When Konrad initially showed up to install my water heater, he gave me a reasonable estimate and offered to start the work soon. Initially, the work progressed as I expected, and (thank God) he got far enough to install the heater so I have hot water. But that's when things started to go down hill. Part of the water heater install involved replacing a hard line and condensate line. On the last day Konrad showed up, he demanded his money and left, promising to come back tomorrow. Every day after, for a week, I would text him and ask him when he was coming back, and he'd always say "tomorrow" and then no-show. I was eventually ghosted over text message, and he won't respond to texts or calls any more. To rub salt in the wound, he cashed my check the same day he stopped responding. That's the level of respect you should expect to receive from this plumber. He has left some tools and supplies under my house, and the pipe is dripping water over my foundation. It's a terrible situation. Now, I'll have to hire another plumber to finish the job. read more

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Great and friendly service, I contacted maybe 5-6 different companies to get a quote on running a gas line into our kitchen. Their quote was very competitive and decided to use them, they came and installed my line without issue. They provided me with a lot of options and really took the time to educate me on my options and their recommendation. I am a very happy customer and I found my go-to plumbers for the foreseeable future!! read more

I found Konrad off of thumbtack.. initially I reached out to someone else and him and I began messaging back and forth right away. Which I loved. I had to push out his scheduling w me a few times bc I'm pretty busy but finally we landed on a day that works. Anyways Konrad and his son in law came over yesterday to install a P-trap on my washer (which was the main issue). Our house is 100+ years old so I was under the impression we may need to be repiped soon bc if the low water pressure. He was honest and said no! Just need to do a few things first. We had about 4 things for him to check out. This was the 3rd plumber I had out here to get a quote on things. His cost for installing the trap was 1/3 of the big name company. One" issue" we had the bigger company offered to "fix" for $2500. I'm not kidding. Conrad fiddled w something inside the back of the toilet and it's fixed. This guy knows his stuff. I appreciate a knowledgeable tradesman who wants to be your plumber for the long haul not just make tons of money off you. He is coming next week to fix the other things and even offered me a shower head that he has in storage bc ours is cracked. They were very covid safe and wore those booties when they came. Thanks Konrad! read more

I used Konrad to support repairing a new water heater at my mom's house. Be patient with scheduling, he's a one man show, who really knows his stuff. He was able to fix the tankless water heater, giving my mom hot water! He was thorough and was able to even show us things that the general contractor had totally screwed up!!! THANK YOU KONRAD. We are going to use him to do some other repair work! read more

Konrad is very professional ! My garbage disposal stop working last night and I found Konrad via the Yelp request a quote. He responded promptly and sent me a good price quote, very knowledgeable and helped me to replace my old garbage disposal today. I would highly recommend him ! read more

Vip Plumbing and Drain Cleaning - Old disposal - Plumbing Near Me

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VIP Plumbing scheduled free estimate. They did not show up and they did not call to explain why. read more

Vip Plumbing and Drain Cleaning - Shared photo of part needing to be replaced. - Plumbing Near Me

Disclaimer: This is a work in progress and I'm confident once it is completed, it will be 5 stars. I had a leak in the washer's hose bid on Thanksgiving day evening. I requested quote via Yelp from different plumbers. And, Konrad was one of the first to respond and said he could be here in 20 minutes. He matched other competing offers as well. He reached our place in the time he quoted. Unfortunately, he didn't have the part that I was looking for. But, he offered to install the one that he currently has as a stop gap solution and promised to install the part that I was looking for once the hardware store opens at no extra cost. Sweet! As of now the leak is fixed and the water is turned on again. Can't image how the night would have been without water. Konrad definitely deserves 5 stars IMO! After fixing it, he also checked our water heater and softener and provided tips for maintenance. read more

My experience was very similar to those who have negative feedback. He never shows up on time. I paid Konrad to install a gas line to the gas range. I was ghosted after his first visit. He didn't finish his job and I paid another $500 to just finish what he left and now, I will have to install the gas range myself because his work was not done properly and people from BestBuy cannot install the gas range. It's lucky if your work is done on his first visit. If not, you will never be able to reach him again. read more

In short, you will do yourself a great favor by not hiring Konrad, ever. I was struck by how similar my experience was to what some other negative review has mentioned. Konrad responded quickly to my request and provided a very reasonable quote to fix the air gap back flow from my dishwasher as well as a leaky kitchen faucet. When he came, he declogged the air gap line and told me to order a new kitchen faucet which he will help me to install once it comes. He charged me for the price of the two jobs combined and assured me he will come back for a small additional fee to help install the new faucet. From then on, I contacted him when my new faucet arrived, he responded by text and confirmed that he will come for the installation. However, he did not show up on the day of the job, no returning of any further texts or phone calls. Like others mentioned, I was ghosted. It seems that Konrad's strategy is to lock you in with a fair quote, show up on the first visit, do enough to get the majority of your payment, promise to come back and finish the rest which he never will. My experience with finding professional services on Yelp has always been uneventful, with even a few very positive experiences. But this one really left a nasty taste in my mouth. Lessons learned on my part, and people should be warned and keep clear of such bad businesses. read more

Complete thief! He will ask for money upfront and never show again to complete the work. He will also block you. He tries to give you faith by using a contract, but doesn't actually abide by it. It seems like he is now working by himself and without this company. I'll also be reporting him to get his license revoked. read more

So I am not sure what the deal up with the 1 star and yes reading those did make me a bit apprehensive, but I am glad we made an appt with him. My experience was vastly different than those 1 star reviews. I am glad I didn't take into account those bad reviews bc honestly no one is perfect, anyone can have a bad day or tried to do too much. In the end people are trying to provide for themselves and/or their families. With that said I found Konrad to be very helpful. There was a slight miscommunication on the scheduling through Yelp which honestly didn't bother me. He was courteous, helpful, knowledgeable and flexible. We decided at the last minute to replace our toilet vs. fixing it and he even met me at Home Depot to bring back the toilets to install. He talked us through every step of the way. I appreciated his honesty and flexibility. I would call him again in a heartbeat. Not all bad reviews should reflect a business. #justsayin Last but not least he was masked the whole time. Thanks Konrad read more

First class service and saving the day ! Awesome work - definitely recommend Konrad and the team at VIP plumbing !

Konrad was great!! Showed up on time and fixed everything for us. The work ended up being more than what he estimated but still,honored his quote. He was very professional and explained everything to us. I would highly recommend this company, will call again for all plumbing needs. read more

Konrad scheduled an appointment with us today. He was a no show and never even reached out. I called the office they were going to reach out to him to call me and that didn't work either. There are companies out there who don't do stuff like this. read more

Been waiting him since in the morning. He made appointment to come to my house at 10am today. I texted him and said he replied that he will be here in 15 mins. He did not show up or even replying my message. read more

Konrad visited my home in Pleasanton to help with a plumbing leak as well as to offer his expertise on our hot-tub jacuzzi. He arrived on short notice and really knew his stuff. I will be calling Konrad for any future plumbing needs we may have. read more

KONRAD IS AWESOME! He showed up on time.... on a Sunday wearing all the protective gear. He charged a lot less than the other quotes I got and wrote a letter / invoice to our HHA to reimburse us. He was extremely knowlegable and quick. I recommend him to anyone needing plumbing assistance! Thank you Konrad! read more

Loved that he showed up in a mask super professional. My toilet broke at 12 last night and Konrad came at a timely manner and fixed it . He was very knowledgeable & knew what he was doing definitely will be calling him for any of my plumbing needs read more

I am a returning customer of Vince for our tankless hot water heater annual servicing. He came out the same day I called and did a fast and very thorough job. I would definitely use him again. He explains everything he's doing and offers advice about maintenance and upkeep. Very professional also. If you have any plumbing needs call VIP Plumbing! read more

Used them again for our kitchen remodel- they did the gas line from garage to kitchen stove. (2nd best price of 4 quotes, and he's also licensed within city and helped walk us through permit process). Kept pot filler quoted price, even though after wall was down supporting beam prevented them from going shorter route - they had to go longer route (didn't ask for more $ or change order). Gave us excellent price on valve change and good advice on what to change and what was ok. I trust his recommendations- didn't feel like he was just fishing for more business. Jarek is our go to plumber. read more

Appt was at 9am they were a no show, messaged them and they said they were running late and would be here between 1030-1130. Its 1230 and they still have not arrived and have not responded to my message. Very unprofessional read more

VIP Plumbing is my go to company for any plumbing issues. They have done many installs and repairs for me over the years. Today they installed my new tankless water heater, in the past they have done my water softener, kitchen plumbing and bathroom plumbing. Work is done thorough, prices discussed up front, and work is completed timely. read more

My sink backed up at 9pm on a Friday, and in order to not upset my wife, I jumped on Yelp immediately to hire a plumber. VIP Plumbing was among the first businesses to respond to my "Request a Quote"; they offered the best price and soonest appointment slot. Konrad came out the next day at 9am and promptly diagnosed the issue. He snaked our pipes, and to ensure a peace of mind, he repeatedly tested our sink to ensure that the issue was resolved. I highly recommend working with Konrad and VIP Plumbing! read more

Konrad is the master of plumbing, knows plumbing in's and out! Excellent customer service, responsive, great attitude and enjoys his work. Lovely fellow too. Already thinking about the next project. A Return customer for sure!!! read more

Excellent service. Family business, very efficient, on time. Totally happy with all aspects.

I had Konrad replace my water heater in Pleasanton my new unit looks and works great, all work was done according to California code and very competitive price. I am very happy with this company and will recommend them in the future read more

Loved that he showed up with a mask . Safety first . Very professional and got the job done quick .

If you have any plumbing issues to resolve, these guys are the best! Courteous, punctual, and their work is #1! They have installed a garage sink and a new water heater for us and we are extremely satisfied with the results! Best in the East Bay! read more