies about it being a family business and them caring for their customers. Go anywhere else. read more

Brian and Mardy were very helpful and friendly in service! They were quick and got the job done fast.

I brought my truck to Victory Chevrolet " service department" , for a fully warenty covered mechanical issue. Victory had my truck for 2 days, during that time they never contacted me to let me know that a part was needed to fix the problem. No call or answer to my calls, 2 days later I had to go in person to be told any the needed part which they hadn't even ordered, maybe next week. When I asked why I wasn't called, I was told they were too busy to call. They asked me for my phone number, no excuse for their behavior. Truly not a "Service Dept"..... read more

I bought a car from Victory last week. I got excellent service from Shane the salesman and Kevin the finance guy! I couldn't have asked for better service from both of these guys! From start to finish was ideal , thanks again Shane and Kevin! read more

very shady! i was looking at the new Cadillac and authorized him to run my social once, I was only approved for a 30k loan and the car was 58k. The sales guy kept running my social even after i left the lot to try and get me approved! WTF who does that, I now have 6 inquiries on my credit report! from some weird ass banks, uncle credit union?? 780 - 680! that is Freakin insane. Be very careful when dealing with this car dealer read more

RUN... Do not buy a car from here. Their cars have a history of engine failure. I bought what I thought was a brand-new car, and it didn't even make it to 100,000 miles. They are saying the engine failed and needs to be replaced. The car has less than 80,000 miles. Horrible customer service. read more

This dealership is by far the worst Cadillac I've been to. No one is friendly or outgoing or welcoming. Ive been to numerous Cadillac dealerships and moving forward I will travel back to South San Francisco to service my car at that location. As a female I'm not treated nearly as well as my spouse 80% of the time I'm even ignored. Was in the market to upgrade my vehicle & the salesperson didn't even acknowledge me only my husband. Went to service the car & my husband waited over five minutes to figure out where his key fob was while two teqs had a side conversation. Do yourself the favor. If you own a Cadillac you deserve to be treated like such at a Cadillac dealership. Go to a different location where they recognize without your business they have none. Would give zero stars if I could. Will not be retuning for a service or to purchase a vehicle ever again. read more

What a fabulous dealership. I've been bringing my Volt EV here for 6 years for service. I decided to go all EV and started going to dealerships to compare out the door prices. I saved a whopping $5000 in coming to Victory after 2 other dealerships. Hands down the best price - no games, no gimmicks, no haggling - just the best price right off. As a woman this is especially appreciated. Victor was an outstanding salesman - listened to my needs - showed me exactly what I wanted and got an additional $500 Costco discount that I did not expect. The service staff at Victory has always been the best - now I learned that the sales staff is equally awesome. So grateful so came here to get a great car at a great price with a great experience. read more

Watch out they do not keep accurate records at all. I no longer trust them. I have had multiple things (including oil changes) done there and now all of a sudden they have no records of any work done on my vehicle. Thus the reason I always scan stuff in. When I told the advisor this that I have proof she died I had proof. read more

bought a Silverado EV 1500 WT. made my purchase, drove it home. by accident I found out that the plugs in this model are substandard. their only 400 watts, normal is 2000. it will run battery chargers, but construction tools on a jobsite won't operate. I complained, asked for an appt to bring it back, no response, asked if it could be fixed, no reply, asked why this important fact was not disclosed, no reply. how I have a truck I cant use and don't want. victory was sleasy for the nondisclosure, and Chevy is remis in not requiring disclosure. perhaps Chevy should examine why company policy has strayed so far from honesty and integrity. Gene Haley read more

Terrible service. Don't buy an electric car from them. They don't even know how to work on them. The service is a 1/10

Thank you Vanessa for going above and beyond for my family member who purchased a 2019 Chevy Corvette at your location. You were truly amazing as well as your other team members on duty. I usually don't complain about customer service, nor do I care to post about it but in this particular situation I do feel that a specific team member should become more informed around policies. Everything was going great until the Finance Assistant, Ben Buller, provided incorrect information. The car was a done deal. I'm not sure if he was a lazy employee or he was simply upset that my family member did not add on any extra features (that would clearly reflect on his bonus). I advice for anyone who goes to this dealership, be careful with any recommendations that Ben Buller provides. Considering anything that he verbally says does not come from a credible source. As for the team, they were all amazing. Thank you for making my family members dream come true. read more

Never have I been so insulted as I was today when dealing with this horrible dealership. We were stereotypes as not even being able to purchase a vehicle we were looking at. We just wrecked our 50th anniversary Chevy SS CAMARO ...and now we are between a ZL1 and a Charger hellcat.... the dealership wouldn't even open a door to the car so we could see the inside.... Really you can't even open a door so we could see what it looked like.... never in a MILLION years would we give this dealership our business..... not to mention the car on their lot was 3 yrs old, 15,000 miles on it..... and only $8,000 below a brand new one with 14 miles on it.... HORRIBLE CUSTOMER SERVICE!!!! GO TO ANY OTHER DODGE THAN THIS ONE!!! !!! read more

Victory Chevrolet - Car Dealers Near Me - Petaluma, California

My truck had an exhaist sensor issue that started about 4 weeks ago. I dropped off my truck to get it checked out and they informed me it would be 4 to 8 days to get the part. It has now been 3 weeks, I have called about 10 times, and half the time I just sit on hold and nobody answers, the other half of the time I'm told someone will call me back to provie an update and I have yet to get a call back. They charged me to diagnose the problem already, so if I take it elsewhere, I'll need to get ir diagnosed again and pay again. I have bought many cars here, but unfortunately I won't be buying a car or getting it serviced here ever again. I'd rather pay more elsewhere. read more

Thought Victory was in the business of selling cars...what do I know? Came in, test drove a car I liked, and asked if it could be deodorized and I would come back the next day after the salesman would call to let me know it was completed. ....never heard from him again. Guess the huge markup on used cars was not enough for them to bother with me....Hmmm read more

The sales team was nice and worked to find the right car. Finance on the other hand, shady. They push to get you into a lease end protection program by telling you "today is the only day you can sign up for it, but can easily cancel within 30 days". Three phone calls, two voicemails, and eventually just waiting on hold to speak to someone, I finally got through to the finance department. They said someone would email the cancelation confirmation in 24-48 hours. Never happened, back to the circle of calls and voicemails, and now 30 days has lapsed. I also sent an email to the manager and that's gone three weeks without a reply. This is a shady place to do business, look elsewhere. read more

If I could give no star I would. This place has the the worse customers service I've had in a long time. The service department gentleman Fernando is condescending and rude. They tried to lie to me about my warranty and I had to three way call with my warranty company to catch him in a lie. Also the problem they were suppose to fix isn't fixed. It's still doing the same thing. I called to let them know and they said they can't get me in for months and they will call back. Do not go here. I'll never buy a car from here or use their service. Platinum Chevy is better if you need a Cadillac serviced. read more