Haven't been to this vision works location in years, however, I am compelled to leave this review. Every single pair of frames I picked up was filthy. I even said something to the attendee that was sitting. Her response was we are understaffed. They should be inspected by the board of health! read more

This was my first time with VisionWorks. I was greeting with a smile and a hello. I had no appointment ao I had to wait 10 minutes to see the doctor. (that's the shortest i've ever had to wait anywhere). Mallory was very helpful picking out new frames. She was understanding, funny and a little quirky. And a major reason that I will be back read more

This story is like a nightmare with no end. Against common sense, I revisited this place with my wife. She had an appointment, that was confirmed. Upon arrival, we were met with that blind stare from one of their associates. I don't know what they pay the help, but upping the ante might bring some help that's a little more cordial and helpful. If the mgr. isn't in house or is busy, the herd wanders aimlessly or plays with their phones. Our assigned associate, kept addressing her by the wrong name. Finely, I asked if they had our correct address, answer, they pulled up the wrong chart and the wrong client! This entire visit would be funny, if it weren't pathetic. Do yourself and your eyes a favor and find a better place to do business. You only have one pair of eyes. Why gamble their health with a set of buffoons? read more

Don't ever buy sunglasses here. I paid a lot of money for my sunglasses here. A name brand. The lens' are peeling. I took them back to the store and because they're over a year old they told me there's nothing they could do to fix them. Unreal. read more

Both my wife and myself purchase glasses at Toms River Visionworks. I bought glasses there and took advantage of their" buy one pair , get second pair free. I wear one pair every day. The second pair rests on my desk in the case I received with the glasses. It came to a time where I wanted to take the second pair with me on vacation. I try the other pair on and both lenses are distorted so as to make them useless. I visit Visionworks and they can't believe the condition of my glasses. They like brand new. They have never been worn. BUT they say the glasses are out of warranty! I call, they're corporate and get fed the same BS story that they are out of warranty! Now the glasses have not been used, bent out of shape, or abused at all. They just got past their " quality control " and because I never opened the little case they came in, I am stuck with a useless pair of glasses. Think twice before going in to this facility. It's a pity this company won't stand behind their product. For the price of a pair of glasses they have established the fact they really don't care for their clients. Find some other glasses vendor To add insult to injury, I had a " senior" "representative call me. No apologies, just a bogus offer to SELL me a replacement pair at a reduced price!! When I laughed at his offer, he became abrupt and said it wasn't Visionworks fault that I received a defective pair of glasses, It was my fault for not examining both pairs!!!! He also insisted all glasses must pass a quality control exam before they are given to a client. I asked if their quality control technician wore glasses made by Visionworks?? He didn't find my comments amusing!! I reminded him that the Toms River techs examined my glasses and said there was nothing I could have done to cause the glasses to have failed!! What a rip off place read more

Stay away from this disaster ! Five attendants not one can be bothered with helping people . Trying to act busy cleaning off rubber bands from a multi purpose desk ... meanwhile people are waiting to get on with their day . For four years I've been enduring this complete and utter disgrace of a business . Having your hair colored to look like a damn Disney villain with the name tag Cruella should have been an inclination to run out the door . The yawning gothic girl ... the moody attitudes are disgraceful . I've walked out a multitude of times . It's sad knowing there are people in the world supposed to be in customer service and are horrendous all the way around ! Corporate needs to fire them all .... Shut the doors already ! Stay away !!!! read more

I've never written a bad review but I think this one definitely deserves it. Extremely rude, unprofessional and condescending treatment from the customer service (people in the front) please read the reviews. Seems like everything is an inconvenience to them. Please retrain your staff. read more

I would not buy any glasses there the doctors are good but I bought glasses there last year the lens cracked within a year inquired about replacement they informed me that I did not purchase insurance so they could not help me even though it was clearly a defect as both lenses are cracking. They do not stand behind there products read more

Save yourself hours you will never get back. The examine had issues because they could not get a clear picture of my retina. The optometrist was fine, the help is a different story After the exam I had to search for frames, no one in the store helped me they just sat around talking. I finally settled on a pair, the staff debated on who would assist in coordinating the purchase. After putting it into the system they told me they do not make my lenses and I would need to go back to where I bought my original glasses. In addition the frames where dirty and full of finger prints, can you believe during this time period we are going through, they are not cleaning the frames people touch.... Stay away from this store read more

They are rude and way overpriced. Get your prescription and Go online to zenni the glasses here are at lowest 69 ( not including the lenses) it's way less then that even online. I hope the staff can learn some customer service before they scam you read more

Visionworks Doctors of Optometry - Glasses that aren't overpriced - Optometrists Near Me - Toms River, New Jersey

I hope you guys can appreciate the irony of having some account named "Customer Service" respond to every single comment about how much they care about the reviews and they want to make things right, but meanwhile when you actually try to call the store you just get an automated system and you can never actually talk to anyone. I'm not gonna e-mail you my contact information so someone can reach out to me, how about you just answer the phone number that's listed with your store so customers can get answers immediately and directly without needing to jump through a bunch of hoops. You're a business. People are paying for your glasses and contacts. You have an obligation to give them honest updates on the status of their purchases, not just direct them to an automated system that's going to tell them their stuff is arriving in 3-5 business days no matter what. This is a joke if you really cared about customer service then someone would answer the phone when you call the store. read more

Despite the iffy reviews, I thought I'd give Visionworks a try. I don't have many options w/my insurance, but after yesterday? Never again. This is pretty much my Google Review. I had an 11:20am appointment & my husband had an 11:40 appointment. I made the appointments maybe 2 weeks ago and since then I've been getting a text and an email appointment reminders every other day. I know there was a feature to opt out of reminders and I didn't opt out. But I didn't think I'd be inundated with those reminders. I lost count of how many I've gotten. Then hubby got a call the day before yesterday that there was an issue with his insurance, so he wasn't going to make it for his appointment. Fine-- still not really VW at fault but his insurance. So, I went in for my appointment and was late due to serious traffic. I arrived at 11:29. But, I wait for several minutes before I'm recognized at the front desk. At the desk was one older guy shuffling through papers, a customer and another employee furiously shuffling through another stack of papers. The guy was polite but told me the other employee would help me in a few minutes. 10 minutes pass before I'm spoken to again. In that time, I wasn't just waiting, I was listening to what was happening with the other customer-- who looked as disgruntled as I felt. She was wearing medical scrubs and explaining to the employee shuffling through papers that she (the customer) had just come from a bad day at work and needed some assistance, after all she did have an appointment. Effectively she got a brick wall. VW gave her attitude about paperwork they lost. And then I'm told that the 11:40 appointment my husband had had was taken by another customer-- who they took in at 11:20, when my own appointment had been scheduled. She had been takin in early when I guess they thought I wasn't showing up. Who knew Visionworks would be schedule-Nazis? I don't expect them to hold appointments indefinitely. But, in today's world-- when a customer tells you their confirming the appointment, then give them a few minutes to show. When I was finally told that another customer had been given my own appointment, it was just then 11:40. So, I asked if I could take that customer's 11:40 appointment which wasn't being filled. That was a big No. They wouldn't take me in. Even though they took in another customer early. I would have to wait to see if either the 12:20 arrived or the 1:20. Seriously? I'm late 9 minutes. You give someone my appointment, but can't give me her appointment? You lose a woman's order information from an order she made last week and was coming in today to follow up on? Stay away from Visionworks. Stay far away. Update: I suppose my review prompted the series of phone calls & texts from Visionworks telling me effectively: We see you missed your appointment yesterday. Give us a call & we can help you reschedule. Seriously Visionworks? I called this morning & spoke with a representative. I confess I got irritated & did hang up. But, I was essentially told that yes, since I didn't stick around to get the doctor's actual refusal of service (my words not theirs), I was marked down as not showing up for my appointment.... even though I was there 9 minutes past my appointment to find that the appointment after my own had been taken early....The rep I spoke with today told me that since the couple with appointments after me showed up on time, and since the doctor had to go to lunch, that was why I was made to wait, that was why the other appointment was taken first. So I suppose Visionworks can predict future events and that was why I wasn't given the other woman's appointment as she had been given my appointment? Rant done. Stay away. Don't waste your time with this place. read more

I stood in the store for at least 30 minutes and all 4 employees ignored me. When i finally said something i was treated rudely. I wasn't given any information i needed to make a decision. As someone who is brand new to glasses i didn't know what my options were and i couldn't make an informed decision. Then i was told there were extras that my insurance doesn't cover. $200 worth. Cant do that. Not a very good experience. If this is how brick and mortar stores are now ill shop online Useless employees. read more

Always have to wait 30 plus minutes to speak with someone. They never answer their phone Amanda need more staff. I have gotten glasses here twice. Both times the vision was wrong and I could see with the glasses get someone in the phone is impossible. Walking in is ridiculous u have to wait an hour just to be seem. Never again read more

This place is impossible to reach. Try calling them and all listed numbers go into a call center. You will never be able to check on your order since the call center will not be able to reach the store level. read more

Very bad customer service. Appt time never on time. Even the employees are rude. Never going back. If I could give a zero I would not a good experience. Clean up the store respect your clients. read more

This place is the absolute worst! You pride yourself on customer service, that is a complete lie. Your staff has the worst customer service. Maria is rude, unhelpful and a complete waste of space. Dr. Arizmendy is a poor excuse of a "Doctor" . I would NOT recommend this office to anyone. read more

Absolutely the worst customer service. They are rude and just don't really care because they know it dosent matter. Ordered contact lenses THEY Ordered the wrong prescription when they came in I called and told them the problem they told me I had to see the eye Dr again and would have to purchase new contracts. Ummmm, Absolutely not! Got that straightened out and a few months later tried to order contacts and they totally refused because they had me down as a no show for an eye exam WHICH I DIDN'T EVEN HAVE because when I brought my WRONG prescription back the Dr. Agreed I didn't need to see her because THEY Ordered the wrong prescription! To much aggravation! Never going back. read more

This place was probably the most unprofessional place I've been to in a really long time. First I walked in, stood right in line- the people that were checking out left and I moved up to let the staff member know I'm here for my appointment and she just left the area didn't tell me she will be with me in second or anything. While I stood there for 10 minutes, I had a few staff members look at me and continue with their work. A few walked by me not one hello or let me know they will be with me in a moment. Boss lady was talking a little rude to her employee, maybe it explains why the staff look miserable. My bill was ridiculous with insurance and I have to go back in another week- you know to pay another fee. read more

I found this Toms River Visionworks very helpful. This is a busy place most of the time so I followed protocol with signing in and had no problem obtaining assistance in the order of the sign in list. The employee's answered any and all questions that I had. They filled my eye glass prescription in a timely manner and upon picking them up, they made sure everything was ok when I tried them on before leaving and that I was a satisfied customer. If there are any concerns once you wear them for a couple of weeks and are not satisfied or have an issue the employee's here will make it right as was my experience. This will be my permanent vision go to place from now on because of this positive experience. read more

I was told my and my husbands contacts would be in within 2 weeks to try and than order. It's been almost a month and no contacts. I asked for the prescription so I could go to 1-800-contacts where I always get my contacts in days and was told no they will not give me the prescriptions. I paid out of pocket so I'm out several hundred dollars and can't even get the prescription to go elsewhere to purchase. read more

Customer Service absolutely sucks at this Mt. Laurel, NJ location. I never understand why miserable people work at places that deal with the public. Each visit I dealt with the same woman who was not happy at all. Her attitude was unprofessional and she treated me as if I was bothering her. The reps never assisted me with the picking of the frame, nor taking my measurements for accurate fit. I returned them for the 100 day guarantee that the rep informs me was only a 30 day guarantee. the lens keeps poppig each time I clean them and they are just cheaply put together. My past experiences with Visionworks is why I came back. Just overall I will no longer use Visionworks. Thanks to your staff, yall suck read more

Received a message in my voice mail from the same Visionworks, a one minute message given to me in 33 seconds. My trial pair of contacts were in and from what I understood I had to call and make an appointment if I wanted to try them on with the doctor, Or I could just leave with them. Came to the store to pick them up. Phone constantly ringing, seven people standing in line... Two people working in the store. Only to find out that I did have to make an appointment in order in to get the contacts. That will be 2 weeks I'm waiting for them after spending 185.00 of my own money along with what my insurance paid. Save yourself the time and trouble, find another doctor. Notice the response from Customer Care... it is the same bot response on google reviews for anybody who has had an issue. Lol... sad read more

Everyone I dealt with was nice, but the person helping me choose glasses was exceptional (Joanne). She was very straightforward and honest. I had picked out a couple of pairs that didn't really fit my face and she told me as much (which I appreciated). Joanne seems to know everything there is to know which was comforting as I was spending a couple of hundred dollars. I was going to do the buy one get one deal until I saw the final bill. Instead of pushing me into that, she suggested I get one pair and take advantage of a 40% off promotion. It was probably the best customer experience I ever had! read more

Have been trying reach them for 2 days to see if my glasses are ready. They do not pick up the phone.

If you really value your eyes and finances, stay as far away as possible from this amateur hour center! To begin with the associate or should I say the ass! Had no clue on how to figure out how much the cost would be or even explain it to me. When he finally gets to tell me two different prices they were way out of line with what it should have cost, meaning extremely more expensive than what it should have been. Finally I guess a manager steps in and explains how he has the wrong information in the computer. If this isn't bad enough, they can't even get the initial eye exam machine to properly scan my eyes! They had to remove the shield over the machine and still couldn't get it right with not one, two, but three people around the machine. Then to wrap up this place, I was told it'd take about two weeks or less for my glasses to arrive. After nearly a month nothing ever happened nor was I notified! So I call and as I figured, was told they're here. Then after I ask which nimrod was responsible for not calling I got a BS answer of "oh that's corporate that's supposed to text you" Seriously? The local branch is the one that receives the glasses not the corporate office! Also this is the first time I have ever been handed my glasses without being asked to try them out or given a cheap cleaning cloth! Finally got to the end of the rant. I got my glasses today September 22,2021 and they're not even properly working as my over the counter reading glasses work better. My much more expensive prescription glasses are blurry when wearing them. So much more I could write, but I'll try to keep it short and to the point! Again please look and spend your money elsewhere where it may be valued and you get treated by professionals that know what they are doing! I will be going back and hopefully they can fix my glasses so I can see properly! read more

Vicki the general manager is awesome. She knew I wasn't buying glasses there and still gave me my measurements to use online! She also got my prescription faxed from another store quick. read more

Be careful paying for the "contact exam". They told me insurance didn't cover it so I needed to pay out of pocket, which I did. However, when I checked my claims through my insurance carrier, Visionworks billed my insurance for the contact exam, and received a paid claim! So they got a double payment on the same claim. I never would have noticed if I didn't go in and check my claims. It really makes me wonder how often they do this to patients and it's really sad because technically it's insurance fraud. read more

Hi I had a good experience at Vision Works the Dr was good explained everything in detail to me , and the staff was pretty good also ..

I would give it no stars if I could. I ordered contacts a month ago and never got them. I called several times and no one helped or seemed to care and they each gave me attitude. Don't go to this place. Save yourself from the aggravation. read more

Workers are rude. The wait time is always outrageous. Consistently an hour or more late WITH appointment.

I'd scheduled a appointment online for 2:30pm eye examination. After checking in at the front desk I was instructed to have a seat in the front of the seat. At around 3pm no one conducted a pre-examination interview or preparation for the exam. While sitting there, other customers was seen and sent back to the exam area. Reminded me of what car salesman do - get the most customers in the door and make them wait. It seems like over booking is common with this store. I'll will go somewhere else read more

Stay away. Refusing to give me my current glasses prescription unless I come in a second time for an appointment - when I already paid for and had an exam appointment this year. Said they will give me my prescription from two years ago but not the current one. How is that even legal??? read more

The worst experience. They gave me the wrong prescription several times. I had to go to another optometrist to finally get contacts that were correctly fitted and correct Rx. Then they wouldn't exchange the lenses they sold me for the correct Rx. Save your money and your eyesight. Go anywhere else read more

Poor service. The employee who was helping me was relatively new at his job, not an issue. The problem was his manager Vikki who spoke down to him the entire time he was trying to get my contact and glasses order into the computer. She sat at her desk and had to get up at least 5 different times to show him what to click or how to enter into the computer, she easily could have just shown him and walked him through it from the beginning. Something that could have taken 5 mins turned into a 30 minute ordeal. My order did come in correct but I doubt I will be back. read more

'Service was excellent. The doctor was polite and friendly. I had a thorough eye exam. Magdelana was super patient with any questions we had, and took an interest in helping us purchase the best glasses. There is a great variety of glasses to choose from. If I had to recommend a place to get glasses or get eyes checked, it would be Vison Works in Toms River. read more

Best eye exam I have ever had - Dr. Shtier was exceptional- meticulous - explained everything he was doing and the reason - made sure the contacts we comfortable - scheduled a follow up to look at them before I purchased (very honest if you ask me) no pressure to sell me on new frames like other places I've been to and prices are extremely reasonable read more

The entire staff is rude. When you walk in, no one bats an eye or acknowledges your presence. The duration of the half hour I was there, no one asked if I was being helped .. not even an "I'm sorry someone will be with you shortly." I understand being busy, but you probably shouldn't work in customer service if you can't multitask. read more

Absolutely the worst place ever. Ride salespeople. They don't follow appointments and make up prices as they go along. They even gave me someone else's prescription when I said I was leaving Complete and total cluster fuck in that place read more

Had a terrible experience at Pearle Vision. Came here and was treated so nicely. They didn't hover over and bother me until I was ready or had a question. All the frames are out and accessible to you... Not under glass and hiding in shelves like other places. The women who helped me was so pleasant and the purchase was very professional yet fast. I would definitely come back next time I need new glasses. read more