Horribly unprofessional I booked this groomer regularly and yesterday they were confirmed to arrive at our house at 2pm. After notifying me they were arriving 15 minutes early they encountered a road block from some road work that was easily rounded by using the detour. They texted me at 1:46, not called TEXTED me and when I didn't answer by 1:52 because I was with my kids they notified me VIA TEXT that they were going to the next appointment and skipping us. At 1:53 I saw my phone and called and they refused to come to our home even though I provided information on how to navigate the detour. They said they'd come back on Sunday and groom the dogs since they missed up Saturday. Sunday night when they never came by I texted and received this answer "no find someone else" ?! Horribly unprofessional and unkind. read more

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I've been trying to get my guys an appointment for about 3 1/2 weeks now. Unfortunately, instead of the friendly responses, usually with multiple availabilities, all I've gotten is "sorry, we're booked" or "sorry, no availability" with an updated pricing list for dogs that are not only aggressive but also senile or sick; seriously? My guys are 14 and 16 1/2. One has heart disease and the older one has difficulty standing...because he's 16 1/2. I told her at the 1st appointment not to even bother messing with their teeth or trying to brush them because they both have dental disease and I apply spray and gel to their teeth myself. She always tried to apply the gel or spray anyway. If they gave her a hard time, that was her decision because shed already been told not to. They are less and less tolerant of having their nails trimmed, for several reasons. I was aware she was having difficulty doing their nails by the way she was speaking to me after their last visit but I brushed it off as her just being tired or whatever. If you work with animals in any capacity, especially as a groomer or as a vet tech (which I did my entire adult life until I became disabled a few years ago) then you know 99% of dogs and cats despise having their feet touched, let alone their nails trimmed. As someone who also had my own dog training business, if you can't or dont want to work with a client and their pet anymore, for whatever reason, then you find a professional way to TELL THEM. You dont ignore them and give them the runaround, especially when they've been a loyal client who's given you a fantastic review on Yelp. Im going back to taking my boys to their previous groomer who is at a pet hospital. I liked the mobile grooming because im disabled and driving is dang near impossible for me but I guess I have no choice now. We were always friendly towards eachother and she was always sending pictures throughout their grooming sessions, then its literally like she got tired of them. All she had to do was say she didn't want to groom my dogs anymore but she decided to go about it in the most unprofessional way. I really liked her grooming skills and found her prices very reasonable, especially since she was a mobile groomer. I wish she had talked to me about issues she may have been having with my dogs... or any dogs for that matter. Im a certified dog trainer and, as I said, worked as a vet tech; I could've given her some helpful advice on how to handle cats and dogs she might find difficult for a variety of reasons. It's her business to run as she pleases though. Even with all this said, I'd still say give her a chance, my old men always looked great after their time with her ‍. Hopefully going forward, she'll be more upfront and professional. read more

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Biviana does a fantastic job on my 2 large dogs - one Labradoodle and one Border Collie. It can be tricky to find a good groomer for Doodles so I feel very fortunate to have found Biviana as soon as we moved to the area. She is always on time and easy to communicate with and schedule. I also love the convenience of the mobile grooming van. Highly recommend her services! read more

Absolutely the best. She did a wonderful job Grooming my two little long-haired Chihuahuas. They look great and she sent me the funnest pictures. read more

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If you are in need of a Mobile Pet Groomer, look no further than VIP Professional Grooming! Biviana's is fantastic. She responded to my request almost immediately, and followed on my text messages quickly! Biviana is truly professional and gentle, taking care of my pet dog in a way that I was very happy with. I also appreciated her flexibility in scheduling her time to come to my home. Her Mercedes truck is also very impressive. Thanks again Biviana! read more

Vip Grooming And Sitting - Biviana with my French Bulldog in her grooming truck. - Pet Groomers Near Me

Amazinggggg. Biviana did a great job with my cat and chihuahua. Got them both squared away in under 2 hours. She was so gentle, loving and knowledgeable. I will definitely be back. read more

Vip Grooming And Sitting - Full wash for my cat, he isn't the happiest but he's adorable. - Pet Groomers Near Me

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Omg!!! Bivania is amazing. She had to groom all three of my dogs and my oldest dog can be a little witch lol. Bivania was patient and kind to her. The other two were nervous but at the end they loved her. Definitely will use Bivania again. read more

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You give her appointment dates and she tells you no. Doesn't want to work on Saturday. Will not work with you.

We love VIP Grooming!! We tried several dog groomers in the Boca area and BY FAR Biviana is the BEST!! She is a lovely person, wonderful with my dogs (& my little one is nervous) and is very talented. She takes such care each time she bathes or grooms them! We highly recommend VIP!!! read more

They were responsive and communicated every step of the way. The grooming and nail trips for several dogs were done quickly and efficiently. Would highly recommend. read more