He was not able to help with my VW key replacement, but was so kind and offered some good advice. I…read morewill use this company should I ever need this type of service again.

Kept delaying providing service and kept blowing me off. Finally provided an update that include a…read moreridiculous service price.

My wife brought our motorhome to Bob because he said he would take care of removing a lock for her…read more Although the lock was removed and we appreciated that and we thought it was a fair price, my wife was berated and treated like absolute garbage the entire time she was there. I've had instances with Bob in the past where I was taken aback by how rude, confrontational and irrational he was but I certainly didn't think that he would be that way to my poor wife. I feel terrible about sending her there and I would suggest only engaging this company if you've got thick skin and you're ready to walk away shaking your head wondering how they are still in business.

We have had issues with a person who used to work for us entering our property periodically. Our…read morealarm system has been completely changed, the codes changed and the locks rekeyed many times. Of course we have notified the police and taken any advice given. Finally I heard about high security locks that are nearly impossible to pick. Having met Robert once before I thought that he might be able to provide this service. His response was so startling and rude. Robert suggested I get in touch with a memory service. When I asked him to explain he said that he thought I had dementia! I was unaware that I had contacted a locksmith and psychiatric service. He is demeaning and socially inappropriate and very rigid. Having worked with many people I have only seen this combination in people with OCD but unfortunately he is not a pleasant person. There are so many locksmiths why attempt to interact with Robert. Call someone else who will complete your job and behave like a professional.

Honest to God....they took the anxiety of losing my car keys 100% away!…read more Thank you so much! Best Customer service in this industry that I've ever experienced!

I needed keys for a new business, I tried the Home Depot, Lowe's, Ace, mine could help me, I called…read morea couple of local locksmiths and they were only interested in a service call, a friend told me to call Lakeside locksmith and to spoke with the owner who asked me to send him a picture of the key, and he called me back and asked how many I needed, he ordered the keys they came in very quickly and I went the next day and keys were made while I sat in my car, price was awesome, service was awesome, he got the job done, I will use him again, you should too!!

I locked my keys in a bedroom and tried unsuccessfully to pick the lock. Hey, it was worth a shot,…read morebut guess what? It's not as easy as the videos make it sound and I have reassured myself that I could never become a burglar. After an hour of concentrated effort, I called Accurate Lock & Key and was given a very fair and reasonable quote by Steve. He was here within the 15 minute timeframe he promised. The lock was a bit stubborn, but he knew exactly what to do and after a couple of different tools, bingo! Success! Lo and behold, my keys were right where I thought they would be in that room. My form of payment was going to be a charge card, but there's a 3% charge for that so an old fashioned check written out to the company worked out even better. I'd highly recommend Accurate Lock & Key and I will definitely call them in the future! Well, hopefully I'll never have to, but it's comforting to know Steve is there just in case. So look no further, you found the company that can help you!

I spoke to Steve Monday night. He quoted me $199 to rekey 3 locks and deadbolts. He came late to…read moreour house. Asked to be paid in cash before entering. He then charged $340 without discussing a price jump from what we agreed on. Poor business. Feel like a bait and switch after he did the work.

I had my key programed he is knowable got the job done you get what you pay for so beware when you…read morelook for a person to do work look for someone that has years of experience

I was quoted 120 over the phone called back a day later it's now up to 185 had to go through a…read morehassle to take the price back to 120 then talking on the phone with the guy and starts cussing at me then wants to argue about it when I call him out on the horrible customer service DO NOT CALL HIM!!!!!!!!!!!!!! HORRIBLE CUSTOMER SERVICE SWARING AT CUSTOMERS I WOULD RATHER PAY MPRE MONEY THEN TO BE TREATED LIKE TRASH DO BETTER

I needed a locksmith for what I thought would be an expensive, complicated job at my house. I had a…read morelock on the back door that was sticky and unreliable. Since it used the same key as the lock in the front door, I thought I would be changing both locks, plus the deadbolt on the front door, so I wouldn't have to carry two keys to the house and wouldn't have to remember which one to use on a dark, cold, rainy night when I had my arms full of packages. I wanted to go to a brick-and-mortar store, not just call somebody who had a listing in the phone book or was carpet-bombing Yelp with spam. Well, Big D Lock City has been in this spot for at least 30 years, according to the guys behind the counter. The same guys also said that they could simply sell me one new lock and key it to the locks I already had, thus saving me a couple hundred dollars and a load of aggravation. (I have a couple friends and family members who have keys to my house, and they would all need to be notified and resupplied.) The locksmith came out the next day as scheduled, finished the job quickly and took my credit card without a hassle. I thought the price was reasonable, but it's not like I called three other shops and compared. I just felt good about the place when I walked in and saw a place that had a timeworn feel to it, a place where they were honest and old-school about their work. If I need a locksmith again, I know who I'll call.

They changed our locks about five years ago; I remember a family member who is typically critical…read moreof these type of businesses was impressed with their work. They also made a bunch of duplicate keys for us. Forgot about until recently when a co-worker needed a locksmith. Recommended them to her. She called several locksmiths... they were one of the most responsive, reasonably priced, and she felt comfortable with them i.e. not some fly by night operation. They have a physical storefront on Coolidge in Berkley where you can go buy various lock/keys related items.

They are good. The door is nice but adjustments were needed and he's coming back for more. $read more

Called for a door repair and made the mistake of giving a deposit. Now 2 months later no repair a…read morehand full of promises and nothings been done. Asked for my deposit back and now he has ghosted us if you want to give money away and not have the work done this is a great company for that. Don't trust this company to do what they say. Don't normally give bad feedback but then again I've never seen this kind of service in all my years.

Jason is a miracle worker! I have an old house with a very old, steel/glass front door that was…read morealmost impossible to lock. I tried multiple locksmiths over the years, including one very well regarded old place in Detroit and was always told there was nothing that could be done and I'd have to replace the door. Fast forward to now and I'm trying to get the house ready to sell. Called this place as a last resort and Jason asked me a few diagnostic questions and assured me he could get it working but it might be a long job. He came out the next day and we looked at it together and he quickly diagnosed the main issue and then identified multiple things he could do to get it in good working order. He walked me through his proposed fixes and was also honest about the limitations of what he could and couldn't fix. I understood it couldn't be made perfect and never expected that, I just needed it to be safe and functional so it wouldn't be an issue for any potential buyers. He worked on it for nearly two hours. When he ran into new issues he communicated them clearly and what he would do to work around them. I was actually not expecting much, but when he finished it worked nearly flawlessly! Given all the work and effort he put into it I was even pleasantly surprised how reasonable the cost was in the end. Owner came over at some point to drop off more supplies and she was very nice too. This is definitely my new go to locksmith!

Paid $265 for a key fob that will not lock or unlock my car. The car does not register the key and…read moreI have to hold it against the ignition each time to get it to work. I was told I have a warranty and they could order me a factory key if this key did not work. They "ordered" me a factory key and I have contacted them multiple times over the course of a month to set it up. At this point they have stopped returning my calls and texts. I paid with Venmo so I have no recourse for my broken key.