I had a tankless water heater installed and 3 months later it started to have an issue. I messaged them several times about various fixes I could do on my own but none of them worked. He decided to come by and look at it and confirmed the issue but did no know how to fix it. I continued to message for several weeks and he would either ignore my text or say he waiting for a call back from the company. After dealing with this for 3 months I decided to call the company of the heater and working 5 min they told what the issue likely was. They were unable to send me a warranty part or go through actual trouble shooting with me because I am not a licensed plumber. However the part they suggested was only $10 so I ordered one else where and replaced it myself. I'm not upset that my unit had an issue I'm upset that he did not actually try to solve it. read more

Westphal plumbing and rooter saved the day!!! Our main water pipe broke and we had no water running in our house. Keith Westphal came highly recommended when we reached out to him. Keith got the job done the same day and off hours. Very personable, reasonably priced. I will keep him in my phone book forever and I highly suggest you contact him for any plumbing issues. read more

Westphal Plumbing and Rooter - Rebuilt main water pipe - Plumbing Near Me - Livermore, California

Ordered the top of the line pentair system and Keith installed it as well as removed our water heater to put in a tankless. Amazing quality and treated our house as if it were his own. read more

Great work and service from the team at Westphal plumbing. The team has been great and very professional in all aspects.

We had a toilet leak that required working with our house insurance. They worked with the insurance company until all work was completed. All was completed as scheduled. Highly recommend! read more

This is a long story, but Keith and Chris at Westphal helped fix a pretty difficult issue. My water softner resin bead membrane ruptured, leaked, and caused havoc in the water pipes. The plumber I have worked with in the past, Travis, at Caltech Plumbing (https://www.yelp.com/biz/cal-tech-plumbing-union-city) , was busy and could not come. He is really good by the way. Another highly rated plumber came and replaced water heater instead as we were seeing it as a water pressure problem initially, not having dealt with anything like this before. The heater was old, but working perfectly, so I went ahead with it and replaced it. A big bill, not even realizing that it was a water softner issue. All lines were flushed of the beads at that time, but the downstairs bathroom's toilet flush had no water. Changed the angle valve and supply line, no help. There was no water coming from the copper pipe. Something was stuck pretty bad inside. Then, I called several plumbers from the area, some said no right away over the phone that this is something we cannot help with. Some came and tried, such as using air compressor to blow the blockage, and some rightly suggested cutting the wall and re-routing the pipes to the toilet flush and leave the one stuck alone. Finally, with Travis's recommendation, I reached out to Keith at Westphal plumbing. He made a hike from the Livermore area, and came out to look at it. He tried, but had no luck. Then, we worked out a plan to try several things with cutting the wall and re-routing as the final option. He came in and his partner, Chris (aka "balls") brought a real bad boy to create water pressure from neighbour's hose as my water was shut off. We tried several things to blow the blockage off, but it didn't work. Finally, Chris had an idea we tried with some engineering through the pressure jet and viola, there was water coming out from the other side. After nearly 2 hours, we had success. Keith and Chris at least tried everything before cutting the wall and had the right idea, plan, preparation, and tools to deal with a very difficult issue. He had only experienced a situation like this before once in his career. Nice work and full credit for what you guys did. read more

Westphal Plumbing and Rooter - Jet pressure that Chris brought (finally saved my wall) - Plumbing Near Me - Livermore, California

A great plumbing and rooter service in the Tri-Valley and East Bay area!

Our house had standing water in the bathtub, 1 toilet wouldn't flush, and the other was starting to get backed up sewage. I called another plumber and was told that as soon as somebody was available I would get help with my plumbing emergency. After a long wait, I decided I just couldnt keep waiting and I called Westphal to see if I could get some help. Keith was able to get to my house within the hour, just as promised. He snaked our main line and was able to break up all the tree roots and junk that was causing our issue. He was very friendly and got us back up and running very quickly. Our drains are flowing the best they ever have since moving in, and I am very pleased with the service from Keith. I would definitely recommend Westphal if you are in a plumbing emergency! read more

Do you need things plumbed? Do you need things UNplumbed? Maybe you just need to figure out if something has to be plumbed or unplumbed? You're in luck! Westphal plumbing can do those things and a lot more! If you think to yourself, "What are the things a plumber does?" then Westphal can do ALL of those things! And they do it without trying to RIP YOU OFF! Is that worthy of a five star review?? YOU BET YOUR BUTT! read more

This firm appears to no longer be in business. They put in new sewer lateral pipes for me a couple of years ago. They responded to recurring problems for a while after that. But problems continued so I got a second opinion. Video shows the job was incompletely and inadequately done. I tried to share this info with Westphal and give them a chance to make good on it. They have not responded to multiple attempts to contact them and their website is no longer active. read more

I called because I had a leak and was pretty sure I knew where it was coming from. While they were not able to make the initial time they said (on the same day I called), they did call me and keep me updated on their delays and I was grateful for that. I received service first thing the next morning and Frank H. was helpful, cheerful and provided great service. I will definitely use them again if I am in need of any plumbing services. read more

We were experiencing a back-up in both our shower and bathtub where water would fill up opposite of the area being used for a few days and our bathroom sink had been clogged for quite some time. The first company that came up was Westphal and it had 5 star reviews on Yelp so I called them. Frank came out initially and on the second trip brought Keith along. Frank was prompt and always stayed in communication. He was very friendly and funny. They had to come out a second time because they had to bring different equipment and it took less than an hour before we had everything up and running again. Both gentlemen were quick and efficient and even got along with our dog! Thank you so much!!! I would definitely recommend them and won't hesitate to call if any other problems should arise. read more

Don't hesitate to use this plumber. I called in the morning. I was told they would show up with in 2 hours. They showed up on time. The estimate of time and money was accurate. The price was reasonable. They both know there stuff. I will definitely call them out if I need a plumbing service. read more

Keith came out for a repeat visit to clear a drain from our downspout. Reliable guy, reasonable rates, terrific to work with. Would recommend with no reservations! read more

Found my new home in Livermore didn't have big enough drain pipes for my high efficiency water heater after spending two weeks without a washer asked my realtor for a recommendation and called Keith who was out at my home 30 minutes later on a Friday afternoon and under my house to get a plan in place. He came back Monday morning with Frank and they got me up and running in a day as well as they took care of a leaking shower and low water pressure plus replaced a toilet I added at the last minute! Frank even helped at the end of the day leveling out my washer and dryer. Now we have clean clothes again thanks to Keith and Frank's hard work should of called them quicker! read more

Our office had a big plumbing project that required the pavement to be patched after the plumbing repair. He was paid in full for the project. Westphal did a terrible job and the pavement patch sunk in. We were asked to repair it and he would reimburse us for the repair. We completed the repair and he will not return our phone calls or emails now that he owes us money. That is not good business. If you give your word to someone, you should follow through. read more

Called Westphal for a toilet not flushing properly. Turned out I needed my house's main line cleared. Keith came quickly and fixed the problem promptly at a price I was happy with. Will definitely use them for all need moving forward. Do not hesitate to call them; they're great! read more

These guys are awesome! Thought i had a simple clog and ended up being 75' down. They worked for hours trying to fix and even came back the next day! Honored our original price. Keith and Frank were amazing,personable.. would use again! read more

I can't say enough about Keith and how grateful we are that he took time out of his early Saturday morning to fix an emergency leak under our home. He arrived 20 minutes earlier than expected, he was thorough, clean, took pictures, and he has the most upbeat personality. He explained what caused the problem and repaired. The night before when we called, he seemed to know what it probably was and it was. We will use him again. read more

Westphal Plumbing is great I have used Keith on some of my projects and he has always delivered on schedule and super professional. Keith has always gone out of his way to make sure the clients is 100% satisfied. read more

Didn't think service like this existed anymore... By far the best service & value I've ever received!!

We have been taking advantage of Keith's superior service for a few years now. He is by far and away the most reliable, fair, and knowledgable plumber we have ever had do work for us. We would request him when we called his former employer, and now that he has branched out on his own, we thought we'd let people know he is the real deal. We wish all the people we worked with were as polite, courteous and respectful as he is. We plan on calling him again soon! read more

This business may be closed. Calls are not returned. Keith installed a water filtration system under our sink, and took a long time because he couldn't fix a leak that resulted during the installation. When he left, it appeared everything was okay. But, the next day, there was water under the sink from the faucet leak. There was no response from Keith to my calls for help. Luckily, I was able to fix the leak myself. I'd look elsewhere for a plumber who stands behind his work. read more

I just have to say that they are great. I was having problems with my water heater, they came out promptly and did all they could to fix the problem. Unfortunately the problem was out of their hands, but still they were very helpful and didn't charge me for coming out to fix it. Excellent customer service. Thank you guys! read more

Superior service! Fixed our water heater issue in less than an hour and for hundreds less than another local plumbing company quoted. The other company said we may have possibly needed a new water heater if the new part didn't work, so really, it saved us even more than that. The owner Keith is a great guy as well! read more

Keith Westphal is as good as it gets and we could not be happier with him and his employees and with the work they perform. He has our highest and most enthusiastic recommendation. Steve S. Dublin, CA read more

Keith and his crew was helping us out within the hour that we called on a busy Monday morning. Great customer service. We will definitely call him back for future services! read more

My elderly neighbor was having some issues with some pipes under the sink. Westphal plumbing came out and fixed it the same day! From the moment I called the office, staff was sweet inquisitive and able to quickly schedule my appointment with a great Tech. The tech came out and was very polite and respectful. He thoroughly assessed the situation and was able to promptly repair the problem. Thanks Westphal Plumbing and rooter! read more

I don't know what the plumbing service is like, but I didn't appreciate the van driver blowing his horn behind me 3 times yesterday while I was making a right turn off Stanley onto Valley. The light was red, and I was checking to make sure it was clear to turn. I was shocked at this reaction and surprised that it was a company van. After this, the driver was driving erratically and speeding in and out of traffic on Santa Rita Road. The license number is 10824B2. It was Fri 12/22 11:35. If the driving courtesy is reflective of this plumbing service, I would never use this company. read more

Earlier this week, we found ourselves with an advancing whole house backup. Once we had tried all the tricks we knew of, we realized we were in over our heads and needed to call a professional. But, who to call? Quick texts to friends and neighbors provided just one lead, who would not be able to come out for another 24 hours. So, I turned to our local 'Nextdoor' site to see if there were any recommendations there. This is where I found several positive reviews and recommendations for Keith Westphal of Westphal Plumbing and Rooter; http://westphalplumbinginc.com/ I gave Keith a call, and he took my call immediately. He and his equipment were not going to be available until first thing in the morning, so I told him I would call back if I could not find anyone else to come sooner. When I wasn't able to set up an earlier appointment, I called Keith back and we set up an appointment for early the next morning. That evening, my husband purchased a snake on his way home from work. By the time I arrived home, he was able to release the clog and restore flow in our house. I texted Keith to share the news and that we would not need his services anymore. He responded with, "...Glad your husband was able to take care of it. I'm all about my customers saving money. ..." So, we never actually used his services, but you can bet on it that he will be the first person I call for any plumbing issues we need serviced in the future. Call him! Keith Westphal, 510.825.3746 read more

We had a huge sewage backup into our house and didn't know it was backing up to the back of the house that isn't used much anymore. We couldn't find the block and After several attempts of snaking, the blockage was still there. Through our son in law, he suggested Westphal Plumbing to come snake the entire house; called on Sunday and on Monday we were told some one would be here at 1pm.... And sure enough some one was here..... The guys were polite, and explained exactly what happened and what they were doing. Even tho the back room and bathroom will probably need to be torn out, they were clean and neat....in a bad situation.....they will be our number 1 plumbing company whenever the need arises.... And by the size and amount of roots that came out, we'll definitely need them again! Thank you Westphal for unblocking the pipes, after a week of using the Shop Vac EVERY TIME we showered or did a load of laundry....... Water water everywhere! Not any more..... read more

Had a backed up toilet flushing into the tub, Keith came and solved the problem within 20 mins. Amazing!

Very happy with Westphal Plumbing and Rooter! My kitchen faucet broke and was flooding my kitchen late in the evening. My husband manage to wrangle it to stop and we called Keith to see if someone cane come out ASAP to install a new faucet for us. Keith was very responsive. We had an appointment scheduled for the following morning and and Keith even recommend d a brand of faucet for us that he believes would service the longest and we'd be the happiest with. The next day Matt was at our house 10 minutes ahead of scheduled appointment time. He was very quick and efficient and in under 30 minutes with had our new beautiful faucet all ready to go!. I am definitely a very happy customer! read more

Fast, polite, knowledgeable, and got the job done fast. I had roots in my sewer line and they had good equipment to take care of the problem. read more

I have used Westphal Plumbing for various projects at two different houses. I have found their team to be very knowledgable, provide fair pricing, and provide great work. I would highly recommend. Another thing...I can always get on their calendar quickly which is a huge thing because I am normally not calling a plumber for something that can wait. read more

Great service and great value! Scheduling was easy and they arrived when they said they would. This company has "old time" values which is a breath of fresh air. Very nice and knowledgeable technicians. They are definitely my "go to" plumbers for future issues....should I have any. I would recommend them over all other plumbers in the area. Thank you so much for your professionalism, Matt and Keith! read more

Outstanding service and quick response time. Staff was professional and courteous during the entire job. Very honest and dependable. I've used them for a wide range of plumbing issues and would recommend them to anyone for any type of job. The only plumbing company I will ever use! read more

I called Westphal after having another plumber out to 'fix' a sewer pipe problem. These guys were amazing, and they know their plumbing inside and out. They diagnosed my problem (it wasn't easy), explained what was wrong, and fixed it quickly. They also took time to answer all my questions, and I had a lot. Ask for Matthew if you want a first-rate, friendly guy with great communication skills. These guys can solve a mystery and fix the root of your problem, not just apply a band-aid solution. read more

Great service!!! Had called Keith to fix my sewer line, he schedules me right in and got the job done it no time! I had various quotes from other people but he by far beat them and I felt he took care of me. Defiantly the guy to go too! read more

I can't say enough good things about this establishment. December 2016 we discovered a leak under our house that the previous owners had not capped correctly. We went through home insurance, they sent someone out a week later (meanwhile we still have a leak). When the plumber got here, he assessed the leak,said he couldn't access it and we would have to go through a restoration company to access the pipe because the ground was wet, that the process would be expensive. All in all, he was here 15 mins and gone. I thought we would have to cancel Christmas. We called Keith because we had used him before and we knew he was reliable. We would deal with the insurance company later as the leak was our main concern. Keith sent out Matt a few days later. Matt showed up on time, assessed the leak, CALLED ANOTHER PERSON to guide him while he crawled under my house to cap the leak, and the repair wasn't too expensive and we got some money back by filing a claim with the insurance. A month later, after coming back from vacation, I turned on the water in my bathroom, only to hear a loud gushing sound. We looked under the house and sure enough, water everywhere! The seal had come off again and now the water was gushing. We turned off the water, and called Keith panicking. THE VERY NEXT morning, Keith and Matt both showed up. Matt got under the house, Keith guided him through the process of fixing the leak and they did not charge us for the repair. I love these guys. I love that they were respectful of my home, my time and my wallet. They are professional, kind hearted, family oriented and local. They are on speed dial. Also, I see their trucks a lot when I am around town running errands! That makes me happy because I know I paid for the best! read more