Kris is the best. She is so helpful, everyone there is so pleasant. Every time my husband and I have gone there, I have gotten amazing service. read more

My wardrobe for "casual" is simple: Theory, Hugo Boss, John Varvatos, and Vince. For Theory, I hit up Bloomingdales since they don't have a store around here. Boss and Varvatos do, so I just visit their store. Here's the odd thing about Vince, though... they have a store, but they don't really carry much. I tend to find more Vince clothing at Bloomingdales... which seems weird to me. Anyway... here's a typical visit: FADE IN: INT - VINCE STORE, FASHION ISLAND - DAY CUTE VINCE EMPLOYEE Hi, welcome! TOM B. Uh huh. Whatever. Tom B. walks over to the small men's area and quickly realizes there isn't a lot of stuff. CUTE VINCE EMPLOYEE Wow... you are so handsome. Are you a movie star? TOM B. I know... and yes. Ok, well... that's about it for me. Bye. Tom B. quickly walks out. TOM B. (CONT'D) (MUMBLING UNDER HIS BREATH) Looks like it's back to Bloomingdales. CUTE VINCE EMPLOYEE Have a nice day! The cute Vince employee watches Tom B. move, fixated on his god-like physique. CUTE VINCE EMPLOYEE (CONT'D) (MUMBLING UNDER HER BREATH) Oh my. There goes a Vince man. FADE OUT. read more

We had an amazing late lunch! Jo was absolutely amazing. I sat at a booth with my sister and our friend, even though normally I sit at the bar. He went above and beyond to make sure we needed something before we actually did. I will definitely come back for his hospitality and customer service. read more

This review is about a recent experience. A huge portion of my wardrobe is Vince and I shop at this location often. The selection is fine and while many of the sales reps are pleasant to shop with, I've had some unprofessional and unpleasant experience with one rep in particular by the name Chris. Her rude and unprofessional behavior causes a disturbance and I do not recommend to work with her. read more

Decent quality items but terrible customer service. Don't buy anything cuz they will pull every stop to not exchange or anything. I would highly suggest buying through Nordstrom. For the prices the service was appalling, especially Chris brown. read more

I was at the Apple Store for a Genius bar appointment and had to use the facilities so we went to Nordstrom's and I saw a beautiful cashmere sweater by Vince. For fun I decided to try it on and see what it looked like as I love the Vince brand and I was looking for this type of style. It was too large and quite expensive, $495, so we just passed it up and headed towards our vehicle. On our way, we saw a Vince store, which I had no idea there were Vince stores. My boyfriend insisted that we go into the store. I didn't want to go because I told him that it's torture to go into an expensive store that I can't shop in, but he insisted. Little did I know but he was planning to surprise me with buying me the same sweater we saw at Nordstrom's, if they had it in a smaller size. They did have one size down and he had me try it on. He thought it fit so he purchased it on the spot for me as a belated Christmas gift. I was so caught up in the moment about the complete awe of how sweet he was to do that for me and was completely taken off guard that I didn't think about the return or exchange policy, which I always check on before I make a purchase and especially a large one like this. He wanted me to wear it, so we asked the saleswoman to cut off the tag. The next morning I tried it on again and really thought it was too big for me. I found it in a smaller size at Vince online. I also found it on nordstrom.com. I really wanted to order it from them because of their excellent customer service and return/exchange policy. I knew it would be hassle free. I checked the receipt for the return policy and it said we had 30 days for a full refund, provided the tags were attached to the item, we had the receipt and it was unworn. I looked for the tag that I thought the saleswoman put in the bag, but she kept the tag. My boyfriend called the store and spoke with the manager who rang up our transaction the night before and explained that the sweater was too big and we'd like to exchange it for a smaller size. We were also concerned that they kept the tag and the manager assured him that the tag didn't matter. They didn't have it in stock but the manager told him that the Grove in L.A. had my size. He just needed to bring the sweater down by that day to do the exchange and they'd mail order the smaller size and ship it to my address. I thought that was odd. I wanted to hold onto the sweater and keep it so when the smaller size came in, I could compare the two. But the manager insisted that we return it that day. She probably thought I'd wear it in the interim. We went to the store and we spoke with the manager that we purchased the sweater from the night before. She insisted on doing an even exchange. I wanted the transactions to be done separately so that this one would be returned to his credit card and then ring up the smaller sized sweater with a new receipt. She wouldn't do it. So we did an even exchange. As we walked out the door, I read the receipt and that's when I noticed she had typed, "RETURN WITHOUT RECEIPT" so we went back and asked for the original receipt. She proceeded to stoop down and gather the receipt out of the trashcan and sheepishly handed it to us. My boyfriend pointed out that the words, "RETURN WITHOUT RECEIPT" were erroneously typed on the new charge send receipt. The manager argued that it was OK because it was an even exchange. She processed the return in an unethical way. Being a former Nordstrom Customer Service Representative, I told him that now that if we did decide to return the exchanged sweater, we could not get it refunded onto his credit card but they would give us store credit. At $534 with tax. That was insane. I told him that is why I always shop at Nordstrom and Nordstrom RACK, because they don't operate in this shady very unethical matter. I'm still waiting for my sweater, so we'll see how it arrives. Hopefully it will fit perfectly and be in excellent condition. Because I do not want to get stuck with a store credit for $534. I will NEVER AGAIN shop here due to this type of unethical, shady shenanigans with the exchange. If it doesn't work out, I will contact AmEx and perhaps the BBB. read more

Staff is always eager to help and really friendly. The environment of the store is very cool and relaxed, I'd live here if I could. I like shopping here after dinner at R+D! read more

Very unhappy! You need to know that 40% off merchandise can only be returned for merchandise credit, something that no Vince person said anything about at time of my purchase. Went to return sweater I had purchased 2 weeks ago, with sales receipt, tags attached--but was informed that I would be given merchandise credit, not credit back to credit card. I told salesperson that no one told me that. Her response was it is printed on back of receipt--the print on back of receipt looks like printer copy which desperately needs ink and print is single spaced, smallest font possible. Her response seems to indicate that a matter like different return policy would not be of consideration at time of purchase as well as indicate Vince salespeople have no responsibility to inform customer. I told salesperson that I should have been told of this policy, to which her response was if people inquire...we tell them! read more