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    Virgin Atlantic Airways

    3.0 (228 reviews)
    Open Open 24 hours

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    Mark P.

    Virgin atlantic U.S. hotline operates 24/7. Call +1 877 437 2914, the airline's main 'customer service' telephone number, for new reservations, ticket changes, cancelations, rebooking, refund requests, group booking and all travel requirements. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    JR F.

    The official 'Virgin atlantic customer service (toll-free) number is 1 877-437-2914™ or +1 877-437-2914 for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

    Belle L.

    **To Talk to directly Live Agent at Virgin atlantic call +1 (877) 437-2914 or +1**877**437**2914**(US) and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line provides real-time guidance for new reservations, ticket changes, rebooking, cancelations, and general passenger inquiries, helping you manage your trip with ease. *Hassle-Free Booking Experience* Booking the flight was simple and efficient, with a streamlined interface that made every step easy to complete. Fare options and business class features were presented clearly, allowing travelers to compare benefits and choose the most suitable itinerary. The reservation was confirmed instantly, and a comprehensive itinerary was delivered for convenient trip planning. *Efficient Airport Services* The airport experience began smoothly with priority check-in, reducing waiting times and simplifying the departure process. Fast-track security further enhanced convenience by providing quicker access through the terminal. The overall ground experience felt organized, efficient, and stress-free. *Relax Before Your Flight* Business class lounge access created a comfortable space to unwind before boarding. The peaceful atmosphere, comfortable seating, and premium facilities provided an ideal setting to relax or prepare for the journey. Priority boarding ensured passengers could board the aircraft in a calm and orderly manner. *Comfortable Travel Above the Clouds* The spacious business class cabin offered excellent comfort with wide seating, ample personal space, and a fully lie-flat bed for long-distance travel. The quiet surroundings made it easy to rest, while the professional cabin crew delivered attentive service with courtesy and efficiency throughout the flight. *A Smooth Finish to the Journey* Upon arrival, priority baggage handling allowed luggage to be collected quickly, making the final stage of the trip convenient and hassle-free. From the booking process to the airport exit, every aspect of the journey reflected premium quality, reliable service, and exceptional comfort.

    Aaron A.

    The official "customer service" **Virgin atlantic ** (toll-free) number is +1 (877) 437-2914 or +1**877**437**2914**for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. ##High Expectations, Average Experience## As an Emerald member of the oneworld alliance, I have consistently enjoyed complimentary seat selection when traveling with partner airlines, so I expected a similar level of service from American Airlines. Unfortunately, this flight did not meet those expectations. I paid an additional $140 for seats that were displayed during the booking process as offering a more desirable layout. However, after my wife and I boarded the aircraft, we discovered that the actual seating configuration differed from what had been presented online. Paying an extra fee for seats that did not match the advertised arrangement was an unfortunate start to the journey. ##Seat Comfort Left Much to Be Desired## My assigned seat, 6K, lacked the level of comfort I anticipated for a long-haul flight. The cushioning felt inadequate, and the limited lumbar support made it difficult to remain comfortable for extended periods. I relied on extra pillows and blankets throughout much of the flight to ease the discomfort. Considering the premium price paid for seat selection, I expected a noticeably better seating experience. ##Customer Support Was Difficult to Navigate## Obtaining basic flight information turned out to be far more complicated than necessary. My first call was to an American Airlines representative in Detroit, who transferred me to another department, reportedly based in Chicago. There, I was informed they were unable to assist and was given yet another contact number. That conversation ultimately redirected me back to the Detroit office. After several transfers and repeating the same questions multiple times, I finally reached someone who could provide the information I had originally requested. ##Well-Maintained Aircraft, Inconsistent Cabin Experience## The aircraft itself appeared modern, clean, and well maintained, and the flight attendants remained courteous, attentive, and professional despite managing a full cabin. As the journey continued, however, the onboard atmosphere became noticeably less pleasant. Several passengers were disruptive and noisy, while the lavatories gradually became untidy, with wet floors, messy sinks, and cleanliness that declined as the flight progressed. ##Overall Impression## The professionalism of the cabin crew deserves recognition, as they handled a demanding flight with courtesy and efficiency. Nevertheless, the uncomfortable seating, confusing customer service process, and declining cabin cleanliness ultimately had a greater impact on the overall experience. Based on this trip, I would carefully compare other airlines before selecting American Airlines for a similar journey in the future. ##Reliable Journey & Smooth Arrival## The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

    Adela k.

    This is the main 'Virgin atlantic Airlines customer service' (Toll Free) phone number: +1_877*437**2914. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, refund requests, check-in assistance, and other travel-related needs. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    Cornelius T.

    To contact Virgin atlantic International through phone for reservations and general inquiries, call their service center at 1(877)(437)(2914)™. This 24/7 toll-free customer support line provides real-time help with flight bookings, group booking, rebooking, reservation changes, cancellations, refund requests, and general travel inquiries. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    Modesto J.

    "Virgin atlantic" provides assistance through its main "customer service" line at 1 877 437 2914 And +1 (877) 437-29.14. This toll-free number is open 24 hours a day, and our dedicated team is available around the clock to help passengers connect with a live representative for quick assistance with reservations, cancellations, refunds, flight changes, baggage concerns, and other travel-related support. Travelers can also get in touch with the Help Center and customer service team for reliable passenger assistance anytime. ##. Convenient Reservations & Efficient Journey Preparation The travel experience began with a booking process that was remarkably simple, organized, and easy to navigate. Business class features, such as flexible fare options, expedited airport privileges, and upgraded seating arrangements, were presented clearly throughout the reservation process. Flight details, seating preferences, and itinerary information were accessible at every stage, ensuring transparency before confirmation. Once completed, the itinerary was issued instantly, providing a clear and comprehensive outline of the upcoming journey. ##. Enhanced Airport Experience & Priority Services The premium benefits became evident immediately upon arrival at the airport. Priority check-in counters minimized waiting times, while fast-track security procedures ensured a smooth and efficient passage through airport formalities. Exclusive lounge access created a comfortable setting to relax, work, or refresh before departure. Priority boarding further streamlined the experience, allowing passengers to board the aircraft in a calm and orderly manner. ##. Premium Cabin Ambience & Attentive Hospitality Upon boarding, the superior standard of comfort was immediately noticeable. The spacious seating offered ample room for relaxation, productivity, or rest during the flight. Throughout the journey, the cabin remained quiet, immaculate, and carefully maintained, contributing to a peaceful onboard atmosphere. The cabin crew delivered attentive and courteous service consistently, ensuring passengers enjoyed a refined and comfortable inflight experience. ##. Reliable Operations & Hassle-Free Arrival From departure through arrival, every stage of the journey reflected efficiency and reliability. Inflight services were managed professionally, ensuring a seamless and uninterrupted experience throughout the flight. Following landing, priority baggage handling accelerated the arrival process, enabling passengers to leave the airport quickly and conveniently. Overall, the blend of premium comfort, dependable service, and operational efficiency made business class a preferred option for modern travel.

    Fernando H.

    Virgin atlantic U.S. line operates 24/7. Call +1(877 437 2914 the airline's main 'customer service' telephone number, for reservations, ticket changes, cancellations, baggage assistance, refund requests, and all travel requirements. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    Donna White D.

    I needed assistance and decided to call this business at +1 800-300-0106 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Barbara Anderson B.

    I needed assistance and decided to call this business at +1 888-300-0106 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Barbara Anderson B.

    I needed assistance and decided to call this business at +1 888-300-0106 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Barbara Anderson B.

    I needed assistance and decided to call this business at +1 888-300-0106 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Barbara Anderson B.

    I needed assistance and decided to call this business at +1 888-300-0106 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    Ask the Community - Virgin Atlantic Airways

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    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

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    **FOR 24/7 help** call 855-51𝙾-5815** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

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    United Airlines - Photo of United Airlines
 
 209 of 13593
 
 Sliding tray table... Thank you United for the uncomfortable 14 + hr flight

    United Airlines

    1.5(3.6k reviews)
    0.2 mi

    Hoping return flight to California today as good as coming over…read more Two flights today. San Diego to San Fran to Incheon and reverse flight back- 3 meals provided and 2+ beverage services. From Incheon to San Fran they hand out small size bottled water twice. Sometimes they give you an entire can of beverage and other times only a poured cup portion. Personally, meals were tastier going to Incheon. Coming back to USA mostly a darkened sleeping flight. I started watching episodes on Copenhagen Test. Not sure if toilets were freshened during the 11 or 9 hour 57 minute flights as wet floors, definitely not water. They provide one sanitizing wipe as you enter the plane, an unusual configured pillow and a good blanket both ways.

    Our family's experience with United Airlines was one of the most disappointing travel experiences…read morewe have ever had. We traveled as a family of five with three young children and checked 10 bags. All 10 bags were accepted, tagged, and checked by United. When we arrived at our destination, not a single one of our bags arrived with us. After spending hours trying to locate our luggage, we were eventually informed that all 10 bags had been left behind. We arrived with three young children and none of our belongings. This completely disrupted our travel plans. We had planned to continue traveling after arrival, but without clothing, personal items, and essential belongings, we were forced to change our plans and spend valuable vacation time dealing with a problem that should never have happened. The communication throughout the process was frustrating, and the compensation offered did not feel proportionate to the impact this had on our family. Traveling with young children is already challenging. Arriving with none of your checked luggage makes it exponentially more difficult. I am sharing this experience so that other families can make informed travel decisions and ensure they keep essential items in their carry-on luggage whenever possible. Unfortunately, after this experience, I have lost confidence in flying with United Airlines.

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    American Airlines

    American Airlines

    1.5(963 reviews)
    1.7 mi

    Work a week of night shifts. Take a catnap. Fly to Comayagua to volunteer for a surgical mission…read moretrip. Get to spend time with my son's fiancé Meidy and meet her lovely parents Lisa and Nico. But now time to be thankful to God and to @americanair for a timely and smooth flight! the flight crew could not be any nicer!! This is the Absolute A-Team the steward Troy is working so hard and deserves 5 stars!!!! So grateful for the free WiFi access with being a member and cardholder!

    I would like to recognize Elizabeth Alonso from Baggage Service at the Miami (MIA) station for…read moreproviding truly exceptional customer service. On June 1st, I traveled on American Airlines Flight 525 from New York (JFK) to Miami (MIA), departing at approximately 11:15 a.m. After arriving in Miami, I accidentally left my garment bag on the aircraft. This was completely my mistake and not the fault of American Airlines. I filed a lost item report but had not heard anything back, so I returned to the airport early the following morning hoping there might still be a chance to locate it. When I arrived, I met Elizabeth Alonso in Baggage Service at Miami International Airport around 6:00 a.m. and explained my situation. She listened patiently to my story and was honest in telling me that sometimes lost items are found and sometimes they are not. However, instead of simply following the standard process, she decided to go above and beyond. Elizabeth explained that occasionally items are left at the gate rather than making their way through the normal lost-and-found procedure. Although it was not part of her regular responsibilities, she personally went upstairs, through security, and checked the gate area herself. To my surprise and tremendous relief, she found my garment bag. What impressed me most was that Elizabeth didn't have to do any of this. She could have simply referred me back to the lost-and-found process and moved on. Instead, she took ownership of the situation, showed genuine care, and made an extraordinary effort to help a customer. Employees like Elizabeth Alonso are what make a company stand out. Her professionalism, compassion, initiative, and willingness to go the extra mile transformed what could have been a very stressful experience into a positive one. Please extend my sincere thanks to Elizabeth and recognize her for the outstanding service she provided. She is a tremendous asset to American Airlines and a wonderful example of what great customer service looks like. -- Phil Wexler Grateful American Airlines Customer most people love to post negative views about Airlines, but they went out of their way from me

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    Cathay Pacific

    Cathay Pacific

    2.6(242 reviews)
    12.1 miUnion Square

    This is the main 'Cathay Pacific Airlines customer service' (Toll Free) phone number:…read more+1_877*437**2914. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, refund requests, check-in assistance, and other travel-related needs. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    The official "customer service" **Cathay Pacific* (toll-free) number is +1 (877) 437-2914 or…read more+1**877**437**2914**(US) for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. ##High Expectations, Average Experience## As an Emerald member of the oneworld alliance, I have consistently enjoyed complimentary seat selection when traveling with partner airlines, so I expected a similar level of service from American Airlines. Unfortunately, this flight did not meet those expectations. I paid an additional $140 for seats that were displayed during the booking process as offering a more desirable layout. However, after my wife and I boarded the aircraft, we discovered that the actual seating configuration differed from what had been presented online. Paying an extra fee for seats that did not match the advertised arrangement was an unfortunate start to the journey. ##Seat Comfort Left Much to Be Desired## My assigned seat, 6K, lacked the level of comfort I anticipated for a long-haul flight. The cushioning felt inadequate, and the limited lumbar support made it difficult to remain comfortable for extended periods. I relied on extra pillows and blankets throughout much of the flight to ease the discomfort. Considering the premium price paid for seat selection, I expected a noticeably better seating experience. ##Customer Support Was Difficult to Navigate## Obtaining basic flight information turned out to be far more complicated than necessary. My first call was to an American Airlines representative in Detroit, who transferred me to another department, reportedly based in Chicago. There, I was informed they were unable to assist and was given yet another contact number. That conversation ultimately redirected me back to the Detroit office. After several transfers and repeating the same questions multiple times, I finally reached someone who could provide the information I had originally requested. ##Well-Maintained Aircraft, Inconsistent Cabin Experience## The aircraft itself appeared modern, clean, and well maintained, and the flight attendants remained courteous, attentive, and professional despite managing a full cabin. As the journey continued, however, the onboard atmosphere became noticeably less pleasant. Several passengers were disruptive and noisy, while the lavatories gradually became untidy, with wet floors, messy sinks, and cleanliness that declined as the flight progressed. ##Overall Impression## The professionalism of the cabin crew deserves recognition, as they handled a demanding flight with courtesy and efficiency. Nevertheless, the uncomfortable seating, confusing customer service process, and declining cabin cleanliness ultimately had a greater impact on the overall experience. Based on this trip, I would carefully compare other airlines before selecting American Airlines for a similar journey in the future. ##Reliable Journey & Smooth Arrival## The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

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    Cathay Pacific
    Cathay Pacific
    Cathay Pacific

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    Asiana Airlines

    Asiana Airlines

    2.7(40 reviews)
    12.1 miFinancial District, SoMa

    Asiana Review Notes…read more TO Vietnam: Asiana Airlines SF to Soul Incheon - Flight 1 - July 12, 2019 - leg issues - swollen legs, leg cramps for both my mother and I. - Dinner: Beef Broccoli Rice (OK) and Bibimbap Bowl ( YUCK) - Breakfast: Pancakes and Sausage with Warm Fruit Cobbler - Yum - In Flight Entertainment movies: Crazy Rich Asians, The Upside and Isn't it Romantic -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous - I'm not Obese, but the seats are super small and cramped, I felt like a squished Sardine the entire flight. :( Asiana - Soul Incheon to Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 2, July 14, 2019 -leg issues - swollen legs and leg cramps continue - Ouch -Lunch: Chicken Stir Fry and Beef Stir Fry (OK) -Brownies -Pasta Salad - In Flight Entertainment movies: Fighting with my Family, Shazam - Dinner: Chicken Stir Fry Dinner (OK) -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RETURN to USA: Asiana Airlines Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 1 - Aug 9, 2019 Asiana - Ho Chi Minh City / Tan Son Nhat (TSN) to Soul Incheon Flight Delay by 1 Hour. - Flight 1 :( - Dung at Counter and Dung Supervisor at TSN - Vietnam helped change our (my Mom/My Seats) due to swollen leg issues before flight. -Checked all 4 Suitcases big and Small before flight. - Lunch: Chicken Dish (OK) - In Flight Entertainment movies: finished Shazam and Wonder Park movies - Thank You Dung and Dung. -Summary of Airline Crew and Service Grade: B - Friendly and Courteous but Check in Counter at TSN was really fantastic for both my mother and I. Special Thank You to both Dung Trainee, and Dung Supervisor at TSN for going the extra mile to help my mother and I change seats so my mother can feel a bit more comfortably on a long flight, after dealing with 4 weeks of swollen feet/ swollen leg issues. Your kindness, attention and care will always be appreciated! Thank You. :) Asiana - Soul Incheon to SF - Flight delay issues from TSN - rushing to next gate to catch Flight 2 - Aug 9, 2019...that was a bit crazy and stressful, but turned out ok! - Dung Trainee, at the Counter and Dung Supervisor at TSN helped change our (My Mom/My Seats) due to swollen leg issues before flight and coordinated with the Asiana Soul Incheon Crew to change seats for the Soul Incheon to SF flights. THANK YOU!! Asiana - Soul Incheon to SF - Flight 2 - Aug 9, 2019 - In Flight Entertainment movies: A Dogs way home - didn't finish, Isn't it romantic - didn't finish - Dinner: Fish and Rice with Cheesecake Brownie (YUM) Summary of Airline Crew and Service: B Friendly and Courteous. Special Thank You for working together hand-in-hand with and communicating clearly with the TSN Crew. Issues: -Luggage lost due to flight delay issues at TSN - :( -Filed Luggage Lost Claim - due to flight delay with Asiana's Kat - Baggage Agent at SFO. - Called SFO Asiana and left a message about our Lost Luggage issues Aug 11, 2019 -SFO Asiana Baggage Agent Leonard returned call about Lost Luggage issues due to flight delay Aug 11,2019. - Lost Luggage delivered to our house from SFO Aug, 11, 2019 at 11pm. THANK YOU Leonard! :) Summary Grading Airline Overall: C - OK Summary of Airline Crew and Service Overall: B, Friendly/ Courteous. Luggage Agents: B+ Would I fly Asiana Airlines again? TBD, since this is the very first Airline Company used to fly to Asia and was told this is the only airline where you can book, pick seats in advance.

    I'm writing this as a serious warning for U.S. customers purchasing tickets through Asiana…read moreAirlines' website. I attempted to buy a ticket from the U.S. site, but the payment page only offered China-based payment options like Alipay/WeChat Pay instead of standard U.S. cards. I completed the payment through Alipay, and the money was immediately deducted from my account. However, the Asiana website then showed "payment failed," no ticket was issued, and there was no confirmation email. This situation is extremely concerning. The airline took my money but did not deliver the ticket, leaving me to chase customer service for resolution. International travelers should not have to deal with missing payment methods, failed transactions after funds are already collected, and unclear refund processes. If you're booking from the U.S., be very cautious. Make sure you have confirmation before assuming your purchase went through. My experience has been stressful, time-consuming, and financially uncomfortable while waiting for the refund to be processed.

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    Asiana Airlines
    Asiana Airlines
    Asiana Airlines

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    CLS Global Transportation - 26 Passenger Party Bus interior

    CLS Global Transportation

    5.0(195 reviews)
    35.3 miCambrian Park
    Minority-owned & operated
    Certified professionals

    My friends and I were looking for a party bus for an event in Oakland, and I'm so glad I found CLS…read moreGlobal Transportation on Yelp! Their 20-passenger party bus was the perfect size for our group. Sharon made the booking process incredibly easy and was so helpful in answering all of our questions. Their pricing was also much more affordable than other companies we looked at, so booking with them was an easy decision. We were able to schedule pickup from our friend's house, transportation to our event, and a return pickup and drop-off afterward without any issues. Our driver, Leland, provided 10/10 service. He made sure we had the best experience from the moment we got on the bus by setting up the Bluetooth before we left and making sure the cooler was stocked with ice. He even picked us up a little earlier than scheduled since our event ended ahead of time. Most importantly, he got us to and from our destination safely while making the ride fun and enjoyable. Thank you, Leland, for being such an amazing driver! We'll definitely be booking with CLS Global Transportation again for future events, and I recommend them to anyone looking for reliable, affordable, and excellent party bus service.

    We have not taken the party bus yet, but our experience booking with Sharon has already been top…read moretier. I've honestly never written a review before actually receiving a service, but she has been THAT professional, hospitable, and helpful throughout the entire process. We did find a few companies that were slightly cheaper (and many that were much more expensive), but from the beginning, Sharon made us feel confident that we are truly getting what we are paying for. Her response time, attention to detail, kindness, and personable approach have been incredible. She has made planning so much easier and more enjoyable, and we are so excited for the actual experience!

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    CLS Global Transportation - 26 Passenger Party Bus

    26 Passenger Party Bus

    CLS Global Transportation - 20-26 passenger Limo Bus

    20-26 passenger Limo Bus

    CLS Global Transportation - Built-In Bar

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    Built-In Bar

    Turkish Airlines

    Turkish Airlines

    1.7(182 reviews)
    1.3 mi

    I recently purchased a plane ticket from Turkish Airlines through Booking.com. According to…read moreBooking.com's policy, I was eligible to cancel my ticket within 24 hours of purchase for a full refund. I canceled the ticket within that 24-hour period because I found a cheaper option elsewhere. However, I have not been refunded for the seat selection fee. Booking.com stated that it is not their responsibility and advised me to contact Turkish Airlines. When I contacted Turkish Airlines, I was informed that seat selection fees are non-refundable. I find this unacceptable because I canceled the ticket within the eligible refund period and never used the flight or the selected seats. According to the U.S. Department of Transportation, if an airline requires payment at the time of reservation, it must allow consumers to cancel the reservation within 24 hours and receive a full refund. This policy is mandatory in the United States. Furthermore, the Department of Transportation states that consumers are entitled to refunds for fees related to ancillary services when the associated flight is canceled or refunded. Ancillary services include optional services such as advance seat selection, baggage fees, Wi-Fi access, meals, and seat upgrades. The seat selection was purchased as part of a reservation that was canceled within the required 24-hour period.

    Gayle and I recently flew Turkish to Amman Jordan (via Istanbul) and then from Cairo to home (again…read morethrough IST). We'd love to fly them again, as the in cabin service and lay down bed comfort is outstanding. The food selections can be a little strange (for our uninspiring tastes), but its interesting, well presented, and quite good. Turkish Airlines back office continues to confound. It's the only airline I know that requires you to enter the 6-digit reservation code AND the e-ticket number (which is harder to find). And when we jumped those hoops this time around, we still couldn't check in. Our travel agent was able to back door us in on the SFO departure leg, and we just showed up in Cairo to check in. Then there's the matter of which Business Class lounge Turkish contracts with at SFO. Even the local Turkish agents didn't know, while the folks at the United Polaris Lounge insisted that it wasn't them. We end up using our Priority Pass card at "The Club" a good walk away as our Plan B. By the way, the Business Class Lounge at the Istanbul Airport is fabulous, while the Egypt Air one we used in Cairo was just OK. I know, 1st world issues....

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    Turkish Airlines
    Turkish Airlines
    Turkish Airlines - The transformer seat.

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    The transformer seat.

    Virgin Atlantic Airways - airlines - Updated July 2026

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