Honestly, I moved away from the neighborhood because of how bad the HOA are. Lived here for 15 years and was so sick and tired of their picky-ness and unwarranted warnings and violations notice when there was no proof of overnight parking. Moved into another neighborhood with a different HOA community and it was a night and day's difference. read more

I have never seen a company take as quick a downturn as Vision. They were ok in the beginning but no longer. I believe they hand their property managers too many properties. Their directive I guess is to walk the property and take pictures ....no meeting with any board member. I have tried several times to contact Darrin Fisher the owner who I personally hired for our community, only to be rerouted to his field supervisor !!!!! If I thought the field supervisor was doing his job, I wouldn't be contacting the owner. Our last property manager was great and did many things just go the extra mile. She took a leave of absence and when I inquired if she would be back, I get no response. The one we have now is new and on top of what she already manages was given this larger property ??? Any time something needs to be done it has to be prompted through several phone call. Most items requiring orders or repairs are now outstanding for 12 weeks ........ I am so tired of all the excuses, I think we need to make our decision to move on. Best regards Community HOA read more

Made at least 4 calls into Vision to get updates on maintenance in Montana Vista neighborhood and they have been unresponsive. The neighborhood looks dirty and run down. It also took months for the to have the street lights replaced an to date months later we still have lights out. read more

Manages Bell West Ranch HOA. Has raised the monthly fee every year, the maximum amount allowed. For this we have gotten dead plants and trees that are never replaced. Letters about weeds in the landscaping. No help with cars parked on the street every night, barking dogs, neighbors that have loud parties late into the night. When you call the office the phone rings and rings, when it is finally answered the person you need to talk to is never available and never returns the call. read more

I received my first demand notice honestly forgot to pay received my statement next day I had a demand notice in the mailbox. I spoke with someone named Samantha beginning of the call she was RUDE. Meanwhile our community look like shit weeds growing everywhere they need to have someone come out. I just figured they would have better customer service for all these high expectations they have. read more

I looked up the number online to call the Vision and noticed a bunch of negative comments. It seems that only angry people give reviews. If someone is unprofessional with you, by all means, make it known. However, I feel it responsible to actually put some things into perspective for the "angry" homeowners. When we purchase or rent a home in Covenant Controlled Communities we do so with the knowledge that there are Rules and Regulations that need to be adhered to. These "CCR's" are disclosed and posted for all homeowners and should be provided to renters by the owners of the property. Vision is a management company that has been hired by the Homeowners in your community to manage the Community Property and to enforce those CCR's. They DO NOT make the rules, they are only paid to enforce them. When violations are made, they have an obligation to the Homeowners to make sure violations are corrected in a timely manner. That being said, we all get busy. Sometimes we neglect our yards/homes...and sometimes we get notices to correct violations. Most letters are simply friendly reminders of the rules. The best way to respond is to simply take care of the violation quickly and quietly, and if necessary email the Management company to notify them the issue has been corrected. I started attending Board Meetings and getting involved in my community. I eventually ran for a seat on the Board for our HOA and soon realized how much the Management Company does, and often times for very little compensation. The dues paid for your HOA don't go directly to the pockets of these Management Companies....look at your Communities Income Statements...this will show Landscaping, Utilities, Improvements etc. Get involved, go to meetings, get to know your neighbors, look for ways to help make things better. I think Vision is a good company, and they work hard. Thank you Vision! read more

Sold our condo in June. Title company collected all transfer fees and 2 months worth of HOA dues from the seller and paid vision. We continue to be billed for July, August, and now September, in addition to late and demand fees. We've called several times and been told don't worry about it, and have an email saying it was fixed. So not only are they not fixing the problem, but also lying to us about it. read more

Really the worst management ever. From responsiveness to pure customer care. Being a home owner (at the Biltmore Lanes) i do not feel protected whatsoever. All they do is collect the HOA fees. Instead of helping and understanding issues they brush you off with a "nothing can be done, sorry". read more

These people are HORRIBLE! Emily is extremely rude and disrespectful to homeowners. SHE HUNG UP IN MY FACE! Unfortunately, their team seems understaffed and they don't return phone calls in a timely manner I've had a repetitious issue that has NOT be fixed. Their management team are of little or no help. Please don't have an emergency with this company as they will take their time to resolve the issue. If you call them, expect to get a voicemail every time. This is the most HORRIBLE experience I've ever had getting help from HOA. They seem unable to handle the simple tasks of a property management company in ensuring residents are safe and tasks are handled. I don't recommend them. read more

I live in a community managed by Vision. Communication is great and things do get done at our community because the HOA Board makes decisions in a timely manner. I think homeowners forget that the management company is limited by what the Board decides (and Board members are homeowners in that community). For the longest time, we had a crappy-looking common area with patches of dead grass and had issues with kids breaking the sprinkler caps. They had the caps fixed and eventually, when the HOA had enough reserves, the grass was improved as well. We had issues with many homeowners not paying the monthly dues and we couldn't build up the reserves, but Vision helped us make a budget plan to start saving up so we could fix issues with the common areas. Vision is great with working with the HOA Board so as long as there is an active community and a responsible Board, they're great to work with. read more

I would give zero stars if possible. So I have been having issues with this company since they have taken over. I have called customer service to find out the complete balance of what I owe numerous times..everytime the customer service rep gives me a number, I pay that amount only to receive a nasty gram in the mail demanding more money. I asked to speak with the supervisor and she was rude and unwilling to hear what my issues have been. I have been using bill pay with my bank so I would have proof of payment and believe me they will find a way around that as well. I was so frustrated with this company that I ended up hanging up on the supervisor. Let's see what they try charging me next month. I will update this review as long as I continue having problems with them. read more

I got a letter for painting my home without getting their blessing first. I don't know why the HOA thinks sending people letters saying they're going to get fined for making their house look BETTER is a good idea?? It's ridiculous to me actually. Not gonna lie, I kinda went off on the first lady I spoke to so they sent me to Carmen who helped me get the papers I needed. She wasn't rude back but I could tell this wasn't her first time getting screamed at which now that i think about it kinda sucks. The HOA gods spoke and now it's all settled after just filing the form. So I mean yeah, they suck for sending letters but they actually helped when I had to deal with them. read more

This management company is the WORST management company! Just like all the other reviews state they have no integrity and they are a money hungry company that doesn't support the homeowners. They selectively enforce the CC&R and quick to send out invalid violations. When you try to reach upper management, they ignore your emails or push it off to someone else. BOD and Homeowners BEWARE, if you are looking for a new management company DO NOT trust Vision Community Management. The reviews say it all! A community management company should make your neighborhood feel like a friendly community instead they turn the board again homeowners and remove any sense of community. read more

Please under no circumstances dont live here. The place is ran like a zoo. For every apartment that has a different owner of the property. You dont know who is who when your trying to find your car it might get towed. Your patio might get repossessed. People moving in out of this place with sometime five to six kids. And they let them stay out all night. And if you need repairs there is no guarantee they will do it right. read more

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All my interactions with Jennifer have been nothing less than wonderful. Not only does she have a prompt turnaround time for following up with property owners but she is very customer service focused. This is valued especially in this industry. Even on one of the hottest days of the summer, she's out in the field ensuring the properties she oversees are in order. Thank you to Jennifer and her colleagues for being great to interact with. read more

Terrible company. If there was 0 star option I'd choose that. Jen is incompetent and harasses the neighbors. I have called to discuss her accusations of weeds in my yard...which there are none to be found and either 1. They waive the fee 2. She ignore emails While waiving the fee is fine, it doesn't fix the problem. Ruby is very nice and quick to respond. Get rid of Jen and promote Ruby. read more

This is the worst company you can have manage your association. If you're looking for a crooked company to run your books and practice illegal billing practices, you have found the creme of the crop. Vision is more concerned with protecting the board than the homeowners. Very poor communication and the worst accounting I have ever come across. Will be filing complaints with every known agency possible until this business turns its practices around or is held accountable. DO NOT HIRE VISION! read more

Worst HOA ever. I just bought a brand new car and its been getting really bad hard water spots on it due to the faulty water sprinklers spraying water on it every day since I got it and that water is really hard on car paint and Ive brought it up to them Monday am and its still not fixed and they were supposedly fixed but I guess they have idiots doing their landscaping because since weve lived here the grass has literally looked like shit and then when you tell them that you're going to send them the car detailing bill they say that theyre not responsible for passing any bills even though its their own fault but yet when you tell them that you're going to pay their HOA fees because they aren't doing their fuckin job they come up with that they will start heir delinquent procedures. Theyre just some money hungry pieces of shit. My attorney will take care of their monkey asses along with a complaint to the BBB. Hell my dog is 10 times smarter and could run this HOA better than those clowns.. I think once made my point crystal clear. They're the biggest pile of shit HOA. They aren't worth a fuck. I don't know they are still in business with everyone and their mother bitchin about them read more

These guys are a bunch of crooks. Do not let them manage your community. They charge excessive late fees without bothering to prove that anything is late. There is no accountability for these guys, definitely do not use. read more

Community Manager Branton Turner Vision Community Management https://g.co/kgs/vJXiBG is the most difficult person to work with. He lacks any sort of customer service. No sense or urgency to respond to requests. He displays a condescending attitude towards members of his community who are requesting help. He disregarded any initiative to help solve a matter that we have been dealing with for months and does not seem to have knowledge on what his team or employees are telling their customers because he contradicted everything that is written on emails. I am appalled that this company who on their mission statement believes in strengthening and creating loyal communities can have such a unsupportive member on their team. read more

Hello Carmen chances are you will chime in.This paint issue has now been 34 days old .Even after speaking to u on the 14th of May no one has answered my calls .Mr.Paul and Mr.Javier both community managers have not returned my call.I have requested to meet with architect for my Hoa and go in front of my board members and I have not even received one call back from your people.My question is do I reach the CEO Darin or VP mark through LinkedIn so I can get some answers as to why it takes so long to get answers or even simple phone call back. To be honest the only person that's representing your company well is Mercedes. I will not be calling you back again because we already went through this while back .Paul /Javier should still have all my voice messages saved or deleted .Just Incase my name Maria from Kenly farms awaiting my paint approval for 34 days now please call my mobile or front desk secretary she has my number. read more

Avoid Vision Community Mgmt - they do not respond to issues or problems. They probably have too many accounts. The receptionists that answer the phone are useless - every time I call them they are rude. Horrible service read more

Every month there's a letter from this company and a fine. Neighbors car parked in front of the house, fined. Trash cans not put away fast enough, fined. Now it's the palm tree. In their rules 3.4 it does not state to skin a tree. Yet, Kenly Farms new manager, Paul Rodriguez has failed to read it. He send a fine monthly because the palm tree isn't skinned. The landscaper comes bi-monthly and maintains the property, yet Paul wants the 15 year old palm tree skinned now. Never had an issue before BECAUSE IT IS NOT IN THE HOA RUKES TO DO! I even painted the house within the short weeks warning with a lien. This company is the worse and is getting worse every single month. Paul Rodriguez was given a job and he thinks he has all the power now to harass original Kenly Farm owners. Well, Paul can kiss my a$$. read more

***BEWARE*** HORRIBLE management company. They're out to make money no matter what. We've been attempting to pay down our fees from falling behind and then the holidays happened and we were going to catch up in full come a week to two weeks and I went on my portal to check it out and make a large payment and finding out they've filed a lawsuit against us. We also saw they fined us $65 twice and another $115 for the same things twice. Weeds and "debris". There is NO DEBRIS ITS PART OF THE DANG TREE!!!! We spent two hours the last month every weekend cleaning up our front yard and spraying weeds weekly as well as picking them but because it's been raining so often, they keep popping up. Not to mention our neighborhood looks like a mess constantly. The neighborhood is full of trash and weeds. But vision doesn't care. ALSO check your credit reports because they'll inquire on your credit without your permission and without you even knowing they've done so (which is illegal and we have contacted a lawyer). This company is a HORRIBLE "management" company. We have been drowned in fines and fees and we try calling them constantly but no one ever picks up the phone there. Because of this we are unable to get the job my husband needs to bring us back into financial stability. THANKS VISION. If you're looking for a management company that has one star ratings, is money hungry, doesn't pick up the phone, illegally inquires on your credit, has had a class action lawsuit against them, and truly does not care THIS ONES FOR YOU!!!!!! read more

Vision is worthless when it comes to enforcing the CC&R's and Rules and Regulations. It's as if they don't know what's in our CC&R's and Rules and Regulations. This guy has two vehicles in the driveway with expired plates and a vehicle parked in the street that hasn't moved a least 6 months, which is a violation because they are considered to be illegally stored. The resident appears to be running an auto repair business out of his home, which is a violation of the CC&R's. They also have garbage piled up in front of the house for 5 months. I've made numerous complaints about this resident, but Vision doesn't seem to care. I see numerous violations in our community that go unanswered. Our community is beginning to look like a ghetto. I spoke with an Attorney who handles HOA related law and he said that Vision is not doing their job and the Board needs to fire them. Do not hire them, find a better Property Management Company. read more

Fell on hard times, missed 3 payments total $650, they added fees over $820. The first payment was due less than 6 months ago and fees are more than 100% of the total. This company is charging exorbitant fees and way too early. Suggest all HOA communities avoid this company. Never got a paper bill even when requested. Blocked from paying online after being late and they will not take phone payments. They make it difficult to pay once your leg this compounding fees . Total scam . This company is geared to just scam you. I'm contacting the board and we're getting rid of these people I hope, fingers crossed. read more

Stunningly unprofessional, unresponsive, and unable to lead. While having never missed a HOA payment, I have been attempting to discuss a false charge on my account for 8 years. I have written letters, emailed, and called, and they are grossly uncommunicative. The property manager told me there would be a board meeting tonight at 6pm at my pool. I rearranged my schedule, went, and waited for 15 minutes. No meeting. I called to inquire about having recycling in our community. The property manager said dismissively "the community isn't interested at this time". If I could give zero starts I would. read more

Vision has been our community's management company for several years now. At first glance, our community seems ok. The parks look nice and the streets are relatively clean. The communal areas are kept up nicely. However, if you really take the time to look around, our community has gone significantly downhill since their taking the helm. We have been through at least 4 community managers and each one has been more blind than the next to the blatant violations that occur throughout our community. For example, there has been a huge picture of Jesus in the bushes of one of the communal areas near the main road for 2 weeks now. It caught my eye one day when the sun glimmered off of the glass. How after all this time the community manager hasn't noticed it is beyond me...but it definitely solidifies my feeling that they really aren't looking...if they are even here at all! I suppose that it must be a perk however, to be on the HOA board of directors because those guys are the worst violators of them all. With respect to contacting Vision about concerns, you get a snide, exasperated response from Hannah. I kind of feel sorry for her because she has to be the one to hear all the crap from all the residents and unfortunately because her company sucks so bad--she never get the chance to hear very much in the way of positivity. I called her recently to try to communicate with her about the road work that the city was planning and she wasn't quite sure how to handle a conversation with someone who was seeking a win/win. Maybe she's nice in her non-work life though I'll never know and hopefully Vision will someday be the company she wants it to be because honestly, she doesn't deserve all the abuse she gets simply because Vision sucks. I hope someday our HOA board will get its nose out of Vision's ass and price out a new management company. Our old company was actually very good but there was a lot of stupid drama that caused the change in the first place. It would be nice if people who joined boards actually represented the needs of the people and not had personal agendas but it is what it is. read more

Unfortunately it's not possible to give less than one star on their rating. I would like to give them 0.5 only because they will communicate quickly, but as for the approach they take to "community management" I cannot think there are any approaches that are worse for actual homeowners living in communities managed by Vision. I am sure investors are more than happy, but the unusually high raises to fine amounts, and the unreasonable inconsistency about how and when they choose to apply violations is adding unnecessary stress to people at a time when we need no extra stress. I've considered moving ever since Vision was contracted for my HOA but I haven't had the means to do it yet. Hopefully soon I can move. read more

My neighborhood is "managed" by Vision. The common areas are very poorly maintained, with dead trees and bushes that are not replaced, sprinklers that water the parking lot and sidewalks at our neighborhood park, a pile of gravel left by the landscapers for 6 months, tree wells that have broken (which lets the water escape, killing the tree and growing weeds where it eventually pools). I am fairly certain that no one receives violation notices any more because no HOA rules are being enforced. Vision employees respond to e-mails fairly quickly, but problems do not actually get fixed. read more

If I could give zero stars I would! Worst HOA ever. They do not maintain the grounds, do not maintain the roads. Actually, now that I think of it, I have no idea what the heck they do besides find "violators" because their trash cans aren't in the exact right place. These people are the reasons why residents hate HOAs. Absolute worse people to deal with! read more

We have been in a constant struggle to have them perform the exterior maintenance that is required by them to our roof which has been leaking since february/march 2019. Recently they haven't even been responding back to our emails, and have been pure radio silent. read more

If I could, I will give zero star. I am the homeowner at Plano TX while my townhome is managed by this property management company. It is absolute horrible and terrible customer service. The property manager does not know what they are doing. I took 4 months to have contactor to come to fix the drainage issue. but none of work done was fixed issue. read more

My community is managed by vision and dislike them very much. They are very quick to complain or fine you for everything. Yet the common areas are very poorly maintained. read more

Dealing with multiple companies over the years, I feel we tend to forget that the management is only allowed to do what the board members tell them to do including fees and penalties. This company does follow the boards rule to a T. Justy opinion. read more

Vision community management really let us residents have a voice and listen to our ideas and concerns. I have never seen staff that is so polite and respectful towards a community. I value their responsiveness to the need of the community. In the last month, there was some vandalism on the side of one of the buildings where I live, and within hours, the manager at my community had it cleaned up. I would recommend Vision Community Management. Hayden Square Resident read more

WOW!! 17, now 18 ONE star reviews! I have lived in many communities with great management and this ONE is by far the most unprofessional. Sadly Arizona doesn't have laws to regulate HOA management companies so companies like Vision hires inexperience managers giving all HOAs a bad rep! Communicating face to face, phone and email are all horrible. They are quick to send violation notices but drag their feet when repairs are needed because the fines are what makes them money. Greedy company that is more interested in making money than supporting the home owners that hired them. If you are looking at a management company I would highly advise NOT to hire Vision Community Management- The 18 one star reviews say it all!! read more

deserving of a negative star - I own a condo at 52nd street / oak. Unfortunately they are the property managers. Out of all the HOA's i deal with these people are the most uncaring, clueless incompetent people. My recent issue is calling on 7/17/2017 for a roof leak, not a little leak, the water is leaking thru the ceiling on my tenants bed. I had first sent someone over to cut a hole in the ceiling to determine that it wasn't coming from the unit above. It wasn't. 7/17 spoke to Kelly and reported the leak. On 7/24 9:30 a.m. i called her to see if leak was fixed, she said she'd look into it. 7/25 called Kelly again , she said she never heard back. 7/26 9:15 a.m. called Jennifer left a message that i need to know status on roof as Kelly inst getting back to me and that i can not repair the ceiling til i confirm the roof is fixed and in the meantime my tenant has her bedroom tore apart. 7/26 5:05 p.m. Jennifer leaves a message that they will put the work order in to fix the roof. So once again waiting for their office to open so i can call these incompetent people to say WTF and as usual i will get some incompetent response and will need to tell my tenant i still can not schedule to have her ceiling patched. read more

Vision Management at Legends Villas West is not positive. Outside sewage pipes leak and overflow for days without being taken care of properly. There has not been any outside pest extermination for more than ten years - bed bugs, mice and other issues of that nature affect the property and it's residents. For a very long time there was not any trimming of weeds or plants happening and while the trimming may be getting done now - it is only happening once in a while and the weeds around buildings get to be about two feet tall in some places - and when trimmed the the excess is left all over the sidewalks which makes it a fire hazard in the warmer valley weather. Not to mention the fact the maintenance man stands for long periods of time talking to people rather than working and is only fluent in Spanish and therefore English speaking persons can not ask for help from him. Residents who wish to have grass and trees have taken to 'extending their' residences to include the smaller spaces outside their building and have planted grass and such and water it on the complex bill and place their personal furniture on it. While the are may appear nice, the enlargement of their residential area goes against the CC & R's. The streets are left without maintenance and sink holes have opened up in the past and cars have fallen into them. The pot holes around the complex are rather large and have been causing wear and tear on vehicles that would not be occurring normally if the pavement was properly maintained. In certain ares of the complex, residents have been paying out of pocket to get some of the holes filled but then the rest of the complex is left without the same because those residents either can not afford to do this or believe that the HOA/Vision management should be the ones maintaining the road according to the CC & R's. While residents may wish to make improvements on their condo's by changing the windows, or adding a full sized awning over their patio - these things are being done improperly without permission and without the proper city permits that should be posted during their construction. Not to mention that changing window sizes is not conducive to the building if not done properly by a licensed contractor because it changes the buildings structure and can cause damage. People complained because the outside of the buildings were not being properly maintained. So plans to paint the buildings began. It took three years to paint the entire property because only half a building could be done each month. The persons that were hired for the job painted the buildings but that is all they did. The cracks from structural damage were not repaired before painting nor were they reported as such for insurance purposes. The contractors broke furniture and items on the patios in some residences. The contractors painted some doors but not all doors. The contractors did not properly prep the wood surfaces for painting and they are already peeling on some buildings that were painted within the last six months. The contractors painted windows shut, painted door and deadbolts, painted iron gates and splattered against windows and doors that were not supposed to be painted. They did not clean up any of this nor did they pay for their damages to property. Some of these buildings are already washing out on color because the painters did not do them correctly. They did not post their license and when asked for it by residents, they refused to show it. Roofs are still leaking all across the complex due to shoddy repairs. Hail damage during storms should have made it possible for insurance to handle these issues but the contractors hired not through the insurance but from monthly HOA dues sprayed the foam but did not level it and repairs were not made to roofs with existing issues. Some of these roofs continue to leak. This causes mold and structural issues which might have been easily taken care of if the repairs had been done when the issues were first reported by the residents. When residents report issues of water inside the home from rain or other issues, they are ignored and the issue of inside damages continues. The Vision office will tell a caller that unless they own the property - then nothing will get done about the situation. This includes any issue affecting the tenant and sometimes owners that call are treated the same way. For years many burned out buildings have set on the property without properly being taken care of. When a fire occurs that affects more than one property, Vision does not take care of the connected property, sometimes leaving the home owner who is not to blame without a property at all. None of the other units in the building are offered any cleaning after fires and residents/owners/tenants in these buildings have the debris from the fire coming back into their place through their vents and air conditioning. Make us right and whole. read more

(wish they have negative star option) I've been in real estate for over 20 years and hands down this is one of the WORST community management companies I've ever run across. They are more concerned with turning as much of a profit as possible, all at the expense of the homeowner's and tenant's, than they are ever really concerned with the betterment of the community. They work more on getting new business in the door than retaining the current client's they flat out lie to in order to get them to sign up with them. They have always been extremely RUDE, almost NEVER return phone calls and just seem interested in generating revenue though fines and compliance. Unfortunately one of the many homes I own is in a community they manage. My tenant put up an antenna for local TV, in complete compliance with the FCC OTARD (gotta love that acronym) Act, yet they harassed the hell out of the tenant and insisted upon fining me for it, and kept on harassing the tenant to the point that they moved out, saying they were sick of being in compliance with the law, but felt they were trying to be told what to do and controlled in spite of that.... and that just ONE thing on a VERY LONG list that I have had VERY WRONG with this company. read more