Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I've been coming to 212 for about 2 years now. After only getting (wonderful) trims I finally…read moredecided to get a full set of highlights. Melissa always does a wonderful job and as I've told her, I won't let anyone else touch my hair! Getting highlights in the past is usually a grueling 2 hours sitting in the chair... Melissa got mine done in an hour and I'm so happy with the color. On top of this, I got a cut and blowout. The three services combined were $215, which is 100% fair and worth it compared to other salons in the area that don't give half the service or satisfaction. I love 212 and will never go anywhere else!

This salon is top of the line. A++. I have finally found the salon that understands exactly the…read morehaircut I've been trying to get for several years. In the past, my verbal descriptions and magazine pictures of the haircut I wanted just didn't seem to help. To be fair, some cuts came close, but in most cases, once I washed my hair, I couldn't make it look like the original cut. However, after I get a cut at Salon 212, my haircut falls into place day after day until the next cut. In addition, I get many compliments wherever I go! And, as if all that weren't enough, despite this salon being upscale, the professional and non-professional staff are all extremely down to earth and nice. I can't think of one thing that would improve my experience there. I've never seen anyone walk out of Salon 212 with anything less than spectacular looking hair!

I highly recommend La Belle Vie. Roman is an expert with the cutting shears, coloring and keratin…read moretreatment! Since I have been going to him I have received compliments from friends and even strangers (on the street and in restaurants!) on my cut and color. Terrific! My hair is healthy and even looks good right out of bed - can't beat that! I have also had facials with Marina at the Salon. So relaxing (I often need to be awakened!) and my skin looks and feels so much better. La Belle Vie is the real deal and Nonna and the staff are warm and welcoming. Well worth a visit!

The staff is always so nice and welcoming. The locker room is very clean and relaxing and has steam…read moreshowers for after your massage. Over great time

I was really excited to get this full body customized service…read more Finish with NO VISIBLE RESULTS for a $220 service! Note that I'm already very tiny, just needed some body contouring for an hour glass look Honestly I'm very disappointed. I don't know maybe the staff that did mine is not so experience I will maybe give another shot with another staff I'm not happy

What I got: Buccal Face Lift Massage & Mini Collagen Facial…read more(1.5 hours for $280) Aya's take: I have heard so much about buccal massages and wanted to finally give it a try. Valeria was my masseuse; she was very comforting and knowledgable. The Buccal Face Lift Massage is a massage technique for face lifting that targets areas of the lymphatic system, encouraging fluid drainage and in turn reduce puffiness, reduces appearance of wrinkles, improves facial contouring and decreases dark under-eye circles. It also assists with decreasing tension in the jaw and headaches as a result of tension & stress. After the massage, Valeria did a Mini-Collagen Facial to cleanse, purify, and hydrate the skin with ClarityRx Anti-Aging Facial and Collagen Masque. Overall, my face felt less tense and my skin was soft and glowing! I did like the products they use and throughout my session, Valeria was communicating with me to ensure she was using adequate pressure when needed. Good try, and I will likely be back to check out their other services.

I have been going to Sandy for several years. She is fantastic! My facials are always amazing as…read moreis her company and sense of humor. I look forward to seeing Sandy for her gift of reflexology, skin care and being in her presence which brings me joy. I highly recommend having this incredible experience as well as her talented expertise. You will not be disappointed! Nancy

Sandy is amazing!! She is extremely knowledgeable and very professional!! She makes you feel like a…read morequeen and you leave there with glowing skin! Can't say enough about her

I've been wanting to try a head spa forever. My girlfriends and I decided to make a girls day out…read moreof it. We made reservations ahead of time, which is important because they were pretty booked for that day. You could either park in the parking garage nearby metered parking or there's some two hour parking spots nearby as well There's a small little area where you get changed before going downstairs for the head spa If you are the type of person who likes to have your head and hair played with, I highly recommend coming here. The only downfall is I never wanted it to end. They scrub your hair, scrape your hair wash your hair. It all feels so good. I would say the only downfall is it is a little bit pricey for the service. However, it is nice to do every once in a while.

Came here for a signature head span with a friend who was in from out of town and wanted to try a…read morescalp service . This was 75'mins for $200. They examine your scalp before and after and show you what your scalp looks like. The service is nice to experience and very relaxing. This service includes them drying your hair for the most part but no blow out or styling. You can stay to finish up and use their products and hair dryer . Personally i think it is pricey and not something I would do all the time but again if you have the money then it's nice to experience. My scalp felt great after. Parking lot is behind

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

Dolly Moo is by far the best beauty lair in town. I love the feature and rotation of seasonal items…read morebecause they keep me coming back for more. The scents are magical and you can tell they are made with love. Krystal is fantastic at helping you find the perfect item during your visit. Dolly Moo is my go to when I need to purchase a gift in a crunch. Overall,quality product, reasonable prices and just good vibes.

Great service and products. I don't shop here often, but whenever I need to shop for my wife or…read moremother, this is the place for me. They have top quality lotions, soaps, etc and the staff is extremely friendly and helpful. Highly recommended.

Excellent experience! Maria is very professional and knowledgeable . I would definitely recommend itread more

Great people, great treatments and great vibes. I received a facial with Maria and it was a…read morephenomenal experience! It felt great from start to finish and left my skin glowing. I can't wait to do it again, would highly recommend!!

Staff is very friendly, I love the services i get there. I've done two small areas for lazer hair…read moreremoval and have seen good results.

I've been a loyal client here for three years -- but after today's experience, I won't be coming…read moreback. Two weeks ago, I had my lips dissolved with my preferred specialist, Monica, and booked a refill appointment for October 4 at 12pm with Kelly (since Monica was out of office). I started my commute from NYC to the Verona location, but found it odd I never received a reminder -- so I called, only to learn that my appointment was never actually booked, despite scheduling it over the phone 2.5 weeks ago. They managed to squeeze me in later in the day with Megan. However, when I arrived just five minutes past their 10-minute grace period (after calling ahead to let them know I'd be slightly late), I was told I had missed my appointment and the most she could offer was a conversation -- not the actual service. I found this incredibly disappointing and frustrating, especially given the effort it takes to travel from NYC without a car, and the fact that I've been a loyal client for years. It's unfortunate to end things on this note, but I can no longer recommend Montclair Rejuvenation Center after today's experience.