The old building is neat but the lobby is dingy and dark. The rooms were updated but the refrigerator and various other parts (mirrors, remote, toilet seat ) had smudgy prints. The train is unavoidable but rather annoying. The rooftop bar was over crowded, not good service and dirty feeling. Even the a couple of the folks working the front desk had dirty shirts on and even though friendly the appearance and ambiance is not what you expect from a hotel with this price point. read more

REALLY enjoyed and loved our stay at Virgin Hotel Chicago! Highly recommended. It's a beautiful building!! Upon entry, you see a gorgeous staircase. to the left is the main lobby desk. We were greeted by a couple super-friendly guys who got us checked in! They talked us into upgrading our room (we're such suckers!!), but i'm glad we did. We stayed in 2308, and i was super-stoked to get to our room and see we had our very own guard dog, LOL. In addition a Doorbell! These are just some of the cute little things that make this place fun and warm your heart. Once inside, i was really in love with the styling of the room in general. Love the way the bedroom and bathroom/dressing area are two totally different rooms (can even be closed off by a sliding door). The water closet has it's own room, and the shower is in it's own little section, so ultimately if someone wants to shower or use the toilet it doesn't prevent anyone else from getting dressed and using the counter/mirror, etc.. there's even a cute little sitting area for putting on makeup, but unfortunately that area is too dark to actually use for that purpose. To me, beds are a SUPER important part of a hotel review as I live in chronic pain (lower back). The mattresses were great! Super supportive! They feel soft when you just sit on them, but when you actually lay down they're terrific. The pillows arent the best, but they're still better than most hotels out there. I was very comfortable. I was obsessed with the cute little fridge. The television was a smart tv and you could control things from the tv (like the room temperature) and in theory you could stream things from your devices to the tv, but we couldn't get it to work (i suspect the wifi wasn't fast enough?). Wish the tv was a little bigger. Honestly, there were so many cute little perks in this place, it's like they've thought of SO many things that most hotels don't. - the shower has a rainfall head from ceiling as well as a hand-held wand - the makeup vanity section - the little closets have a special rolling drawer for your shoes and such - other cute little drawers for your stuff - the vanity lights in dressing area come on on their own when they detect movement - their bath products smell delightful - several plug outlets by the bed The only big complaint my Mom had staying there was the obnoxious coffee pot which is like a manual pot. I know it was a cute thing, but the execution of it just isn't the best. One other thing was a couple of the outlets in the room didnt seem to work right. Upon checkout we let the front-desk know if the issues so they can try to resolve. We talked with Brian who was also the same guy to check us in, and he's got a GREAT personality for Customer Service. Very sweet and friendly guy! We ended up going upstairs (2nd floor) for lunch on our way out, so please check out the review for "Commons Club". My parting gift to you, PRO TIP: I was able to find parking (for like 35 hours) a block away for $42 instead of what the hotel charges. Use SpotHero!! If it saves you $40 it's definitely worth that one block walk! read more

Virgin is very nice and modern. Staff was friendly. I did not need motion sensor closet lights that cannot be turned off though, as a light sleeper. I also requested a room facing away from the train and got one that was facing it. It is difficult to block out the sound. There are other hotels that I prefer to this one. read more

How to get here: State/lake Street stop on CTA green or pink line; discounted parking through Spot Hero if more than 2 people What to check out: rooftop bar on the 26th floor - gorgeous view of Downtown Chicago, butterfly bar table (see pictures) and chic people. Check Event bright for any party/event in the hotel. I went to a black & white themed party with awesome music and crowd. read more

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The virgin rooftop bar is beyond anything a polite review can describe. Trashy horrible, overpriced, horrible cocktails, more security than any respectable establishment or experience should warrant and..... they have the gall to charge you $30 to even be up there. You are better off flushing those $30 down a crapper and will have a more satisfying experience. No amout of money will EVER entice me to set foot in that refuce receptacle again. read more

Really enjoyed our stay at Virgin Hotels Chicago! The staff was very friendly and helpful. They gave great restaurant recommendations too. The location was so good! Right next to the river, and a few blocks away from Millennium Park. It was also conveniently close to the red and blue lines, so it was easy to access from the airport. At first we found the room a bit weird because of the bathroom situation, where everything was separate (toilet, bathroom and sink were in diff rooms). We found that useful in the end because my partner could go into a room while I'm in another. The room was very spacious and clean, and the staff did a great job in cleaning everyday. read more

Stayed several nights and it was very loud with train noise on the track below. Train ran every 5 minutes. Felt like you are standing right on the platform. Would not stay again because of this. There was a Sunday morning employee protest with drumming before 8am. Room service did not answer probably because of the protest. No coffee maker in the room but you can buy coffee in the lobby. The euro design room was not my thing but the bed was comfortable. Good Loop location for walking to restaurants, the art institute and millennium park, but staying river north/magnificent mile instead would be nicer. Great nighttime city view from the rooftop bar but it's kind of gross. Our shoes stuck to the floor and it smelled like a frat house. read more

Super short stay but this hotel is so nice. I followed the directions coming from O'Hare and found the hotel within a short walk. Very easy to get to from the Clark/State street blue line stop. Super convenient location to all the "hot spots" downtown. Hotel staff was amazing. Everyone acknowledged you, talked to you, asked how you were, gave information etc. Room was so cute! Spacious with nice little details like a makeup vanity, bench in the shower, room divider door, reading nook on bed, mini fridge and snacks, do not disturb button on door, thermostat that can be controlled by the tv etc. Check out was at noon but we asked to extend a little bit and it was no problem at all. My friend even had her luggage held post check out so she could enjoy downtown a little more and come back for her stuff later. I'll be coming back in May to check out the tipsy tea party and rooftop bar. read more

It seems like everyone on staff here is incredibly helpful and friendly. The valet did a really great job having our car ready when we needed it. Rooms are well designed and we had a great view. The location is amazing, so close to millennium park and Michigan Ave. read more

This is one of the worst hotels in Chicago. The rooms were not clean and when I walked into my room housekeeping appeared to be going through my things. They had the dirt laundry bin inside the room most likely so that they could steal things. The person didn't bother to clean my room. I reported it to the front desk and they offered to move me to a room where the train was so loud that I couldn't sleep. They knew that the room was loud but they set out earplugs instead of investing in sound proofing. I moved back into my old room and the following day several items were missing. The front desk didn't care and offered me a free breakfast that was already included with my room. They said that they would investigate but they never did. read more

You MUST stay here. Hands-down best hotel experience I've ever had! Our adventure started with my husband and me being very grumpy after stupidly choosing to book a red-eye flight from LA to Chicago. We arrived at the hotel at 6:45 am, and our check-in wasn't until way later in the afternoon. We were greeted by our cheerful concierge (Katoria), and I don't think I've ever met a person so friendly that early in the morning. We were hoping to maybe drop off our bags and rally on zero sleep to see the city that day, which Virgin said they would accommodate us. We were also praying for a miracle that our hotel room would be available way before our check-in time for a much-needed nap. Normally hotels would give you a hard time, or even charge you for an extra night for checking in that early. But our wonderful concierge said, with no other questions asked, your room is ready, you can check in early, no problem! We were so grateful for Virgin accommodating us. We got a solid two hour nap in and were ready to explore the city! The location of this hotel could not be better. Right in the middle of everything, a rock's throw from the river, 5 minute walk from Milennium park, and the rooftop bar has great views of the skyscrapers.0 My husband also got his suit dry-cleaned overnight and Katoria brought it up herself. She is a saint! The hotel was clean, well decorated, and our room was spacious. WIFI was fast. We couldn't have asked for more. Recommending this hotel to everyone who wants to spend time in Chi Town! read more

Stayed her for one night. Checked in late afternoon and we had a car so we self-parked right next door, they also valet but we weren't rly using our car for the next 12 hours so didn't make as much sense. There were 2 of us, the room had 2 queen beds, a desk, middle section with closet and vanity and a moderately size vanity. Nice room. The concierge was also kind and really quick. Nice experience but did seem like a place people weren't staying for a long time, no lobby or common areas really, just rooms. Fly by hotel. read more

Cousin was staying at the hotel and we went to the restaurant for drinks & dinner before a concert. Great atmosphere, food and server Hakeem and host Mike were awesome!! read more

Virgin Hotels Chicago - Hotels Near Me - Chicago, Illinois

I very much enjoyed my stay at Virgin hotel Downtown Chicago. The hotel is appointed well with classic design features with rich gold and red. My room had everything I would expect including a very large rain shower, safe, classic red refrigerator, safe work table and a very nice electric water pot w coffees and teas. The bed was very comfortable and plenty of storage. The employees I've met have been very friendly, professional and helpful. The ONLY downside is parking...but it is downtown Chicago...so theres that. Great hotel! read more

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Love love this hotel . From the moment you get there to the moment you leave everyone always makes you feel welcome . Check in was fast and the guy was super nice . They have a bar upstairs with great music . Also a roof top but we didn't make it there . Rooms are super cute and so comfortable . read more

Virgin Hotels Chicago - Hotels Near Me - Chicago, Illinois

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Hotels don't usually get to 4 stars or beyond on Yelp, at least in Chicago, so when I matched the "anonymous hotel" pic on Hotwire to this one, I was thrilled. I am overall very pleased with this hotel and would return. I am not sure it deserves 4 stars, but I definitely think 3 is too few. Starting out, it took forever for the valet to get our car, and another car kept backing up, almost into our car, on the busy street. Still, the valet people were very professional and helpful. The front desk is small and not a huge operation like a Hilton or Westin, but it had a personalized touch instead, which was felt for the whole stay. Alex was very friendly and, when he heard it was my husband's birthday, he said he would do a birthday dance, so he wiggled from side to side, which was fun! He also gave us two free drink vouchers at the rooftop bar. I have been to hotels where I walk in and think "wow!", ones where I am grossed out, and everything in between. This hotel room really stood out to us, and we kept talking to each other about what we noticed and liked. The red accents (and hotel's overall aesthetic) are quirky and cute, without verging on annoying or tacky. There is a big sense of humor here, things like the valet sign saying "We speak car: Beep beep!" and the bathroom symbols showing typical stick figures...which look like they have to urinate, desperately! The room has a retro feeling without being dated. Some of the walls are carpeted, with "pockets" on the side. It is weird - in a good way. The table fully revolved, all 360 degrees. Our view was pretty good too. The bathrooms were really something special! Although it was a bit odd that the toilet was in its own room, it wasn't a problem. The main entryway featured two separate stations for getting ready, one with the sink. There are lots of cute design touches, like beveled subway tile and a large mirror hanging by a leather strap off of a smooth piece of wood. The shower was amazing, perhaps the best hotel shower I can remember. The water pressure from the ceiling's shower head was not great, but the mobile shower head (not sure what to call it?) was incredible and had many settings! I wish that could be mounted higher, but with my shortness, I raised it up and only had to squat a little bit for it to hit my hair. It is so much fun to have such water pressure, because it can even give you a back massage! Also, there is a built-in bench in the shower, as well as nice smelling products. BTW the hair dryer here is loud but so efficient, it's crazy! I dried my hair in 5 minutes flat, and you can ask anyone who knows me...it usually takes way longer :0 The room is also a bit small, in terms of the actual bedroom. There is not much room beyond the bed itself. In that sense, it reminds me of hotel rooms in New York. My husband and I noticed this, but the hotel was already so comfortable and so much fun, so we didn't mind. This could be an issue for families all staying in one room. We loved how comfortable and soft the bed was! It had an interesting leather headboard and a random piece of leather around another corner, perhaps so someone else could sit on the bed too. The TV was pretty low but a good height for watching in bed. There was indeed Netflix, and we cast it from my phone (the only way to do so). It flashed a sign saying HDMI connected almost an annoying amount, but it was OK. The hotel bar was nice, though when we went on the early side, it didn't feel very "sleek sexy hotel bar," and more lights-on and ordinary. Still, the drinks were amazing! The vouchers, not to be ungrateful, were for up to $15, and the cocktails were all $16, and I am not sure that is a coincidence. I think the vouchers don't usually work as just money off the bill, which is silly, but our nice waiter made an exception. The main problem here was the loud noise from the El ( for out of towners, elevated trains/subway in Chicago - "El" for short!). At 5:45 sharp, we both woke up to a noise that basically resembled REEEEEEEEEEEEEER. Every 5 minutes or so it would happen again. We thought we might go back to sleep, and we eventually did, thank goodness and despite such noise. This is a hotel that is great about attending to details, and I hope in time they can add some form of soundproofing in some capacity? Next time I would like to stay on the other side of the floor. Even with this legitimate issue, the rest of the stay was so comfortable and pleasant. The design and overall tone is so playful and inviting. We would stay here again, just facing east and not west:) read more

My wife, daughter, and I stayed at this hotel 07/01/2024 - 07/06/2024. We most likely won't stay there in the future. The good: Our room was spacious, AC was quiet and effective, the bed was comfortable, and it has a great location. We could just walk to Millennium Park and so many awesome places! Also, the staff was friendly The bad: - There were no microwaves in the hotel. If you keep a slice of some delicious deep dish pizza for later (or the other gems Chicago has to offer), you are going to have to eat it cold or give it away to someone in the streets. - Safety. This is not the hotel's fault, and please do not take me as a prejudiced person, but there were people on the streets asking for money, screaming nonsense, hallucinating, etc. some 20 steps away from the hotel. I wouldn't mind it if I was single, but I have a kiddo under 2, so this is a big turn off for me. - Housekeeping on and off. There were days when housekeeping didn't take care of the room until 5 pm or so. We came back from very long walks multiple times to find our rooms as we left them early in the morning, and with our daughter's poopy diapers permeating the room (I know, sorry, TMI) - Rooftop: The rooftop was closed on 07/03/2024 and 07/05/2024 for private events. One of the reasons we stayed at this hotel was to try to see fireworks from the rooftop, but it was closed half of the days we went there :/ read more

First time staying at a Virgin hotel and it was fabulous. First, the location is really great if you want to stay in the loop. It was 2 blocks from Cloudgate aka the bean, in addition to the numerous museums and river walk. The room was great. Lovely decor and layout. I enjoyed the toilet being separate from the shower lol. Overall, an excellent choice in the loop, close to all the attractions. read more

Been here for one night out of 4 and have to say how impressed I am. The hotel is so clean and the staff are friendly. Check in was a breeze and the hotel is huge! 26 floors. I'm impressed with how little time there is to wait for elevators being such a big hotel. There's a convenient water(still and SPARKLING) near the lobby elevator. There's a coffee shop and restaurant also in the hotel that are convenient and the restaurant offers room service. Excited for the remainder of our stay! read more

My stay at Virgin Hotels in Chicago was as good as it gets! I loved the modern vibe and the fun decor both in the hotel and in my room. I didn't take many pictures at all, but it found the King Chamber to be very spacious. There was room on the small desk for be to work during this business trip and I although you can hear the train and road traffic, it did not bother me too much. One of my favorite features was using the Lucy app (downloaded from the app store) and I was able to use it to get more of their bath soaps and shampoos (to donate to Bethesda Cares, the MD Burbs charity!). It was also fun to read the "Lost and Found" messages on the home screen of the tv (fictional and funny) when I was unwinding from a busy day in the city. read more

Virgin Hotels Chicago - The flat white from the coffee bar - Hotels Near Me - Chicago, Illinois

I had booked a room to stay in but sadly it got canceled because of the policy . I get the whole rules things is valid . But the man with a septum piercing who attended us in the morning at 7:11 February 2 , 2025 was super rude . No welcome or anything after we got off our flight from LA . He gave us no energy and we felt so much tension with him. He just kept giving us nasty looks and we didn't feel welcomed at all . We were going to book again since our rooms got canceled but didn't because of him . It was very disturbing and disappointing how someone like that can work in the front office . When his job is to make people feel welcomed. read more

Love the view at the skyline restaurant on the 26th floor. Tuesday nights have the perfect low key mood for date night read more

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The staff was very nice and helpful. We asked for an extra towel and they delivered it right away. The beds were comfy, 13th floor view was nice. The location is PERFECT; it's pretty central to anything in The Loop. The prices are reasonable, as well. I do definitely recommend this hotel even though there were some hiccups below. We could hear the neighbor's water in the morning (they were early risers) and it sounded like a dinging sound that woke us up. Also, the water temperature wasn't consistent for the shower. The check in process wasn't super smooth (we had a reservation for a couple months in advance; when we got there, they didn't have a room reserved for us so we had to wait a bit to have them find us a room). read more

This is the second time I have stayed at a Virgin property and I absolutely have nothing but great things to stay about them. The staff is incredible!! Dolapo @ the Chicago property greeted me at the sidewalk retrieved my bags from my hands, told me about the upstairs rooftop bar. Upon check out helped me to my Uber with my bags, was so friendly and kind -12/10 customer service!! The rooms at virgin properties are awesome, so updated and stocked with the best toiletries! My only complaint is I wish you had more locations!! Anytime I travel and there is a Virgin location I will 100% stay at a Virgin property! Thank you Virgin for a great experience, and thank you Dolapo!! read more

The service is friendly and inviting and knowledgeable. The hotel is steps away from State St. Shopping, Garrett's and Mag Mile! Great rooftop vibes for all ages! What a great use for a historical building! Try the PURPLE RAIN latte in their coffee shop. read more

Ok. I have to amend my review, now that I got some sleep. I really like the Virgin Hotel. The rooms are clean, spacious with double sinks and rainfall showers. Pocket doors are really nice. This time I stayed on the 22nd floor. One of the best rooms in the hotel. Corner windows with beautiful views. Unfortunately, the Cerise bar on the 26th floor played loud music until way past 2 am. I could hear the music quite distinctly. If you enjoy being kept up until 3 am by loud music? Stay on the 22nd floor or above. I called the front desk and they were amused and surprised that I was still awake. "You have been awake all this time? Wow." They are right. Who has trouble sleeping when there is loud rhythmic pounding music? That is what I turn on every night when I want to sleep. Funny thing. I still like it here. All the other visits were really nice to be fair. Next time, I will ask for a lower floor. read more

Horrible Mariah Carey theme. Just a poster don't waste your time I don't recommend anybody go to this thing. It was a waste of my time and nothing there was of Mariah Carey other than a $10 Amazon poster that was on the wall. read more

A bit lackluster... I had high hopes for this place. I really did. What I found was rather underwhelming. The lobby is dark and cave-like. The coffee shop looks and serves good hostel fare, but not luxe hotel fare. The bar is blah and the drinks are mediocre. The people overall are very nice and courteous, but they cannot make up for a property that lacks sparkle and seems a tad tired at this point in time. They have a beautiful mid-century club house with a non-functional bar on the second level. It was empty most of the time, although it is the best common area in the whole building. What a pity. read more

This hotel screams personality - fun and quirky! Our suite was clean, in good condition, and insanely spacious. The bed was very comfortable and the location was convenient. Everyone we interacted with was friendly and charismatic - especially at the front desk. The suite had a large couch, dining table, cute little red Smeg fridge, and a ton of storage space. The robes were very cozy. Our early morning flight was delayed by 6 hours, so we were happy to enjoy the suite for longer. The one issue was that the remote had a bit of lag, but we were able to cast to the TV and mostly bypass the remote. We only stayed one night, but we will definitely be back. read more

I love Mariah Carey, but I expected more from the pop up bar. The servers were a little rude. We were seated and the bar was not packed. We were asked to move from our table after 45 minutes. For the cost of the ticket and no valet, it could have been better. The decor was beautiful. Maybe relocated to Rosemont instead. read more

I noticed some of our room was dirty, and we were missing our umbrella that I was unaware of until the end of our stay. Check your rooms and make sure everything is in its place and call down if it is not. The shower was great, and pillows were fluffy. Rooftop was a great touch, and scenery was great. read more

Virgin Hotels Chicago - The view was nice - Hotels Near Me - Chicago, Illinois

Awesome stay at Virgin Hotels. We arrived early but had our room ready by 1pm which was great. Kudos to Mike for being so bubbly and awesome with luggage at arrival. The grand chamber suite is huge! It has a separate living room area with a dining table, fridge and 3 chairs. Then, it has a spacious bathroom with a separate toilet and rainfall shower, and his and her sinks. The lights to the closet are automatic and there are plenty of lights for a woman's beauty needs... also includes a makeup mirror. Cotton balls, q tips and shower cap included. The third area is the bedroom, which also comes with a working desk (which swivels), second television and single chair. Service was impeccable. Everyone working there was down to earth and happy to greet us. Coffee downstairs was solid! I only wish there were more room service options, and a tub. That's really my only small gripe. Additionally, I liked that you can hook up your phone to mirror on the tv, or sign into Netflix and Hulu. Beware - for Netflix, the buttons don't work; you'll need to use the cursor option in order to navigate it. TV guide for a couple channels also never matched the actual show playing. Uber eats also conveniently delivers to your room, though, the second time we had to go downstairs. Only other gripe was no housekeeping despite turning the light on and leaving for the entire morning; recommend giving them a head's up if you need service. Love the flexible checkout policy and proximity to most downtown activities. For nearly all our excursions, we only walked .4-.5 miles one way. read more

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I was super excited about my stay at Virgin Hotels Chicago...and it was overall okay. But I booked here for all the cool perks and was let down at nearly every turn. Check-In was...alright. We weren't greeted right away, they didn't tell us of any of the perks of the hotel. I asked about the Tesla and how we could get it for dinner....they do NOT have it anymore. I asked if the happy hour from 7-8pm was at The Commons Club....they told me it's now switched to 5-6pm. Both of these things were super sad because I planned our schedule around the 5-6pm happy hour and told my Bachelorette friend how a Tesla would take us to dinner! Sigh. Also I booked us this fancy schmancy $450 room and I honestly just felt like we were another face walking by. Prior to coming, I was so excited because Virgin is supposed to be all about the personal experience but....I didn't get that at all. I honestly had much friendlier service staying at a $150 Fairfield Inn room a couple weeks ago. Sad but true. After check-in, went up to our Grand Chamber Suite and it was a beautiful room. It was very large, very clean and impressive. The bed was insanely comfortable...my friend and I knocked out when we got home later that night and slept really well. The fridge was a bit small though and packed with drinks...so we couldn't fit any of our own items in there. :( The next morning we went to breakfast at Miss Ricky's at 10am. Food took 45 minutes to come to our table from the time we ordered. That's just insane. On our way back to our room, I asked for a late check-out and the front desk man said "Probably not going to happen, we're at capacity", not even looking up. Oh my. At least pretend to care or be sympathetic? ha! Our friend staying in another room had called earlier explaining we had a 2pm reservation within Virgin Hotel and they told her it was no problem to check out late a bit before 2pm. So...we ended up going to her room to chill before the reso. Of course, I don't expect every request can be met but just being friendly or phrasing it better could have gone a long way. I do have to say that when we switched rooms, we called downstairs to see if we could take our robes with us and they said it was no problem at all! So that was very nice...(it was a different person than earlier haha). At 2pm, we had the Upside Down Afternoon Tea in the Commons Club. Loved the space and service was fantastic. I very highly recommend this afternoon tea (see my separate review). I honestly was expecting an above par experience at Virgin but felt let down. I tried to plan an amazing bachelorette staycation weekend for my best friend and was hoping to rave about Virgin Hotel to everyone! Though it had some positive aspects, there were enough letdowns to keep me from coming back. read more

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The rooms are uncomfortable. There is no place to sit and relax. The room is not very inviting because of this. The pillows are awful - no structure to them. The front desk aside from when we first arrived didn't even look up to say hello. We were told happy hour was from 4-5 every day. We went up on Monday and it was a ghost town. We went back on Tuesday and nobody came by for 15 minutes. We went back a third night and it was a mediocre experience. Nobody told us about the commons club - we stumbled upon it on our second to last night. It would have been nice to be told about that upon arrival. The best thing about this hotel was the gym but it was still a bit flawed - pretty dark in the room and no air flow. On our check out day someone who worked here was jumping down my throat about getting us a taxi. I said no and he asked 3 more times. I shouldn't be made to feel uncomfortable about saying no. Not being able to turn the lights off in my room was weird. Light sleepers be aware. No fan in the toilet area. The shower was a great size but the shower head was so low. If you are tall good luck lol! My poor husband. I'd likely not stay here again. One very positive thing is the location. It's perfect! read more

I don't normally have strong feelings about hotels, but I absolutely LOVED staying here. I think the Virgin brand overall is at its most masterful when it's letting its clients be different, sexier, more intriguing versions of themselves, and the hotel delivers those sensations in spades. The hotel decor is pure sensuality, and it smells so heavenly that I'm actually buying the candles to recreate. I love the boldness of the Virgin red throughout, especially when blended with the historical elements of the building. I was on the 22nd floor, so my view was gorgeous. Room layout is a brilliant use of square footage, and contributes to the sumptuous feel of the stay - little things, like being able to sit at a lighted vanity for makeup, make a huge difference. The rainfall shower somehow managed to have good pressure, which is some voodoo, and the toiletries are the same amazing smell as the entire hotel. The BED, ugh. I never wanted to get out of it. I love the slightly naughty-but-civilized touch of the doorbell per room, too. Again, Virgin just really knows how to cultivate a vibe, and I am HERE FOR IT. read more

Unclear how to get in touch with a manager about an error in my bill. I was errantly charged for drinks at the rooftop bar. Called the front desk twice and Mia told me "a manager would look into it" and hung up on my call without any information as to when I would get a call back. Tried calling back and same thing. Not sure how to fix this. Can anyone help? read more

On the top floor, there is a Hawaiian themed pop up bar. The views outside are from the 26th floor but are a bit chilly now. But for a mere $400 you can rent an enclosed igloo to comfortably fit eight people in your party for a few hours. I myself enjoy the dreamy Hawaiian christmas decor. There is a fireplace, leis everywhere, intimate seating, and cute christmas centerpieces. The drinks have a hawaiian theme as well. The rum cocktail is highly recommended. Come up and enjoy the scenery before the pop up floats away. read more

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I wanted to love this hotel, as I heard it was great for dogs. However, I think I was literally given the worst room in the entire hotel. See the "view" for yourself. I booked directly from the hotel and am part of "the Know," so I really don't understand why I was given this awful room. Also, the hotel is far from full at the moment. The main bar I used to love is closed. Key card keeps not working. Staff is great. But I will move to a Kimpton tomorrow. read more

Virgin Hotels Chicago - Horrible room. I love looking at a brick wall on both sides. Especially having people from the neighboring hotel starring at us. - Hotels Near Me - Chicago, Illinois

We booked Virgin hotel for our 4-night vacation in Chicago via hotels.com. I've always been a fan of the Virgin brand, from their airlines to the old music megastore in SF years ago. Like their CEO, the hotel itself is laid back, ultra-cool and trendy, with a night-club style lobby, rooftop bar (with a DJ) and additional room for free drinks and apps (which we did not use unfortunately). Like the Virgin brand, you'll see the color red throughout the property. Rooms were good sized and extremely comfortable. Toilets, shower, and sink were separated which was kind of cool, and there's plenty of storage space. The bed was soft and super comfy. The flatscreen TV also have a nifty app to survey local businesses (but I prefer Yelp!). There's a train station right outside the hotel, but the noise didn't bother us at all - slept soundly all four nights! I would definitely come back to this hotel when visiting Chicago. Other nice things: * Free and fast wifi * Excellent location in the Loop - easy walk to the Riverwalk, Millennium Park, Magnificent Mile, and lots of good restaurants * Conveniently located next to two 7-11s for all your sundries * Very friendly and helpful staff * Good-sized, clean gym on the 25th floor. First one I've seen with Technogym equipment like club bells. * Onsite coffee/wine bar and restaurant, Miss Ricky's. read more

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Third night or a four night stay. The minibar wasn't restocked, the room was not made up, the walls are paper thin, the rooftop bar serves terrible drinks. The worst thing is that the staff is completely apathetic. If you ask for something tney just look at you with a vacant expression. It's too expensive for being this cheap. Also I hate the rose/flower smelling soap and lotion. I've learned a lesson never go off brand. read more