Have recently changed to a different Laser Away location because of my experience at this location…read more Overall, the nurses and nurse practitioners who have done my laser services have been wonderful and I thank them! My experience was more so lacking and disappointing due to the customer service end of things. To start, on my 1st appointment was "tricked" into changing my package as a sale was going on. I was told that my legs would be FREE with the current promotion they were running. I was handed a tablet to sign but was not told or shown any price and didn't think at the time (which in hindsight I realize was naive) that I would be paying anything as I was told it would be FREE. When I called the center afterwards and Comenity - there was no way to undo this. So from the start, I was not happy but I still continued to attend the location afterwards - chalking it up to me being naive and not asking questions but the frustrations continued. Very often I would arrive to my appt and be told I would have to wait longer due to staff being out. I understand this happens but it was quite frequent and I would have preferred a call or prior notice. A lot of times I'd have other plans afterwards or work that would be affected. One time; I also wasn't even able to do all my services because my appointment time was delayed by so much. My last disappointment where I decided it was time to find a new location was back in February. As you know we've had a very harsh and brutal winter. This location opens at 10 and I had my appt at that time. I arrived 10 minutes early, which is standard for me and i believe the right thing to do. I arrived to the door the same time as a worker. She looked at me with a not so nice or approachable look and I said "Hi, I have a 10 appointment, am I too early?" And she said "yes!" And just let herself in- although there were two other works inside and a lobby/waiting area. I was definitely upset because it was freezing out and I could've been waiting inside. Initially I thought maybe this person was a manager or maybe needed time to get things in order before opening, but again, there were two other women sitting inside at the front desk. In addition, I come to find out she was one of the nurses - as she performed my services that day, which was so awkward. I was very upset after the interaction and thought it was very unprofessional and not a good example of customer service ESP considering the harsh cold and turning me away. But I am not a rude person and would never make a big ordeal, so I just took the mental note and as mentioned earlier this you could say was my final straw and I knew I needed to find another location. The main reason I am sharing my experience is so no one else gets conned into a "free" service and then be financially responsible to pay more. This is the most disheartening part of my entire experience. I understand that this not reflective as the entire company - as I had a great first appointment at another location.

I don't recommend CoolSculpting--or any services--at LaserAway. My appointments were rescheduled…read morethree times due to vague "staff emergencies," at both the Hoboken and Clifton locations. For the price, the experience and results just weren't worth it. My original appointment was scheduled for April 29, but got canceled due to a "double booking." I wasn't able to reschedule until a month later due to travel. That rescheduled appointment, now set for May 26 at a different location, also got canceled--again due to staff issues. (It also happened to be Memorial Day weekend, which made the situation feel even more avoidable.) I finally had my first session on June 6, over a month later than planned. The staff was nice, but honestly, the procedure was so basic I could've done it myself. The sales pitch made it seem like you needed a nurse practitioner to avoid risks like "polyps" or poor results, but the process was extremely simple and the difference was barely noticeable. Definitely not worth the hype or the price tag. I scheduled my second appointment for July 25, the earliest possible based on their 30-day policy--but surprise, it got canceled too due to another "clinical staff emergency." I was told one of the two clinicians was in a car accident (which is awful, of course), but it's pretty concerning that they only have two staff members handling everything. I'm now booked for August 7 in Hoboken. Today is July 24. Let's see if they cancel on me a fourth time. What started as something I hoped to complete by May might not even finish by August. Save your time and money--go somewhere private and more professional. This chain is just not it.

Words cannot express how content I am with the results of my silhouette thread lift! I have been…read morearound the world and back again, trying different procedures/methods, seeking a trained professional to help me achieve my desired look. After losing over 50 pounds I noticed that my skin began to sag/droop and exercise alone wasn't cutting it and voila - I was fortunate enough to meet Nurse Christy who is highly skilled and talented at what she does! She has worked miracles on me and I have never been happier! For those who are simply looking to enhance their features with a subtle lift, minimal downtime and a cost effective solution, look no more and walk over to Nurse Christy's door (two convenient office locations either in NY or NJ)! She is the answer! Thank you so much Nurse Christy!!!!! I am elated thanks to you!!!!!!

Nurse Christy and nurse Emma are very passionate about the skin care services they provide. Christy…read morehas an incredible skill of an artist - combined with the knowledge and competence, she is capable of creating a well balanced and youthful look and can determine which areas need what after her thorough assessment. Her knowledge, attention to every detail and skills are well worth the price. It is not your primary care provider injecting you with Botox and fillers after taking a 2 hour class ( it is not a secret that this field is flooded with the providers who are barely competent, never mind knowledgeable). She is truly an expert in this field.

Did my Botox here one week and it is the most natural Botox I've ever had. Loved it! Fast forward a…read moreweek later and I did a facial and dermaplaning and didn't recognize myself when I looked at myself in the mirror. Zeinna and Fatima are incredible. Highly recommend! Will be coming back over and over. Y

From the owner: We are a unique oasis of calm that focuses on offering a wide selection of treatments. Our center…read morewas formed from the idea that corrective and calming treatments need to be performed in a nurturing, warm, and inviting space in order to truly be effective. Our approach combine medical expertise with an authentic spa-care experience to make the best impact possible. We're in the business of improving quality of life which means that our customer-service policy is really a friend and relationship building policy. We believe we offer the perfect marriage that appeals to both men and women seeking goal-oriented procedures while enjoying the powerful benefits of relaxation and stress reduction. Nurture your body and soothe your mind with any of our treatments.

Staff is very friendly, I love the services i get there. I've done two small areas for lazer hair…read moreremoval and have seen good results.

I've been a loyal client here for three years -- but after today's experience, I won't be coming…read moreback. Two weeks ago, I had my lips dissolved with my preferred specialist, Monica, and booked a refill appointment for October 4 at 12pm with Kelly (since Monica was out of office). I started my commute from NYC to the Verona location, but found it odd I never received a reminder -- so I called, only to learn that my appointment was never actually booked, despite scheduling it over the phone 2.5 weeks ago. They managed to squeeze me in later in the day with Megan. However, when I arrived just five minutes past their 10-minute grace period (after calling ahead to let them know I'd be slightly late), I was told I had missed my appointment and the most she could offer was a conversation -- not the actual service. I found this incredibly disappointing and frustrating, especially given the effort it takes to travel from NYC without a car, and the fact that I've been a loyal client for years. It's unfortunate to end things on this note, but I can no longer recommend Montclair Rejuvenation Center after today's experience.

They sent me a text the night before my appointment to cancel. I had two services booked. They…read morewaited until closing time to cancel the appointment instead of having the respect to call me. This is the SECOND time they messed up my appointment. The first time they "lost" my appointment and had to send me to Short Hills because of their mistakes. Still waiting on a phone call to reschedule. They took my credit card information for the appointment. I guess they just don't care??

Jessica was amazing for botox. It was my first time here, definitely would come again.read more

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I went in for co2 laser with the doctor around the holidays. After the procedure, I was concerned…read moreand worried if the doctor "did enough." I expressed my (at the time) issues and worries. The doctor made sure to find time for me to come in to the office to hear my concerns and make sure I felt confident in his approach, explained the tactics that he took to ensure my procedure was safely executed, and was able to rectify a tiny area where he felt he could safely perform a touch up. His approach is to ensure the work is done SAFELY at the forefront, and after I expressed how I was feeling, he wanted to guarantee patient satisfaction. It is rare to find a doctor who can blend the two together, and I appreciate how well this was handled. His staff is extremely professional, empathetic with anxious patients and were extremely helpful from my first appointment and with my second appointment. Co2 laser is an intimidating procedure. If you are interested in having it but feel hesitation due to how intense this type of laser is, then you are in good hands with this doctor. He is gentle and safety is his priority, but will make sure you are satisfied. Highly recommend!!

Dr. K and the front desk staff were very kind and welcoming. I had Morpheus8 and Botox, but…read moreunfortunately saw no improvement even after a month. I appreciate that they refunded the additional sessions I purchased, but nothing was offered for the session that didn't deliver results. Overall, the service was pleasant, but the outcome was disappointing.

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

Dr. DeJuliis is the only person I trust to keep my skin looking refreshed and youthful. When I tell…read morepeople my age, people usually don't believe me. She and her whole staff are lovely and take the time to give me great service and answer all my questions. Highly recommend.

After many researches I decided to try Beyond Skin Care and I am glad I've made the right choice…read more Aneta is a skin professional with many years of experience. She analyzes every situation and clearly explains the best treatment for you and her prices are very reasonable. The facility is extremely clean and fancy. Aneta is also very friendly and will talk to all her customers politely. I highly recommend her for all your skin needs

I have been a loyal client of Beyond Skin Care & Electrolysis since October 2017. In the months…read moreprior to that, I was battling a severe case of cystic acne that wasn't responding to any of the medications that my dermatologist prescribed. Over-the-counter products such as Proactiv did not help me either. I had given up hope that any product would cure my severe acne. Aneta has been a godsend. My acne has disappeared under her care. I only have an occasional break-out. What I like about her is that she gives personalized attention, and she is sweet and caring. She always tells me that it's her mission to get my face acne-free. Currently, I'm dealing with post-acne dark spots and hyperpigmentation, but with the continued treatments that I'm receiving from Aneta, I'm confident that my skin will one day be free of both acne and dark spots. Aneta has been the only one who has made the road to clear skin possible for me. At each appointment, she assesses my skin and determines what treatment she should use on me, whether it be a facial or a peel. If you are an acne sufferer and nothing has worked, I highly recommend going to Beyond Skin Care & Electrolysis so that Aneta can work her magic.