The customer service at Pet Supplies Plus, Johnson City, Tennessee is exceptional. We've always…read morebeen warmly greeted when we go into the store, everyone is helpful, and the willingness to go above and beyond to help out a customer in distress is outstanding. On one of our trips there, our vehicle ended up with a flat tire. Two PSP employees immediately offered to help us get the flat tire changed out to the spare. In no time they had us taken care of and back on the road to go to an important appointment. That meant everything to know people were there willing to help us.

I love going here for turtle food. Their employees are always extremely nice and knowledgeable on…read morewhatever need that you may ask or have. Some of the things are little pricey ( Dog clothes and some treats ) but things in aquatics are cheaper ( except for some lights) I am not sure if they do price comparison because I have never asked. Over all I love PSS .

What a great store! Very knowledgeable and friendly staff. Everything needed for keeping the birds…read morehappy, plus unique and fun things that you didn't know you needed.

If my dog had a job it was pretty wealthy to where he can shop for himself, he would definitely…read moreshop here everyday. We were checking out some gifts actually for some of our families pets to see if they had any good options. This place is also dog friendly as well from what we observe. Mainly this place caters to dogs but there are some cat toys and other cat gives as well. They got premium food as well and other stuff in the fridge. You can make your own custom dog tag here as well using their machine. Staff here was absolutely friendly! Plenty of great options to choose from. Overall, if you were in the area check this place out.

Omg. My family and I just adopted a dog into our family and in our adoption papers was a card for…read morethis place Tennessee Tails Pet boutique for a congratulations on the adoption and a gift. We went and we talked to Hugh and Quinn who helped us to pick out all our gifts. We left we a bunch of great stuff. Definitely we be a returning customer

We always enjoy going to Pet smart even if we are just browsing the pugs love the attention and…read moregetting to see other dogs

Highly recommend this peticular petsmart always care, the…read morevet there isn't the normal one from others and are very very caring. but.... Special shout to Kevin for being great, he knows why

eh... just eh. Also NEVER answer their phones. went in to gain knowledge and get a good food but…read morealso the information they provided was wishy washy and I try about a certain dog food company after I got the truth from the source also.. sad because they have the potential to be the best around.

Wonderful staff and great selection! They are so friendly to the people and their pets! My dog…read moreloves picking out her treats! Definitely recommend!

Wish I had gotten the names of the 2 employees who helped us... the lady who seemed to be a…read moremanager/owner was pretty rude. It felt like we were an inconvenience to her by being there, from the second we walked in. Looked at us like she had no clue why we were there. My husband had questions about keeping fish as we're both new to this, and she treated him like he was an idiot for even asking anything. Another employee, a younger man, came and helped us later and I can't say enough good things about him! He was incredibly friendly, offered plenty of knowledge, and helped us get exactly what we needed. Honestly if he hadn't came over and helped us, we were about ready to walk out without buying a single thing. Thanks to him, we made a purchase. Most likely wouldn't go back again specifically because of how rude the lady was. As a customer, I have no desire to be treated like I'm a problem for coming in to spend money at your store.

honestly the most rude owner in the history of fish keeping. her son is nice but lord I dread…read moreeverytime I go in there when she is working. it's like it's an inconvenience to her when someone goes in to spend money. would recommend just getting stuff online to be honest.

The dog park is pretty small but I have not seen it get overcrowded. Saturday morning music is nice…read moreand the staff is welcoming with an appetizing menu.

Ouch. So expensive... every single thing in this store is up priced 1000% so expensive.. $50 on a…read moretiny bag of treats for my Great Pyrenees. Go to any other store it'll be way way less expensive.. and if you want it dirt cheap go to Amazon or Walmart. Same EXACT stuff except the homemade cookies for dogs.. Outrageous!!!! I have 5 dogs. I would have spent $500 on treats that I could get for $50 for $500 I could feed them filet mignon and Dom Perignon.. And be happy knowing their eating well and I'm now drunk ..

They are the best! They are so friendly and knowledgeable. I love how they ensure your tank is…read moreready before selling you fish. I'm using the Father Fish method and my natural tank is thriving. I'm so glad I was told about this place.

My wife and I drove a hour and couldn't believe how happy we were that we did. The service is great…read moreand the fish and in great shape. Definitely will go back You won't be disappointed

I'm happy to have my dog but the service here is awful. Even the management is unprofessional. If…read morethey treat people bad it makes me nervous how they are with the animals. Such an disgusting experience.

I inquired about a puppy I found on Petfinder.com. I got two separate emails saying I had to fill…read moreout an online application to get an interview before I could even see the dog in person. I went to their website and found two other dogs I was interested in seeing also. I filled out the online applications and it said someone would be contacting me within 72 hrs and to notify my vet to that someone from there would be contacting them. It has been a week and I have received neither a phone call nor email from the humane society. I checked online and the puppy i was originally interested in is no longer available and the two other dogs still are. I won't jump thru hoops with them again just to get to look at an animal only to never be contacted back. I will go to the animal shelter and/or pets mart so I can see the animal up front and make a decision if I want to proceed with an adoption from there.

Love this place! The staff is always friendly and willing to help! Special kudos to the manager,…read moreBill, who has gone above and beyond to help me with my large orders. Always a great experience in this store!

I love this place! It is especially great for your pets. They have great prices on dog and cat…read morefood. Plus it comes in bulk packaging. They have good animal snacks too! The people that work there are friendly and very helpful.