I really enjoyed shopping at Macy's furniture. I received personalized service from Barbara. She was amazing! Barbara was personable and asked lots of questions to get an idea of what I was looking for. I look forward to returning again. read more

Macy's - Outside - Department Stores Near Me - Concord, California

one of Sunvalley Mall's highlights, the Macys here features 3 floors with a men and women's area, for clothing, accessories and home appliances too i come specifically for home stuff, suits and ties for my clothing and anything that is needed by me. of course, mosh items are high end, but there are great finds on the 3rd floor, such as colognes, wallets and shoes read more

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The "Star Member" coupons they send are nearly useless. If you read the fine print, they're pretty much good for about nothing any normal person might want at the store. I simply tried to buy underwear with my 25% star member coupon and it wasn't accepted even though it was listed regular price. this is stupid and a scam. Just used to bring you into the store . Don't feel very much like a star. Not to mention it's a ghost town with hardly anybody around to help. Used to be my all time place to shop. read more

Macy's Defective Bed Frames and Terrible Return Experience I purchased two Gaomon Farmhouse Queen Bed Frames from Macy's online on May 29, 2026, for a total of $910.50. The beds were delivered on June 5, 2026, and both began breaking during assembly. The manufactured wood panels cracked, hardware pulled through the material, and parts separated before assembly was completed. The furniture is made from poor-quality particle board and could not withstand normal assembly. Not only did I pay to have the beds assembled, but I also had to pay someone to take both beds apart after they failed. I then spent additional time repackaging four large, heavy boxes for return. The return process has been a nightmare. The seller failed to respond to my June 13, 2026 email. I made several calls to Macy's on different dates seeking assistance. I was told UPS would arrive with shipping labels and pick up the beds. UPS came on Saturday 6/20/26 without labels and rightfully refused to take the four large boxes without labels. I then had to spend another $16.15 to arrange a second pickup. The only positive part of this experience was Wilma Camarillo, a Macy's Customer Care Advocate. After spending 49 minutes on the phone with me on June 9th, I emailed photos of the damage beds per her request, and after reviewing photos of the damage , she was finally able to arrange a UPS pickup. Wilma was professional, patient, and genuinely helpful. What makes this situation even more frustrating is that the purchase was charged to my Macy's credit card. While I am waiting for Macy's and the seller to complete the return process and issue a refund, interest charges continue to accrue on a defective product that arrived damaged and unusable. Customers should not have to pay interest on merchandise that failed during assembly and is being returned. Between the defective furniture, assembly and disassembly costs, repackaging four large boxes, failed pickup attempts, lack of seller communication, multiple phone calls, and ongoing credit card interest charges, this has been one of the worst furniture purchasing experiences I have ever had. I am extremely disappointed and dissatisfied with both the product and the return process. I will never purchase furniture from Macy's again and strongly caution others before purchasing this bed frame. read more

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This Macys has a large selection of Last Act. And if your money is long they also have a big selection of Ralph Lauren [especially Polo's].

The jewelry department sucks... I have been there twice now and was rudely treated by the male manager "M". First time I was there to buy a wedding band for my husband, he asked if I needed help... I said yes... I had to wait for a sales rep to finally come and help me. Today, I took my husband to actually look at the bands...after standing there yet again for awhile... "M" asks if we have been helped... we said no and have been waiting for awhile. He found the proper key to the case and then said he usually has the "women" to help. I didn't like my experience the first time, and today was the second time and husband and I both were disgusted from his attitude... he was not rude, but not wanting to really help. Other sales people came to him about price questions and we were not valued as customers. We will buy the replacement band elsewhere. read more

I love Macys! They always have a great selection and they have lots of sales ! Wish we could have them here for longer but as long as they are still open will keep supporting them ! Soo happy this isn't closed ! read more

You would never guess Macy's is one of the best furniture stores in the area but surprisingly they are. We have been looking for a good recliner and went all over, I mean all over the bay area (you can see some of my other reviews). Came here - the selection was one of the best and it was hard to pick between the two I really liked. We did end up getting it here, the thing is super comfortable, it was a surprisingly great price - the whole ordeal was actually not bad. Now you do get the salesmen who follow you all over - I can't stand that and that's why I don't give 5 stars. If they'd just let you be, this would be the best. But yeah, we got a great chair, they delivered and set it up (delivery was not on time to no one's surprise, do deliver people ever arrive on time?). I would definitely buy our next furniture at this place. read more

Worst customer service I have ever experienced not a single came up to us when we were shopping for furniture they even made eye contact with us but didn't even try coming up to us never will be going back due to the lack of effort the employees even had. read more

I remember I had some kind of unpleasant qualms years ago about Sun Valley Mall but decided to give Macy's a try even though it's been garbage as well for many years now. And yes, I stand with my word still garbage, and they don't have enough/any cashiers to heIp customers in a reasonable amount of time. Lastly, I think this must be the ghetto Macy's. And no wonder Macy's is going out of business at other locations , their reputation proceeds them. read more

I can accept a little bit of disorganization during the holiday season, but this store is a train wreck. I walked up to a completely empty fragrance counter and asked if they could ring up a simple belt. The woman said go get in line on the other side of this partition. Then she went back to doing absolutely nothing. I watched another poor customer go to three different check stands to try to return something, only to be directed to the check stand in the men's suits department. She waited in line for 15 minutes while I shopped. When she got to the front of the line, they told her she had to go downstairs to another department to return her item. Clearly she was frustrated, so she left this check stand and walked across to the other clerk at the fragrance counter and returned her item. Clearly employees are poorly trained Shopping for men's suit jackets one finds all of the hangers mismatched with the proper sizes. Merchandise is lying on the floor in piles. The store was not especially crowded. They're getting two stars not one because once I finally got to the front of a checkout line, the woman was reasonably friendly. Shop here if you require absolutely no help with merchandise and if you're okay with poorly trained and obviously overworked employees. read more

Macy's - Department Stores Near Me - Concord, California

I went to bedding today, there was the nicest lady working. She was alone, busy and still took time to give me a coupon for a purchase. She was very great at her work and still had a smile too. Thank you. Her name is Daljeel read more

Had a fabulous experience yesterday with Richard in the Macy's concord Men's suits. He was extremely helpful, funny, attentive and professional. I stopped shopping at Macy's because service is not there anymore, but he was great. He took his time to fit my son, helped him select everything from suit, shirt, belt and shoes. Bagged our entire purchase and walked over to us to hand everything to us. I would recommend Richard anytime to anyone. Great job Richard. Can't wait to come back again. read more

They took great care of me and considering it's the last Sunday before Christmas, even better. Unlike one of their competitor in the mall, they do honor their price tag, actually went beyond that as the price I paid was better than their already discounted sales price. read more

I have been a Macys card holder since 1984. I love shopping at Macy's and all their great deals. Today I was helped by a female employee named Hasing Wardak at the Macy's Concord, CA store. She was excellent! I had to have her order 3 items as my size was sold out besides (due to Black Friday sales) buying what I bought today. She was very thorough, patient and excellent. Thanks Macys for hiring g such great staff. read more

My bad, I should have known. My wife and I purchased a $3000.00 rug from this store on 1Feb of 2025. Nice rug, however, my dog was ate some grass in the back yard and got sick. Not good. I followed the cleaning instructions provided on the back on this NEW rug, hit water only. The stain when from transparent to a dark brown stain around the edge. Spoke with the Macy's staff - there is anything they can do for us. I needed to purchase the warranty from Macy's. The reason - these rugs are supplied from an independent manufacturer and Macy nor manufacturer Will back their product. DO NOT PURCHASE A RUG FROM MACYS. THERE IS NO CUSTOMER SUPPORT. DTR read more

I saw 18" - 7-8mm cultured pearls online for a ridiculous price. My BFF would love them! I figured it would order them and if I didn't like them, I could return it on the spot. Started at the customer service desk and Samaria was very nice and helpful. After scanning the QR, she said I needed to pick it up in fine jewelry. Two lovely women took my receipt and we're off the look for the necklace. Meanwhile, I asked a fine gentleman to fit me with my watch band. I laughingly said it was my Rolex knock-off. He smiled and corrected me that my Tissot was a fine timepiece. The ladies returned with my purchase and gave it the the timepiece associate. With ID and signature, it was mine. He helped open the box and I inspected the petals Wow! The pearls have great luster and color! The size was evenly matched throughout the strand. AAA quality. The necklace is well strung. Checking to see if I can order another! read more

Macy's in Sunvalley Shopping Center has two sections. The Macy's regular store and the Macy's Backstage store. The regular Macy's store looks very up-to-date. The front entrance looks luxurious. The decorations inside the store give me an elegant feeling as well. However, they seem doesn't seem to have enough employees covering the store. I guess it is because of the labor shortage problem! On the other hand. The Macy's Backstage store. Where you are supposed to find the bargains, most items are not profoundly marked down. They have very few things that are marked down a lot. But most are useless stuff! The Macy's Backstage store layout is similar to Ross or TJ Maxx. The cashier check-out counter is at the store's exit with a line in front of the counter. The ladies working at the cashier counter are pretty friendly! read more

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Incompetent workers and a rude manager named Maria(h?). 7 days ago I bought a blazer and pants. The blazer ended up being too big and so I went to return it. During the return we noticed the way it was tagged definitely looked off. I understood their concerns and was surprised myself. I bought it exactly like that, it was left in my room the past week while I was out of town, and I went to return it in the same exact condition. Understand my frustration knowing that I didn't do anything with the blazer, didn't wear it at all, and they're telling me they're unable to return it. It's $110 that I feel scammed out of. There is a camera directly facing the counter. I know that if footage of when I bought it 7 days ago was pulled up they would find that it was sold to me in the same condition. You would see the tags being tagged exactly the same way. Cue the incompetent worker who should have caught that before selling it to me because they had no problem catching it during a return. Now comes in the rude manager, Maria(h?), she was saying she 1. didnt have access to the cameras and 2. she just wasn't gonna do it. Okay what is the point of having the cameras lol? And you're not going to believe me but refuse to check something that would prove me right? It feels like I've been scammed and am suffering the consequences of dumb workers. Just fire everyone there lol. To sum it all up, they were definitely accusing me of messing with the blazer then trying to return it, I knew that the cameras would prove I did nothing to it, and of course they're not going to go through the trouble of checking because it doesn't benefit them and they're not the ones losing money. I'm young and I know that Maria(h?) was talking to me like I wasn't worth her time because of that and assumed I was just lying. Sorry that you're miserable oldie! read more

Today, I accompanied my wife to the Makeup Department at Macy's in Sun Valley and was surprised by how much there is to learn about makeup. My wife was specifically searching for products without aluminum, as aluminum is a heavy metal that can be detrimental to health. The body struggles to eliminate it, which can lead to significant health issues over time (feel free to look it up!). We received assistance from a young lady named Humaiya, who was very knowledgeable. My wife had many questions, and Humaiya patiently answered each one thoroughly. She truly knows her stuff! read more

Dyna, is the makeup artist today on Sunday 7/6/25 who assisted me at the makeup counter in the makeup department on the 1st floor at Sun Valley Mall Macy's in Concord, was excellent and extremely professional at her job and I give her an 11 out of 10 fyi! She was fabulous and I appreciated her help in helping me find a bronze makeup blush for my cheeks read more

Our whole family shops at Macy's for so many, many millennials ago lol. They have the best Customer Service department and thousands if not millions of merchandises to choose from be it locally made or international. What you don't want to miss is their sales and clearances event which can save you loads of cash lol or your dependable old faithful Macy's Credit Card Finally, don't you feel elegance and exclusivity every time you enter Macy's ? Friendly staff, fragrant herbal or spice aroma wafting in the air with each department. Shoutout to Macy's read more

I was trying to return an item at the Sun Valley Macy's women's store and had a terrible experience. The girl who works there should really not be in customer service. I think her name is Kaitlyn and she wouldn't return an item although the tag was attached and it was in perfect condition after less than a week in my closet. I had to wait for a manager to come and reprimand her and tell to process the return. After all this, she tried to short change me so we had to call the manager again because she refused to give me the full amount. Customers should be treated better than this and not have their time wasted. Macy's should really look into their hiring policy and not hire mentally ill people especially for customer service jobs. read more

It' a lovely store and I come here quite a bit. I recently got several shirts here and a few months back, some furniture as well. The selection was quite large and the service from Barbara was great. I felt they had good deals on what I bought. read more

I put a few items on hold then went back to purchase. My clerk asked the other clerk to help me. She looked at me said NO and walked off. She looked to be a foreigner and I'm a Black American. My father and my family were military fighting for this country and this is what it boils down to. You hate but you wanna be a part of this tapestry for convenience. Until we address the elephant in the room we will be at odds w each other for no real reason other then who we are naturally. Well the jewelry department got my money but I have no intentions of ever going to that Macys. We gotta do better. read more

In for the Father's Day sale today and I hit a cologne blockade at the entry. It was vile! Like they took every cologne and sprayed it at one time, gag a maggot! I could hardly breathe until I got away from it. When I left I could still smell it, I realized it was on me and my clothes. I got home and took two showers trying to get it off me, can still smell it!!! It smells in my car as well. This is the worst of the worst. I can't believe this is even allowed in public. The fact that it was at the entry and couldn't be avoided is unconscionable!! Second only to the fact that Macys simply doesn't care about anything anymore. read more

We had an perfume associate named Riah help us out and made sure we were 100% satisfied with our purchase, she very helpful !

This review is for the Macy's men's Store. If you are looking for meme clothes, shoes, coats or furniture... This is the store to go to Today, the excursion was to look at the furniture section. Store is well stocked, nicely displayed, couches, bedroom sets, outdoor furniture mattresses & large display of 75% off rugs. We had the pleasure of being assisted by Allen in the furniture department. He was excellent! Inviting, warm, knowledgeable, close enough to help when random questions popped up. He did this without being obtrusive. Excellent customer service, well dressed & extremely accommodating. Thank you Allen... We really appreciated working with you. Only comment for the store... They have a good ratio of staff to customers in ever area... Except the rugs. Most of the rugs are in piles on the ground. While displays are neat and orderly.. The process to see (in order to buy) a rugs is extremely labor intensive. The store should have 2 young men pulling back and displaying the rugs. The store is definately losing money in an area they are actually well stocked with a nice diversify of style and cost. Macy's is my store of choice... for everything except women's clothing. They've dropped the ball in that area. read more

Bought some $100 boots from Macy's wore them couple times only and the seem from the boots ripped. Went to the store and turns out they couldn't do anything said I wasted my money because they couldn't return them or get a refund, didn't even try to compromise. Their reason being that I "bought" them from a "third party" and they aren't responsible for product defects even though I purchased them through their app with a Macy's card. If i can rate 0 stars I would. I won't buy from them anymore and recommend anyone that buys from Macy's be careful read more

Service needs improvement! We waited 10 minutes for service to try on shoes. The employee brought shoes to try on then disappeared. We went to a different department to find someone to retrieve a different size. Again another 10. Much longer than we anticipated. We were the only customers in the mens shoe department. Once another size was retrieved, employee was helpful. read more

This review is from yesterday, Saturday, August 5. I was in the women's bag section and there were 4 people ahead of me in the cashier line. Only one cashier ringing up purchases. Just a few feet away, 5 employees all with Macy's name badges were congregating. Badge names said Joey, Margie, and those were the ones I was able to read. They were discussing what to eat, etc. it was a full 5-6 minutes before they disbanded. One of the women finally came up to me while in line and asked, "what do you need?" Those were her exact words!! I thought about it, and was thinking, well I don't need anything really, so I said no thanks. Left the bag I wanted on a shelf and left. This is not some governmental transaction! I guess customer service doesn't mean anything to Macy's. Here is the photo of employees congregating while I was in line. read more

Macy's - Employees congregating. Guy in front of me in the line also was looking at the employees were going to help customers. - Department Stores Near Me - Concord, California

This review is for Barbara in the furniture department - Concord Macys. I purchased a bed frame and the delivery experience was great, set up was perfect but a few days later I realized one of the bed drawers was not closing properly due to poor installation. Barbara called to check on my delivery experience and I let her know about the drawer. She took care of it by placing an order to replace/repair it. After multiple failed attempts to order and replace the part (not her fault) it was finally fixed. She was available each time I called. She ensured they took action and fixed it. She is the definition of great customer service. The bed frame alone was a big purchase and to know that she recognized it and cared enough to get it taken care of felt worth the buy! Thank you Barbara. read more

This review is for the Online Pick-Up section on the 2nd floor in the Men's side of Macy's at Sunvalley Mall. There is never any parking on that side of the mall so I had to drive all the way to the JcPenny's side which is completely opposite from the Men's Macy's to find a parking spot. A lot of the mall entrances were blocked off so I had no choice. The Online Pick-Up section is located on the 2nd floor towards the back of Macy's. When I arrived, there was no one at the register. A Macy's employee had to find someone to help us. A few minutes later, a woman walked out. I patiently waited and stared at Godiva chocolate for almost 20 long minutes while she helped the customer before me. As soon as it was my turn, that same customer decided to interrupt the cashier while she was looking up my order. Then of course, the cashier decided to help her again. So there I was once again waiting another 10 minutes. As soon as the cashier finished up with that customer, she went to grab my online order. When she returned, she slammed my order on the counter. Which caught me by surprise because she could've damaged something inside. I kindly asked her for a bag and as she was bagging up my package, she slammed it on the counter again! At that point I was irritated. She clearly did not handle my package with care and clearly didn't care if she broke it in the process. For those reasons, I'm giving Macy's two big shining stars. read more

The service I received from Ashley at the Mac counter Macys SunValley Mall-Concord, CA store #323 is outstanding! No matter how busy that counter gets, Ashley is always attentive and very helpful towards clients. She deserves recognition and a shout out! read more

Macy's - Department Stores Near Me - Concord, California

I'm doing this comment for Zahira she is working in the men department shoes. She's very nice person and always happy and beautiful smile on her face when I go shop there and she is so helpful to everyone. read more

Went to exchange some shoes given to me- purchased online- wasn't aware of timeframe for return because I didn't buy them. Was told they would not accommodate me- sorry. Meanwhile- I'm watching someone shoplifting with no one around and walk out. Told the manager how pathetic it was that people can come in there and clean them out but I can't exchange an item that was Paid for- no wonder they're going out of business- UNBELIEVABLE read more

Understaffed in every department. One worker should not be alone at a register while you have long lines! Shoe department is super slow

Two female Macy's store associates (appeared to be Latin around 5'0 - 5'4 and slender) followed me around several stores in the mall outside of the Macy's. I only knew that after they stopped me to talk to me, and they told me they noticed me several stores ago. I told them that I thought it was inappropriate for them to be following me and after a few exchanges the conversation ended with a few threats from them. She seemed angry that I called her out for it. I was leaving the mall at that time so I filed complaint with corporate. Took several months to get a reply from corporate and when I responded to the person it said he was out of office. I tried again and no word ever since and it's been several more months. read more

Thank you Rosa in the men's fragrance department for going above and beyond for me. She's very professional specially at a time like this. Happy Holidays read more

This is based on my most recent experience buying a purse in Macy's. I had tried about 8-10 purses and they had security locks on these so the salesperson had to keep unlocking and locking the ones I did not want back. Unfortunately, stores now have to resort to this bc of unscrupulous criminals so I do not fault Macy's-it has to do what it has to do to protect their bottom line. However, I do appreciate Dawn's patience and service with a smile at all times. She was very helpful and guided us perfectly! One other customer was waiting just for her assistance and said she will only go to Dawn! Wow- that is impressive! Ryan, the manager of the department, was very knowledgeable about the purses as well! He was also helpful! I liked his selection the best actually in terms of style, but it was a bit too cumbersome. I still am contemplating if I should go and also get that particular purse bc I liked the design. I was very happy about the excellent service I received from Macy's. Oh, and I got Zendaya's new perfume called Idôle as I kept passing by their huge display and spritzing the tester which smelled really light and fresh. The salesperson at the Lancôme counter was also very helpful. You have to try that new perfume- we were all gushing about the scent! I love Macy's and Concord and the Westfield Mall in San Jose has the ones I like to shop at...Macy's is one of my favorite stores! read more