Flew united in economy class for a long flight from SFO to Frankfurt, and I don't have a single…read morecomplaint! The plane arrived on time, and since it was an overnight flight, they gave a complimentary blanket and neck pillow, both of which were incredibly comfy. United also provided numerous food and drink services. First they brought out snacks, which were high quality cheese and crackers. After, they brought out meals, where you go to choose from chicken, beef or pasta. I chose chicken, which was a chicken polenta. I don't like polenta to begin with, so I didn't like the meal, but the people next to me had the other options, which looked very good. After a few hours, they gave everyone sandwiches, which were my favorite. Definitely high quality airplane food. To finish off the flight, they did breakfast, which tasted pretty good. Drinks were served with every meal. The best part was the in flight entertainment. The screens in front of me were equipped with dozens of free movies, free services for TV like Apple TV and Hulu, and even an interactive flight tracker. The flight attendants were really nice as well. Would definitely fly United again!

I've been flying UA off and on for decades, it's the "less expensive" airline, usually the most…read moreaffordable one and has much coverage domestically and globally, but other than those few pluses, most of my experiences with UA fall into the minuses category, unfortunately. Positives - Expansive offerings of flight times and geographic coverage, and so this provides extensive connectivity. - Big hub presence across the US: Chicago O'Hare (ORD) (also the headquarters), Denver (DEN), Houston (IAH), Los Angeles (LAX), Newark (EWR), San Francisco (SFO), and Washington Dulles (IAD) - Usually lower priced than competing airlines. Negatives - Customer service leaves much to be desired. Maybe I'm comparing UA's service to Asian branded airlines, but yeah, disappointing. - Some planes are showing their age inside and out, but thankfully I mostly fly international which I think get the better planes. - My child was not feeling well once and we push the call button for help and the flight attendant just ignore us and when she finally came over, she dismissed our request for help. - My child threw up all over herself for lack of a barf bag (it was missing in our seat pocket). - Requested warm water and was given iced water when we already told them my child was not feeling well (the illness came on suddenly). All in all, not good memories of UA and generally leaves much to be desired. Thankfully, safety seems ok and pilots are experienced.

I would like to recognize Elizabeth Alonso from Baggage Service at the Miami (MIA) station for…read moreproviding truly exceptional customer service. On June 1st, I traveled on American Airlines Flight 525 from New York (JFK) to Miami (MIA), departing at approximately 11:15 a.m. After arriving in Miami, I accidentally left my garment bag on the aircraft. This was completely my mistake and not the fault of American Airlines. I filed a lost item report but had not heard anything back, so I returned to the airport early the following morning hoping there might still be a chance to locate it. When I arrived, I met Elizabeth Alonso in Baggage Service at Miami International Airport around 6:00 a.m. and explained my situation. She listened patiently to my story and was honest in telling me that sometimes lost items are found and sometimes they are not. However, instead of simply following the standard process, she decided to go above and beyond. Elizabeth explained that occasionally items are left at the gate rather than making their way through the normal lost-and-found procedure. Although it was not part of her regular responsibilities, she personally went upstairs, through security, and checked the gate area herself. To my surprise and tremendous relief, she found my garment bag. What impressed me most was that Elizabeth didn't have to do any of this. She could have simply referred me back to the lost-and-found process and moved on. Instead, she took ownership of the situation, showed genuine care, and made an extraordinary effort to help a customer. Employees like Elizabeth Alonso are what make a company stand out. Her professionalism, compassion, initiative, and willingness to go the extra mile transformed what could have been a very stressful experience into a positive one. Please extend my sincere thanks to Elizabeth and recognize her for the outstanding service she provided. She is a tremendous asset to American Airlines and a wonderful example of what great customer service looks like. -- Phil Wexler Grateful American Airlines Customer most people love to post negative views about Airlines, but they went out of their way from me

hideous people cancelled first flight…read more next flight wouldn't let me fly and lost my bag don't use American worse than Skye on 6th apartments.....major waste of time and painful

It is easy to come up with instant conclusions when it comes to airlines based on our first…read moreexperience. It's like a bad first date, you'll say after the date: "NEVER AGAIN". Same is true with airlines, there's some I will never fly with again. That being said when it comes to Cathay Pacific, this was not the case. What is the most important things to look for with an airlines? Punctuality? Cleanliness? Food quality? Leg room? Customer service? Cathay checked off all those for me on my first flight with them. All the flights were on-time. The cabin was clean enough, but I'll refrain from making a comment regarding some of the customers who fly on Cathay Pacific and their cleanliness. Cathay has some of the best airplane food, I usually hate the food but their food is good. And every meal comes with Haagen Dazs, so that is a plus. Leg room was sufficient which is absolutely necessary for a 15 hour flight to HK. Customer service was friendly. So just based off first impressions, Cathay gets a passing grade. I would fly with them again.

Economy is torturous. The chair in front of you will get within inches of your face…read more Only aisle seat will save you. Just a small living area to sit. Be prepared. Stewards just do job and run or disappear . To be honest. When you spend SOO much of your hard earned money pay if you must for the higher class or go elsewhere.

My mom ( 91 years young) recently flew MKE-SLC-SJC and returned via the same route. Before her…read moreflight I called and spoke with a VERY helpful agent and arranged a wheel chair to get her to/ from gates. The day prior yo her flight I was checking the status and noticed an option for low vision assistance and checked the box. We'll, mom my arrived home yesterday and said Delta was the best flying experience she had in years! She felt taken care off and accommodated for her special needs. Some of the things the did: walking her down the jet way and getting her seated ( she can't see we'll enough to read the seat numbers), put her bag up for her, changed her seat to an aisle and also moved her seat closer to the front, and were just so caring. We'll done Delta,! and thank you for taking care of my mom.

Leg room on these flights is criminal! They need to impose federal limits on how close they can…read moremake the seats. This is absolutely ridiculous for a 6 hr flight. The person in front of me will be in my lap if they recline. The greedy money grabbers at delta should be prohibited from doing this.

Emirates has the best airplane ever . Welcome to the A380 experience! Hubby and I flew…read moreinternationally to Dubai & South Africa! Great entertainment ! Movie and TV choices were plentiful! The selection was world class and varied from Hollywood to Bollywood to Nollywood! Lots of room for walking and also restrooms were decent! On our 16 hour flight to Dubai they offered two full meals plus a pizza or sandwich snack. The had unlimited beverages and offered them on demand throughout the flight. On our 8 hour flight to South Africa the entertainment was better and had a greater selection from the continent. Great engines, superior room and excellent flight! Felt like luxury from the moment we boarded till we arrived in Dubai! We spent 2 nights in Dubai! Amazing time and deserves a whole chapter itself! Super impressed with this world class airline! One star less for the fact that we had to pay for the seats after purchasing our tickets !! Otherwise I highly recommend!

I flew on Emirates for the first time last month and was extremely disappointed. They did not…read morefollow through with their promised services, so don't be fooled. They offer a fancy, glossy package of business class, but the reality is they don't meet what's advertised. My flight was delayed landing in Dubai, but rather than drive me to my next flight as promised, they decided I wouldn't be able to make it and cancelled my ticket before I even tried. I asked the drivers at the gate if they would kindly take me, and I was denied. I ran 20 minutes across the airport, and arrived on time but was told they had made the decision for me. My baggage was delayed by 2.5 days - they couldn't explain why it wasn't loaded on the next two flights. My meal was also no longer available since they had taken me off the flight. I was also promised reimbursement of expenses upon arrival. I had a large presentation the following day, and none of my expenses for that meeting were covered. I also had a very rude driver getting to the airport. Don't trust the airline, and definitely don't trust their layovers. It's really too bad - I was looking for a new primary airline for business travel, and it certainly won't be Emirates.

This Hybrid Airline is a great way to get to Seoul Korea…read more The Pros: The prices are almost half of the direct flight competition. The service was excellent. Seats had enough leg room. Flights were on time. Boarding and baggage all handled orderly. The Cons: Food was ok at best. No entertainment in English. No drinks for free but water and coffee. Not anything to be unhappy with overall. I highly recommend Air Premia.

We recently flew Air Premia for an overseas trip (round trip) and things went smoothly. This was…read moreour first time flying this airline and so, we purchased wide premium seats and although expensive ( still cheaper than most other airlines and the equivalent of premium economy) it was worth it given the length of the flights. Service was punctual, business like and the area was clean and comfortable. Perhaps my only complaint was that I wish the seats would flatten a little more. It was difficult to get completely comfortable but hard to complain. The food was nothing particularly special - generally a traditional Korean meal or an alternative choice. Headphones, pillow, blanket and slippers were provided. Additionally we received a nice kit which included a tooth brush, facial lotion and other accoutrements. Overall, this was a decent airline, and I would recommend.

Asiana Review Notes…read more TO Vietnam: Asiana Airlines SF to Soul Incheon - Flight 1 - July 12, 2019 - leg issues - swollen legs, leg cramps for both my mother and I. - Dinner: Beef Broccoli Rice (OK) and Bibimbap Bowl ( YUCK) - Breakfast: Pancakes and Sausage with Warm Fruit Cobbler - Yum - In Flight Entertainment movies: Crazy Rich Asians, The Upside and Isn't it Romantic -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous - I'm not Obese, but the seats are super small and cramped, I felt like a squished Sardine the entire flight. :( Asiana - Soul Incheon to Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 2, July 14, 2019 -leg issues - swollen legs and leg cramps continue - Ouch -Lunch: Chicken Stir Fry and Beef Stir Fry (OK) -Brownies -Pasta Salad - In Flight Entertainment movies: Fighting with my Family, Shazam - Dinner: Chicken Stir Fry Dinner (OK) -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RETURN to USA: Asiana Airlines Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 1 - Aug 9, 2019 Asiana - Ho Chi Minh City / Tan Son Nhat (TSN) to Soul Incheon Flight Delay by 1 Hour. - Flight 1 :( - Dung at Counter and Dung Supervisor at TSN - Vietnam helped change our (my Mom/My Seats) due to swollen leg issues before flight. -Checked all 4 Suitcases big and Small before flight. - Lunch: Chicken Dish (OK) - In Flight Entertainment movies: finished Shazam and Wonder Park movies - Thank You Dung and Dung. -Summary of Airline Crew and Service Grade: B - Friendly and Courteous but Check in Counter at TSN was really fantastic for both my mother and I. Special Thank You to both Dung Trainee, and Dung Supervisor at TSN for going the extra mile to help my mother and I change seats so my mother can feel a bit more comfortably on a long flight, after dealing with 4 weeks of swollen feet/ swollen leg issues. Your kindness, attention and care will always be appreciated! Thank You. :) Asiana - Soul Incheon to SF - Flight delay issues from TSN - rushing to next gate to catch Flight 2 - Aug 9, 2019...that was a bit crazy and stressful, but turned out ok! - Dung Trainee, at the Counter and Dung Supervisor at TSN helped change our (My Mom/My Seats) due to swollen leg issues before flight and coordinated with the Asiana Soul Incheon Crew to change seats for the Soul Incheon to SF flights. THANK YOU!! Asiana - Soul Incheon to SF - Flight 2 - Aug 9, 2019 - In Flight Entertainment movies: A Dogs way home - didn't finish, Isn't it romantic - didn't finish - Dinner: Fish and Rice with Cheesecake Brownie (YUM) Summary of Airline Crew and Service: B Friendly and Courteous. Special Thank You for working together hand-in-hand with and communicating clearly with the TSN Crew. Issues: -Luggage lost due to flight delay issues at TSN - :( -Filed Luggage Lost Claim - due to flight delay with Asiana's Kat - Baggage Agent at SFO. - Called SFO Asiana and left a message about our Lost Luggage issues Aug 11, 2019 -SFO Asiana Baggage Agent Leonard returned call about Lost Luggage issues due to flight delay Aug 11,2019. - Lost Luggage delivered to our house from SFO Aug, 11, 2019 at 11pm. THANK YOU Leonard! :) Summary Grading Airline Overall: C - OK Summary of Airline Crew and Service Overall: B, Friendly/ Courteous. Luggage Agents: B+ Would I fly Asiana Airlines again? TBD, since this is the very first Airline Company used to fly to Asia and was told this is the only airline where you can book, pick seats in advance.

The primary 24/7 (toll-free) Asiana Airlines phone number to talk to a person is +1-888-478-4407*…read moreor +1-888-551-0145™ , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. As a frequent traveler and one world Emerald member, I generally enjoy complimentary seat selection benefits when flying with partner carriers. However, my recent experience with Royal Jordanian was disappointing. I paid an additional $140 to reserve what appeared to be a two-seat row for my wife and me. Upon boarding, we discovered that the row actually contained three seats, which made the extra charge feel unjustified, especially since no traveler willingly pays more for a middle seat. The onboard seating experience was also uncomfortable. My assigned seat, 6K, lacked sufficient cushioning, making it difficult to sit comfortably during the journey. I had to use extra pillows and blankets to support my back and reduce discomfort throughout the flight. Customer service before departure was equally frustrating. I contacted one office for information regarding my flight and aircraft, only to be transferred to another department. After several phone calls and multiple referrals between different offices, I eventually reached someone who provided the information I originally requested. The process was unnecessarily complicated and time-consuming. While the aircraft itself was modern and visually impressive, and several flight attendants worked hard to assist passengers, the overall cabin environment left much to be desired. Restrooms became untidy early in the flight, with cleanliness issues that negatively affected the travel experience. Combined with the service challenges I encountered, the journey did not meet my expectations.

I cannot recommend this CLS Global Transportation enough. Sharon was our main contact and she was…read moreawesome to work with. She is an amazing communicator who responds quick and gives timely updates, which took all the stress out of planning. We booked the 13-seater sprinter van, and it arrived spotless. The vehicle was clean and looked just like the picture! Our driver, Floyd, was incredibly professional, personable, and accommodating. He ensured we arrived to all our events safely and timely. Planning an itinerary can get chaotic, but Floyd made the bride to be feel less stress as everything was all taken care of and more. If you need reliable, top-tier group transit, book this team immediately.

My friends and I were looking for a party bus for an event in Oakland, and I'm so glad I found CLS…read moreGlobal Transportation on Yelp! Their 20-passenger party bus was the perfect size for our group. Sharon made the booking process incredibly easy and was so helpful in answering all of our questions. Their pricing was also much more affordable than other companies we looked at, so booking with them was an easy decision. We were able to schedule pickup from our friend's house, transportation to our event, and a return pickup and drop-off afterward without any issues. Our driver, Leland, provided 10/10 service. He made sure we had the best experience from the moment we got on the bus by setting up the Bluetooth before we left and making sure the cooler was stocked with ice. He even picked us up a little earlier than scheduled since our event ended ahead of time. Most importantly, he got us to and from our destination safely while making the ride fun and enjoyable. Thank you, Leland, for being such an amazing driver! We'll definitely be booking with CLS Global Transportation again for future events, and I recommend them to anyone looking for reliable, affordable, and excellent party bus service.

I recently purchased a plane ticket from Turkish Airlines through Booking.com. According to…read moreBooking.com's policy, I was eligible to cancel my ticket within 24 hours of purchase for a full refund. I canceled the ticket within that 24-hour period because I found a cheaper option elsewhere. However, I have not been refunded for the seat selection fee. Booking.com stated that it is not their responsibility and advised me to contact Turkish Airlines. When I contacted Turkish Airlines, I was informed that seat selection fees are non-refundable. I find this unacceptable because I canceled the ticket within the eligible refund period and never used the flight or the selected seats. According to the U.S. Department of Transportation, if an airline requires payment at the time of reservation, it must allow consumers to cancel the reservation within 24 hours and receive a full refund. This policy is mandatory in the United States. Furthermore, the Department of Transportation states that consumers are entitled to refunds for fees related to ancillary services when the associated flight is canceled or refunded. Ancillary services include optional services such as advance seat selection, baggage fees, Wi-Fi access, meals, and seat upgrades. The seat selection was purchased as part of a reservation that was canceled within the required 24-hour period.

I bought a ticket to my mom from Istanbul to Venice through Turkish airlines website !…read moreAnd it was mentioned 30kg on her ticket and also on the email received from them! In the airport they refused the claimed weight and refused to proceed untill i paid the extra 7kg !!! And their claim was it wasnt their fault ( Although i bought it online from Turkish airlines!) So be aware guys they claim they are luxury airlines but their acts like budget airlines so better to search for alternate airlines!!

I used this airline very frequently when I lived in Orlando, Florida and would fly up to…read moreChattanooga, Tennessee to visit my mother, my late sister, and my younger brother. I usually was able to book flights for $29 - $49. Most expensive was $99, although that was 5 days before Christmas. Cheapest? $17!!! Since I kept clothes at my mother's house too, I frequently would just fly carry-on so I didn't have to bring checked luggage. The only aspect I didn't like? The seats were a bit small and uncomfortable, especially for a guy my size, although what do you expect for said price? All in all, not a bad airline!

This airline has employees that kick you out the plane while you are seated if you have a crying…read morebaby. Babies are humans, if it bothers people then just fly private. Disgusting acts of this airline to kick a family out. Family maintained their patience and left the plane.