Came in this morning for an oil change and wash. I was surprised at how quick it was, until I got back in my car and saw how dirty it still looked. This was my first time paying for an inside and out treatment where they left my mat still full of dirt, the screens dusty, and lint spread across the doors and interior. At this point, that's on me for coming back after past poor service. I won't be returning again. read more

See all

Got an oil change using the Mobile 0ne European oil (brought my own oil) for my BMW M40. The problem was after they were done, they told me they tap of the coolant and washer fluid without asking me. The M40 is a high performance car and requires a specific type of coolant made by BMW and the washer fluid I use is different. If you have a high performance car do not bring it here, they will tap of your car with asking you. read more

This is the most disrespectful people you can come across when they do something wrong to your car and don't want to take accountability . I went a week ago to do a simple oil change on my car , unfortunately when they finished , they didnt put all the screws on my skid plate under my car which caused me to be stuck on the side of the highway because as I was driving it fell off and bent under my car. When I addressed the problem to them a day I was able to go by they denied everything and said since I got another shop to fix the skid plate it wasn't there issue anymore meanwhile they was the only and last person to touch my skid plate before and after they did my oil change . my car is a brand new car and before I showed up to them I never had a skid plate problem until they forgot to put the screws back on . The manager then proceeded to say take me to court because it's not the first time he had to fight something like this . That last comment comes to show it wasn't the first time something like this happens with these type of people ! Never coming here again I went for a 150 dollar oil change and ended up paying more after for a tow truck to get me from the side of the highway and a new skid plate which minor scratches under my hood which is not cheap ! read more

They will not take garbage out of your car or throw out empty soda cans you left in the cup holder. I usually have to redo the inside of the windshield front and back because they usually leave streaks on it. Other than that I think they do a good job. Mechanics at oil change section are always nice and explain everything. My last car was a 5 speed stick shift and a lot of the car wash guys can't drive a stick which I think is odd. read more

I have been going here for years. Oil changes and car washes. The service is always great and the employees are terrific. From letting me know what my Jeep needed to it looking beautiful after the wash. I would highly recommend them! Thank you for always taking good care of my Jeep! read more

Waiting to hear back from Carlos, the district manager. I can not call him since they are unable to give me a contact number. So far I have only heard crickets, no phone ringing. My issue is I took a car in for an oil change. Next day my driveway has a VERY LARGE oil stain. Had to take the car back several times for oil to stop dripping. That is not the issue. My major issue is that they will not do anything to clean my driveway. Their claim is "We pride ourselves on happy customers" however they will not call me regarding this issue. And when I get the manager in Stratford, I am told they will not do anything. If I could rate this lower than a one star I would. I am open to hearing from you Carlos, or anyone else that will help rectify this matter. If and when I do, I am happy to amend this review. read more

VIP Wash & Lube - Auto Detailing Near Me - Stratford, Connecticut

the mechanics were VERY kind. but the women that worked the front desk next to them was EXTREMLEY rude and had 0 customer service. i was standing at the the register for a good 15/20 seconds and noticed and she did not even look my way. i was truly confused. thought she did not work there. when i said hello can i pay my oil change she rudely said i need them to come give me a paper so i know what to charge you. and i said okay, but i had a drink and snack i wanted to pay for. i was so turned off and just wanted to pay for my service and leave. she had dark hair. oh and to make matters worse she was on her phone the whole time. had her airpods in her ear. again mechanics were great. SHE WAS NOT read more

By far the WORST car wash I've ever encountered!! I paid for a super wash & they said I had to get a $45 car wash for the to clean the inside good. Pure laziness I get a $20 car wash in Norwalk and they clean better than these fools any day. Don't go here just a bunch of people that don't want to do their job wish I could take my tip back! I downloaded yelp just to leave this review they need new workers ASAP!!!!!! read more

See all

I will never go back there. The wash job went down hill and the big problem I had was with an oil change. The convenience just isn't worth it. read more

Showed me my oil level, oil change job done in 15 minutes, filled up tires and wiper fluid. Very friendly staff and professional. The best oil change experience and I had in a long time! read more

Their quality has gone downhill and the prices have gone up! They barely vacuumed the car and the wheels were not cleaned! DO NOT WASTE YOUR TIME AND MONEY! read more

Paid for a wash....didnt sweep off leather seats, Hardly vacuumed, left soda cans and things still in cup holders!!! Told me I had to throw the stuff out of the cup holders when I told the vacuum guys everything in my car can be thrown out. NEVER AGAIN! read more

I'd leave no stars for estranged reason my interior is wet my sunroof was opened while they were washing my car , spoke to them about it they said I left it open in the middle of February, good luck with that kind of business motto .....never will I or anyone I know will go there I hope the business goes to hell read more

I decided to get a car wash and I was told to go here because the prices are reasonable. I had a grease spot on the side of my car and some crackers pieces in the cup holder so I decided to get the vip for $30. What a waste!!! I got my car back and everything was polished and cleaned except the very noticeable cracker pieces and the oil stain on the side. I literally took a rag and wiped everything off myself . I won't be retuning. read more

Below average cleaning and HORRIBLE CUSTOMER SERVICE. The women at the desk don't speak, throw your receipt and cash all over the counter don't say thank you. RUDE AND GROSS. Times have changed and the people are worse than ever!!!? read more

I normally don't take it as far enough to make a bad review toward a business, but I truly Do Not Recommend this place at All. It Has Horrible Customer service and you're better off Washing/Cleaning your own car before Allowing this place to do it! It is a Very Basic car wash for such a High Price. And "Yes" I mean getting the Best Possible wash you can get is still very basic..Very unprofessional as well. Workers here do not communicate well, and some are even rude! That's unacceptable. Please Do Not waste your time here!!! read more

The employee there sped my car onto the rail with no regard. Curbed the wheel and now they're saying they aren't responsible when I clearly saw it happen. DO NOT GO HERE. read more

VIP Wash & Lube - What I left this car wash with. No one cared. - Auto Detailing Near Me - Stratford, Connecticut

They left TAPE on my new car. I complained to their email address, but no response. I have never publicly complained about a business before, but this place is extremely careless and unprofessional. read more

VIP Wash & Lube - Tape residue they never removed after taping down rear wiper. Pretty obvious! - Auto Detailing Near Me - Stratford, Connecticut

The smell of testosterone in this place! Majority employees have a very dismissive attitude. One employee tells you one thing the other tells you something else and make you feel like you were the one who made the mistake. Never again! read more

If there was a 0 star rating I would have given a 0. I've been going to VIP since it opened and this place has hit the skids. The girl behind the counter was the worst I've ever encountered. Rude and unprofessional with a terrible attitude. She should not be working and if I were her boss she wouldn't be! The workers were not any better. Debris all over the place and I heard a pop sound from my tires when my vehicle entered the wash. No manager to be found and if they had their own website I would complain there. Hey manager (wherever you are), hire some senior citizens with a work ethic!!! read more

I have been coming here since they opened I have 10 vans in my fleet as well as 4 personal vehicles all getting detailed washed and oil changes lately absolutely horrendous customer service terrible management and even worse employees.... took my Nissan Titan in for detailing was told 3 hours ... came back in 3.5 and wasn't done waited another 1.5 !!! Today dropped my charger off for detaiLing same story got here at 9 was promised noon called to check at 1230 was told another hour it is no o230 and it's still not done ... manager is a wise ass clearly doesn't care zero respect for customers time ... my account is worth well over 10k every year and this is how I'm treated ???? My vehicles will never be back here until a change in management occurs read more

I usually come here because they vacuum your car out for you. It's convenient when I don't feel like it. But I'm probably better off doing it myself. They have done a horrible job the last three times. I'm basically paying for a service I'm not getting. I'll think twice before coming here again. Check out the pics. read more

See all

I've been going here for years but recently had a bad experience that was the last straw. Before I get into that, I want to mention that the car wash is mediocre. The windows and dashboard are always still dusty. 3 months ago I got an oil change at the one in Bridgeport and the guy didn't put air in my tires. I drove it back and mentioned it to him and he tried to say maybe there was something wrong with my tire sensor but I had him do it and there was nothing wrong with it. Two weeks ago, I get an oil change from the one in Stratford and I was told that there's a hole in my oil pan. I know that this was caused by the one in Bridgeport because had there been a leak, they would have told me 3 months ago. It's suspicious that out of nowhere there's a leak in the oil pan of a car that's only a few years old. They have lost me as a customer. read more

The car wash sucks. No manager on duty to talk to when they tried to push my car though with the parking brake on several times. They dont know what they are doing. I even doubt if the workers have a driver's license! No one is responsible there at the car wash during the operation. That's what they told me. I will never go back and I recommend you don't go there either. Poorly run business! read more

brought my car fir Super Wash $22.99, what a mistake. I've had not the greatest ex before but never this horrific. Chocolate milk had splashed on the passenger window with some on passenger windshield. when they were done I still had the residue on passé window and front window. floor was not vacuumed. driver side by pedals still dirty. I pointed it out was told go around to where I pull in to purchase which I did, the mgr came said chocolate splash would not come off and floor I could tell them about where they dry cars, wRoth less. I was so pissed by then that I left was going to go around again while they placed blame. now I'm home, just let you know I'm 79 years old I don't need to be cleaning my car,2017 Suburu Forester, I git my winder went out and dud my windows. Guess what they are now spotless. so much for the jackass manager?? fir you. I usually come twice a month in winter for this wash. I will not be back read more

The worst car wash around very expensive and after they washed the car I complained because they left huge areas not dried the manager Walter said that he would have to charge me again to rewash and when I explained that it was not gonna happen became incredibly rude and said not to come back that they don't need my business . They also use dirty towels and many people I have spoke to said the old brushes scratched their cars place is terrible read more

Came into get car way employees were very professional and very helpful too get my car done Walter went above and beyond too take care of my car and also sonny was very as knowledgeable I will be back and recommend this car Wash also I see a lot of employees dedicated too every customer that walks in thanks again read more

DO NOT COME HERE. They are THIEVES. They have a sign that says they aren't responsible for what's "left out" so I put everything away in my trunk and my middle console INSIDE my car. When I got my car back I was in a rush since it took 30 minutes, and didn't notice they went inside my middle console and stole my charger and my Powerbeats wireless headphones AND over the ear BEATS Mixrs. This is ridiculous, and such a joke. Never again will I come here, paid $45 and tipped the guy $5 when they stole over $300 worth of stuff from my car. THANX VIP read more

I have got my car to get washed at vip Stradford come out the wash missing my front plate Number and scratch in the bag bummer never mind how the not do the cleaning job inside the car this not the 1st Time this happened in 2017 they have a broken part inside the machine they scratch my Mercedes the entire car front to back with other 16 car that day and we called the police that day and they tried to say that all this car was scratch some place else thank good we all know stay that day with our receipt to see a car before and after and guess what the car, I want to watch scratch also and in dub they have to p ay for repair for all the 17 car and totaled his day now I have to call the cop to make another report about them again it's my mistake to go this place again they have a person they called him a manager I swear to god I need to know how he gets his job read more

See all

I USED to Love this car wash! Service here USED to be stellar! This Place SUCKS Now! The car wash attendants attitudes are RUDE, PISS POOR, None of them speak english, or so they say and the quality of the car wash has declined DRASTICALLY! I will NEVER return here again and it would be wise of ANYONE ELSE to NOT PATRONIZE this place! The time before visiting today, I had to double back and have them re-vacuum my car, had to do the same today! Once the car goes through the tunnel the guys outside rush through finishing off the car, leaving streaks on windows and wet spots! For $28+ NO THANK YOU! NEVER AGAIN! read more

This is the best car wash around I live 2 towns away and will drive the extra distance to have my car washed at VIP Less expensive than Splash and the car comes out great read more

By far the best carwash around. They do everything. There mini detail.......You would think it was a full detail. You wont be disappointed!! read more

VIP Wash & Lube - Auto Detailing Near Me - Stratford, Connecticut

See all

Great car wash. They buffed out the scratches on my car and spent extra time vacuuming. Overall great service for $20! Friendly employees. Definitely would bring my cars here again. Very happy that my car is squeaky clean. read more

I came in today for oil change as usual when needed at this place. The manager went above and beyond explaining me about the chances to make my Air Conditioner work. He took care of my oil change and changed the antifreeze fluids in the ac system. It started working again! He is a very great guy who delivers good customer service and uses his own life experience as samples. Great place managed by great leaders. read more

Terrible experience. After a poor job I asked them to re-wash my car. After a lot of unfriendly conversations it was re-done. No apology for the poor initial job and complete lack of customer satisfaction. Terrible experience. There are too many car wash places - do yourself a favor and go somewhere else. You don't need the grief. read more

Terrible practice to allow someone to go thru wash and then acknowledge credit card machine is down. Happened to several people and wasn't changed, rather they proceeded to ask for credit card info, which is assenine. I've been going here for years but today was the last straw. They would not allow my husband to leave until someone came to bring cash. Plenty of other great places to bring business! read more

I will never come here again. Total rip off here. Stopped by the other day to get a simple car wash. Drive up and tell the guy who barely speaks English that I want just a wash and nothing more. Some how they charge me $28 dollars for that and nothing more! Never again. I will go up the street for my 9.00 wash that's way better. read more

Worst car wash ever! I understand if they don't want to wipe the inside of the car because of covid but I literally just went my car is filthy looks like it hasn't been touched ill try a new car wash tomorrow lost my business!! read more

I can't talk about their service, but I can talk about their kindness. I blew a tire on the highway, and managed to get the car off of the highway and in front of VIP. I pulled out my spare and the jack. I started raising the jack... And its rusted solid. So I walked over, and asked if they had a jack I could borrow for a few minutes. They guys not only brought a jack over, they changed the tire for me. And it was a pain in the neck. One of the caps over the lug nuts was stripped, so they cut it off, and finished changing the tire. They didn't have to do any of this for me. And in the 90 degree heat. I tried to give them some money, but they wouldn't hear of it. I'll always bring my car here from now on, no matter what. read more

The car wash just got worse. This was my go to place but it just got worse and worse very sub par cleaning. The vacuuming is horrible. PAying extra for Matt cleaning still comes out dirty. Why pay extra for a tire shine when the rims are left dirty. I will never take my car here again. read more