My first car that I leased with Bay Ridge Mazda 3 years ago was up and since then I've moved to Staten Island. Island Mazda was now much closer so I decided to come talk to someone here rather than travel back to Brooklyn. I was helped by Yuri. He made sure all my requests were met immediately and with professionalism. Usually dealerships have the super "sales-y" vibe and all they want to do is get the most money out of your pocket into theirs. Yuri was the complete opposite. I appreciate everything from the minute I stepped into the dealership to leaving with my new car. Thank you so much for your help Yuri! read more

I thought I'd be writing a positive review about this dealership, however due to the lies made about the car, I'm finding it difficult to say anything good. First is the recall. The dealership specified to me that the recall was actually done. Turns out it truly wasn't, hence why the car KEEPS STALLING when entering high speeds. Second is the spots on the top of the car which it was made clear by the dealership that it was JUST DIRT. No, they lied again, turns out it is PAINT CORROSION. Third is the touch screen panel. I asked very clearly if there was a screen protector on it and they replied that there was in fact a screen protector on the touch screen panel (so I decided to leave it), but as the bubbles on the "screen protector" began to annoy me, I decided to remove it. Only to find out that it was not actually a screen protector. Turns out it was a defect that affects 2011-2018 cx5 models. SCREEN DELAMINATION. Thank you for the lies. Such great salesmen, that's the name of the game, scamming customers and overcharging them. I've already submitted a report to the attorney general. If nothing is done to remedy the issue I'll take it to court. I do not enjoy being lied to. read more

Steven is terrific! He's informative, helpful and kind. No pressure ! He really tries to understand what I wanted and needed within my budget. Really appreciated Steve's patience. KK, Brooklyn read more

Do not buy a Mazda. I have had problems since driving it off the lot. It is now a year of issues and I am trying to get car in for service and to talk to a service advisor and they don't respond. Would give 0 stars but have to give at least 1. read more

Just had my car serviced at Island Mazda wow wonderful experience. The service manager BESA G. is such a pleasure to interact with she is pleasant. and very knowledgeable . Island Mazda is very fortunate to have her as a representative of their business . Very happy with my visit today . read more

While I still have a high opinion of Island Mazda sales, I can't say the same about their Service Dept. I brought my car in exactly once, for a recall, a visit you'd expect to be cut and dried: they'd inspect the car, replace the part under recall, done. Right? Wrong. I went to sign in and got this arrogant jerk who proceeded to launch into a hard-sell pitch on all the service my car needs. I tried to politely stop him. "Look, my car has had all its necessary-" But he cut me off. "So you know for sure that your car has had [insert list of 3 or 4 services]?" And it quickly went downhill from there. Then some supervisor-type person came out and ushered me into her office. At first, I thought she was some sort of customer service fixer who would kiss my butt a little bit to get me to stay. But, no - she picked up the hard sell pitch where the arrogant jerk left off! I finally lost my patience and caused a minor scene by loudly demanding to have my car brought back out to me. When it was, I got in and drove directly to another dealership, who performed the repair without any of the b.s. I had to deal with at Staten Island Mazda. read more

Had the best experience at Island Mazda. Israel was the best and I would highly recommend him and Island Mazda. Went in on 6/29/2022 to discuss end of lease options and possible renewal. I was given all needed information and options and went back the next day 6/30/2022 to lease my ready vehicle. The process was quick and efficient. I had an issue with my registration and it was quickly resolved by Israel which continued to make the process smooth. Everyone was informative and helpful. I highly recommend Mazda and Israel. read more

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No greeting, salespeople all sat on their behind. Refused request for test drive despite numerous cars of the same model requested were available on the lot. They also refused to offer a test drive a year prior. Unprofessional and discourteous. They seem to only want to cater to a certain kind of customer. Mazda Corporate has a lot to do to reign in dealerships like this if they're going to try to go up-market with the upcoming CX-70 and CX-90. The level of service provided is a big joke if they want to actually compete with luxury brands. This place is a textbook case of why people hate dealerships and why this slimy yet legally protected (resulting from big business "lobbying," America's favorite pastime) middlemen industry should be abolished. No doubt there are countless fake 5 star reviews on here and Google, just check the reviewers' accounts with no other review. Accounts were created solely to post bogus reviews and boost their average rating. I ended up buying a Lexus so good job losing a sale, guys. read more

I made an appointment for an oil change. I got to the service center at the appointed time. I was told there would be a 2 to 3 hour wait for an oil change. An oil change. They were "backed up" due to a shortage of mechanics that day. As this was a noon appointment, a simple phone call an hour or two earlier letting me know about this ridiculously long wait time would have saved me a wasted trip. In addition, their price for a synthetic oil change is $89.99; most other dealership service centers charge $69.99. They are disorganized and understaffed with little consideration for their customers' time. First and last time I will be going there. I'll make the trip over the bridge to Sansone where I leased my CX5 and the customer service is decent. read more

I was a loyal customer, until I did a lease return almost two months ago. I was promised they would notify my lease company that the car was returned. I found out from my lease company that they were never notified. My lease company and I have been trying to get in touch with Island Mazda and no one returns calls. I can't believe they aren't even returning a banks phone call. DO NOT BUY FROM THEM. SOMETHING IS NOT KOSHER. read more

Island Mazda - Showroom - Car Dealers Near Me - Staten Island, New York

Worst customer service ever!!! First call: Placed on hold about 20 min. Second call: Transferred to 4 different people when inquiring on a basic service question. When I asked the sales person Trish to repeat the number that I gave her, none of the digits were correct. I finally repeated my number to her a 4th time and guess what, no one called me back. You've just lost a customer. Will never do business with your dealership ever again. read more

My wife and I visited 5 different Mazda dealerships in New York and New Jersey. Island Mazda by far made us feel the most at ease and comfortable with the transaction. Steve brought us in with a competitive offer and held to his word down to the penny. He was very fair and very clear. Freddie showed us ultimate customer service and sales expertise by his extensive experience with the CX-5. Mikey-V absolutely blew us away with his finance and computer technical expertise. Not only did he educate me about the loan financing, but also he helped us understand our FICO score metrics AND best practices for car insurance given our income level. Island Mazda, service unmatched. read more

--- Updated 3/4/19 --- After Jess B's response to my post, I had decided to up my rating up by 1 star. I appreciate any business (owner) that takes customer feedback seriously and provide potential solutions. Though I went with a different dealership even the price was a little higher than Island's Mazda. Price is not always the most important, sometime the respect, integrity and the principal matters more. --------- Definitely lost me as one of the customers at this dealership. The price was great, even without the disputed promotion that was argued. This feedback and rating is based on the "principle" of things and not the price. Everything was going well with Chris P. until at the final discussion about military promotion; if it was included in the quoted price. This was unpleasantly argued back and forth between us. Chris would NOT HAVE KNOWN that I'm with the military prior to informing him in the morning when the quote was ALREADY provided to me (AM of Feb 13). In addition, a voicemail with the same quoted price was also left the night prior (Feb 12, ~ 8:49PM). Chris repeatedly mentioned that "all calls are recorded", and can be reviewed. I really wish Chris had the time to review the recorded conversation, and perhaps issued an apology and we can even proceed with a deal between us (with or without the $500 military promotion). Even without the military promotion, I'm happy with Island Mazda's quoted price. It was the principle that made me choose a different dealership. Attached is the transcript from my VM system. Again, it's the principle. read more

Island Mazda - Voicemail Transcript; VM that was left the night prior by Chris P. - Car Dealers Near Me - Staten Island, New York

Look. PHIL DUGO is the man. I was greeted like I was family. I got hugs water and coffee. He was attentive. His energy is electric. He is a family man. He is honest and he fights for his customers. I'm still shocked I got this good an experience at a dealership. The whole staff up to the general manager was awesome. These guys really care. You can see it and feel it when your there. Its a culture and I hope they keep it this way. Back to Phil Dugo. I waited 2 days just to see this guy based on the wonderful reviews he got. I came in for a 2017 CX-5 Machine Grey Grand Touring and I put my whole Trade-in down. Phil came back from the Finance office after checking my credit and got me the numbers I was looking for. He was genuinely excited for me. I never got sooo many hugs. Seriously. Good guy. Good people. The finance manager Mike is a straight shooter and broke everything down for me and helped me along to solidify the deal for this vehicle. My plates were practically already on the new vehicle before I could blink. After purchase, they put my photo on the big screen in the showroom and all the staff came by and congratulated me. This was not just a deal. It was an experience. Phil by far... the most knowledge I ever seen demonstrated on a vehicle. He showed me how everything worked. And he has the same vehicle and he LOVES it and you can tell when a salesman loves his product. I been raving about Phil Dugo to my friends and co-workers. The Finance guy Mike knows his stuff and he is all about being transparent. If your looking for a Mazda, just ask for Phil. He is worth the wait. read more

I walked in yesterday just to look at options to trade in my vehicle, and due to the fantastic help of Kimberly I walked out with a new car! She was so knowledgeable about all of the products, very honest, and patient. She took her time comparing the different cars and answered all of my crazy questions. She wasn't pushy and didn't try to sell me the car or on features I did not need. She helped me stay in my price range and I am so happy with my new car! She made the process so easy I couldn't believe it. Mike in the back room was also great, he is hilarious and really cares about his customers. I would HIGHLY recommend going to island Mazda, ask for Kimberly you will not be disappointed !!!! read more

Very satisfied. Very professional and courteous staff. I would recommend it to anyone interested in purchasing a new Mazda.

I traded in my CX-5 lease a few months early for the latest and greatest model and was honestly dreading going to the dealer. To my surprise, it was the easiest, smoothest process ever. Freddy Bosco was such a pleasure to work with. No BS. No haggling. No last minute surprises. Can't recommend Freddy enough. And the 2019 CX-5 is an incredible upgrade. Feels like a completely different car in every way. read more

Was going to Island Mazda just to look around and get some numbers. It was by chance I had gotten Freddy B. as my sales rep. After some chit chatting and looking at some of the cars/options with Freddy and Mike V. working his magic in financing next thing you know 3 hrs later Im riding out in a brand new CX-5. They worked with me on my trade-in. No hustling, no BS.... I'm looking forward to working with them again. read more

I was researching and researching all different types of cars, and determined a Mazda was a good fit for me. I was concerned about where I should purchase a car from, because most dealers have bad reps. In fact, it's hard to find any dealer with a good rep in NYC. I stopped by Island Mazda after work one day, with the intention of checking out a car I viewed on their website. Long story short, they were great. I drove home shortly after in the new car I viewed online. The sales rep Kim B. was phenomenal. She answered any questions and concerns that I had, and was extremely helpful in my decision making. There wasn't any pressure at all, no smoke/mirrors, or no baiting and switching. I also dealt with Matt F. in the financing department, and he was awesome as well. I was dealing with genuine people who weren't "full of it", which is why I'd recommend Island Mazda to anyone. I'm truly surprised how easy they made the purchase. Everything from insurance, registration, financing, and options. I was totally comfortable with the team, and my purchase. Island Mazda is truly lucky to have Kim B. and Matt F. on their team. As for Mazda's themselves. They have a great rep. They are the only car manufacturer with two models on Car and Drivers top 10 2016 list. I will be back to Island Mazda, and recommend them. read more

I didn't purchase a car from Island Mazda (preferred color option wasn't available) but I wanted to leave some feedback on the great customer service. Michael D was our sales consultant, and he was very informative, listened to our needs/wants, and most importantly, not pushy at all. He let us test drive the CX-5 with both the non-turbo and turbo engines and allowed us to make an informed decision on which trim of the car would match our needs best. read more

In the market for a Mazda CX-5 and was referred to Island Mazda through my bank's (USAA) car buying service. I was contacted almost immediately after using the service. Made an appointment and was set up with Mike Promyslovsky, who gave me a courtesy call prior to the appointment. Mike was neatly attired, friendly, and polite to both my parents and myself. Fortunately I already knew the vehicle (and options) I wanted so we wasted no time. While driving, Mike explained all the pertinent features and answered my questions. I had wanted a blue or red vehicle, but they really sold me on the black with black leather, which really is nice. I was satisfied going with the guaranteed price as per the USAA quote, and so I was then introduced to Stephen Chandler, the money guy. Steve was also professional and easy to talk to. He explained everything without being long-winded and answered all questions. He is a straight talker and my BS meter didn't pick anything up. Finances were agreed upon and paperwork was done promptly. Never did I feel pressured or rushed. The car body had a scratch, so Mike had the service guys fix it. They redid the clear coat on the entire vehicle. The next day it needed some more buffing, which I was happy to do, but Mike offered to bring it back in for a touch up, which I appreciated. That day I was helped my Mike D, who, again was professional and polite. Overall, positive experience at Island Mazda. Will recommend this place to everyone. read more

From the start, Israel (the general Sales Manager) was beyond helpful over the phone and was really working hard to get me the car I wanted within my budget. Of all my years leasing vehicles with different companies, I can assure you that this was the easiest, quickest, most painless process with the best deal I have ever gotten on a new lease. I've leased with Bayridge Mazda a few months ago and regretted it immediately because it took 3 weeks to get a vehicle after I signed the contract. Unfortunately the car was totaled after a pile-up on the BQE, but I couldn't settle for the mediocre service there. I saw the reviews on Island Mazda and after speaking with Israel I was sure I wanted to lease with this location. My car was already being washed before I got to the dealership. The paperwork was prepped and ready to go. Micheal Daniell was amazing and personable. The paperwork didn't take long at all and he made it a really great experience. Honestly and truly recommend leasing at Island Mazda. They support first responders and will give you the best deal they can give you. Thank you all for your hard work. read more

Island Mazda was extremely helpful when selecting my first car. They provided me with honest feedback and options based on my budget. Kim was the salesperson and she knew all the amazing features for the CX-5, we didn't even have to ask any questions because she was able to provide all the information right away. I also appreciate the fact that they worked with our budget. Very happy customer ! read more

Island Mazda - Car Dealers Near Me - Staten Island, New York

This was the fastest, smoothest, easiest car lease transactions I have had, and I have leased many cars over the past 20 years. This one was a 2018 Mazda3 GT Hatchback. Everything was done online with the help of Rocco. The paperwork was all ready in advance. When I got to the dealership I worked with Mike in Sales and Mike in Finance. Both were excellent to work with. They handled my lease return and had my new car ready. Mike in Finance was respectful of my time and got the paperwork done faster than any other transaction I have ever had. Mike in Sales was such a nice and helpful sales person. He had processed my lease return while I was in with finance and my new car was in the front ready to go. He went over the features of the car and I was on my way. No waiting at all. I was in and out of there in 30 minutes. Thank you all for such a good lease experience. read more

After a horrible experience the 1st time with Mazda service I decided to give them a 2nd chance. What a MISTAKE!!! I scheduled a service appt online for today at @ 1:40pm (oil change only). I was told when I arrived that they were overbooked and the wait would be several hours. To make matters worse they replacement car key I ordered several weeks ago was NEVER processed!!! I left the service area very upset and went to the quick lube and got the oil changed in 15min!!! As for the car key I really hope you do the right thing when I come back!! SO DISAPPOINTING :( read more

Excellent experience leasing my new CX-5. This was my first Mazda lease, and I am so pleased that I did not have to shop around for a deal. My salesperson Michael was a pleasure to do business with. Save yourself a trip to NJ and use this dealership! read more

Island Mazda is the best. My husband and I just bought a brand new Mazda. Both Mike D. and Mike V are the best. They are very respectful, honest and patient. I would definitely recommend Island Mazda. read more

Went in to buy a mazda and sales people were young and out to make a killing on just this one sale. After much discussion the sales force finally emailed me the msrp window sticker. the following page (there were two), the price jumped up 2,000. with no explanation. When asked the sales person said the extra money is because we can. We went to Jersey and bought a brand new car from a real old fashioned car salesman who gave us a great price on a brand new car and was a pleasure to deal with. Very poor sales practices here at island Mazda. read more

Purchased a new Mazda 3 from island mazda on 6/2017 and had a good experience with the sales staff. I also purchased the maintenance & service contract at the same time. I decided to cancel them on 7/23/17 & 8/23/17. I haven't received any refund back. If I ever get my refund I'll update this review. I will definitely advise anyone to think twice before buying service & maintenance contracts from the dealership. Finally received my refund after 2 months of contacting the dealership finance office. read more

I went in last week after work becsuse my Mazda lease was up, and Phil Dugo helped me with my new lease. He was realistic with me about my options and I was able to lease a new Mazda for a great price. On top of being extremely friendly and just an overall pleasure, Phil got me into the car for a test drive, out of my old lease, and off the lot with a beautiful new Mazda 6 that same evening. Thank you so much for making the process go as smooth as you did! read more

This review is for the Service Department only. As a mechanic I'm extremely dissatisfied with the professionalism and lack of attention to customer service. I recently dropped off a vehicle for a warranty issue involving the vehicles brakes. From the moment I stepped out of the vehicle the service employees insisted it was Operator error and caused by lack of care. I attempted to explain the issue to the Service Writer, and the "hosts", none of which gave me the time of day. Upon diagnosing what they pre-determined was the issue, they wanted to charge me for what should have been covered under warranty. Clever wording placed blame on the owner and disqualified the issue from warranty coverage, meaning the dealer could then make $600 off of me. I promptly picked up the vehicle and took care of the issue myself. The only reason I went to the service center in the first place was for warranty covered repairs. A vehicle with 3,400 miles should not encounter "wear and tear" parts issues. This incident was a blatant disregard of the actual issue and the customers requests. Please go elsewhere. read more

Walked into Island Mazda in Hylan Blvd and was greeted by a smiling face behind the mask. He introduced himself, his name is Israel Alcivar. I told him my lease at Toyota was coming to an end in a few weeks. Told him I was looking for a reasonably priced SUV/Crossover. We started with the CX-3 then the CX-30 the "NEWEST" Model in Mazda's lineup. Then onto the CX-5 which was a little to large for my needs. I was also concerned about gas mileage. So we zoned in on the CX-30 "Select" Trim Line. ALL WHEEL DRIVE of course. 18" Wheels, Blind spot Monitoring, Rear view camera, Cross traffic alert, Lane departure with Lane keep, Radar cruise control with stop and go. Passive alarm system with anti theft immobilizer. Keyless entry with push button start. Israel told me with the My Mazda App., I can start the car remotely. I downloaded it on my I-Phone, the CX-30 has Apple Car Play and Android Auto. All LED lights with rain sensing wipers. He was so knowledgeable, respectful, listened to what I wanted where do you find that. Gave me a price that was really very reasonable, that it actually surprised me. Israel Alcivar showed me the proposal and I agreed. He took the plates off my car, transferred the registration, called ALLSTATE to add the new and remove the old. I signed the contract, he had the car prepped and ready to go. Set up Apple play, showed me the features of the vehicle. Seamless process. Come in to Island Mazda to see Israel Alcivar to get an experience like I did. You will not be disappointed. Tell Israel that Mike I's review brought you in. Please ask for Israel for a great experience. Thank you Israel, I am very pleased with my great deal. Mike I....o read more

Found Island Mazda through my bank's trusted car website. Have to say, it was a pleasure doing business with them. I am a first time car buyer and the staff at Island Mazda were very patient and answered all my questions. The process was speedy and Matt was very transparent with me about what I was getting myself into. Test drove my car on October 18th and drove it off the lot on the 20th! Thank you Island Mazda, I love my new Mazda3! P.S. Ask for Phil Dugo, he's awesome! Very knowledgable, helpful and friendly! read more

I am a young 18 years old teenager I came in with my father looking for a car. And was very very happy they gave me 2 choices on my price range but I personally didn't like the car. Later on they showed me this other car which I fell in love with a sports car originally for 10000. But joe the manager was amazing he was able to bring the price down to 7000 which was amazing. My salesman frank was amazing very friendly and very helpful I really liked having him as my salesman I rally recommend coming to this place if you want good service and a nice car. With 60 to 90 day warranty. Ask for joe or frank they will get u started in finding the car that Satisfy you the most. read more

Island Mazda - Car Dealers Near Me - Staten Island, New York

We went to buy a car it was a terrible experience. They fired the salesman right infront of us very poor customer service. The certified car they tried to sell us had a loud noise at test drive. Went to garden city Mazda instead great experience. read more

This place is the WORST!!!!!! Their customer service is disgusting, they have no regard for their customers who are spending tons of money on leases and 95% of their "specialists" look like they hate their jobs more than anything. They inconvenience you time after time. I took my car in three times for the same issue, and they're hesitant to fix and order parts because it's covered under warranty and they don't want to pay. I can't wait until my lease is up in June, I will be taking my business to New Jersey. You guys need to get your act together; disgusting customer "service". read more

Worst customer service! Have been told I would receive car fax and warranty info several times but still have not gotten anything. All they want is your phone number so they can haggle you. Do not bother with this place since they do not know how to treat their customers. read more

Phil Dugo is the best around!!! Phil waited for us on a Thursday night late about 8:30pm. Let us test drive the car and I loved it! Saturday morning we came in and he was ready, prepared set everything up. He was fast but maintained organization. Truthfully, got us where we wanted to be. He prices out the Mazda 3 , CX3 , CX 5. We went with the Mazda 3 because that is where we wanted to be financially and it came with options I was looking for. Phil is a man of his word and will not disappoint you!!! Also, mike is great too! He makes you laugh and feel like your family (Phil as well). Never had such a great experience on Staten Island!!!!!! Still LOVE my car!! read more

Very bad service, overpriced too, and a very unprofessional manager there. Don't waste your time and hard-earned money. They can't honor the service they suggested. Two stars are too generous. Reflection of a nice guy mistreated I tell yall. There are many businesses who spent billions to bring in customers. This business takes your money to chase their customers away. read more

My daughter went to the dealership and met Michael Daniell who helped her pick out her new car. Michael was very informative and explained every detail of the cars she had in mind. Michael was not pushy at all and really went out of his way to make sure she got the best value and the whole experience was outstanding I would highly recommend Michael and Island Mazda you will not be sorry. I also felt that Yuri the credit expert did a great job helping her with the financing. Every member of the Island Mazda team were so friendly and willing to help. Thank you Michael she loves the car. read more