It's never fun getting your car towed. I could mention that other cars parked where I was weren't towed, and the no parking sign was far from where I parked. But it wouldn't matter. I'm writing this review because if it ever happens to you, you need to know their real address and phone number. They're at 1038 Kapahulu. The only phone number that works was 808-593-1993. It took me an hour of intense internet research to find it. That number is listed for Tow Jam, another trade name for VIP Towing. They are open 24 hours. They charged us $140. [[HIGHLIGHT]]The woman I interfaced with was straightforward.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They emailed me a link, so I paid on my phone through PayPal.[[ENDHIGHLIGHT]] Face it, no towing service is ever going to get a good review. For honesty in advertising, they get 0 stars. Once we took the uber there and handled the transaction, it wasn't bad. So I'll be generous and give them 3 stars. But they need to fix their transparency. Providing the wrong phone number just isn't honest business. read more

Needed to tow someone who was illegally parking in the area. [[HIGHLIGHT]]Dispatcher I spoke to on the phone was clear and asked me for all the information about the car and where it was located.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]TONY the driver called me to notify that he was within a one mile radius.[[ENDHIGHLIGHT]] Quick and easy service! The car was removed in minutes. Quiet and discreet, no scratches to the ground or obnoxious sirens. Really appreciative of the assistance in this case. read more

All bad things should happen to these people. The area they say the vehicle was illegally parked was not clearly marked and lined with other vehicles. When they wonder why bad things happen to them, they should know their business is evil read more

Brand new Full-size SUV (purchased new in May) was towed from our community to VIP Towing's storage facility at 1038 Kapahulu Ave. When I retrieved the vehicle, I found deep linear scratch marks on the rear quarter panel, near the wheel arch and taillight, consistent with contact from a tow strap, chain, or dolly. The vehicle was less than two months old and had no prior damage. I've sent VIP Towing a formal demand letter for repair costs and diminished value, and I'm prepared to pursue this in small claims court if it isn't resolved. What I found in public records: 1. BBB Profile (not accredited): VIP Towing has numerous complaints on file, with a recurring pattern of vehicle damage during tows, disputes over charges, and unresponsive customer service. Several complainants describe damage similar to mine -- including one case involving tie-rod damage and another citing nearly $2,700 in cosmetic damage from a tow. BBB Profile: https://www.bbb.org/us/hi/honolulu/profile/towing-company/vip-towing-llc-1296-53076406 BBB Complaints: https://www.bbb.org/us/hi/honolulu/profile/towing-company/vip-towing-llc-1296-53076406/complaints 2. Court case: In Hawaii State Federal Credit Union v. VIP Towing LLC (Hawaii Intermediate Court of Appeals, CAAP-22-0000443, decided April 30, 2025), VIP Towing was found to have mishandled a legally required lienholder notice after towing a financed vehicle, then gave conflicting explanations about the vehicle's whereabouts. The company was found in default after its agent evaded service, and a $38,440.14 default judgment was entered against them. VIP Towing appealed and lost. Case summary: https://law.justia.com/cases/hawaii/court-of-appeals/2025/caap-22-0000443.html 3. DCCA Business Registration: VIP Towing LLC is an active Hawaii LLC (registered since 2011). The registered agent is Frances Freitas, and the principal address is 1038 Kapahulu Ave -- the same facility my vehicle was towed to. DCCA record: https://hbe.ehawaii.gov/documents/business.html?fileNumber=84863C5 Here is more links to the more concerning information: ecourt kokua: Look up the owners: https://jimspss1.courts.state.hi.us/eCourt/party-search Reddit specifically for VIP Towing Damages and Criminal Activity: https://www.reddit.com/r/Hawaii/comments/1j8e8jr/vip_towing_oahu/ Facebook Community - Aggressive Towing by VIP Towing: https://www.facebook.com/groups/494409581005962/posts/2041389122974659/ Youtube Post - Exposing Hawaii's Worst Towing Company - VIP Towing: https://www.youtube.com/watch?v=utm84EaaJKw Star Advertiser - Motorcycle Chop Shop: https://www.staradvertiser.com/2010/08/25/hawaii-news/911-report/police-and-fire-66/ Hawaii News Now - Motorcycle Chop Shop: https://www.hawaiinewsnow.com/story/9725751/victim-helps-police-uncover-suspected-chop-shop-operation/ read more

0 STARS!!! Absolutely disgusting company. Damaged my car and didn't own up to it. Had to pay out of pocket(wasn't worth taking to small claims). [[HIGHLIGHT]]Trying to get ahold of someone who knows what they're talking about is a nightmare[[ENDHIGHLIGHT]], [[HIGHLIGHT]]those who I did get ahold of had gross attitudes and hated their lives.[[ENDHIGHLIGHT]] All kinds of ridiculous fees that stack up on each other, cash only. No uniform and a run down truck with a sketchy driver(garuntee on something). They don't update their information on their website. read more

Damaged my front bumper pulling it out from the front and leaving it dragging on the ground. Shady business practices. The real address is 1038 Kapahulu St. read more

Worst experience during our honeymoon in Hawaii Everything about this company was terrible. This was the only bad experience we had during our entire honeymoon in Hawaii. On our last day, my husband and I decided to do laundry. There is a sign that says you have to be customers, which we were. We parked, started our laundry, and since we had about 20 minutes until it was done, we walked to grab a quick drink. Not even 10 minutes later, we came back and our rental car was gone. [[HIGHLIGHT]]We called the number around 20 times between the two of us before anyone answered.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When a lady finally picked up, she was extremely rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained that we were customers, that our clothes were literally in the washer, and we had just stepped away for a drink. Her response was basically: "I don't know what to tell you, come get your car." Then hanged up[[ENDHIGHLIGHT]] Our car was about 3 miles away, and we obviously had no way to get there. We called at least 10 more times. [[HIGHLIGHT]]Eventually, the same lady said they would bring our car back. No apology. No understanding. Just attitude.[[ENDHIGHLIGHT]] This was such a frustrating, stressful, and unnecessary experience. Worst towing company we've ever dealt with. If you're visiting from out of town, be very careful--this is not how any business should treat people. read more

VIP Towing - Sign in parking lot - Towing Near Me - Honolulu, Hawaii

If I could put zero stars, it would definitely be a zero. Just got towed at Ala Moana when I had a parking pass since I was volunteering for Project Grad at DnBs. So of course there would be overnight cars parked for this event. I was instructed simply not to park in a 1 hour stall and place the parking pass on my dash. Sure enough as I walked to my vehicle at their lot, the pass was super clearly visible. How incompetent can a tow company be? Definitely karma to this company if that's how they run their business. read more

[[HIGHLIGHT]]Ruined our Mother's Day luncheon for me and my wife and daughter 5 days after we buried my 86 year old mother.[[ENDHIGHLIGHT]] After all our grief and expense this pass month they added a $252.00 fee for their devilish deed. Never deal with this company ever they also lead you on a wild goose chase to sand island finding out their real address is 1038 Kapahulu ave. Might be evil. Zero stars only left one because we have too. read more

[[HIGHLIGHT]]ZERO STARS. One word: CROOKS!!! How are they even in business?!?[[ENDHIGHLIGHT]] I've dealt with a few tow companies and this one seems DESPERATE. UNPROFESSIONAL. MISERABLE. [[HIGHLIGHT]]Dispatch has a SWEARING and ATTITUDE problem! Bless your heart lady![[ENDHIGHLIGHT]] FYI- for the people looking at reviews....Look up Hawaii Tow Laws! You will find lots of information to build your case ;) Always get a cop involved to add to your case ;) and don't forget to report them to "Department of Commerce and Consumer Affairs"!!! It is illegal for a tow company to ask for cash only even if their machine is broken! ILLEGAL! FRAUDS! read more

NO LONGER IN SAND ISLAND. 1038 kapahulu is their NEW ADDRESS. [[HIGHLIGHT]]Don't bother calling any of the numbers you find, they won't answer any calls.[[ENDHIGHLIGHT]] Just go to the new location. Bring cash. They have an ATM but I'm sure fee is high. read more

[[HIGHLIGHT]]The lady who answered was a completely rude.[[ENDHIGHLIGHT]] The sign has there OLD address. They are complete CROOKS! I literally got there NOT EVEN AN HOUR since they towed me and the charged a $25 day storage rate?! I seriously don't know how they are still in business. They need to be reported. read more

VIP Towing - WRONG ADDRESS! - Towing Near Me - Honolulu, Hawaii

"Oh no! What could improve?" NONE! This towing company can't be trusted nor do their job properly. May 25, 2025 this tow driver with EYE GLASSES decided to two my car without ANY reason at our apartment complex. Then when we arrived this lady on the booth say's "oh we can't disclose any information about the towing" BUT YEAH, THERE IS NOTHING TO IMPROVE TO THIS COMPANY. IF YOU ARE GONNA ASK THEM FOR TOWING YOUR CAR? JUST CALL SOMEONE ELSE NOT THIS COMPANY. read more

VIP Towing - Tow truck driver damage my front bumper - Towing Near Me - Honolulu, Hawaii

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[[HIGHLIGHT]]Went in to 711 and came out and the car was towed!! I am visiting from California and this is my last day here! What Horrible experience! I literally have my receipt from 711![[ENDHIGHLIGHT]] They literally stoled the car from the parking lot! I called and they said I needed to pay cash to pick it up! My uber driver stated that they are shady and the upstairs company is the one who contacts them. They must get a cut! So shady! How do you sleep at night!!!! This company should be shut down !!!!!!! read more

Maybe our fault bc we didn't check our truck before leaving the yard but as we did all the service lights on the dashboard came on. Huge scratch with a dent on the back of the truck as well. They do not care about quality just getting their money. [[HIGHLIGHT]]Also their location on all websites aren't up to date you need to constantly call for their address and hope someone answers[[ENDHIGHLIGHT]] read more

If I could give 1 star trust me I would! FOR STARTERS , they towed our vehicle while we were in the 7/11 and parked in there parking lot (which is illegal). They had our truck holding on by 2 fucking straps and damaged our vehicle! And the cherry on top of all of this this boy cussed me out threatened to slap me, called me All Types of bitches an cunts as well as saying "im on the wrong side of town" lmao etc. it was clear he had zero home training. in front of his boss? Sad part is I'm sure there will be zero repercussions. All of this because i warned a local they were going to tow her vehicle as well! This company needs to be shut the fuck down! They drive around with our vehicles recklessly, then have employees who disrespect females. SAD SAD SAD! read more

VIP Towing - Towing Near Me - Honolulu, Hawaii

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They get 000000000 stars!!!!!! This towing company is the BIGGEST FUCKING FRAUD EVER!!! (Sorry for the language) I Wasn't even going for more than 5mins and i came back and my car was gone. [[HIGHLIGHT]]When i called and asked why my car was towed the lady that answered the phone said didn't you leave the lot.[[ENDHIGHLIGHT]]... So the fuckers just sit around and wait for people to leave their cars so they can take peoples money.... This is insane!!! Why are they still in business!!! [[HIGHLIGHT]]The office lady that answered the call is so rude!!![[ENDHIGHLIGHT]] read more

At the office ready to give my information to get my car out, the haole lady in the office made me wait what felt like 30 mins. in total. [[HIGHLIGHT]]As soon as I walked up the steps to her window she slides her window open asks me, "How can help you?" Told her, I'm here to get my Toyota Camry. Tells me to hold on... Slides her window shut. Literally stood standing there for quite sometime., 25-30mins.[[ENDHIGHLIGHT]] From the time I walked up those steps to stand in front of her "window" until the time she decides to finally take my info, so we can start the process already. Eventually standing and twiddling my thumbs, a line begins to form, 1-2 persons are behind me now as I've been waiting and there's no chairs to sit on and it was hot as hell. [[HIGHLIGHT]]Not sure if she was working hard or hardly working, she didn't seem to give a damn.[[ENDHIGHLIGHT]] Not to mention their window is heavily tinted black, you can't see a thing and probably sound proof too! When the window opens you can hear some noise coming from the office, once it closed the sounds from within are conveniently faint where you can't make out the sound anymore. So you can't accuse them of not doing their job. They/ she never appeared so busy at any point in time that I was there, especially when there was a second lady was in the office with her, (Samoan lady). Im unsure why I needed to wait that long. [[HIGHLIGHT]]Genuinely felt like they wanted to add to my experience, we towed your car, your fault, you pay us and we treat u like shit! True or not, that's exactly how it felt for me! Expect no customer service just people collecting your money.[[ENDHIGHLIGHT]] Nothing more to add on here... just my own experience, they sure can take their sweet ass time and charged me a good $260 to get my car out. Since they knew I was gonna have to pay that much they should've not even make me wait as long as I did. Ridiculous! read more

The reviews tells it all!! This F..kin company needs to close down!! VIP and Tow Jams are the same company just FYI, If you ever get towed by these clowns, check your car for damages!!!!' Also your bill, they'll charge you more then you suppose to, check your address they put different addresses on the slip, [[HIGHLIGHT]]lady in the office needs to learn some proper business educate[[ENDHIGHLIGHT]], also Don't sign that paper they give you until you check your car, cause once you sign that shit you pretty much told them your good with your car and they are not responsible for any damages, it says it next to the sign me line! Hope this helps the next person who become victims from this company, fill a police report if need to and take lots of pictures of the damages, Negative Stars -10 read more

The VIP Towing Company was very uncooperative. They claimed that my car was parked in a school zone, which it wasn't, and ignored the fact that today is a state holiday. I parked on a public road on Halekauwila in front of stepping stone academy. Additionally, the sign only clearly states holidays and weekends, leaving room for confusion. Update sign: Kuhio Day is a state holiday. The sign only mentions exceptions for holidays and weekends, but it doesn't specify that it only applies to federal holidays. So why should I have to pay for my car being towed? read more

VIP Towing - Update your sign - Towing Near Me - Honolulu, Hawaii

Same story like so many people in the reviews section. Parked in front of the 7/11, went inside, while girlfriend was inside I cross the street to pick up food quickly. Not even 20 mins there total, I caught the volture driving away with my vehicle. [[HIGHLIGHT]]When I confronted him and told him he is about to drive away with my car, he just said I looked for you in the store so go call the number.[[ENDHIGHLIGHT]] The law clearly states they must release the vehicle if the owner is present. They literally steal people's cars for a living, take them to their sketchy impound, and make you pay to get your car back. Of course they do not take credit cards because you could have your credit card fight for you. These leeches need to be shut down, in the process hopefully find some aloha and purpose to their lives. Makes me wonder, how can these people sleep at night knowing they are out each day doing this. How does one go back to their family at the end of the night knowing this is how they are providing :( read more

VIP Towing - If you show up in person while the vehicle is being towed, they must release it. - Towing Near Me - Honolulu, Hawaii

My car was towed today at 7/11. I was parked in the customer parking spot, and when I came out, the guy was already towing it. We tried to stop him, and he almost ran my boyfriend over. When we got to their junkyard , there was already a couple there who had also had their car illegally towed from their apartment complex parking spot. [[HIGHLIGHT]]The lady at the window was insufferable, super rude to me and to them.[[ENDHIGHLIGHT]] The couple even got the police involved because of the harassment, and the lady refused to give her name. On top of that, there were several cats at the junkyard in really bad shape, skinny, injured, and clearly neglected. That alone shows the kind of people running this place. I looked it up, and the owner of this company was previously involved in a crime, just search it up. read more

1 star not because my car was towed but because the illiterate woman at the creepy junkyard barely acknowledged us, couldn't tell us how much their atm fee was, took a photo of me and my credit card in order to use it, and the fee of $175 for picking up a car 30 minutes after it was towed was unconscionable. They are bottom feeders. read more

They illegally towed my car and were a bunch of smartass punks about it until HPD made them release my car and advised me that I file an auto theft complaint and all of a sudden they weren't so cocky any more. Like a bunch of roaches running when the lights come on. read more

If I could, I would give them 0 stars. Driver towed my friend's car while he was right next to it at a job. Called their office for clarification on the matter explaining what happened and she had the WORST CUSTOMER SERVICE. She even hung up on me lol. Crooked company. Just towing people to tow them and making them pay to get their cars out to make money read more

They tow cars when they aren't supposed to. [[HIGHLIGHT]]Tried to fight it but it was too much of a hassle to go through the whole process.[[ENDHIGHLIGHT]] read more

2 stars for picking up my phone call, but the only reason I called was because they were NOT picking up my coworker's calls.. I do not have an 808 area code number, mine is from the mainland, and they picked up my call in less than one ring. However, whenever my coworker called it went either straight to voicemail or kept ringing continuously. It seems as though they are screening / ignoring local 808 numbers and do not pick up unless they think you're a tourist who got their rental car towed. Also, they are cash only and will not accept any credit card payments. read more

We went to get our car and there was absolutely no initiative to get our car or start moving the two cars parked in front of it. [[HIGHLIGHT]]They were very condescending and smug.[[ENDHIGHLIGHT]] Yikes read more

They tried to tow a car that was in a marked stall. Our association will be canceling their contract on Monday. The punk would not listen. Make sure that your organization never uses their services again. The people that answered the phone were rude and nasty as well The driver was dismissive and rude. We can't say enough about how horrible this company is. read more

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Predatory towing services, was going into a store for a min and a half, only to come out to a their tow truck zipping through a parking lot to hook up my car and taking off. [[HIGHLIGHT]]Ignoring me waving them down to stop.[[ENDHIGHLIGHT]] read more

This truck tried towing my car while I was INSIDE. Even after I honked- he continuously readjusted and tried to tow me away. He finally let go after I would not stop honking. I immediately leave my car to talk to him but he fled off. I called them 3x and 3x they hung up on me. I asked his name and they said they are not allowed to give his name or the managers name. read more

VIP Towing - Towing Near Me - Honolulu, Hawaii

Towed vehicle , without being able to explain to us the reason of removal. When asked questions the clerk couldn't answer the question and will put you on hold for an insanely long period of time, mainly cause she hopes you hang up . I believe they just tow vehicles cause the have the trucks to do it read more

February 18, 2024 approximately 12:45pm Seen the driver towed my car away. HE DROPPED MY CAR! Customer service was trash. Woman over the phone was not helpful at all. On top of that, the SAME exact driver came less than 5 mins, towed another car. Less than 5 mins again, the SAME EXACT driver came and tried to tow, so I went up to him and confronted him but he ended up cussing at swearing at me saying he never dropped the car when I saw him driving off AND WE HAVE WITNESSES WHO SAW HIM. On top of that, why lie when he came back three times to the same location. Now I take accountability to parking in an area where we are not supposed to, but after we tried to be nice and talk about it, he ends up being rude so rude. Edit: You guys caused so much damage to my car. Undrivable. Police report has been filed. Thanks for making this such an inconvenience. Never doing business with a shady business like you. read more

VIP Towing - Driver license plate and happened around 12:45pm - Towing Near Me - Honolulu, Hawaii

Towed me while I was waiting for the tow truck my insurance company sent while being on my own apartment property. Literally criminals my car was there less than an hour and charged me $200 when it says $100 a day. They will lurk around areas where is hard to find parking just to take peoples cars. Money grabbing thugs. read more

It kinda hurts me to leave a bad review (especially for something as "simple" as towing my car away), but it's more about the lack of communication and responsiveness that caused my frustration and feeling of poor service. My car broke and wasn't worth fixing, so I used the Peddle website to sell/scrap my car. I accepted their offer and immediately received a text and email stating that VIP Towing would handle the arrangements, with another text from (supposedly) VIP, stating that a driver would be contacting me soon for pick up. Two days went by, and I hadn't heard anything, so I called the phone number (on a Friday) and sent an email to follow up. No one answered the phone, and the recording said I couldn't leave a message and would need to call again later. I called again twice on Saturday, and finally, a woman answered, and she said I would be scheduled for a pick up on Monday, and the driver would call me before coming. Monday came and went, with no luck, and I called four times with no answer. On Tuesday morning, it was more of the same. On Wednesday at 7:30 am, I received a call from a private number with a woman saying she was from VIP Towing and said a driver would call me at 7:00 am. tomorrow morning (Thursday) for pick up, so I thanked her and hung up. By 10:30 am. on Thursday, when no one called, I called them again, but no one answered. I called again at 11:30 am. and the woman who answered said, "The driver has been dispatched." At 7:45 pm. I finally got a call from a guy who said he was a tow driver, to say he was currently dropping off a car and could pick up my car after that, but it would be around 8:30 pm. Since it was pouring rain (and he said it was already a long day for him), I told him to schedule for Friday. Obviously, nothing happened all day Friday until 6 pm. when I received a call from a different driver who said he was 5 minutes away (good thing I hadn't gone out to eat as I had planned), and they finally showed up, and within 10 minutes, I was paid and my car was finally towed. A half star for their (lack of) customer service with one star for actually completing the job and paying me. read more

My review is for being towed from my community in Ewa. Trying to be objective. 5 stars would be the best outcome possible, and 1 star would be they messed my car up and customer service was unacceptable. My car did not appear to be damaged. They get two stars because at approximately 11am I saw them leaving with my car. I gave them about a half an hour head start and left from Ewa to get to the tow yard in Sand Island. Approximately a 30 minute drive. Add that up and thats 1 hour head start, yet when we got to the tow yard, we still had to wait till about 1 pm to get our car (it hadn't arrived yet). read more

THE WORSE TOWING COMPANY EVER!!!!! This tow company should get shut down for good. I handle their commercial account I can easily close it. Tow my blazer like that one more time watch what going happen. read more

They towed my car, damaged the back and won't take responsibility for it. The receptionist will try to avoid you at all cost. I will be reporting their business to better business bureau. If you're reading this, and you've dealt with them pretty bad, we need more people to report them to the better business bureau. read more

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I've never encountered such an appalling lack of basic human decency as I did at this sorry excuse for a business. Yes, my car was towed. I own that. But what I don't own is the vile, downright disgusting attitude I got from the miserable person behind the window. I called ahead and was told--nicely, I might add--that paying with my debit card wouldn't be a problem. But when I got there, I had the misfortune of dealing with the lady at the window who clearly gets off on treating people like trash. When I politely asked if I could pay with my card, she rolled her eyes at me like I was an idiot, spat out "sure" and then slammed the window in my face like I wasn't even worth her time. I came in with respect and kindness, which is more than she deserved. She showed me absolute zero aloha when I was nothing but respectful to her. I hope that maybe she was just having a rough night, but that isn't an excuse to treat others the way she treated me. She's what's wrong in the world today. read more

I literally was just visiting my parents for less than an hour before work and just parked in front their garage like I usually do and VIP Towing towed my car!!! Like no warning at all. At least have the decency to ring the doorbell and ask me to move! I just have no words. read more