Hats off to Vintage pool and Debbie in their service department! I have a 3 1/2 year old pool and one of the LED lights failed. I was referred to Vintage Pool Service by the pool builder. Vintage Pool Service came out and diagnosed the light failure after a thorough check of the system. These lights are $1,000 each to replace so needless to say I wasn't happy with it failing after only 3 1/2 years. The Vintage service tech encouraged me to call the builder and the light manufacturer to see if they would cover it, which I knew would likely be a big hassle. Less than 24 hours later, and before I was even able to contact the pool builder or manufacturer, I received a call from Debbie at Vintage informing me that she had already spoken to both companies and had gotten an approval to replace the light under warranty!! She also refunded my initial service call fee! This saved me an incredible amount of time, and money trying to get this replaced under warranty. For a company to go this far above and beyond is just fantastic, and is a rarity in today's business world. I'd give Debbie and Vintage 10 stars if I could (and I rarely give 5 Stars). Their customer service and communication is just top notch and a breath of fresh air. Thank you!!! read more

I'm giving a one star solely on the lack of communication from the company. We were originally looking to go with another pool company, but decided to give Vintage Pools a chance. Unfortunately, the experience was extremely disappointing. We scheduled an appointment for someone from Vintage Pools to come out, and they completely no-showed. I called the next day and was told the earliest they could get a technician out was a week later. After expressing my dissatisfaction, suddenly they had an opening later that same afternoon. The technician came out but barely communicated with us and said we would receive a quote later that day. Did we? No. I had to call the next morning, only to be told the quote still wasn't ready. I called again that afternoon, and it still wasn't ready. Finally, near the end of the day, they called with a quote that was outrageously high. The entire process felt disorganized and required me to repeatedly follow up just to get basic communication. Between the missed appointment, lack of communication, delayed quote, and pricing, this experience gave us very little confidence in the company. Unfortunately, based on our experience, we'll be taking our business elsewhere. read more

Pool doughboy technical knowledge and assistance. Failed to recommend and order the proper clips for the liner package they ordered. Very disappointed. Go to another vendor at all costs. The trouble is when people who are supposed to have technical background and customer service pretend they do and they have quite the opposite. read more

Great service and response time. They cleaned my green pool, fixed my fountain and power brushed the pool. Call them Debbie is very helpful and knowledgeable! read more

Vintage Pool Service & More - Grren pool yellow algae and non working water fall - Pool Cleaners Near Me - Manteca, California

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Byron with Vintage Pool is awesome! He's professional, thorough, and really knows his stuff. He keeps our pool sparkling clean and always offers great suggestions for maintenance. Highly recommend him and Vintage Pool. read more

Hello Yelper's, Please read the other reviews and vintages responses to those reviews is to "blame" the "customer" similar to what they accused me of "mis treating" their pool service technicians instead of excepting responsibility for hiring poor employees, perhaps over working and under paying them or maybe even poor business practices in general. Tracy water is NOT high in calcium and not only where my independent test confirmed that my chemicals where perfect! But when Vintage "RETESTED" themselves the pool chemicals where good and couldn't explain why there guy who was the supervising tech tested a "NEW" pool and was claiming my calcium was outrageously high (scary) and because I caught him and then had pool independently tested and vintage retested! The same supervisors technicians came out and added what appeared to be unmarked bottle we believe to be calcium or unknown liquid and then when I had pool independently retested my chemical where outrageously high mainly calcium! So this employee could have really damaged my pool ! Be warned of this shady unethical business behavior!! In my experience with them they are a poorly run company that can really damage a customer's pool and unless your home to supervise their work a typical customer would never know! They are shady and totally unethical!!! BE WARNED!! I don't like leaving these types of reviews but, I don't want to see other homeowners pools get damaged! Customer need to trust and rely on the pool service company above most services because they can do the most damage and it could take weeks if not months or even years before the homeowner catches on and by then the damage can be costly and trying to blame the pool company can be a uphill battle so customer's should and in my opinion rely on these reviews! So read them carefully and look at vintage responses carefully! Then make up your own minds.. Disclaimer: these are my personal opinions based on my experiences with dealing with the pool technicians and office personnel. Each person is free to make up their own minds and research and is strongly encouraged to read all reviews both on Yelp and google or wherever they find them . read more

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Very poor service. I've had vintage pools servicing my pool for chemical only for about 2 years. On 7/31 my pool turned green with algae. I called vintage pool and they sent a tech who isn't the regular tech. I was told the pool had no chlorine. Isn't that what I pay for? Ok mistakes happen. This week, I usually get someone out on Mondays but since it was labor day no one came. I assumed someone would come Tuesday but again no one came. The pool turned green again and I measured the chemicals and chlorine was at 0. The office said we didn't come out Monday because of labor day. Was Tuesday a holiday as well? Strike 2 you're fired!!!! Don't use a pool chemical service company that is dishonest. read more

I've been using Vintage Pool Service for weekly pool maintenance at my rental property for about 5 years now. They are great, from the pool techs to everyone in the office. Their prices are very reasonable and their work is exemplary. My pool has never looked better! Also, every time I had a question about anything pool-related they were nothing but helpful and patient with all my questions. I highly recommend Vintage Pool Service! read more

Consider price we have used vintage pool service for a few years they are a great service but our price started at $60 per month for chemical service only the price continually went up to $95 per month so currently looking for new service read more

Terrible Pool Service the guy with the cowboy hat sucks. Had to come back three times. I do not recommend this Pool Service very shady. Try to make me look like I'm just an unhappy person in this world. oh, and one more thing, they stated that I was being disrespectful cowboy made this up I never was disrespectful or called anybody any names or yelled or anything like that these guys are full of shit and they are liars. read more

Vintage Pool service is a joke , they charged me a $30 inspection fee for someone to come out take a 2 minute look at the pool and suggest no help other than to drain and clean the pool empty, mind you its only been light green for two weeks, literally if that's what I was looking to do or hear I could have done that on my own, didn't need someone to absolute waste my time . Technicians name was Alex. After, I got a second opinion from another company who not only were they more helpful with advise, professional but didn't charge me a dime. I would never recommend this service to anyone . read more

I brought my pool sweep in to be fixed. When I brought the sweep in I also had the hose connected with the sweep. When I received the sweep back I got it back with the hose not on the sweep, the piece that keeps the hose on the sweep is missing. I went into the store and told the lady at the front counter that I had my sweep at the store to get fix and received it back with a missing part, I showed her the picture of where the part was missing on the sweep. Her response blew me away, "I didn't work on it" what kind of customer service is this? I have been a customer for many years. She absolutely refused to help me nor didn't even know how to order the part! I went across town to Leslie pool supply and the ladies were wonderful! I am still in shock with the laziness and lack of customer service she had read more

Everyone is great now! Had to go thru 4 or more crew service guys before being assigned Steve. He knows his stuffffff!

A huge THANK YOU to Debbie and especially John on all the hard work on getting my pool back up and running!!! My "previous pool company " really screwed me and left a mess on my hands. I called a couple of companies that didn't even want to deal with it but Vintage stepped up and I TRULY appreciate all that you did to help me with this!!!! Vintage is my new "go to" pool service and needs, thanks again!!! read more

Our pool cleaner finally gave up and I needed a replacement I was made aware Vintage had Maytronics in stock in addition to other outside entertainment items including jacuzzis so I visited the store met Samantha "Sam". I found the replacement cheaper on Amazon but the customer service Sam displayed along with her knowledge ,my wife and I decided to purchase from Vintage pool and I got a 30 month warranty Amazon only had 24 month warranty. I am going to make Vintage my pool resource center from now on as I feel supporting businesses in these times is important Samantha made the decision easy. read more

I really like the staff. Marcus is one of the best and most friendly pool technicians around! Justin is really cool too. Kathy in the office is amazing!!! She is very friendly and gets issues taken care of. My only concern is the pool technician musical chairs. We had Marcus for a long time and loved him, but cor some reason he got moved. Then we had Justin and liked him too, then he got moved. Now we have a new guy. Too early to tell with him, but he's no Marcus or Justin But he is friendly too read more

When it comes to chemicals sure it's simply for this company to come clean. But my complaint is regarding trouble shooting and repairs. I'm new to the whole pool thing. My pool lights went out and vintage pool said I HAD to change the entire housing which cost over $1000. Come to find out a simply light bulb change was all I need which I found out how to do on YouTube. Next my waterfall accessory stop working. I get it they wanted $120 just to do a troubleshoot and assessment. Recommend I might need new pump. Called another company who walked me through everything over the phone and was patient. Guess what all I needed to do was add water to the pump and it started working. This company didn't even charged even though we were on the phone about 20 minutes. I still complimentary gave them guy $50 bucks for his assistance and patience as I'm new. My opinion is this company will only recommend what they can get paid for the most. They will not give out other options if it does not financially make them richer. I get company's need to make money. But people are looking for company that can guide them with all options possible not just one option that makes them the most money. I never write reviews but feel people should know their mentality when it comes to repairs. read more

Our pool Thursday and our pool Sunday after Vintage Pool came to our rescue! I can not express our great-fullness in their making time for my elderly father after my moms passing and his inability to care for the pool... During what is I'm certain the busiest time of year, they heard our plea and came to our rescue. Words can not explain how wonderful it is to deal with true professionals with kind hearts... I will recommend ONLY them when it comes to anyone's pool needs. Thank you from the bottom of my heart! You made out Father's Day celebration (the first without our mom) better than we could have expected... read more

Vintage Pool Service & More - Our pool Thursday and our pool Sunday after Vintage Pool came to our rescue! - Pool Cleaners Near Me - Manteca, California

I've been a chemical pool tx. customer for some time now.I recently received a call informing me that the pool water level device on the pool needed to be adjusted or repaired,according to the pool tech info.that they were given by the tech. I asked the phone person about the cost to repair the problem.She very promptly replied ,without taking a breath,that the fee for just coming out to my home is $185.00 PLUS the hourly cost and any parts needed. Well, $185.00 for just coming to the house just blew me away.I said "No ,Ithink not!" and hung up. read more

Horrible customer service. Ordered a specific filter and when it came in it was not the filter we wanted. Lady told us that what we ordered, and told my husband that is what your wife ordered and my husband told her no it wasn't. I was right next to her when she placed the order. She kept saying we were lying. read more

Nicest people ever! Great experience with the woman on the phone and Uriel was the sweetest, most patient and knowledgeable pool person we've ever met! Definitely recommend for technical support with pool pumps and heaters. They fixed ours and we are so very grateful. read more

This business is AWFUL! They will get your CC info, never show up to do service, never call you back, NEVER ANSWER THE PHONE nor return calls, then CHARGE YOUR card fraudulently. Stay clear of three low lives. Call someone else! read more

****My review was made hidden**** HERE IS A BRIEF SUMMARY OF MY EXPERIENCE. PLEASE MESSAGE ME IF YOU WANT THE FULL DETAILS OR LOOK UP MY REVIEW ON THE BETTER BUSINESS BUREAU WHICH SHOULD BE PROCESSED IN THE NEXT 4 BUSINESS DAYS**** When my pool was built, it came with a solar cover blanket. I called Vintage for a service to install the blanket cover and purchase a reel, but was referred to a third party. For his privacy, his initials is D.W. Cathy from Vintage said he works for D n D pools. I trust that as a referral, he is licensed and ethical. I was wrong. I have voicemail's from Cathy to confirm this referral. Please message me if you would like to hear. I spoke to him on the phone. He was a bit unprofessional, even cussed on the phone. I should have listened to my gut and decline this referral. When I mentioned I wanted a reel, and for it to be installed, he quoted me $475 plus freight shipping. Doing my research, I know basic reels cost $150-$250 for a BASIC reel (plastic with no wheels). So $475 seemed a bit pricy, but to pay for his time and labor, $475 was reasonable to me. In brief, he did partial work, built the reel but did not cut the blanket because too many wrinkles. He said he would return in a few hours after the sun clears out the wrinkles. In the meanwhile, he said he needs partial payment. So he asked for $525, I was shocked and said that is not partial payment? He said labor is $150/hr. I said the agreement was $450 for everything. He denied that, started cussing because I was refusing to pay. He told me to pay the $525 and "cut my own f*ckin blanket then". Since the price negotiated was over the phone, I had no proof of our negotiated price. But knowing this specific reel cost $150-$200, I would not have agreed to pay nearly $1,000 for a product worth $150-$200. Although I could have refused to pay, I would rather have him get off my property and never return. I paid the $525 price tag for partial work, and I told him not to return. I have security cameras all over my property, and I can show this exchange. He provided me with a receipt labeled D n D pools in bold and Stonehenge Pools in smaller text with license # 874045. It turns out D n D Pools does not exist, but Stonehenge Pools does. However, his license from the receipt expired on 03/31/2012. He should not be doing any pool service or work regarding pools. I wrote a check for $525, and within 15 minutes, Chase bank calls me and is asking if I wrote this check. I asked if there was a problem, and the Chase associate just told me that this was flagged and need to verify I wrote it. I was close to saying no to keep my money, but I do not want to deal with D.W any more, so I verified it. But that just goes to show that he may have scammed others before if he was flagged. I write checks often, and never once called to verify I wrote a check in my life. See my attached photo and google or amazon search the product. You will see that product is not even close to $475 and shipping should not even be $48. He is a scam artist referred through Vintage, and they took no accountability or responsibility when I tried contacting them multiple times. The manager never returned my call and when I asked to speak with the owner, the front desk would not allow that. read more

Haven't even started services yet and they've already been a no-show twice for the initial inspection, rescheduled both times on the day of. Horrible first impression and horrible way to do business. How I did not check their Yelp reviews before calling is beyond me. Definitely an oversight on my part. Look elsewhere for sure. read more

Horrible service but the customer service was five star once they found out the man had been coming out for a month and my pool turned green within the 1st week after doing everything they asked including draining my pool even though I really didn't need to. I could go on and on but the end result was they refunded me the one and only months I used them. read more

Don't use them for pool service. I got the $140 full service which is once a week cleaning,chemicals, and to empty my baskets. Every month they missed a week and charged me a full month of service. Chemicals is not communicating with billing So you have to catch them ripping you off yourself. They will pay you back but YOU have to catch it.Today was the final straw where they showed up and didn't touch my pool and charged me for it. Forgot to take pictures of the baskets full of debris. They're either shady or negligent or I would say both by the things I had to go through. I went with them cause they are a little cheaper, now I see why, cause they don't show up every week and charge you for it. Is that against the law? Almost like stealing read more

We just had some warranty work done by these guys. They were recommended by Hayward Pool Products. I can see why they were the choice to perform our work. They were super easy to work with, followed up on everything and returned calls promptly. When the work was finished it was perfect and they left no sign that they had been there. I can whole-heartedly recommend Vintage Pool Service and More. read more

I have to call with a negative issue every other month. I pay for weekly service and this is what was there after the technician left

This is the absolute worst pool company!!! They let my brand new pool turn green after only one month of service. They said it was because they were training a new person. That is completely unacceptable!!!! Then after the wind storm they let my pool sit dirty for a week. The technician did not show up to vacuum and clean my pool on Wednesday as scheduled. The next day my normal technician came to vacuum and clean ... it started lightly sprinkling for a couple minutes and he left!!!!! He called into the office and said it was pouring down rain. I call in and they said oh well we will have to do it next week!!!! So now my brand new $150k pool is supposed to sit dirty for two weeks. The supervisor Debbie would not let me talk to the owner of the company. I can not believe how terrible this company is!!! Do not let her fake nice voice fool you over the phone. They are completely incompetent. These are pictures of my pool green and dirty. This is a brand new pool and they were the first and only company to touch it. These pictures show exactly what they will do to your pool. Andy the pool technician is an absolute lazy, incompetent, careless individual. Do not use this company!!!!! read more

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FURTHER UPDATE!!! I've had two separate companies look at our pool and give us AWFUL news. Vintage, YES kept our ph balanced, HOWEVER our chlorine level is a 10!!!! No WAY should our pool be higher than a 3-MAYBE 4 if a dirty dog was using it! We were told by BOTH that public pools that test at higher than a 9 require being CLOSED DOWN for a WEEK in order to filer out the chlorine! WTH! Also, being that the "TECH" constantly poured the chemicals in one place (THE SHALLOW END OF OUR POOL), our pebble tech has CHEMICAL BLEACH MARKS! Our pool is only 3 years old! OUR PEBBLE TECH IS RUINED!!! I've called and left 2 messages for Athena and the owner NO ONE has called me back. Next I'll be filing a court complaint. DO NOT USE!!! I PROMISE YOU WILL REGRET IT! read more

I'm not going to lie, I read the reviews and was quite concerned because of the low rating. However, my home warranty sent them out to check on my pool issue, and there were many! Much to my surprise, Uriel Mendoza came out and was absolutely wonderful. He was prompt, professional, and took care of all issues to my satisfaction. I highly recommend them. Nancy Parker read more

It is rare to find a pool builder/servicer who does what they say they will do, making it a nightmare to manage expectations. However, Vintage Pool Service & More is a breath of fresh air, making our experience dealing with a faulty pool filter as problem-free as possible. Cathy was incredible to deal with. She was pleasant, professional, and proactive in getting our pool filter repaired. The pool tech, Uriel, was fantastic as well. Excellent customer service with great results in a very timely manner. I wholeheartedly recommend Vintage Pool Service & More. read more

I requested a quote and they wanted to charge me $25.00 for a pool evaluation. I said that we had just replaced the DE filter and she went on to tell me that they wouldn't be able to start until the filter was fixed..... What does replacing the DE filter mean to you? It has been replaced and repaired. Lack of customer service skills, lack of reading and comprehension. No thank you on inviting you onto my property. read more

Not focused on the customer or service. They are always right!! Not the customer? Called to let us know we need a new seal for a pump, I ok'd them to come out and fix and then repair guy comes out and says the hose just needed to be tightened? What? Why did they say I need a new seal .. Oh and by the way they charged us $85 to tighten the hose . Keep in mind we have full weekly pool service and just paid them twice to clean our filter.. They couldn't just tighten a hose and misdiagnosed .. What !!?? Beware! read more

Vintage pool company it's a Rip off company owner of this company dishonest very unprofessional and disrespectful . his driver damage our car when I complain to the owner of vintage pool and show him pictures he call Me liar and refused to fix my car. thing that Piss me of I was his customer and he was very rude to me.I am talking him to small claims court .stay away from vintage pool. read more

Really an unpleasant experience- I had first gone to the brick and mortar location and the women I met were great. It was when I had their service guy come was when it became a rip off. I was charged $125 for 10 minutes of nothing. He told me my remote was broken therefore he couldn't do anything. The next pool service company that came said my Jandy remote was working fine (and had been since July) so $125 for nothing. read more

. As you can clearly see on your pictures that we plumbed into the existing plumbing that the original pool builder set up in the first place . They did put the original plumbing a little close but it is still within the standard . It could be moved some , it would take a little creativity and with an appreciative customer we would try to do that . However that doesn't fit for you . You are demanding , arrogant ,condescending . And would like to get more free service from my company . So we have determined that as of today April 20 2016 we here by terminate all business with you for life ! Consider the quote you received for different equipment to be null and void . We think you would serve our interest better if you went with a competitor of ours .              Thank you                                   Barry Walker                                                                 Owner of Vintage pool service read more

We have been customers of vintage pool service for almost 20 years and have been basically happy with their service but recently their accounting dept. has dropped the ball. They raised their prices, which is understandable, but when payments crossed over in the mail they started charging us late fees and finance charges on the late fees no matter how many times I contacted their office to get it straightened out. Sad to think a business owner would lose a long time customer for a book keepers mistake and ignorance over solving a simple math problem - Rhona-. Switched service to The Pool Guyz and are happy with the new service. Joyce and Blane boatright. read more

I have used this service since last April after we moved here. I have no issues with their service. The only thing was they could not replace the missing door or whatever to one one of the the filters. I dont know why. The price is reasonable for 2 times a week...never a no show. read more

Absolutely the worst company and product I have ever dealt with in my life. Be warned "DO NOT DO BUSINESS WITH VINTAGE" The owner is a money hungry scam artist. I purchased a Cal Spa just a little over 2 years ago and it has been nothing but trouble. I even hired an attorney to try to reason with Barry but he was unreasonable, greedy and just money hungry. Believe me he has no respect for his customers or is he selling a decent product. Cal Spas is no better to deal with. Ask the dealer in Livermore, Sonora, or all over the bay area. Cal Spas does not take care of their customers either and no one will service your spa because Cal Spas does not pay their bills. I have a $6,000 pit in my backyard. Most distressing experience in my life. read more