It's the last day of the year and I need to use up my FSA dollars so Visionworks it is. I was on a mission for clear eyeglasses and found a pair that I liked. The lady helping me answered all my questions and even gave me a sweet deal for both my eyeglasses and some contacts. After going to LensCrafters and America's Best, Visionworks was the one in network for my VSP Insurance. The lady helping was able to use my insurance towards the contacts and 60% off on my eyeglasses. I also needed progressive lenses along with Bluelight filter and anti-glare. They have a good selection of some off brands and also Ray Bans, DKNY, Michael Kors, etc. they don't really carry the luxury brands like Gucci, or Versace so if you are looking for those you won't find them here. I've always gone to Visionworks for eyeglasses as they usually have pretty good prices for decent glasses. This one is located inside Gurnee Mills Mall close to entrance J. read more

Visionworks - Lobby area - Optometrists Near Me - Gurnee, Illinois

Everything went well. But the lazy front desk guy is a paperweight. Been here 3 times and never has he lifted a finger to help anyone. Just bosses everyone around. Id really hate to have him as a boss. Nate is the bomb! Nice, patient, caring, great customer service and i wish he was my friend! read more

First time here. I called and made an appt. Got one same day. The lady that answered was very helpful in figuring out if they accepted my insurance. Came in the front desk guy I believe he was the store manager seemed annoyed with me at first due to it took me some time to recall certain numbers and addresses since I'm new to the state. But I kept my patience. Maybe he was having a rough day. When I was finished with appt his attitude was better. The optometrist and optometry tech were great! I didn't get the optometry tech name. But the optometrist was Dr. O'Neal. Definitely would get seen my them again. read more

Visionworks - Optometrists Near Me - Gurnee, Illinois

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Went in to get glasses and the customer service was honestly awful. I clearly asked for a specific thing and was told that's what I'd be getting. When my glasses came in, they were wrong. Instead of fixing it or taking responsibility, they straight up said they "never said that" and acted like we made it up. Even though we literally asked and confirmed it BEFORE the purchase was made. The attitude was rude, dismissive, and lowkey gaslighting. Mistakes happen, but lying about what was said and treating customers like they're the problem is not okay. If you care about clear communication or basic respect, I'd think twice before coming here. read more

Definitely dont come here if you dont want over an hour of your time completely wasted by sitting an wait for your appointment time that they clearly dont honnor read more

If I could just not give any star and rate them... This is the worse place ever... Worse customer service... please dont waste your time or your money there. There are 3 people one of them os just sitting there watching and giving instructions to the others even tho they are in the middle of a conversation. They guy who is just sitting in front of the computer was the rudest they just trying to take advantage and charge with whatever... very unprofessional and rude! Please don't go there! read more

Absolutely terrible at this location. Appointment was scheduled for 4:15 I checked in at 4 and was not see by the dr till 5:15. What is the purpose of having an appointment time if you're not going to be seen within 20 minutes of that appointment time. I am livid about my experience. At least let people know it's going to a hour before they will be seen. I had to be somewhere by six and I thought a 4:15 appointment time would have been okay but apparently not. Do not recommend this location at all. If I could give 0 stars I would. Also my insurance covers up to 60 dollars for exams but somehow I still paid 55 dollars for an exam which doesn't make sense because I'd the exam is 99 bucks that would be a 39 dollar difference. Will never be back there again. read more

Great optometrist. Waiting on glasses 4 weeks and still nothing. You pay upfront and just wait and the staff keeps on giving misquoted times for them to be completed. Buyer Beware! read more

The doctors here have always been reliable and are friendly in my experience, however the environment is intimidating and one of the ladies that works there is always rude to my mother and I. I had ordered contacts both here and the Walmart Vision Center, and the prices here are way overpriced when comparing the two. The contacts were both dailies for 90 days, and the difference in quality is 100% unnoticeable if there is one, and the contacts at Walmart were 50$ cheaper. My whole family is switching over because of this. I was also confused because I had gotten a prescription with Walmart and wanted to fax it over to VW, but because the brand of contacts I ordered at Walmart was not available at VW, they told me the prescription meant nothing.... which makes no sense at all because a prescription is just a number, not tied to a specific brand. So it felt like I was being lied to so they can take more of my money and have me get re-prescribed there. Anyways, switch to Walmart read more

I would give it 5 stars, but I didn't end up keeping the glasses, so until I investigate further, 4 stars it is. Here goes! Really friendly and helpful staff, and great selection for frames. The $19.99 eye exam is a steal! Easy entrance into the mall at entry J, then hang a right. The Dr. was great in listening to my concerns about glasses in the past not working great. The staff and manager then proceeded to work with me a TON on which types of lens to try, then they ordered and reordered, and after all that I was still able to get a full refund when my glasses just didn't work out. The frames were BOGO, but most will run you around $200, and that is not including the lens. The lens (price for 2) ranges from $99 for plastic, $150 mid range and $200 for high def. If you are still with me, that's about $400 for a pairs...technically for 2 pairs with the BOGO. Good luck! read more

The worst ever,people that work there don't know much,when you start asking a little more Q they lost, I had the worst experience there from any other optical that I used B/4 Never ever again, I A read more

Communication: Poor, Service: Disjointed, Cost to quality of product: High. Especially be aware of policy regarding late to a scheduled APT. Even if 5 min late they will make you wait and bump you 1 hour later due to next apt showing up on time without communicating this or giving you the choice of re schedule. A real time waster. Staff seems ill equipped at dealing with insurance issues, wait times are high. read more

Currently using COVID-19 as an excuse to force patients into doing a $20 retinal exam instead of a basic eye dilation, horrible customer service. Didn't even notify customer that the procedure was a requirement until we showed up, then caught an attitude when called out. read more

Just walked in with my wife and got great service again. She got 2 oairs of glasses with contacts.

I had a great experience with Vision works and Dr. O'Neil. He was very thorough in his examine and was helpful in explaining all the details. He is knowledgeable and pleasant. I liked how he took the time to answer all my questions with patience and understanding. I highly recommend him to all who visit this location. read more

This place scams their customers and tells the patients the wrong price for eye exams. We were supposed to pay $10 for the eye exam but were instead charged $49 and did not inform the patient about the extra charge for the picture of the eye. It's best to go see another doctor who knows what they're doing. Very dishonest place. read more

Customer service here is poor. Don't feel that they don't pay attention to you. I felt rushed, not coming back here.

Well i'll start by giving them a 5 star rating! I was very impressed with the staff from visionwork in gurnee; they acknowledged as i entered the store it made me feel welcome. The store supervisor was really helpful and patient with me. He knew everything about the mechanics of lenses with the benefits of lenses and my insurance benefits. amazing staff really professional. I recommend visionworks in gurnee for your next eyewear needs. read more

Took my grandson for his Kindergarten Eye exam today and the Optometrist Sean O'Neil couldn't have been better. He is great with children. Had the first appointment in the morning and we were in and out promptly. read more

Very bad! This is my 3rd time coming in within a month to get my glasses correct. First time they gave me the wrong pair of glasses, 2nd it was the wrong prescription, and 3rd they've called me to pick up the new updated lenses and they couldn't find them and have me waiting half an hour for them to get fixed once again. NEVER AGAIN WILL I COME BACK. read more

Great customer service! Went in for a check up, and was taken care of since the beginning. Did not have to wait long until I was examined and receive a new prescription contacts. read more

I just ordered glasses here. An employee greeted me and let me know that if I need help she is there. When I go to pick out glasses, I like to be left alone until I am ready. There were three employees and they left me alone until I was ready. So it was great today. I hope my glasses turn out this well. read more

Came in to get new glasses, best price ever! The staff was beyond amazing! I would highly recommend this place to other people!

I stopped into Vision Works in Gurnee Mills Mall to have the nose pads on two pairs of glasses (not purchased from VW) I owned. As they worked on them, I expected them to charge me about $10 or so for the service. I was pleasantly surprised when they told me "no charge". Next time I buy glasses, I think I'll be going to Vision Works! Great customer service! read more

We have been waiting....and still waiting. It's been already over an hour of wait time, and we see them spend time with each patient every 30 mins or more. The way they're organized is too messed up. Do not come in as a walk in. They treat you as a second class citizen. read more

Bad customer service. General manager is really rude. Go to Sears or anywhere else to get your eye exam done.

If there was an option for no stars, I would choose that! First off, when I went for my appointment the staff upfront were so rude, my girlfriend actually went to accuvision down the hall to see if they could get me in there while I was waiting. The dr. Was awesome! (The only thing going for that store). When I was checking out, I asked if I could order my contacts the week following my appointment, the guy said I couldn't bc I wouldn't get the discount so I decided ok. He said that they would be in no later than a week later. A week goes by, no phone call. So while I was at work the following week, my gf calls to ask if the contacts were in. The preceded to tell her that the warehouse didn't have my prescription. If you anything about ordering contacts that's BS. They forgot to order them!!!! So they do the nice thing and tell my gf they will over night them, and would call either one of us when they came in. No later than Thursday. No call once again. Gf calls yesterday to see if they are in, she's put on hold and stays on hold for 19 min. She hangs up calls back and says hen you're not busy call me back, the girl says "I'm so sorry let me check". The contacts were in, and I also get a trial pair (assuming bc they messed up). So we just went to go get my contacts today, an once again, very rude! The girl walks up to us yawning, like I don't want to deal with these ppl, and asks for my name. Comes back with an attitude, and I clearly see on my paperwork "DID THESE GET ORDERED???". As this girl is dealing with us, the guy manager comes over and says, she doesn't need the trial pair. I said why don't I get them, you didn't order my contacts the first time, they weren't here when they were supposed to be. I am by far the last person to complain or write a review like this, but being treated like this for 2 weeks is beyond unbelievable! DO NOT WASTE YOUR TIME NOR MONEY HERE!!!! read more

I have never had such a bad experience in my life. I made 4 trips to the store . One person told one thing and another told me something else. It was a waste of my time and gas. This place may be fine if you have vision that just calls for simple corrective lenses,but not good if you have difficult prescription needs. On my first visit I left the store and about 20 minutes later someone called me and said my glasses were ready, then they gave me someone else's glasses . I was then told that I picked out a frame that wasn't good for no- line Bifocals. You think that the techs would tell you that to start with. They wanted me to pick a different style of frames so I did, when i picked them up they told me the glass wasn't cut right. That was the end of being patient for me, haven't received my credit yet either . read more

Had an amazing experience at this location! Went in to get my $19 exam and left with 2 pairs of glasses. From the moment I walked in to the moment I left I was glad I chose this place. Dr. Oneil was very nice and both the sales associate and manager were very helpful with helping me pick out my new glasses. Love my new glasses and would definitely recommend all my friends and family to this location...see you next year guys! read more

To update my review, a customer representative contacted me and assured me there are procedures they take in the store to ensure the situation I found myself in doesn't happen, and the customer is informed about all costs prior to services. Because these weren't followed, he said I would be reimbursed and the employees involved would be corrected. read more

Disappointed that I made a 10am appointment for my daughter and did not get into the room until 10:30am. Everyone acted like this was normal and no one apologized for us not being seen on time. She had to miss school for the appointment and I made the first appointment of the day so she could be seen quickly and miss a minimal amount of school. read more