If you want a car that has an engine that nearly fell out the bottom of the car a month and a half…read moreafter you bought it go to this guy! My brother just bought a Mercedes from him. He was told that the car was just checked out and it'll be driving fine for thousands of miles without requiring an oil change or check up.. the only defense of the circumstances is that my brother did not immediately have the car checked out prior to purchase. I forced him to take it to AAA and they told us that the engine and the transmission mounts were completely shattered, and the engine could literally wobble out out of the car and that this damage had been there for years. Now he wants my brother to pay $500 to have it repaired. Yes this guy is serious and he doesn't realize that his car dealership days are at an end. He just doesn't know it yet.

I just bought suv today with extended warranty. The owner…read moreand his wife very nice and honest people.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

I brought in my Ford Escape for service, and Pablo at Marin County Ford made the whole thing smooth…read moreand stress-free. He went above and beyond, fitting me in without an appointment and getting my car turned around in just a few hours. That kind of service really stands out. Pablo took great personal care of me, and I'm super appreciative. I highly recommend him and Marin County Ford for service.

Buying my Subaru Outback from Kia of Marin was by far the easiest car shopping experience I've ever…read morehad! Nick was super friendly and courteous. He stayed way late to accommodate my after work schedule and was a pleasure to work with. Tom's awesome energy as a supervisor makes their show room a comfortable and pleasant place to be. Chris in accounting was knowledgeable and professional. Together their stellar team made the entire process as easy and breezy as possible.

I bought my Kia Niro EV there in November of 2019. I went regularly for repairs. It was only…read morerecently that I found that they never ever upgraded the software, which, according to Kia Connect, is updated twice a year. When I asked about it they had no idea what I was talking about. This dealership and the repair team which be trained in EV software so nobody else has the same negative experiences.

This is a review of Ford's mobile repair service. Today, the battery on my Ford C Max died. I…read morecalled Ford without much hope of getting help on a Friday afternoon but then I hadn't bargained for the kindness and helpfulness of Tracey, my first point of contact. She went out of her way to get me help quickly. Along came Adam, one of Hansel Ford's mobile mechanics. He was great! He had to jump start my car just to get the hatch door open but even on a cold wet afternoon he was cheerful and friendly and he got the job done efficiently and professionally. Hats off to Hansel Ford for exemplary service. I am very grateful for their help today.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

I was referred to Linda Goldberg and Car Q by a friend who has used Car Q's services extensively…read more Needless to say, this was the best referral one could hope for in the car buying/leasing process. Once I informed Linda of the car I was looking to lease, she was on it like there's no tomorrow. Not only did she find me the VERY best deal possible, but Linda kept me in the loop throughout the entire process. In addition to finding me the car, Linda negotiated the best leasing deal and did not back down when the dealer tried to up the monthly lease to make up for the monies Linda saved me on the overall leasing price. I HIGHLY RECOMMEND Car Q and Linda Goldberg for all your sales and/or leasing needs. She saves you time and lots of money. Simply the best!

I am truly disgusted with my experience, especially the services I received from my "buyer's…read moreagent", Linda Goldberg. I signed up for the "full service" which costs $600, in search of a 36 month lease on a 2019 Honda Odyssey XL. (This would be my first time ever leasing a vehicle.) Linda was rude, condescending, and highly defensive whenever I mentioned that I had received a previous quote that was far lower than the quote she provided. She resorted to calling me a liar, a bully, and finished one scathing email by saying "shame on me," all without ever explaining why (other than the fact I challenged her to find me a lower offer than the one I got on my own- which she refused). I asked her numerous times for an explanation but she never gave one, only insisting that I re-read the CarQ summary of services. She got really mean and nasty about it. I made a complaint to the Better Business Bureau and again she said I was misrepresenting the facts but when pressed to give her side she refused. It has been a true nightmare of an experience. So here's my bottom line. Do yourself a favor and pass on CarQ. Call Mark Shmorak at Cars Express instead - Cell: 818-448-8333 Email: ms@CarsExpress.com PS - the only reason I gave this review 2 stars is because I don't want it to get erased. This is a 0 star review.

Great experience with Direct Sales and Lease!!! Mike is so incredibly professional, fair, honest…read moreand knowledgeable that I've bought 3 cars from him in the past 3 months for my daughter and my grandkids. My husband bought his Escalade V and my Lexus LS500 from him last year as well. Now we're in the market for two more cars. Look no further, he's simply the BEST. FYI, I personally asked him off the two nasty reviews I saw here today and learned they were actually for a different company with the same name in the South Bay!!!! So it's too bad that Yelp can't clarify this. Looking for a car!?! Go get one from Mike.

Knowledgeable, professional, Great Prices, I would recommend using Mike and his staff for any type…read moreof vehicle purchase. I have had great experiences over 10 years, and multiple purchases.

After visiting several dealerships and getting nowhere due to my credit, I finally found a team…read morethat actually treated me with respect and worked hard to help me. Not only did they get me approved, they secured an APR nearly 10% lower than what I was offered from CarMax and Carvana. Joel (Sales) was incredible throughout the entire process. He even checked in on my deal on his day off and stayed involved the whole time to make sure everything went smoothly. What stood out the most was that he genuinely cared that I was comfortable with the financing -- not just that the deal got approved. He even helped arrange transportation so I could get from San Jose to pick up the vehicle 2.5 hours away. That level of effort is rare, especially on a used vehicle deal. Gino (Finance) also did an outstanding job. He secured the lowest rate I've been offered in years and even discounted a warranty so I could have coverage without stretching my budget. The entire finance process was transparent, honest, and completely pressure-free. The service department also delivered. The vehicle was fully taken care of and everything was handled professionally. After being dismissed by other dealerships, this team made me feel valued as a customer from start to finish. I drove over two hours to work with them, and it was absolutely worth it. Now I'm the proud owner of a great Chevrolet Tahoe that my family really needed. Huge thanks to Joel, Gino, and the entire team. Experiences like this are why great dealerships stand out. By the Way ! After re reading all the posts about them hiding add ons ....or being shady I call nonsense to that..... it's BS ! They are extremely upfront humble and honest ! They offer add ons like they do gap or extended warranty . They offered to me , nothing was 'forced' 'hidden' . Unreal how some people react to people just trying to do their job . A simple no , not interested was all I said ...not one follow up on the topic ...how is that pressure??? Or hidden ??? It's an offer !

I called Novato Chevrolet specifically to confirm that a vehicle I found online was available to…read moresee in person before making the drive up from San Francisco. Miguel assured me it was there. Based on that confirmation, I rented a car and drove 50 minutes to the dealership. When I arrived, I waited about 20 minutes while Miguel searched for the vehicle. He then returned with someone who appeared to be a manager to inform me that the car was not on the lot and wouldn't arrive until Thursday. This is exactly the scenario I called ahead to avoid. What followed was even more frustrating. Rather than acknowledging the mistake and genuinely apologizing, Miguel's partner pivoted into a sales pitch about what a great "deal" the car was, as if I needed convincing. I was already there. He also mentioned he'd received five other calls about the vehicle, which raises an obvious question: if there's that much interest, how did he not know the car hadn't arrived yet? I lost a full afternoon and the cost of a rental car because an employee either didn't bother to verify inventory before confirming availability or simply told me what I wanted to hear to get me through the door. Either way, it's unacceptable. A simple, honest phone call "the car isn't here yet, but we expect it Thursday" or actually checking when they were asked to would have saved everyone's time and preserved my trust. Instead, I'll be taking my business elsewhere.

We took our aging, high mileage Toyota 4runner with a cylinder 2 misfire in to Anthony's and were…read moreback on the road the next morning for $237!! That is the smallest amount that I have paid for a repair in any shop in the last 40 years! By contrast, a Mini Cooper shop in Chico recently wanted over $600 in diagnostic testing for my daughter's cylinder misfire. Only going to Anthony's from now on!

A friend referred me to Anthony's Auto. I usually take my car to Honda for various car maintenance…read morebut I was looking for a local business that charges a reasonable price. Tony provided great customer service. He scheduled an appointment for me over the phone and took care of me when I dropped off my car. This business is honest and reliable. I'm glad I know a local body shop I can rely on.