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    VIP Auto Group

    4.2 (45 reviews)
    Closed 9:30 am - 6:30 pm
    Updated 2 months ago

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    Mustafa A.

    When you lease: They run around after you chase you they are so nice When you return: Not return your calls ignore you don't wanna help you even when I called so many times ask to speak with Mikey always excuses , I was talked that they would call me back after 1 hr like 6,7 times they never do.. So Be Careful when you make a deal with them ... I have called the owner of the company Danny and texted him not even reply !!! Here is my message to him with no return .. Thank you so much for screwing me over !!!

    John L.

    Every review on here is a 5 star and I would say that is pretty accurate. I never leased before and was hesitant about going through a lease company. I'm glad I went there. I dealt with John and I wasn't even sure what kind of car I wanted or could afford. He was patient and worked closely with me to get me the best car in my price range. I'll be going back there when it's time to replace my wife's car. The best part was that I never felt pressured into settling or making a quick decision. Highly recommend!

    top of the line! igor is my dude! literally took care of us from step one and simple enough to get this baby on the road! best deals! best prices! go with vip or go home!

    Thank you VIP!!

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    Review Highlights - VIP Auto Group

    Back to Michael he was a great sale man was on top of the paper work, an made sure he gave us exactly what we wanted.

    Mentioned in 7 reviews

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    Mercedes-Benz of Manhattan

    Mercedes-Benz of Manhattan

    2.8
    (291 reviews)

    I recently made the switch from a Range Rover to a Mercedes-Benz GLE, and at first, I thought the…read moredecision would be difficult. I went in just to explore my options, and I had the pleasure of being assisted by Carmen Salcedo. I was very indecisive (I'm a Libra- I can't help it), but Carmen was incredibly patient. She never rushed me and encouraged me to test-drive every option until I found the perfect fit for me: the GLE350. The entire purchase process was smooth, and I left feeling genuinely happy with my decision. Before I drove off, Carmen introduced me to Tyler, who gave me a thorough tutorial of the car. Tyler was extremely informative and kind, which made me fall more in love with my purchase. Overall, I had a great experience and would absolutely recommend Carmen to anyone looking for a stress-free and supportive car buying process.

    In March 2026, I entered into a new lease with Mercedes-Benz Manhattan after being specifically…read moreassured by the salesperson and a manager that the dealership would purchase my previous leased vehicle and that I would not be responsible for lease-end damages, wear-and-tear charges, or additional fees. These representations were a key factor in my decision to proceed. Despite those assurances, Mercedes-Benz Financial Services later charged me approximately $1,306.50 in lease-end fees, including a $350 charge for a supposedly missing key. I had both keys at the time of signing, and dealership staff had agreed I could return one later because it had an AirTag attached. Beginning in April 2026, I repeatedly contacted Mercedes-Benz Manhattan. Their Customer Experience Lead acknowledged the issue and repeatedly stated that the sales and finance teams were working to resolve it. Weeks passed with no resolution, while Mercedes-Benz Financial Services continued contacting me regarding the balance and advised that the dealership had purchased the vehicle but the charges were still assigned to me. I made numerous good-faith attempts to resolve the matter directly, but despite repeated promises, the issue remained unresolved and communication eventually stopped. I have documentation supporting my claims, including emails, texts, and other records. I have filed a complaint with the FTC and intend to pursue the matter in Small Claims Court.

    Toyota of Manhattan

    Toyota of Manhattan

    2.1
    (307 reviews)

    I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\

    Scam artists. Had me make a deposit on a G86. Its now over a year. No car No return of deposit even…read morethough they said they would return it. Impossible to get in touch with. Horrible experience. If there were a zero start rating that's what I would give them

    VIP Auto Group - car_dealers - Updated July 2026

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