This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to…read moreit. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable.

They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

my initial experience with this dealership was very positive. I went in and bought a jeep in 2024…read more The sales person was exceptional. Her name was Tammy Bocci. since then, I was notified that I needed to go in for a recall for my voltage battery it was a complete nightmare with this dealership. The service manager Lenny Silva was rude and arrogant. He treated me poorly. Absolutely no customer service. I am a nurse and a professional and I own a business and I would never treat a customer the way I got treated. I have written a letter to the owner of the company, which I will send details, but I would not go here they treat their customers like second class citizens I was really disappointed. They take no ownership of anything that they do and it was a complete nightmare to get my car fixed. I should really give them a zero but they did finally fixed my car so I'll give them a 2.

I took my 2017 Cadillac XTS into Victory this morning for its 40,000 mile service. Oscar took great…read morecare of me. I had taken my car to a dealer closer to my house in January and was told the car needed about $3,000 in repairs. My bill this morning was $410. Exactly what Oscar's estimate was and there were no recommendations concerning additional necessary repairs. No pressure to sell me repairs that weren't necessary. I appreciate the honesty and for me, it's worth the 30 minute drive to Petaluma for the service Victory Cadillac gives me.

- Go see Oscar in Service! If you need your vehicle serviced…read moreat Victory Cadillac in Petaluma, ask for Oscar. He's professional, honest, and makes the whole process completely stress-free. It's rare to find a service advisor you can genuinely trust, but Oscar is the real deal. He took such good care of me, I almost didn't mind paying for an oil change. Top-tier service--highly recommend!

As usual Hansel Honda is doing a top notch job! Marisol has always gone above the call of duty! She…read moreis always friendly and helpful !

re: Sales great experience with Dillon for sales and Stewart in Finance (see further below for…read morethoughts on the Civic Hybrid). I went in at the start of a calendar quarter this year, when there were fewer shoppers around. DIllon was calm and knowledgeable; and patient (took the time to run through all the dashboard settings and configure it as I wanted before I drove off). I knew what I wanted going in; this probably also helped make the purchase pretty quick and easy. They did let me take an extended test drive. Never been to this dealership before (former BMW 3 series owner). re: the car, Honda Civic Hybrid. I'm at around 1500 miles since purchase, 20%-30% highway driving. As you can see from the photo, I'm now over 53 MPG, beyond my expectations. Part of that is fewer highway miles, and keeping my speed lower there. Part of it is the design of the engine. You will sometimes be driving on the battery ("EV") even at 65-70 mph while in "Normal" mode. And at 20 mph you may be on gas for awhile even in "Econ" mode (I don't use Sport mode). The handling, steering, braking is surprisingly good, smooth, nimble. Not surprising, in hindsight, it was named one of Ward's 10 Best Engines. This also fit in my garage (the Accord is around 196 inches and would have been a much tighter fit). Thanks to Dillon, Stewart and Hansel for all of the above. DC

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

Complete and utter service FAIL !!! Took my Bronco Sport in…read morefor service two days before a road trip to CO. Thankfully I made it through the salt flats before the vehicle completely failed and I made it to Ford dealer in Park City for diagnostics. In short, it was determined the transmission fluid was completely overfilled at the Petaluma dealership causing the catastrophic failure. Ok, huge costly mistake on their part, but this is where the nightmare and frustration really began. I have always found the service department convivial and reliable until this failure when they completely denied any responsibility, compensation for repair and rental, customer service recovery, or even empathy. Service Manager, Juan Sanchez outright lied, avoided my calls and even avoided taking responsibility when Ford Friends and Family dept. stepped in on our behalf. It really should not have been this way and it frustrating to know that a dealership I had a relationship with for over 25 years blew up in smoke, just like my transmission. I will no longer rely on Hansel Ford Petaluma for purchasing or repairs. They absolutely DO NOT have your back!

AVOID!!! Took my boat here to have my 115 HP two stroke serviced after being towed in and had the…read moremechanic "check it out and tune it up" and told him of the issues I was having. Guess what? I went out again and same thing happened! I brought it in again and paid $800.00 more to have them "Fix the problem!"... annnnd guess what? It happened again. I haven't been able to take the boat out because while it was there this time my Lowrance system was stolen from the boat as well as my binoculars, a life vest, and other small items while it was IN THEIR LOT! This time I paid them $1291.00 but if I would've read the fine print I would know after picking it up I would be out the $1900 for the Lowrance,the $500.00 binoculars and $120.00 life vest. Julie, (the service gal) basically threw up her hands and told me to fill out a police report. The fine print covers their ass. The boat next to mine looks like it had it's electronics ripped off too. The police said they already had video of the incident because an RV owner reported an issue but the cameras only showed someone climbing in and moving around the boats. It wasn't clear enough to ID anyone. Did I mention I had to take my boat in three times for the same issue?

From the owner: Autoworld Dodge Chrysler Jeep is a full-service automobile dealership that offers a range of new…read moreand pre-owned inventory of vehicles. The dealership provides trucks, coupes and convertibles. It offers several models of Jeep, such as the Ram, Charger, Caliber, Caravan and Avenger. Autoworld Dodge Chrysler Jeep also sells pre-owned vehicles from various makes, including Chevrolet, Cadillac, Saturn, Pontiac, Toyota and Lexus. The dealership maintains a service department that offers filter change, wheel alignment, battery replacement and brake inspection services. It additionally has a parts department that stocks a variety of vehicle parts and accessories. Autoworld Dodge Chrysler Jeep offers financial assistance through certified third-party lending institutions. The dealership is a part of Victory/Autoworld Dealership Group.

Nice selection of reliable cars (plenty of Toyotas, BMW, Lexus, Nissans)…read more Owner was knowledgeable about everything on her lot. Good experience!

Purchased a 2007 Toyota for my 15 year old daughter. Good…read moreprice and great car. Runs great and all maintenance done before sale. Will definitely come back for the next car.

Do not buy from these people. They sell junk lemons that break down fast and they also have…read moretrackers on their cars

Drove to Petaluma to look for a car with our niece... These…read moreguys were friendly, not pushy. Started the conversation with a great cash deal offer, allowed us to test drive, and do a thorough inspection including scan the car. Pointed out one issue with the inspection- they were quick to agree on a remedy.... And on to paperwork. Quick, and fair dealing with these guys+Honest and patient. Good transaction, thank you!

Hi peeps, if you ever go here and buy a car, work with the salesman name Dru and whatever you do…read moreinvolve the office manager named Molly ...you will not be disappointed!!! When I first arrived here, I was not very happy because the owners son did not seem to want to do business. As soon as we got him out of the way things progressed nicely. I can't say enough good things about Dru and Molly. Their customer service skills are exemplary and I would recommend them above all others.

I found them to be uncustomer service friendly. After finding damage to my car I informed them…read more Though they said the damage was already there, they do not take inconsideration this cars caliber sets it above most and is treated as such by owners. I know ever part of this car. The one time I pick up my car and go home is where I lost all rights. I have gone in for oil changes and the one time I head out to L.A. I notice the oil was dirty. Had the 10 point inspection and the paper work stated all good. Picked up a nail and found out not only the front tires had no tread on the insides but the back as well do to them rotating the tires every 6000 miles, they couldn't inform me that I needed an alignment? They saw my car ever 2 to 3 months. I paid good money to think I had them looking out for the saftey of my car. This car is a hobby as well as a daily driver. Sad to think we can be treated in this fashion after throwing down a small fortune. I will never come here again..