This is in relation to their service department. I had a super frustrating experience with Novato Toyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius. read more

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to it. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable. read more

I was brought up being told "never go to a dealership for service". Well this is the only place we've brought our Highlander for routine maintenance and every experience has been really great. I've never felt pushed to get something I didn't need and our car has been running great for years. The only reason I gave em 4stars is because I can't imagine anyone loving getting their car serviced read more

A 'HIGH FIVE' to Jonathan Sanchez at the Service Department at Hansel Toyota. Both times he helped me he followed through really well. Jonathan also recommended tires for my RAV4 as I was shopping for new tires. I LOVE them! Installed and alignment yesterday with a great deal! He is always courteous ---that is big in my book. read more

When leaving the dealership, I thought it was the best one I've ever been to, but I was deeply mistaken. I don't buy cars every day, and like anyone else, I tried to trust the specialists. I repeated 10 times that I did NOT want GAP insurance. Yet, they sneaked it into one of the papers anyway, and it ended up in the final contract without a single word from them! At least other dealerships are honest about it. I highly do not recommend this place! read more

I had a horrible experience at another dealership so I came here to get my services. They are alway accommodating and will to answer any questions. I had something dripping after a service which I thought was just residual oil from spilling. They were more than willing to take it back and double check before I left. Turns out it was just some extra oil on the skid plate. I have only dealt with the service department but I would recommend them for any Toyota services. read more

There service department is very friendly and super helpful, when calling in or needing service ask for JERRY. He will get the job done for you right, fast and save you time! Thank you JERRY for always being there and helping my rav4 out when needed! read more

I recently bought a 2025 Toyota Land Cruiser from Hansel Toyota in Petaluma and had the pleasure of working with Ricardo Alcazar. From the first text message, Ricardo was responsive, professional, and refreshingly low-pressure. He walked me through the car's features thoroughly and respectfully, never trying to "sell" me--just making sure I had what I needed to make my own decision. The biggest win? I told him I didn't want to spend the afternoon at the dealership--I wanted to be out the door with the car in under an hour. He pulled it off flawlessly. If you value clear communication, efficiency, and being treated like a real person, ask for Ricardo. He's a standout. read more

Hansel Toyota - Thanks, Ricardo! - Car Dealers Near Me - Petaluma, California

I know everyone likes to bag on car salesmen, but I had a great experience at Hansel Toyota, recently buying a new car there. I had contacted 9 area dealerships trying to find someone who would get me the car I wanted at a competitive price. Ivan at Hansel Toyota responded to my inquiry -- as did many other dealerships -- but Ivan stayed aligned with my particular specs (i.e. didn't try and coax me into a car other than what I said I wanted), was responsive to follow-ups, and ultimately got me a good price (given that it's currently a seller's market b/c of tight inventory). On the day of the purchase, Ivan prepped everything for my arrival, gave me a thorough walkthrough of the vehicle, and got me in-and-out as quickly as the process could allow. Solid job and a good experience at the dealership. read more

So we went in on a Saturday looking for a replacement for my passport and test drove a few cars and the rav4 plug in was okay I didn't love it as much as I thought would and Josh seen tha so he said let's look at the crown he did warn me it's on the pricey side..Boy let me tell you as soon as I sat down I was in love it had everything I wanted well except for the heads up display which I'm use to from my Hondas but it does have the 360 camera which I wanted and a heated steering wheel...Josh and Nick were very helpful in this buying experience made it a tad bit less stressful buying cars for me is always stressful also out finance person Ivan was pretty Awesome as well!Thanks again guys for all your help and answer to all my questions! read more

Hansel Toyota - Our new Toyota Crown limited - Car Dealers Near Me - Petaluma, California

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Seamless and ongoing Amazing Customer Service by Ivan! If you want a no-stress/no-hassle Toyota shopping experience, I would recommend scheduling an appointment with Ivan. This being said, DO YOUR HOMEWORK first. Figure out your budget, what you want, what is practical, and short-term/long-term objectives. You will not feel pressured in any way if you know exactly what you can manage. Once you have the figures and details of what you can manage, then schedule a meeting with Ivan. He knows exactly how to work with your budget and offer options with no stress. If the vehicle you want is not in stock, he will make it happen while being transparent regarding resources and timeliness of any upcoming vehicle deliveries from the manufacturer. This is my second experience at Hansel and I will continue to work with Ivan on any/all future Toyota inclined business! read more

We recently purchased a vehicle from Hansel Toyota, and I wanted to share our experience. Our first purchase went incredibly smoothly, everything was straightforward, efficient, and professional. After bringing the car home, however, we realized for personal family reasons that it just wasn't going to be the right fit for us long term. We tried to make it work for 11 days before deciding to go back and explore other options. While we know this isn't the typical car-buying process, our salesman Mark, sales manager Eddie, and finance manager Ivan were exceptionally kind, understanding, and patient. They truly worked with us and moved mountains to help us find a solution and get into a vehicle that better fits our family's needs. We're so grateful for the way we were treated throughout the entire experience. It says a lot about a dealership when the service continues even after the paperwork is signed. Happy customers, and thankful for the team at Hansel Toyota. read more

Keith was very helpful showing me vehicles. Very friendly and attentive I would recommend him highly.

This review is for purchase only. I have NOT had (or had need of) service here. It's getting tough to buy cars, what with manufacturers tightening their logistics and the days of overproduction long gone. I'd tried to pick up a new 2023 last year, but the model and trim I wanted wasn't available by July when my hunt began. After being jerked around by dealers on the south Central Coast, I decided to expand my search. On drives (for various reasons) up and down the state and inland, I'd stop by dealerships, talk to sales team members, give them the details of what I was looking for, get on a call list and press on. I've since been contacted countless times by half a dozen dealerships all repeatedly offering me models, makes, colors and trims I not only didn't ask for but have specifically told them I don't want. In autumn 2023 I was made aware of a publicly accessible, online allocation list on which I found the car I wanted in the trim I wanted. It was allocated to Hansel, so I contacted them via their website with my details. Logan got back to me in pretty short order, and he was a dream to work with from that point through my purchase yesterday (Jan. 25). Through awaiting its production, shipping and delivery to the dealership (a nearly two-month process), Logan kept me informed without being a bother, and answered inquiries into its progress in a timely fashion. Logan's communication (via text) was clear, informative, patient, fun. I figured I was workin' with an old guy (like me) since his texts were professional, punctuated with grammar and spelling that made understanding each other clear and easy. He worked with our schedule for pickup since we were driving nearly 300 miles north to the dealership from our home. We kept in touch on our drive north, and the car was out front, fueled up, charged up and ready when we arrived. We couldn't have been on the lot two minutes before Service Manager Ayman shook our hands, filling in for Logan who was helping another customer at the moment. Together, Logan (not an old guy, by the way) and Ayman were a fun team, easy to talk to, no upsell, no pushiness. Our deal had been settled via text, and they didn't try to make any changes nor d*ck around at the last minute, as I'd become so used to after half a lifetime of dealing with auto sales folk, particularly at dealerships. HOW REFRESHING! Joey in financing was warm, welcoming and straightforward, talked us through the factory and extended warranty and service offers, listened to and understood clearly my questions and gave informative answers while figuring out what our needs were over the potential for further upsell on that end. We were on the lot for a little over 1.5 hours, a bit longer than I'd anticipated, but I hadn't realized there was so much waiting time for DMV, etc. contacts, so in the end that time felt productive for the most part. I didn't feel like we were just sitting around waiting for...who knows what. (Previous purchases at other dealers have averaged 3-5 hours, and typically part of that wait is more than an hour for a "car wash" since other dealers apparently don't prep the car before buyer's scheduled arrival.) Was it worth a 540-mile round trip, 14-hour (including lunch at Moylan's Brewery) road trip dealing with southbound Bay Area traffic (how do y'all DEAL with that daily!?)? Absolutely. Would do it again. Thank you Logan, Ayman and Joey plus the service crew that prepped this car, for a great buying experience. read more

Hansel Toyota - ARRIVE & DRIVE: We drove 5 hours north to find our car, prepped and ready, parked right at the front door upon our arrival. - Car Dealers Near Me - Petaluma, California

Omar was a pleasure to work with. He wasn't overbearing, but reached out just enough to keep me informed of new inventory that matched what I was looking for during my search for the right car. Though I ended up finding my car at another dealership, he was really kind and congratulated me. Highly recommend asking for him at Hansel Toyota (he has access to vehicles at any of the Hansel dealerships in the area). read more

Ivan is absolutely amazing. If you need a Toyota ring this guy straight away or ask for him. He's the guy he will do what is needed to get you in the car at the right price. Absolute gym, every single person in California into Toyota this is your guy. read more

Sometimes you don't know how great you have it until you're gone. Service department - I took my Prius to Hansel for years. I had some costlier repairs done (suspension work is the costliest that comes to mind) but, 9 times out of 10 it was just scheduled maintenance. Oil changes, tire rotations, inspection checks. I moved recently and I started taking my car to a different Toyota dealership. They had some issues. I gave them some grace. I went back a few times and each time I'd be expecting a $80-$90 oil change or a $30 tire rotation and they're like oh, actually, you need over $1k in work done. First couple of times, it's an old car, it has almost 200k miles on it. Sure, believable. I went ahead and paid. But, when it became a routine, I started getting skeptical. How could my car have gone from pretty good shape to constantly needing costly repairs, simply because I was taking it to a different dealership? I took my car to an independent shop instead that was much more honest and had much better pricing. Anyway, now that I understand how honest the folks at Hansel Toyota are, how knowledgeable they are, how organized they are, I've gone from feeling pretty neutral to feeling pretty lucky to have been living near such a great dealership. read more

Callled about a used car that they said they had. Confirmed the day before, I drove down to see the car and it wasn't available it was in the body shop. Total waste of time. Also why was a car with no accidents on the carfax in the body shop. read more

Bought a used car from Hansel Toyota in Petaluma in July. I took my car to a mechanic for a second opinion on everything and to make sure everything is all good while I still am under the 30 day buyer warranty. I want this to be my family car and plan on keeping it running for years to come. When I purchased the car, I was repeatedly assured that if I have any concerns I can have it covered under the 30 day 1,000 mile warranty. The mechanic noticed the transmission fluid is contaminated and discolored, signifying a service is needed. The same goes for the oil. While inspecting, they also noticed that the wheel lock key was missing so they had no way of accessing anything past the wheel locks. I contacted the manager AC who tried to dismiss me to the service team saying they would contact me, but then the service team would never actually follow up with me and reach out. I had to call them first in order to establish a conversation about this. When I did, they were clueless about the situation saying they didn't hear about it from ac. It took 3 phone calls for them to understand what was going on. Long story short, I was told that AC decided they would not be covering any oil change or transmission fluid exchange under the 30 day warranty, although they would order new wheel locks. The service team member Jerry told me he'd call me once the parts arrive. I had to call them a month later because I never heard back, which I was told they were there, and I could schedule an appointment as soon as the next day to get them replaced. Why I wasn't called, not sure. not surprised. When it comes to the transmission fluid and oil change, along with some other fluids that this mechanic told me needed to be topped off, I'm confident that the 60,000 mile service was never done on this vehicle and the team knew about it and knew that it would glide by just in time to be sold. The service team member Jerry told me over text that they do not perform these services as it would "increase the value of the vehicle and therefore make the vehicle more expensive at sale" this tells me that they would rather get the car out on the lot for a lower price so that they could more easily make a sale rather than selling a slightly higher priced car that does not need any services as soon as a buyer takes it home. I've had my car for a little over a month and the regular maintenance light is already on, yet these people deny that it needed any of these services when it was in their hands. I emailed the general manager, Ryan Seaman, trying to express my concerns and find a fair resolution, I never received a single response. When I told both the manager and the service advisor that I got this information from the mechanic, I was questioned multiple times on why I would take it to a mechanic. If their 120 something point inspection is so reliable why are they questioning me on a second opinion? I find it funny that they put on license plate frames saying 'Hansel- caring drives us' when they clearly do not care whatsoever once it is out of their hands. read more

I've been going here for servicing for years.always excellent, but recently leased a truck. It was the best experience I've had in many years of buying and leasing vehicles. No pressure and upmost professionalism from Omar and all of the staff working together to accommodate my needs made this quick and painless I highly recommend this establishment read more

I wanted to purchasee an car. I got the run around treatment and poor comunication. What a waist of time. Hansel Toyota should be the last place you should go to buy your next car. There are plenty of good Toyota dealers. I bought my Tacoma at Jim Bagan Toyota in South Lake Tahoe and the experience could not have been better. A business is made successful by the employees that they hire and Hasel Toyota should be avoided. read more

I Scheduled an oil change and inspection with these clowns and they used a 35k service on a car with mileage in the low 20's that did not include an oil change. They did not even read the appointment details. When we brought it back down to get the oil change we originally ordered they said we could book anything online and it does not matter because the 35k service was the next one to use. When we said we had mileage in the low 20's and asked why they used a 35k service, they told us we are not putting enough mileage on it. That is the stupidest answer I have ever heard. They are blaming us for not putting mileage on our car and took no responsibility for messing up the service. They even reset my "service required" light which indicates it needs an oil change and did not tell me they did not do the oil change. That is dishonest and a lack of professionalism in my opinion. It was only after I called them when I did not see an oil service on my receipt that they admitted to not doing it. I will never go there again and warn others to use caution when using Hansel Toyota service. read more

Nasty service/sales department. Called to ask questions regarding ToyotaCare and what was included. Was a little confused because different service/sales reps conveyed different things and the maintenance schedule can be a little confusing. This sales rep I spoke to was very annoyed that I was asking questions. I'm not well versed in car maintenance, that's why you're there, for the customers. read more

I drove 30+ miles to see a Sienna, and when I got there it wasn't there. "But we have others you can see". Pure bait and switch. Avoid. read more

Salesman was pretty nice. Finance department pushed a loan through a company we asked them to not use without prior approval as we had a pre approved loan. Service department was terrible from the start on a warranty issue from day one. Service department has been no better since, no communication or call backs when trying to speak to service manager. Vehicle still has problems, dealership says to bad and still unable to reach anybody in charge in the service department. First and last Toyota. Many other vehicles available for a fraction of the price and much better fuel economies. read more

The practices at Hansel Toyota leave much to be desired when it comes to ethical and responsible business dealings. After confirming the purchase of a vehicle, including detailed communications about price and payment, the dealership assured us that the car would be detailed and ready for pick-up the next morning. However, shortly before we arrived, we were informed that several other buyers were also scheduled to come in for the same vehicle. Despite our appointment and confirmation, the car was sold to another customer who arrived just moments before us (as in, I watched him walk in 30 seconds before me). By promising the same vehicle to MULTIPLE buyers, Hansel Toyota created an unnecessarily competitive and frustrating situation, which reflects poorly on their business practices. This kind of approach shows a clear lack of transparency and respect for customers. I would not recommend doing business with Hansel Toyota based on this experience. read more

Car is fixed!! Brenden the service manager validated what I was hearing and like a magician him and his team totally fixed it! Jerry at the service desk was also super helpful and kind. Overall, everyone at this store was very nice and while jumping through extra hoops was a little stressful I appreciate that they fixed the issue & I now have a car I love without regrets read more

I had high hopes when I started working with Ivan Perez-Pacheco at Hansel Toyota, but unfortunately, the experience left a lot to be desired. When I expressed interest in a specific vehicle, Ivan asked me to put down a $500 deposit and run a credit check before the car was even shipped in for me to look at. This was just to see the car and specifically to check out the exterior color, which is one of the most important factors in choosing a car. I told him clearly that I wasn't comfortable putting money down on something I hadn't seen in person and might not even like. That didn't seem unreasonable to me, but the whole thing felt like pressure to commit before I was ready. While Ivan came across as knowledgeable in person, his tone over text was off-putting, abrupt and lacking the warmth or professionalism I would expect when making such a big purchase. A few days later, after I told him I was going to check out the same car in a different town (specifically to see the color), he circled back and asked my thoughts on it. By that point, I had already made my purchase elsewhere with a salesperson who actually listened to me and respected my process. In the end, this felt more like a transactional interaction than a customer-focused experience. I wouldn't recommend working with Ivan based on how things went. Buying a car should feel exciting, not pressured or uncomfortable and certainly not asking for money before you've even seen a car. read more

This is the most unprofessional vehicle establishment I have ever been to. The staff here have no idea what they're doing and have extremely poor mannerisms. If you're looking to purchase a vehicle please consider going anywhere else. Hansel Toyota is a very bad representation of what a trusted Toyota dealership should represent. read more

Everything about the scheduling was pretty seamless. Called, spoke to a real person, made an appointment for a Monday morning. Cool. I get there, meet the advisor and get checked in. He says the coupon I have for an oil change doesn't include a tire rotation and asked if I wanted one. I asked if there's a cost, he says a little bit. I asked how much is a little bit? He says $40. When I hesitated; mostly because other competitors offer this for free, he says since it seems like I'm a bargain shopper, that maybe I should consider their maintenance package. It's $350 upfront but it'll pay off in the long run with future visits. After feeling like he's made a decision on me as a consumer, I decline both the package and rotation. After an hour I get my car back and it's $95 out the door. He says my tires are fine, 6-7 on the tread. Really?! I asked. He says yep? They're good. This absolutely blew my mind considering I drive about 100 miles per day for work and can't remember the last time I got a new set of tires. I was fully anticipating dropping like $800+ on tires, but ok. I have magic tires apparently. After the visit, I go to my local tire shop to get a free rotation. They ended up telling me my tires are shot, they can't rotate them and recommend I get a new set. Spoiler- I gave them my money. I don't think I'll go back to Toyota. It's one thing to size up a customer right in front of them. It's another to put their safety at risk with low to bald tread and send them on their way after saying everything is fine. They get two stars for how easy it was to make the appointment. read more

Chris Camp is the best salesperson I have ever worked with. I inquired about a used Tacoma at Hansel and Chris gave me a call right away. I live in Sunnyvale and asked Chris if he could ensure the truck was still on the lot and if he could check it for any noticeable dents/scratches/stains. He immediately went and found the truck and provided me with a bunch of pictures and ensured that the truck was in great condition. He set the truck aside for me as my family and I made the 1 hour and 45 minutes drive from Sunnyvale to Petaluma. The truck was absolutely beautiful, but the service did not stop there. Chris ensured that I took the truck on a long test drive, and when we got back he made sure that my pre-approval rate from my credit union (which was better than Toyota's current rate by 2%) was the rate we used during financing. At no point did he try and upsell me, he respected my time and worked quickly to get the financing started. Ivan Pacheco was also great. He had all the financing paperwork printed and ready for me. Again, no upselling and he was super helpful in explaining the details of the financing deal. It was easily the fastest and smoothest financing deal I've ever done at a dealership. The Toyota Hansel store itself is also amazing! When I walked in I was confused because the ambiance is similar to a coffee shop, not a car dealership (and I mean that in a good way). Also, the coffee machine they have made a really decent cup of coffee! Chris had the detail team clean up the truck before sending me on my way back to Sunnyvale. Easily the best experience I have had at any car dealership. I find it especially nice that even though I was buying a used vehicle I felt like I was getting the new car treatment. 10 out of 10 would definitely buy from Hansel again. read more

Hansel Toyota - Car Dealers Near Me - Petaluma, California

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Excellent experience. We were very nervous and emotional because the used car was a little more than we could afford and we had just been burned by two other dealerships. We took the car to a mechanic and they said it was "perfect" . Well maintained and fixed up before selling. Very straight forward, no nonsense process. They use Redwood Credit until for financing which was easy and appreciated because they have the best rates. I knocked off one star because they only had one key and this was not discovered until we had already done the paperwork. And they said they would call regarding the key and they did not. Getting a new key is a difficult, expensive and total pain in the ass. read more

During the financing part of the experience, I was informed that Toyota Motor Credit Corporation denied my credit request for their special rate of 48 months at 4.99% due to lack of auto loan history. Makes sense. I was informed that only Wells Fargo Auto Loan and Chase Auto Loan had accepted my request, both at a much higher interest rate ( 7.0% +) than Toyota Motor Credit Corporation. Today I received two official application denials from Toyota Motor Credit Corporation. It states: "Our decision to deny your request was based on the reason(s) stated below: -We denied your request because your application is incomplete." Which contradicts what the finance department told me was the reason for my denial. Not sure if it was an oversight, a lie, or what from the finance department, but I can only assume that an official letter from Toyota Motor Credit Corporation offers more accurate information than in-person verbal information. I was originally struggling with my experience at Hansel Toyota as per my previous review, which I could chalk up to my lack of research into the dealership. However, the experience again feels dishonest, like an intended lack of transparency and cements my experience at Hansel Toyota as a stereotyped "scummy" dealership one. read more

As the owner of a small local business, I am always impressed when I get exceptional service myself. I stopped going to the dealerships for my truck a few years ago due to some very negative dealings at a similar Marin dealership. Until moving to Petaluma, I refused to go to the dealership for my truck's service. Now here in Petaluma, I found Hansel and my opinion has changed. We needed one of our company trucks serviced and reached out reluctantly to schedule. Upon arrival, they greeted us like royalty. We were then taken and immediately met by a Service Advisor, Anthony S. We had only booked one truck and while checking in for that one, realized we were close to the milage for service for our other truck and asked if we could do both trucks at the same time. We were elated when Anthony said Yes. I don't own the smallest Tundra, but Anthony and his service team took it on, and were able to get the service work done in appropriate time and we were always kept in the loop. I am always happy when employees at a company take the initiative to offer exceptional customer service. And a special thank you to the mechanics that had to deal with the difficulties. The service we received from Anthony and the service team here, will make us Hansel customers for life. I would gladly recommend this dealership to anyone that needs their Toyota worked on. Thank you for your consideration. Cheers! read more

Came in with problem on my Highlander, covered by the warranty but they also found that I had nail in the tire. They fixed it at no time and not charge! Awesome people! read more

I am very impressed with the staff at Hansel Toyota in Petaluma. My wife and I went into the dealership, just looking around. Angela and Austin showed us around. I was interested in a used car. However, Austin pointed out that Toyotas do not lose value and that a used vehicle is not that much cheaper than a new one. As a result, we purchased a new SUV. Thanks to Angela and Austin , we are now proud owners of a Crown Signia. Thanks, Austin and Angela. read more

I will never bring my 2020 Tacoma there again for any service period. They are dishonest and untrustworthy! They quoted me $1100.00 for a diagnosis and a new thermostat. I contacted yotaluma and they will do it for $450.00! This is very upsetting to me as I have been a loyal customer for over 30 years!! read more

I just had the greatest Customer Service experience with two of Hansel Toyota's finest. Service Advisor Jonathan was an excellent example of a skilled communicator who takes pride in his skill set. Jonathan was helpful, knowledgeable and explained maintenance issues necessary in an understandable manner. I appreciate the time Jonathan took to ensure I was satisfied and understood processes. Be like Jonathan! Carlos, was my shuttle driver. Carlos was a complete joy. He was an extremely safe driver who's friendly disposition renewed my faith in the ability to have a positive attitude in all things. Carlos put a smile on my face that will be with me for days to come. Carlos is a bright light. Be like Carlos! read more

One of these guys kinda stepped on my foot and didn't apologize. Typical plus I was there with my stepdad and I got kinda dirty looks from people read more

I dread bringing my car here. The dude I'm assigned to is just ...uncomfortable to deal with. He's one of those people that either talks strangely or puts on an affected "customer-service" voice. I'm sure the people that work here know exactly who I'm referring to. It's unsettling and it's hard to trust. As a woman, it doesn't land well. Like it's condescending in some way. Anyway, I'm sure he's a great guy, addresses men and woman the same, and is great at his job but, for what it's worth, I'm relieved to know I can bring my car somewhere else. I hadn't before bc it was under manufacturer warranty. read more