I had an outstanding experience with Perfection Auto Works. Mike, the owner and mechanic, did an…read moreincredible job replacing the engine on my BMW 528i. The work was done professionally and with great attention to detail--the car is running better than ever. What really stood out was the communication. Mike kept me informed every step of the way and made sure I understood what was being done and why. On top of that, his pricing was honest and fair, which is hard to find these days. Even after the job was completed, Mike was great about addressing any warranty-related questions or concerns without hesitation. That level of service really builds trust. If you're looking for a shop that does high-quality work, stands behind what they do, and treats customers right, I highly recommend Perfection Auto Works.

I have been using Perfection Autoworks for a little over a year now. Mike (the owner) and his team…read moredo a phenomenal job. Mike is clearly an expert in the field and knows his cars inside and out. He does a comprehensive inspection of your car and makes recommendations on what needs to be done. There is never any pressure to do any work. His pricing is fair, his work is exemplary, and he keeps you informed. He recently serviced my 23 year old SL500. He recommended a tune up and there were a couple of leaks that needed to be assessed. I picked the car up yesterday, the bill was as I was told it would be. No surprises no ridiculous pricing. I got in the car and headed home. Honestly the car felt new again. I hadn't noticed the slow performance deterioration that can occur over time. The car's performance was back to top condition. I am absolutely thrilled and one can rarely say that when leaving a service appointment! Thanks Mike!

POOR COMMUNICATION, WRONG CAR, AND UNFINISHED WORK. Garner Automotive was recommended to me for…read moresome work. I made an appointment by phone in advance and dropped off my car in person for a quote on replacing 2 struts and for an oil leak dye test. I spoke with J. in the front office and I noticed he had the wrong car notes for my vehicle. I pointed this out and then we spoke for 10 minutes about the details of my car and what I brought it in for. I went over ongoing work on the car and told him specifically what has been or is already being done with the vehicle including the battery and valve gasket. I was assured that J. would check in my car and note the account for me, no call in required. Unfortunately, after 3 days when I was finally able to reach someone at the garage over the phone they sent me an email quoting me for another car's maintenance including work I did not request and work I specifically mentioned had already been done on my car. When I called them to correct the issue they were very hesitant to send me a fixed quote and were unable to answer simple questions about my car. The new quote included what I wanted but only had the information I had given when checking in the car with no additional information or a report of an oil leak test. I went in person to get to the bottom of what was happening and at this point they had my car for 1 week. The man at the front desk was incredibly defensive and aggressive about the situation, admitting he had written the wrong notes and that a oil check as I requested had not been performed because of the work that is still being done to the car as of when I brought it in. The state of the car and what I needed was made clear when I dropped it off and it had not been communicated that there was an issue. At this point, a number of things were said that I found worrying: "I would have charged you more had I known you wouldn't do more work with us," "it's an old car no point looking past the first issue," "we do not take pictures of our work at any stage," "we do not do written notes," and I was also questioned on why anyone would use more than one mechanic ever as if people do not move or have different types of vehicles at the very least. As the front desk man had caused some of the communication issues, I understand the defensiveness, but there was clear intimidation in the attitude and then after a long time a second man came in just to silently loom behind him the rest of the time, never contributing to the conversation and also unable to answer any of my simple questions about the vehicle. Very unfriendly and I am very unhappy with this experience so far. To be clear the quote for 2 front strut replacements was about $1450.00 on an older Toyota, and I decided to not do this work with them firstly because of the poor communication and note keeping this time. Secondly, they charge more than 2x market price for parts. The oil leak dye check has still not been performed but after much hem-hawing I was assured that I can bring my car in this next two weeks to do it, but was also told that it may take them several weeks to complete an oil leak test, which was not completed the first week they had the car. This is no regular timeframe. Who can wait over three weeks for just an oil leak test? Cost: $140. They said they "price similarly our neighbor, Borst Automotive, perhaps coming out a few dollars cheaper." Due to the unprofessionalism and poor state of vehicle on pick up inspection no longer comfortable doing business with Garner.

I had an appointment with Garner this Monday but when I called to confirm the week before my…read moreappointment Ryan told me "why don't you just take it somewhere else." So I did, and left a review stating as much. Then Ryan, the front desk manager, messaged me from the owner's email telling me he didn't like my review and wouldn't help me as a result. My review was neither defamatory or exaggerated, just that they told me to go somewhere else after I made an appointment. I had already called him and told him I was disheartened by his poor service and canceled my appointment so the email was unnecessary and completely petty, lending credibility to the notion that his initial refute was just as petulant. What a shame the owner would let his reputation suffer over something so stupid.

Had a good experience with the shop. They are really flexible and understanding and explain…read moreeverything to you really appreciate their work. It's trustworthy and reliable great value. Equinox for life.

took my silverado in for AC service. found out they charge twice as much as other repair places …read more they charged $360 for a service that other places charge $150. I called a couple of other places after leaving this business. I left a review previously and the owner said if I removed the negative review, he would refund my money. I altered my review to state that they looked at my car promptly. That was not negative. He said no refund so this review is going up. My fault for going there and following a recommendation that this was a honest and reliable busniss.

I called in and scheduled some time with this local auto shop after having it recommended. The…read morepriority is to always support local. The service overall was great. They do have a phone but text seems to work better for them and that's a rather new experience. Quick with response via text. They were very thorough in response and curious, direct and interactive. I requested the maintenance as my maintenance light was on and also asked for them to do an overview of the vehicle to see what may need to be done. I was able to get this all done in a day. It's drop off in the morning and then I believe the goal is to service all vehicles dropped off and scheduled however seems possible that you could leave your car overnight if not gotten too. I did have to call and text to check in with work, they got to my car within the last hour before. The value for the maintenance seems very fair however this vehicle I have is a newer one and I want to compare prices for some of the work they recommended. So I did the minimal with them and would say that as a whole, the experience was great.

Great people, wonderful service, and excellent prices. Maintenance plan finally ended on my truck…read moreand the dealer hit me immediately with the hard sell and big prices. Dan's came through with expertise to take care of it all for a much better price.

Terrible horrible place under the new owner. It used to be trustworthy but not since Ryan Brown…read morebought it. Don't trust this shop. They use predatory sales tactics and will even threaten you to make to spend money on repairs.

I, too, was a regular customer of Rod, but things have changed. In my last visit, I was double…read morecharged for 3 different services, and the labor charge for 3 hours was $627. That's $209 an hour. A day later, I questioned the charges and the manager told me that he didn't write the invoice up. This is a small business. There is no secretary, so the only other person to write the invoice would have to be the technician. The manager told me he would "look it over and call me back the next day." I received no return calls. I do not recommend dealing with this service.

Just another shop that wants to inflate their prices. They want to charge a 30% markup on a motor…read morethat I found for three grand, (just cause), and I've called multiple other shops and gotten quotes for the engine replacement that are well under $8000. And they said that the average for them is 10 to 15 grand. Even though their labor rate is supposedly lower than average. They just don't want to do the work but won't tell it to my face on the phone. And then they want to replace a bunch of unnecessary parts after they drop the motor, even if the parts that are on there (hoses, clamps, motor mounts) are good, "just in case".

Too easy to recommend this shop. Professional, on time, knowledgeable and extremely friendly…read more Won't be going anywhere else. 10 stars if I could!

they are fair in there pricing. they are honest and tell you what is wrong with your car. then they…read morefix it and the world is right as we hate to separate from our cars. i would recommend this place to anyone if you want honesty and good work. They have my Cadillac at this time.

Damage my car and was told oh well file a insurance claim! They said we don't fix that and there's…read morenothing they can do

Jeff has always been honest and fair. I will go here whenever possible- he and his staff…read morecommunicate honestly and responsively about what is needed, how urgent an issue is, and do the job right. My brakes, getting a rat out of my blower unit- I would go to them for it all.

Honest, competent, skilled, pleasant, down-to-earth, straight-forward...that's Jeff. Bring your car…read morehere to get fixed. After getting quotes to repair my AC and to replace my struts, I got a quote through Yelp Projects from Jeff that was thousands--plural--less than other places. Total from other places would have cost me $4200. I drove away for $1200. And he did it for less than the quote and faster than his time estimate. I have found my regular mechanic on the sort of east side. You will need to call and make an appointment. Because he's so good and fairly priced, he is extremely busy. He and his crew have my utmost recommendation. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!