CROOKS. And you'll want to keep reading to find out how one manager ruined mine and my girlfriends weekend vacation.
Went to Ortega tonight for the first meal on this weekend vacation with the gf. We were starved when got to town, so we dropped our things in our hotel and headed to dinner from there.
We hear good things about Ortega, get seated with an amazing view, food was bomb, but wait, there's more!
Time to pay, $86 for the meal, not bad at all considering we got a bottle of wine, 2 apps, and lobster and steak for entrees. Take out my card to pay and whoops "we're cash only." Hm. Okayyy? This place is like a Ruth's Chris. Heck even ICE CREAM TRUCKS TAKE CARDS NOW! Whatever.
So they tell us there's and ATM across the street. I go, boom card declined. Okay let me try my gfs... declined too. Now I don't speak Spanish (remember this for later) and so I have my gf go out to get cash, maybe I'm dumb and missing something obvious, idk. Oh btw they would let us both go- I get it but this place isn't exactly safe and it's getting dark. So she comes back like 20 minutes later saying she went to 5 ATMs and none are working, apparently all of the atms in Baja Mexico aren't working. Idk either. Anyway she's followed by the "manager" aka this total scum of the earth thief.
So they're going back and forth in Spanish for 10 minutes and I'm just sitting there sipping my water like a dummy not knowing the conversation. My gf is super level headed but I've never seen her get this frustrated so I'm thinking something like they're giving us a hard time about having to come back tomorrow to pay... because this is the year 2019 and of course they're not about to force us to scrub dishes or anything. Next thing I know my gf, on the verge of tears from her rage, hands him her sunglasses I bought her as a gift last year. These things are $300. She grabs my hand and and we start walking out. Again I have no idea what's going on until we get to the parking lot. I'm also in disbelief, like an out of body - "did what happen just happen"- experience? Apparently the restaurant MANAGER, the leader, the "man" who sets the example everyone else is supposed to follow, told her she needed to leave him something of equal or greater value, which explains why she was pointing to her watch, her RING, and her glasses.
The audacity of this "manager" to ask for a woman's jewelry. Bro. Who the hell do you think you are? Like really, close your eyes and imagine in this day in age going to a restaurant and handing over a personal belonging because of a miscommunication. Actually a non-communication if we're being technical.
So from one manager to another, here's how easy it is to create a happy customer. This is so simple. You ready?
1. You tell your customers from the minute they set foot in your restaurant that you're a cash only business and the atms aren't working in a 200 mile radius
2. ... there is no number two. That's it. That's how easy it is.
In conclusion, I have no doubt this place will fall with this bafoon as the role model for an entire staff. Again, food was great, view amazing, please fire him so you don't ruin someone else's vacation. read more